This document discusses visions and realities of point-of-sale (POS) trends in retail. It describes two visions from 1996: 1) the rise of self-checkout allowing customers to scan and bag their own items, which has now been widely adopted by grocery retailers, and 2) mobile payment using near field communication (NFC) technology, which is still in early pilot programs. The document also examines current trends around contactless payment technologies and the potential for smartphones to become shopping assistants.
The following presentation examines trends and best practices in Self Service, with respect to consumer trends, company strategies, tools and best practices in various industries.
We have reviewed the following types of Self Services:
Unassisted Self Service - where a customer can complete a transaction / receive the support he/she needs without requiring a human agent’s assistance at all. For example: online booking and ordering, online fund transferring, etc.
Assisted Self Service - where the customer can access the service at his/her own terms, but does require a human agent on the other side, for example: video tellers / conference calls, live chats with a live agent, email / SMS to an agent, etc.
This document provides information about extended entrepreneur experience in Germany for foreign headquartered corporations. It outlines the author's experience setting up subsidiaries and expanding sales in Germany over 20+ years for various companies. Services offered include market research, business plans, sales and distribution strategies, legal and tax advice, and assistance navigating incentives for establishing a presence in Germany. Case studies and client references are provided.
The document discusses the German retail market and differences compared to other European markets. It notes that discounters dominate in Germany with over 40% market share. While the overall consumer goods market has seen little growth, e-commerce is growing. The top 20 online shops generate most e-commerce sales in Germany, which are dominated by former mail-order and catalog retailers. The document also lists some resources for further market research on the German retail sector.
This document introduces the FlexKom franchise concept which aims to revolutionize the B2B/affiliate industry. It combines online and offline commerce into a single purchase platform using FlexKom's own innovation - the FlexPos terminal. This allows retail shops to function as e-commerce portals, accessing FlexKom's large customer base. The document outlines several streams of passive residual income franchises partners can earn, including from retail customers, online sales, building a franchise team, and exclusive VIP programs. It claims this home-based franchise model will generate higher turnover than traditional franchises.
The document summarizes differences and similarities between the German and Irish retail markets. It notes that the German market is dominated by discounters and price competition, with Aldi and other discounters having over 40% market share. It also discusses differences in corporate culture between the two countries, with Germany being more hierarchical and risk-averse. Finally, it mentions that while overall retail growth is slow, e-commerce is growing rapidly in both Germany and Ireland.
The Network Ebeltoft is a Retail Business Alliance founded in 1990 in Ebeltof, a little seaside village in Denmark.
Members have a common strong focus on retail and service business, as specialists or consultants. Skills vary quite widely within the members' focus on retail and service.
They meet a minimum of twice yearly, to share market and best practice knowledge, and recommend or share business, information, events and methodologies.
Features & Benefits
* Menu of world-class retail skills
* Global knowledge network
* International projects & studies
* Market studies
* Study Tours
Presentation Content Marketing that delivers: On lead generation engagement and sales by Stefan Fehm made during Power of Content Marketing Conference in Warsaw 28 May 2015
advocado provides comprehensive legal advice to private and corporate clients through data, technology and specialized lawyers. Headquartered in Greifswald, Germany, it has 26-50 employees and has raised €6 million in total funding.
ahead develops nutritional supplements and functional foods aimed at optimizing human performance. Headquartered in Hamburg, Germany with 11-25 employees, it has raised €0.6 million in total funding.
aidhere is developing digital behavior change solutions, starting with an obesity treatment program. Headquartered in Hamburg, Germany with 4-10 employees, it has raised €0.3 million in total funding.
The following presentation examines trends and best practices in Self Service, with respect to consumer trends, company strategies, tools and best practices in various industries.
We have reviewed the following types of Self Services:
Unassisted Self Service - where a customer can complete a transaction / receive the support he/she needs without requiring a human agent’s assistance at all. For example: online booking and ordering, online fund transferring, etc.
Assisted Self Service - where the customer can access the service at his/her own terms, but does require a human agent on the other side, for example: video tellers / conference calls, live chats with a live agent, email / SMS to an agent, etc.
This document provides information about extended entrepreneur experience in Germany for foreign headquartered corporations. It outlines the author's experience setting up subsidiaries and expanding sales in Germany over 20+ years for various companies. Services offered include market research, business plans, sales and distribution strategies, legal and tax advice, and assistance navigating incentives for establishing a presence in Germany. Case studies and client references are provided.
The document discusses the German retail market and differences compared to other European markets. It notes that discounters dominate in Germany with over 40% market share. While the overall consumer goods market has seen little growth, e-commerce is growing. The top 20 online shops generate most e-commerce sales in Germany, which are dominated by former mail-order and catalog retailers. The document also lists some resources for further market research on the German retail sector.
This document introduces the FlexKom franchise concept which aims to revolutionize the B2B/affiliate industry. It combines online and offline commerce into a single purchase platform using FlexKom's own innovation - the FlexPos terminal. This allows retail shops to function as e-commerce portals, accessing FlexKom's large customer base. The document outlines several streams of passive residual income franchises partners can earn, including from retail customers, online sales, building a franchise team, and exclusive VIP programs. It claims this home-based franchise model will generate higher turnover than traditional franchises.
The document summarizes differences and similarities between the German and Irish retail markets. It notes that the German market is dominated by discounters and price competition, with Aldi and other discounters having over 40% market share. It also discusses differences in corporate culture between the two countries, with Germany being more hierarchical and risk-averse. Finally, it mentions that while overall retail growth is slow, e-commerce is growing rapidly in both Germany and Ireland.
The Network Ebeltoft is a Retail Business Alliance founded in 1990 in Ebeltof, a little seaside village in Denmark.
Members have a common strong focus on retail and service business, as specialists or consultants. Skills vary quite widely within the members' focus on retail and service.
They meet a minimum of twice yearly, to share market and best practice knowledge, and recommend or share business, information, events and methodologies.
Features & Benefits
* Menu of world-class retail skills
* Global knowledge network
* International projects & studies
* Market studies
* Study Tours
Presentation Content Marketing that delivers: On lead generation engagement and sales by Stefan Fehm made during Power of Content Marketing Conference in Warsaw 28 May 2015
advocado provides comprehensive legal advice to private and corporate clients through data, technology and specialized lawyers. Headquartered in Greifswald, Germany, it has 26-50 employees and has raised €6 million in total funding.
ahead develops nutritional supplements and functional foods aimed at optimizing human performance. Headquartered in Hamburg, Germany with 11-25 employees, it has raised €0.6 million in total funding.
aidhere is developing digital behavior change solutions, starting with an obesity treatment program. Headquartered in Hamburg, Germany with 4-10 employees, it has raised €0.3 million in total funding.
If you are interested to expand your business in Europe or increase your presence in Europe, this is time to do it. Your business in Europe should be bigger than in America. Read this presentation and you will discover why.
The Otto Group is a worldwide retail and services group operating in 20 countries with 123 significant companies. It has three business segments: multichannel retail, financial services, and retail services. The Otto Group collaborates with coworking spaces to access a specialized workforce from freelancers and start-ups, gain insights from innovation hubs, and test new tools and environments with less investment. Current collaboration includes strategy workshops and project teams. Potential next steps are expanding exchange programs and potentially opening their own coworking space with partners. Coworking spaces need to be clear, reliable, honest, provide value, and have reasonable costs when collaborating with large companies.
AOpen Digital Signage Market, Trends & Case StudiesAOpen
Digital Signage is all around us from the office workplace to cinemas, hotels, restaurants, airports, gas stations, health
clubs, retail stores, schools, hospitals, in public transportation areas and more.
Digital Signage is being used in many ways, from simple advertising to creative and complex systems that are built
on a network that can be connected to the endless world of social media. Many Digital Signage integrations derrive
from the need to communicate with the targetgroup, thus used as a marketing tool to reach a broader audience,
improving the brand identity/awareness and to push sales.
Read more about the AOpen success stories in this brochure or visit www.aopen.com
The document discusses various strategic growth strategies for companies, including intensive growth within existing markets and products, integrated growth through mergers and acquisitions, and diversified growth into new business areas. It provides examples of companies using strategies like market penetration, product development, market development, and diversification. Assessment criteria for evaluating strategic options include acceptability, market practicality, commercial viability, and compliance with objectives.
Global solutions at a local level. Allow us to make your path to success easier to navigate, open your products to new markets, and grow your brand.
ESA is a highly organized group of creative professionals, united and driven by our need to see small and medium size business great again. This will happen one idea at a time. Small businesses with global ideas, solutions that better our environment, and large companies that pave the way in new markets opening up opportunities for all.
- Deutsche EuroShop exceeded its operating profit forecasts for 2013 and benefited from the sale of its stake in a Polish shopping center and high property revaluations. However, the company is monitoring new German investment regulations and some of its centers saw reduced sales due to local flooding issues. Overall, Deutsche EuroShop is pleased with its 2013 results but recognizes that real estate values may not continue rising indefinitely.
Ingo Hartlief ist Geschäftsführer der CORPUS SIREO Holding GmbH & Co. KG.
Zudem bekleidet Ingo Hartlief die folgenden Ämter: Vorsitzender der Geschäftsführung der CORPUS SIREO Asset Management Commercial GmbH und des Organe de Contrôle der CORPUS SIREO Investment Management S.à r.l., sowie Geschäftsführer der CORPUS SIREO Asset Management Retail GmbH und der CORPUS SIREO Asset Management Residential GmbH.
This document contains notes and questions from a mind mapping session for Funico International. It discusses Funico's current situation including market share, number of coffin references, margins being eroded by materials costs and trends. Key challenges are identified as innovation, economies of scale, productivity and fiscal optimization. The document explores opportunities for disrupting the industry through strengthening relationships, personalization, and expanding automation across the supply chain. Ensuring quality of service and using legal frameworks to support growth are also discussed.
The document discusses Deutsche EuroShop's restructuring in response to a tax court ruling, their acquisition of the Herold-Center shopping center, and their financial results for 2012 which met forecasts. It also covers their plans to increase the dividend to €1.20 per share and forecasts a small dip in revenue and EBIT for 2013 due to one-time fees incurred from refinancing and restructuring activities in 2012.
Deutsche EuroShop is Germany's only public company that invests solely in shopping centers. It owns 20 shopping centers located in Germany, Poland, Austria and Hungary, with a total portfolio value of approximately €3.8 billion. The company focuses on long-term growth through a buy and hold strategy and stable dividend payments. In 2012, revenue increased 11% to €211 million and FFO per share rose 3% to €1.66, demonstrating stable financial performance.
This document summarizes Heiko Hubertz's presentation at the NOAH Conference in San Francisco in June 2012. Some key points:
1. Bigpoint is a leading online gaming company in Europe, being the largest F2P company and having the largest active userbase.
2. The online gaming market is growing rapidly, with Bigpoint growing faster than overall market rates of 8% annually.
3. Bigpoint's business model focuses on maximizing revenue through understanding customers' willingness to pay and aligning demand.
4. Bigpoint aims to further grow through worldwide local representatives and partnerships to convert large numbers of TV viewers.
Entrepreneurship, Research and Innovation - Supelec 2014Daniel Jarjoura
This 112 slide presentation introduces key concepts about startups including:
- Startups search for a business model while large companies execute established models.
- Traditional business schools focus on strategies for large companies, while startups require a different approach centered on customer development, agile processes, and pivoting based on validated learning rather than upfront planning.
- The business model canvas is introduced as a tool to conceptualize the key elements of a startup business model, including customer segments, value propositions, channels, and revenue streams.
This document advertises and summarizes Manglory, a new online marketplace aimed at men. It provides key details about Manglory in 3 sentences or less:
Manglory is a new online marketplace launching in Germany to be a dedicated e-commerce site for men, as men spent over 14 billion euros on online marketplaces in 2015. It was founded by Hugo Candeias and Cantek Çetin and aims to be relevant for men through data mining, predictive analytics, and artificial intelligence. The document provides details on Manglory's mission, team, story and growth strategy to build the first major marketplace focused specifically on the male demographic.
The document discusses the opportunities in the global retail display market as traditional lighting technologies are replaced by LED lighting. It notes that 80% of information received by the brain is visual. The market for retrofitting and replacing lighting in retail stores from 2011-2015 is estimated at $683 million in North America and $850 million in Europe. The document promotes a company called Nualight that designs customizable LED lighting solutions for retail stores and has secured contracts worth millions of euros with companies like Tesco and Migros. Nualight aims to become a $150 million company by 2014 by expanding into new retail segments and geographic markets.
Memonic is a digital note-taking app that allows users to clip and save information from the web. It has over 20,000 users and offers both free and paid subscription plans. The company is pursuing two business models - a B2C model targeting individual users and a B2B white label model where it partners with publishers and companies to power their content clipping and sharing features. Memonic has raised $1.25 million in funding so far and is profitable with plans to expand its team and pursue additional funding. It is looking for help defining its strategy to offer its product internally within organizations as an alternative to document management systems.
Ibm future of retail and consumer products 2013Friedel Jonker
This document discusses strategies for retailers to adapt to changing consumer behaviors. It outlines IBM's 2I Intelligent Integrated 4S Blueprint approach, which provides solutions, software, systems, and services to help retailers understand smarter consumers. The approach aims to create a seamless customer experience by knowing, valuing, informing, and securely serving customers across channels. IBM can help retailers transform digitally and achieve their goals through various phases. The biggest challenge is that consumers are becoming more informed, interconnected, and empowered due to technology changes, so retailers must adapt.
The Flexkom-Concept will completely revolutionize the B2B/Affiliate Industry/Referral Systems because it is a franchise model. The concept combines online and offline commerce into one platform by turning retail shops into franchise locations and enabling customers to make purchases both in stores and online. This allows franchise partners to generate revenue from customer cards and purchases across the entire Flexkom network.
Deutsche EuroShop is Germany's only public company that invests solely in shopping centers. It owns 20 shopping centers located primarily in Germany with one center each in Austria, Hungary, and Poland. The company focuses on long-term growth and stable dividends. Key figures for the first half of 2016 show revenue of €101.8 million and FFO per share of €1.16, up 2% year-over-year. Deutsche EuroShop aims to expand its high-quality portfolio through acquisitions and existing center expansions.
The document provides an agenda and overview of retail market trends, self-service implementations, and technology evolution. Specifically, it discusses how (1) time-starved consumers are driving the growth of self-service options, (2) 76% of retailers see in-store technology as improving customer experience, and (3) self-checkout provides benefits like reduced queues and labor hours redeployed. Examples of self-checkout stores are then outlined along with macro trends and a traditional checkout lane evolution. The technology evolution section describes new self-checkout formats like express units and convertible designs.
This document discusses an innovative real-time queue management solution for traditional cashier lines. It aims to optimize customer service and increase retail efficiency by reducing labor costs and customer wait times. The solution uses thermal imaging technology to monitor customer movement and queue lengths. It provides dashboards and predictive analytics to help stores schedule the right number of cashiers at the right times to meet service level targets. Over 1,000 stores have implemented the system, achieving cost savings and improved customer satisfaction.
If you are interested to expand your business in Europe or increase your presence in Europe, this is time to do it. Your business in Europe should be bigger than in America. Read this presentation and you will discover why.
The Otto Group is a worldwide retail and services group operating in 20 countries with 123 significant companies. It has three business segments: multichannel retail, financial services, and retail services. The Otto Group collaborates with coworking spaces to access a specialized workforce from freelancers and start-ups, gain insights from innovation hubs, and test new tools and environments with less investment. Current collaboration includes strategy workshops and project teams. Potential next steps are expanding exchange programs and potentially opening their own coworking space with partners. Coworking spaces need to be clear, reliable, honest, provide value, and have reasonable costs when collaborating with large companies.
AOpen Digital Signage Market, Trends & Case StudiesAOpen
Digital Signage is all around us from the office workplace to cinemas, hotels, restaurants, airports, gas stations, health
clubs, retail stores, schools, hospitals, in public transportation areas and more.
Digital Signage is being used in many ways, from simple advertising to creative and complex systems that are built
on a network that can be connected to the endless world of social media. Many Digital Signage integrations derrive
from the need to communicate with the targetgroup, thus used as a marketing tool to reach a broader audience,
improving the brand identity/awareness and to push sales.
Read more about the AOpen success stories in this brochure or visit www.aopen.com
The document discusses various strategic growth strategies for companies, including intensive growth within existing markets and products, integrated growth through mergers and acquisitions, and diversified growth into new business areas. It provides examples of companies using strategies like market penetration, product development, market development, and diversification. Assessment criteria for evaluating strategic options include acceptability, market practicality, commercial viability, and compliance with objectives.
Global solutions at a local level. Allow us to make your path to success easier to navigate, open your products to new markets, and grow your brand.
ESA is a highly organized group of creative professionals, united and driven by our need to see small and medium size business great again. This will happen one idea at a time. Small businesses with global ideas, solutions that better our environment, and large companies that pave the way in new markets opening up opportunities for all.
- Deutsche EuroShop exceeded its operating profit forecasts for 2013 and benefited from the sale of its stake in a Polish shopping center and high property revaluations. However, the company is monitoring new German investment regulations and some of its centers saw reduced sales due to local flooding issues. Overall, Deutsche EuroShop is pleased with its 2013 results but recognizes that real estate values may not continue rising indefinitely.
Ingo Hartlief ist Geschäftsführer der CORPUS SIREO Holding GmbH & Co. KG.
Zudem bekleidet Ingo Hartlief die folgenden Ämter: Vorsitzender der Geschäftsführung der CORPUS SIREO Asset Management Commercial GmbH und des Organe de Contrôle der CORPUS SIREO Investment Management S.à r.l., sowie Geschäftsführer der CORPUS SIREO Asset Management Retail GmbH und der CORPUS SIREO Asset Management Residential GmbH.
This document contains notes and questions from a mind mapping session for Funico International. It discusses Funico's current situation including market share, number of coffin references, margins being eroded by materials costs and trends. Key challenges are identified as innovation, economies of scale, productivity and fiscal optimization. The document explores opportunities for disrupting the industry through strengthening relationships, personalization, and expanding automation across the supply chain. Ensuring quality of service and using legal frameworks to support growth are also discussed.
The document discusses Deutsche EuroShop's restructuring in response to a tax court ruling, their acquisition of the Herold-Center shopping center, and their financial results for 2012 which met forecasts. It also covers their plans to increase the dividend to €1.20 per share and forecasts a small dip in revenue and EBIT for 2013 due to one-time fees incurred from refinancing and restructuring activities in 2012.
Deutsche EuroShop is Germany's only public company that invests solely in shopping centers. It owns 20 shopping centers located in Germany, Poland, Austria and Hungary, with a total portfolio value of approximately €3.8 billion. The company focuses on long-term growth through a buy and hold strategy and stable dividend payments. In 2012, revenue increased 11% to €211 million and FFO per share rose 3% to €1.66, demonstrating stable financial performance.
This document summarizes Heiko Hubertz's presentation at the NOAH Conference in San Francisco in June 2012. Some key points:
1. Bigpoint is a leading online gaming company in Europe, being the largest F2P company and having the largest active userbase.
2. The online gaming market is growing rapidly, with Bigpoint growing faster than overall market rates of 8% annually.
3. Bigpoint's business model focuses on maximizing revenue through understanding customers' willingness to pay and aligning demand.
4. Bigpoint aims to further grow through worldwide local representatives and partnerships to convert large numbers of TV viewers.
Entrepreneurship, Research and Innovation - Supelec 2014Daniel Jarjoura
This 112 slide presentation introduces key concepts about startups including:
- Startups search for a business model while large companies execute established models.
- Traditional business schools focus on strategies for large companies, while startups require a different approach centered on customer development, agile processes, and pivoting based on validated learning rather than upfront planning.
- The business model canvas is introduced as a tool to conceptualize the key elements of a startup business model, including customer segments, value propositions, channels, and revenue streams.
This document advertises and summarizes Manglory, a new online marketplace aimed at men. It provides key details about Manglory in 3 sentences or less:
Manglory is a new online marketplace launching in Germany to be a dedicated e-commerce site for men, as men spent over 14 billion euros on online marketplaces in 2015. It was founded by Hugo Candeias and Cantek Çetin and aims to be relevant for men through data mining, predictive analytics, and artificial intelligence. The document provides details on Manglory's mission, team, story and growth strategy to build the first major marketplace focused specifically on the male demographic.
The document discusses the opportunities in the global retail display market as traditional lighting technologies are replaced by LED lighting. It notes that 80% of information received by the brain is visual. The market for retrofitting and replacing lighting in retail stores from 2011-2015 is estimated at $683 million in North America and $850 million in Europe. The document promotes a company called Nualight that designs customizable LED lighting solutions for retail stores and has secured contracts worth millions of euros with companies like Tesco and Migros. Nualight aims to become a $150 million company by 2014 by expanding into new retail segments and geographic markets.
Memonic is a digital note-taking app that allows users to clip and save information from the web. It has over 20,000 users and offers both free and paid subscription plans. The company is pursuing two business models - a B2C model targeting individual users and a B2B white label model where it partners with publishers and companies to power their content clipping and sharing features. Memonic has raised $1.25 million in funding so far and is profitable with plans to expand its team and pursue additional funding. It is looking for help defining its strategy to offer its product internally within organizations as an alternative to document management systems.
Ibm future of retail and consumer products 2013Friedel Jonker
This document discusses strategies for retailers to adapt to changing consumer behaviors. It outlines IBM's 2I Intelligent Integrated 4S Blueprint approach, which provides solutions, software, systems, and services to help retailers understand smarter consumers. The approach aims to create a seamless customer experience by knowing, valuing, informing, and securely serving customers across channels. IBM can help retailers transform digitally and achieve their goals through various phases. The biggest challenge is that consumers are becoming more informed, interconnected, and empowered due to technology changes, so retailers must adapt.
The Flexkom-Concept will completely revolutionize the B2B/Affiliate Industry/Referral Systems because it is a franchise model. The concept combines online and offline commerce into one platform by turning retail shops into franchise locations and enabling customers to make purchases both in stores and online. This allows franchise partners to generate revenue from customer cards and purchases across the entire Flexkom network.
Deutsche EuroShop is Germany's only public company that invests solely in shopping centers. It owns 20 shopping centers located primarily in Germany with one center each in Austria, Hungary, and Poland. The company focuses on long-term growth and stable dividends. Key figures for the first half of 2016 show revenue of €101.8 million and FFO per share of €1.16, up 2% year-over-year. Deutsche EuroShop aims to expand its high-quality portfolio through acquisitions and existing center expansions.
Similar to Pos trends in retail ulrich spaan ehi (20)
The document provides an agenda and overview of retail market trends, self-service implementations, and technology evolution. Specifically, it discusses how (1) time-starved consumers are driving the growth of self-service options, (2) 76% of retailers see in-store technology as improving customer experience, and (3) self-checkout provides benefits like reduced queues and labor hours redeployed. Examples of self-checkout stores are then outlined along with macro trends and a traditional checkout lane evolution. The technology evolution section describes new self-checkout formats like express units and convertible designs.
This document discusses an innovative real-time queue management solution for traditional cashier lines. It aims to optimize customer service and increase retail efficiency by reducing labor costs and customer wait times. The solution uses thermal imaging technology to monitor customer movement and queue lengths. It provides dashboards and predictive analytics to help stores schedule the right number of cashiers at the right times to meet service level targets. Over 1,000 stores have implemented the system, achieving cost savings and improved customer satisfaction.
This document discusses various trends in retail, including:
1. Consumers have increasing demands for options, quality, service and entertainment in their shopping experiences.
2. Retail stores are experimenting with new concepts like pop-up shops, cafes, art installations, and interactive digital experiences to attract customers.
3. Mobile technology is playing a bigger role in shopping, with customers using phones to scan products, get information, and make purchases.
4. Customers expect a full sensory experience when shopping, so retailers are focusing more on atmosphere, amenities, and turning shopping into an event.
Relatório nielsen elementos protecćųo seguranća produtos 20092010_enRetail Trends
The document examines consumer perceptions of various retail security elements such as antennas, tags, and personnel. It finds that consumers generally understand the need for security measures due to theft concerns. However, opinions vary on subtle versus obvious security methods, with most preferring preventative approaches over punitive ones. Consumers are also familiar with common security devices like hard tags but have mixed awareness of newer technologies.
This document discusses retail trends from 2010. It covers topics like concept stores, global retail leaders, and the future of retail. Specific companies and retail formats mentioned include Amazon, AngellA Arendt, Primark, Topshop, and pop-up stores. The presentation emphasizes the need for retailers to focus on customer engagement through new store designs, digital integration, partnerships, and experiences. Overall, the document provides a high-level overview of major retail trends and innovations from around 2010.
The document discusses PCI DSS and PA DSS compliance. It provides an overview of the PCI Security Standards Council, changes to PCI DSS 2.0, and the relationship between PCI DSS and PA DSS. It notes that while using a PA DSS compliant application supports PCI DSS compliance, a merchant is still responsible for validating their own PCI DSS compliance. The document also summarizes investigative findings from incident responses and provides two case studies on achieving PCI DSS and PA DSS compliance with assistance from Trustwave.
1. "POS Trends in Retail: Visions and Reality"
Partner-Tech „Catch the Spirit“ Event, Athens 2010
Ulrich Spaan, EHI Retail Institute
Research Conferences Publishing Trade Shows
2. Bildbeispiel
Some basic facts about EHI...
Research Conferences Publishing Trade Shows
3. Organisation
EHI Retail Institute e.V.
Research and Working Groups
Loss Prevention
Real Estate Payment
Logistic
Store Design E-Commerce
Packaging
Energy Management IT
Marketing + PR
EHI Retail Institute GmbH EHI Verwaltungsgesellschaft GmbH
Divisions: Shareholder of:
Commercial Research Publishing
rt-retail technology
stores+shops
Conferences
Trade Shows
Shareholer of: EuroShop
EuroCIS
Seite 3
4. More than 550 Member Companies
Agrarmarkt Austria Marketing DOEGO Fruchthandel und HDE Hauptverband des
GesmbH. Import eG Deutschen Einzelhandels
Aldi Einkauf GmbH & Co. oHG Douglas Holding AG Hellweg Die Profi-Baumärkte
Anton Schlecker
Dohle Handelsgruppe Service Hornbach-Baumarkt AG
anwr Ariston-Nord-West-Ring GmbH & Co. KG Zentralverwaltung
eG
Arcandor AG
DWW Woolworth Deutschland IKEA Deutschland GmbH + Co.
Holding GmbH KG
BP
ECE Projektmanagement
Bundesverband des Deutschen
Kaiser's Tengelmann AG
Lebensmittelhandels e. V. Edeka Zentrale AG & Co. KG Kaufhof Warenhaus AG
Bundesverband dt. Ernstings Family GmbH & Co. Kemper‘s Centermanagement
Tabakwarengroßhändler und KG Kaufland Stiftung & Co. KG
Automatenaufsteller (BDTA) extra Verbrauchermärkte KiK Textilien und Non-Food
Charles Vögele Trading AG FOODPLUS GmbH GmbH
coop eG
Frey & Kissel Marktkauf Handelsgesellschaft
Danske Slagterier
German Council of Shopping mbH & Co. OHG
DBA Branded Apparel Italia s.r.l. Centers e. V. Marktkauf Holding GmbH
Deutsche Post AG Zentrales
hagebau Handelsgesellschaft Lidl Stiftung & Co. KG
Key Account Management
Dirk Rossmann GmbH
für Baustoffe mbH & Co. KG Ludwig Goertz
dm-drogerie markt GmbH + Co.
Handelshof Management GmbH
Seite 4
5. More than 550 Member Companies
MäcGeiz Orlen Tengelmann Verwaltungs- und
Manor AG Plus Warenhandelsgesellschaft Beteiligungsgesellschaft mbH
MARKANT AG mbH Tesco Stores Ltd
Media-Saturn-Holding GmbH Porta Möbel toom Markt Zweigniederlassung
Handelsgesellschaft mbH & Co. der REWE
Metro Group KG Großflächengesellschaft mbH
Migros-Genossenschafts-Bund Quelle GmbH Verband des Deutschen
Minipreis-Läden GmbH real,- SB-Warenhaus GmbH Bahnhofhandels e.V.
MPREIS WarenvertriebsgmbH Zentrale Yum! Restaurants International
MLF Mittelständische Rewe Zentral AG Ltd. & CoZentralverband
Lebensmittel- Filialbetriebe e. V.
Köln Russian Council of Shopping Gewerblicher Verbundgruppen
Centers e.V. (ZGV)
Möbel Boss
RZ - Zimmermann Holding
Narts/ProRetail National retail
SOK Suomen Osuuskauppojen
and service development
association Keskuskunta
Netto Marken-Discount GmbH & SportScheck GmbH
Co. oHG Strauss Innovation GmbH & Co.
KG
OBI Bau- und
Heimwerkermärkte GmbH & Co. Tamoil
Franchise Center KG Tchibo GmbH
tegut
Seite 5
6. Member Services
Downloads of all research results and studies
Participation in Committees and Project grups
Discounts on conferences
Subscription of EHI magazines
Monthly Newsletter
Access to EHI knowledge database
Networking among EHI members
Invitation to the Retail Science Award Ceremony
…
Seite 6
7. Retail Technology is one of the main
business areas of EHI
Retail CIO Roundtable
Working Group „POS Systems“
Survey „IT-Trends in Retail“
Survey „POS Systems“
retail technology awards europe (reta)
EuroShop and EuroCIS Tradeshows
Retail Technology Days D-A-CH
European Retail Technology Summit
…
Seite 7
8. POS Trends in Retail
Research Conferences Publishing Trade Shows
12. Self-checkout and self-scanning – mission
accomplished?
Already widely used in many countries
Generally limited to grocery retailers, but other retail segments will follow
No uniform system, a variety of different approaches
Introduction generally has the goal of improving customer service
Development not yet concluded; systems still offer great potential for
improvement through new technologies and the development of RFID
Seite 12
13. Are you planning to use self-checkout/self-
scanning in your stores?
70%
60%
50%
40%
30%
20%
10%
0%
Nicht vorgesehen
Not planned Self Checkout bereits im Einsatz
Already in use Self Currently tested
Checkout wird getestet
Source: EHI Retail Institute 2009
Seite 13
15. Was that what she really wanted???
How would you like to
pay? By contactless
card? Fingerprint? With
your mobile phone?
Surely not cash??
Seite 15
16. Vision No. 2....
Mobile payment
using NFC
technology –
Is this the way our
children will pay
for purchases?
Seite 16
17. Contactless payment – the reality:
Few projects, many players
Pilot projects in supermarkets, including Real,- future Store
PayTer in the Netherlands
Transport of London/Oyster Card
Payez Mobile project, France
Mobile ski pass in Davos/Klosters,
Switzerland
Regional public transportation in
Frankfurt am Main
Seite 17
18. Is the smart phone going to be our future
shopping assistant? According to most of the
retailers: Yes
Seite 18
19. Mobile commerce – who’s in the driver’s
seat?
Mobil phone Manufacturers of
companies? mobile phones?
Customers??
Credit card
companies?
Banks?
Retailers?
Technology
providers?
Seite 19
20. When do you think you’ll begin using mobile
payment via mobile phone/NFC in your
stores?
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
In 1-3 Years
Einsatz möglich in 1-3 Jahren Einsatz möglich in 3-5 Jahren
In 3-5 years
Einsatz möglichthan 5 5 Jahren
After more in über years Not at all
In absehbarer Zeit keine Relevanz
Source: EHI Retail Institute 2009
Seite 20
22. RFID: when will the breakthrough (finally)
take place??
There are meanwhile lots of projects in textile retailing: Charles Voegele
(Switzerland), Marks & Spencer (UK), American Apparel (USA), C&A (Germany).
Focus: optimization of logistics and merchandise availability, avoidance of out-of-
stock situations
At the article level, a combination of source tagging and use for theft prevention
(article surveillance) would be useful, but the technical preconditions are not yet
available.
The price of an RFID tag is still at 10 -15 euro cents
Seite 22
23. What RFID projects are planned for your
stores in the medium term?
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Keine Projekte geplant
No projects planned Pilot in preparation
Testinstallationen werden vorbereitet
Teilweise alreadyin Echtbetrieb
Partly bereits rolled out Pilot is running
RFID Pilotprojekt läuft
Source: EHI Retail Institute 2009
Seite 23
25. RFID as a future technology for source
tagging
Additional benefits are substantial:
Identification of stolen or fake merchandise
Faster POS procedures
Faster inventorying
Improved management of shortages
Improved customer service
Seite 25
26. Causes of inventory discrepancies
- Assessment of retail experts in all segments -
Theft by customers
accounts for half of all
discrepancies
Volume of customer
theft estimated to have
risen in recent years ...
3.9 billion euros
Inventory losses per
annum, 2 billion
through customer
theft, 0.9 billion
through employee
theft.
1.1 billion euros per
annum for prevention
Quelle: EHI-Erhebung Inventurdifferenzen 2009
Seite 26
27. Vision 4: The transparent store....
Centralized digital video monitoring is becoming more important
Networked cameras can be controlled as desired from a variety of locations
Lower operating costs through integration in existing network structures
Additional cameras are easy to integrate
Integration of people-counting systems is possible
Synchronization of video images of the POS area with receipt data to uncover
employee theft is possible (but legal aspects are problematic!)
Photo source:Axis
Seite 27
29. Vision 5: The dream of “invisible” cash in the
store
Security is improving at the cashier workstation and in the back office
Employee theft at the POS system is minimized
Reconciliation errors are minimized
Store staff has more time for customers
Seite 29
30. What strategic IT projects are important in
your stores over the medium term? (top 5)
New POS Software 26%
Online Access to ERP
System 24%
New Mobile Devices for
Staff 24%
New POS Hardware 20%
Wireless Infrastructure in
stores 18%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Source: EHI Retail Institute
Seite 30
31. Thank you very much for your attention!
Ulrich Spaan, EHI Retail Institute
spaan@ehi.org
See you next year....
Seite 31