According to the latest report by IMARC Group,the global chatbot market witnessed strong growth during 2015-2020. Looking forward, IMARC Group expects the market to grow at a CAGR of around 25% during 2021-2026.A chatbot, or chatterbot, refers to an automated software program that simulates human conversations via text chats and voice commands. It is powered by artificial intelligence (AI), machine learning (ML), natural language processing (NLP) and automated rules. Chatbots offer numerous benefits to organizations.

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Global Chatbot Market
Research Report and
Forecast 2021-2026
Author: Elena Anderson,
Marketing Manager |
IMARC Group
© 2019 IMARC All Rights Reserved

2. Report Description
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3. Report Description
Report Description and Highlights
Global Chatbot Market Outlook 2026:
As per the latest report by IMARC Group, titled “Chatbot Market: Global Industry Trends, Share, Size,
Growth, Opportunity and Forecast 2021-2026,” the global chatbot market witnessed strong growth
during 2015-2020. Looking forward, IMARC Group expects the market to grow at a CAGR of around
25% during 2021-2026.
A chatbot, or chatterbot, refers to an automated software program that simulates human
conversations via text chats and voice commands. It is powered by artificial intelligence (AI), machine
learning (ML), natural language processing (NLP) and automated rules. Chatbots offer numerous
benefits to organizations, such as improved operational efficiency, higher customer engagement, data
privacy and compliance, automatic lead generation and qualification, payment processing, and
advertisement and branding.
They also serve as digital assistants, enabling users to interact with digital devices effectively. As a
result, chatbots have gained immense popularity and are widely embedded in mobile applications,
websites, messaging apps and other online portals.
Request for a free sample: https://www.imarcgroup.com/chatbot-market/requestsample

4. Report Description
Report Description and Highlights
Global Chatbot Market Trends:
The growing need for high-quality customer care service represents the primary factor driving the
global market. Moreover, the rising digitization and increasing applications of chatbots in various
industries to resolve customer queries in minimal time and ensure a smooth experience are also
contributing to the market growth.
For instance, the healthcare sector utilizes chatbots to help individuals locate nearby health clinics,
schedule appointments and get medication information. Additionally, the recent coronavirus disease
(COVID-19) outbreak is encouraging organizations to deploy chatbots to efficiently handle customer
queries and workload due to the reduced availability of customer service executives. This, in
confluence with the shifting consumer preferences toward over-the-top (OTT) messaging applications
like WhatsApp, is propelling the market growth.
Besides this, the development of self-learning chatbots that offer human-like conversational
experiences by learning from users’ behaviors and actions is another major growth-inducing factor.
Furthermore, several technological advancements, significant improvements in the IT infrastructure
and ongoing research and development (R&D) activities in the natural language processing (NLP) field
are some of the other factors providing a positive market outlook.

5. Market Summary:
Breakup by Type:
• Standalone
• Web-based
• Messenger-based/Third party
Breakup by Product:
• Artificial Intelligence
• Marketing
• Human Intelligence
Breakup by Application:
• Bots for Service
• Bots for Social Media
• Bots for Payments/Order Processing
• Bots for Marketing
Report Description
Report Description and Highlights

6. Breakup by Organization Size:
• Small Enterprises
• Medium Enterprises
• Large Enterprises
Breakup by Vertical:
• Healthcare
• Retail
• Banking, Financial Services and Insurance
• Media and Entertainment
• Travel and Tourism
• E-commerce
Breakup by Region:
• North America
• Asia Pacific
• Europe
• Middle East and Africa
• Latin America
Report Description
Report Description and Highlights

7. Competitive Landscape With Key players:
• Acuvate Software Pvt Ltd
• Aivo, Artificial Solutions
• Creative Virtual Ltd
• eGain Corporation
• International Business Machines Corporation
• Inbenta Technologies Inc
• Kore.ai Inc., LiveChat Inc
• Nuance Communications Inc
• Verint Systems Inc
View Report TOC, Figures and Tables: https://www.imarcgroup.com/chatbot-market
Report Description
Report Description and Highlights

8. A partial List of our Clients
We are the trusted business partners to the
world's leading corporates, governments, and
institutions
Partial List of Clients

9. A partial List of our Clients
We are the trusted business partners to the
world's leading corporates, governments, and
institutions
Partial List of Clients

10. Report Description
Report Description and Highlights
© 2019 IMARC All Rights Reserved
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