Discover how Webhelp uses our Powell 365 intranet solution, read our case study!

1. 1
DESIGN, DEPLOY, COLLABORATE.
it’s simple.
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2. This document, the screenshot, the Powell 365 concept are the exclusive property of Expertime SAS. No copy or distribution without written authorization from Expertime SAS
CASE STUDY
Knowledge Management Portal with
Powell 365 & Office 365

3. 3
About Webhelp
Customer experience innovators
Across a range of digital, social and traditional voice channels
to an international client base.
Webhelp Group provides multi and omni-channel services
to some of the most progressive brands and businesses
The Webhelp Group employs 38 000 people in 68 locations
worldwide and has its British headquarters in London,
England and global headquarters in Paris, France.

4. 4
Context of Webhelp
Offensive strategy to gain
market share in Europe
High staff growth (20,000 to 40,000 in few
months), located in many countries, to be
included in structured process
Existing tools for communication but
non linked locally and internationally.
Different levels of coverage

5. 5
Objectives of
Webhelp
« Priority is :
operational business ! »
share & collaborate for more efficiency.
Increase collaborative work
Ease information flow within a
community or team
Spread knowledge beyond the silos,
best practices sharing
Know each other better. Increase
integration of new comers

6. 6
Governances issues for Webhelp
Combining top-down organization and collaborative
exchanges, with contradictory issues : validated
contents vs work in progress datas
Maintaining coherence between local needs and
global architecture
Managing content quality and KM process
New functions to be covered online (corporate
communication and news, way of working)

7. 7
Why they choose Powell 365 with Office 365
An unified experience
CORE
FUNCTIONALITIES
BRANDING MOBILE
FIRST
USAGE
ADOPTION
FAST DEPLOYMENT
& UPDATE
CONTROLLED
COSTS

8. This document, the screenshot, the Powell 365 concept are the exclusive property of Expertime SAS. No copy or distribution without written authorization from Expertime SAS
EMEA
3
MONTHS
40,000
USERS
LIVE
in Oct.
This document, the screenshot, the Powell 365 concept are the exclusive property of Expertime SAS. No copy or distribution without written authorization from Expertime SAS

9. 9
Two main roles in the portal
USAGES
His job : answering the phone
and advising on « SFR » offers
The portal : it contains all the
up-to-date information in
relation to its clientn group
communication and process
reference (Webhelp pillars)
USAGES
Her job : being responsible for
projects
The portal : permits to
communicate to all agents
(numbers, new offers,
procedures…), favorite on
customer spaces that she
manages

10. 10
Benefits
Portal
One single point of access to all the
information flow
1
Corporate Communication
News, highlights, events & videos
2
3
4

11. 11
Benefits
Portal
One single point of access to all the
information flow
1
Global discussion feed
Best Practices, team communication, corporate
communication
Find the experts
2
3
4

12. 12
Benefits
Portal
One single point of access to all the
information flow
1
Increase the productivity with easy access to
their last documents & documents activity in
their teams
Get access to all the company apps
2
3
4

13. 13
Benefits
Portal
One single point of access to all the
information flow
1
Follow the business activity of webhelp with
new contracts
Quick access to the clients team projects that
I’m a member
2
3
4

14. 14
Benefits
Client Workspace
Increase collaborative work and
integration of new comers
1
Client Communication
News, highlights ands events managed by project
managers to animate the team
2
3
4

15. 15
Benefits
Client Workspace
Increase collaborative work and
integration of new comers
1
Client discussion feed.
Best Practices, team communication & animation
Find the experts.
2
3
4

16. 16
Benefits
Client Workspace
Increase collaborative work and
integration of new comers
1
Centralized documentations about the client
Key documents, contracts, help documentations
& more…
2
3
4

17. 17
Benefits
Client Workspace
Increase collaborative work and
integration of new comers
1
External contents related to the client
Projects of the client
2
3
4

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CONTACT US
This document, all media content, the Powell 365 concept are the exclusive property of Powell Software. No copy or distribution without written authorization from Powell Software
Antoine Faisandier
Sales Lead
antoinef@powell-software.com
Mob: +1 425 974 9692