Kevin Tran is the manager of Clay Saigon hotel. He has 5 years of experience in the hospitality industry in Australia and Vietnam. As the manager, his big challenges include accommodating customer demands when staff cannot satisfy them and resolving conflicts between customers and staff. His recommendations for addressing these challenges are to establish open communication with staff, be patient and spend more time listening to their issues, establish a clear vision and mission, and empower staff. This will strengthen relationships between manager and employees, boost job satisfaction and engagement, and lead to improved productivity.

1. INTERVIEW
MANAGER
PROJECT
BY GROUP 5
01

2. Name: Kevin Tran
Position: Manager
Workplace: Clay Saigon (from 08/2022).
Literacy: Graduated from William Blue College
of Hospitality Management University in
Australia.
Experiences: 5 years in Australia for studying
and working then came back to Vietnam and
worked for Momentum Hospitality Asia Group.
02
MANAGER OVERVIEW

4. 05
BIG CHALLENGE
In some worst situation
Staff can not satisfy customer's demand
Manager accommodates customers
Booking Reservations
Conflicts between customers and staffs

5. 06
BE PATIENT AND SPEND
MORE TIME WITH THE STAFF
Leaders are willing to listen to their employees’
issues and feedback.
Strengthens the relationship between employees
SOLUTION
COMMUNICATE TO THEM WHAT
NEED TO BE DONE AND WHY
Good communication also assists leaders in defining
a clear vision and mission for their organization.
Leading to a boost in job satisfaction, employee
engagement, and productivity.

6. 03
RECOMMEN
DATION
ESTABLISHMENT OF A
REWARD SYSTEM
EMPLOYEE
EMPOWERMENT

7. 04
Ferman, R. (2021, August 23). Why You Should Invest in Your Staff.
Forbes.
https://www.forbes.com/sites/forbesfinancecouncil/2021/08/23/why
-you-should-invest-in-your-staff/?sh=541850623e58
Flowers, V. S. (2014, August 1). Why Employees Stay. Harvard
Business Review. https://hbr.org/1973/07/why-employees-stay
Hamlin, K. (2019, March 20). The Role of a Reward in Employee
Motivation. Small Business - Chron.com.
https://smallbusiness.chron.com/role-reward-employee-motivation-
18814.html
Leonard, K. (2020, July 2). What Are the Benefits of Employee
Empowerment? Small Business - Chron.com.
https://smallbusiness.chron.com/benefits-employee-empowerment-
1177.html
Llopis, G. (2013, June 3). 5 Powerful Ways Leaders Practice Patience.
Forbes. https://www.forbes.com/sites/glennllopis/2013/06/03/5-
powerful-ways-leaders-practice-patience/?sh=78ebc7cd421a
REFERENCE

8. 04
McFarlin, K. (2019, February 5). Importance of Relationships in the
Workplace. Small Business - Chron.com.
https://smallbusiness.chron.com/importance-relationships-workplace-
10380.html
Miller, J. (2022, August 31). The Importance Of Empowering
Employees. LinkedIn. https://www.linkedin.com/pulse/importance-
empowering-employees-jason-
miller#:~:text=When%20employees%20feel%20empowered%2C%20th
ey,making%2C%20you%20will%20improve%20efficiency.
Noorazem, N. A., Sabri, S. M., & Nazir, E. N. M. (2021). The Effects of
Reward System on Employee Performance. Jurnal Intelek, 16(1), 40–51.
https://doi.org/10.24191/ji.v16i1.362
Northouse, P. G. (2018). Leadership: Theory and practice. Sage
publications.
Pira, A. (2020, February 20). The Importance of Being Patient. Forbes.
https://www.forbes.com/sites/forbesbooksauthors/2020/02/20/the-
importance-of-being-patient/?sh=29ad49123ca9
Wikipedia contributors. (2023, March 26). Patience. Wikipedia.
https://en.wikipedia.org/wiki/Patience
REFERENCE

9. 10
DEBATE
SESSION

10. THANK YOU
FOR LISTENING
10