As part of an initiative to support the Project Management community in West Bengal, Project Management Institute (PMI), and FICCI have come together to publish a report titled "PMI-FICCI Study on e-District Pilot Project in Bankura, West Bengal" on December 19th, 2012, Kolkata.
L'odissea de la mesura del meridià entre Dunquerke i Barcelona que va portar a la definicó del metre com unitat de mesura, i en particular la seva etapa a Catalunya i Barcelona
Peat Sorb™ is 100% Canadian "natural" sphagnum peat, it can help you grow and develop new greener ways of running your business. It is non-abrasive. It can be used around machinery without fear of damage to metal, plastic or rubber parts.
Peat Sorb™ will pick up a full range of petroleum products from crude oil to gasoline and has been used to solidify and absorb resins, PCB's, coal tars, fatty acids and hydrocarbon based inks.
Peat Sorb™ is about Emergency Preparedness and being Proactive
Este documento describe un procedimiento llamado MACI-ICC que utiliza cultivo de condrocitos para preservar las articulaciones de la rodilla y el tobillo. El procedimiento implica extraer condrocitos del paciente, cultivarlos e implantarlos en la lesión del cartílago para repararlo. Se discute el potencial de la medicina regenerativa y la ingeniería tisular para tratar lesiones del cartílago que no se autoreparan. El MACI produce una matriz extracelular similar al cartílago normal y niveles de colágeno comparable, lo
Este documento es una solicitud de patente que contiene información sobre el tipo de solicitud, el título de la invención, los solicitantes, los inventores, declaraciones de prioridad y anexos. El solicitante proporciona detalles sobre la invención y solicita una patente nacional.
The 2009 Traffic Safety Culture Index Survey was conducted by the AAA Foundation for Traffic Safety to investigate the public's traffic safety knowledge, attitudes, behaviors, and experiences. The survey was a random telephone sample of over 2,500 U.S. residents that found a majority of drivers feel less safe than 5 years ago, often citing distracted driving. Specifically, texting was seen as the second most serious threat after drinking, and over 65% admitted to talking on a cell phone while driving in the past month. The AAA Foundation is a 501(c)(3) nonprofit focused on traffic safety research and education.
Este documento presenta la información biográfica y profesional de Alejandro Ponce Cortés, un estudiante de diseño y desarrollo de producto. Incluye detalles sobre su educación, habilidades, experiencia laboral e intereses. También describe varios proyectos de diseño que ha realizado, como muebles, accesorios y productos, con el objetivo de resolver problemas a través de un enfoque minimalista, sustentable y que promueva la interacción entre usuario y objeto.
The document summarizes key changes in proposed new EU regulations for clinical trials:
- The new regulations aim to streamline and harmonize rules across EU states to make multinational clinical trials less costly and bureaucratic.
- Currently, regulations are criticized for disproportionately high costs and lack of harmonization that have reduced EU clinical trials by 25%.
- Key changes in the new regulations are aimed at restoring EU competitiveness in clinical research and development of new treatments.
L'odissea de la mesura del meridià entre Dunquerke i Barcelona que va portar a la definicó del metre com unitat de mesura, i en particular la seva etapa a Catalunya i Barcelona
Peat Sorb™ is 100% Canadian "natural" sphagnum peat, it can help you grow and develop new greener ways of running your business. It is non-abrasive. It can be used around machinery without fear of damage to metal, plastic or rubber parts.
Peat Sorb™ will pick up a full range of petroleum products from crude oil to gasoline and has been used to solidify and absorb resins, PCB's, coal tars, fatty acids and hydrocarbon based inks.
Peat Sorb™ is about Emergency Preparedness and being Proactive
Este documento describe un procedimiento llamado MACI-ICC que utiliza cultivo de condrocitos para preservar las articulaciones de la rodilla y el tobillo. El procedimiento implica extraer condrocitos del paciente, cultivarlos e implantarlos en la lesión del cartílago para repararlo. Se discute el potencial de la medicina regenerativa y la ingeniería tisular para tratar lesiones del cartílago que no se autoreparan. El MACI produce una matriz extracelular similar al cartílago normal y niveles de colágeno comparable, lo
Este documento es una solicitud de patente que contiene información sobre el tipo de solicitud, el título de la invención, los solicitantes, los inventores, declaraciones de prioridad y anexos. El solicitante proporciona detalles sobre la invención y solicita una patente nacional.
The 2009 Traffic Safety Culture Index Survey was conducted by the AAA Foundation for Traffic Safety to investigate the public's traffic safety knowledge, attitudes, behaviors, and experiences. The survey was a random telephone sample of over 2,500 U.S. residents that found a majority of drivers feel less safe than 5 years ago, often citing distracted driving. Specifically, texting was seen as the second most serious threat after drinking, and over 65% admitted to talking on a cell phone while driving in the past month. The AAA Foundation is a 501(c)(3) nonprofit focused on traffic safety research and education.
Este documento presenta la información biográfica y profesional de Alejandro Ponce Cortés, un estudiante de diseño y desarrollo de producto. Incluye detalles sobre su educación, habilidades, experiencia laboral e intereses. También describe varios proyectos de diseño que ha realizado, como muebles, accesorios y productos, con el objetivo de resolver problemas a través de un enfoque minimalista, sustentable y que promueva la interacción entre usuario y objeto.
The document summarizes key changes in proposed new EU regulations for clinical trials:
- The new regulations aim to streamline and harmonize rules across EU states to make multinational clinical trials less costly and bureaucratic.
- Currently, regulations are criticized for disproportionately high costs and lack of harmonization that have reduced EU clinical trials by 25%.
- Key changes in the new regulations are aimed at restoring EU competitiveness in clinical research and development of new treatments.
Martha dragich will the federal courts of appeals perish if they publishDuane Blake
This document discusses three practices used by federal courts of appeals that reduce the role and importance of published judicial opinions: selective publication, summary disposition, and vacatur upon settlement. It argues that published opinions are critical for developing coherent case law through precedent, ensuring a legitimate legal system, and allowing judges and lawyers to perform basic legal tasks like research. While efficiency is valuable, over reliance on practices that reduce publication can threaten the broader purposes of the appellate courts. The document proposes that courts should presume publication, develop a broader view of precedent, and always publish opinions when reversing a lower court or failing to reach a unanimous decision.
El documento presenta un plan de negocios para Benito Sistemas, una carpintería fundada en 1958. El resumen es: Benito Sistemas busca financiamiento colectivo para recuperar su unidad productiva y sus 180 puestos de trabajo luego de dificultades financieras. El plan incluye recuperar clientes históricos en España y Europa, crear una red de franquicias, y desarrollar nuevos productos para mercados emergentes.
Superfans und Superhaters | Marketing Natives | 2015-05-21Ritchie PETTAUER
Beim Marketing Natives Event am 21. Mai 2015 sprachen Lisa Stadler, Michaela Mojzis-Böhm, Tom Thaler und ich über "Superfans und Superhaters". Das ist die Präsentation, die ich für meinen Vortrag "Trolle sind irgendwie auch Markenbotschafter" verwendet habe.
Geometrias no euclidianas santalo luiz aJoziel Lima
1. El documento presenta un prólogo y resumen de la obra "Elementos" de Euclides, considerada la cumbre de la matemática griega.
2. Los "Elementos" constan de 13 libros que establecen los fundamentos lógicos y sistemáticos de la geometría a partir de definiciones, postulados y axiomas.
3. La obra de Euclides sentó las bases de la geometría deductiva y ha sido durante siglos el texto fundamental para enseñar esta disciplina.
Este documento describe los murciélagos insectívoros y los esfuerzos para conservarlos en México. Los murciélagos son los únicos mamíferos capaces de volar, tienen entre 4 y 16 cm de largo, y su primer vuelo ocurre a los 15 días. Recientemente, un hongo llamado síndrome de la nariz blanca ha causado una tasa de mortalidad del 95% en las cuevas donde hibernan. El Programa para la Conservación de los Murciélagos de México ha desarrollado una metodología exitosa
El Colegio Cristiano Bilingüe Gracia se compromete a lograr el éxito de su visión de formar profesionalmente a los estudiantes mediante un enfoque pedagógico y sistemático basado en principios cristianos evangélicos. La visión incluye procesos educativos contemporáneos sustentados en el currículo nacional y el dominio de la tecnología e inglés. El colegio fue fundado en 1976 por el Pastor Ramiro A. Reyes para ofrecer una educación basada en valores cristian
This document lists 4 rooms in a facility: the Heritage Room, the Production Process Room (listed 3 times), the Bacardi Lounge Bar (listed 3 times), and the Bacardi Terrace. The Production Process Room and Bacardi Lounge Bar are each listed 3 times in the document.
La película trata de Lucy, una mujer que es obligada a transportar drogas en su estómago. La droga le permite usar el 40% de su cerebro después de que es golpeada. Lucy escapa y va al hospital para que le quiten la droga, luego busca ayuda de un profesor para detener a los traficantes. Con más droga, Lucy llega a usar el 100% de su cerebro y puede viajar en el tiempo, encontrando a la primera "Lucy" antes de desaparecer.
The Flytour Gapnet Group released its 2015 annual report, highlighting its performance and consolidation following the merger between Flytour and Gapnet groups. It is one of the largest tourism groups in Brazil, operating in 8 business types through 16 sales channels. In 2015, key metrics included over $5.4 billion in sales, 2.3 thousand FTEs, and over 299 thousand passengers boarded. The group outlined its strategic plan going forward, which includes assessing investment thesis, expanding brand portfolio, growing its MICE business, and optimizing technology.
El documento presenta la agenda de una presentación institucional que incluye el perfil institucional, el modelo de excelencia, logros aplicando el modelo, reconocimientos y premios recibidos, y conclusiones. También describe los objetivos institucionales, productos por proceso clave, clientes, presencia a nivel nacional e internacional, y reducción de plazos de atención.
Este documento trata sobre la privacidad y gestión de la identidad digital. Explica que la identidad digital está compuesta por datos electrónicos como el nombre, correo electrónico y contraseñas. También discute que es difícil controlar completamente la identidad digital debido a que parte de ella es fabricada por la interacción con otros. Además, señala que las redes sociales juegan un papel importante en la identidad digital y es importante configurar los perfiles y elegir las plataformas de manera adecuada.
El documento proporciona información sobre biorremediación, contaminación ambiental y los microorganismos utilizados en biorremediación. Explica conceptos como biorremediación, contaminantes químicos, físicos y biológicos, y cómo los microorganismos degradan contaminantes a través de enzimas. También cubre parámetros importantes para procesos biológicos como pH, oxígeno disuelto, nutrientes y humedad.
La Unión Europea ha acordado un paquete de sanciones contra Rusia por su invasión de Ucrania. Las sanciones incluyen restricciones a las transacciones con bancos rusos clave y la prohibición de la venta de aviones y equipos a Rusia. Los líderes de la UE esperan que las sanciones aumenten la presión económica sobre Rusia y la disuadan de continuar su agresión contra Ucrania.
This document discusses a proposed multi-specialty residential project in New Town/Rajarhat by Bengal Shrachi Housing Development Limited. It provides an overview of the company and its real estate division, the current Indian and Kolkata real estate market scenarios, market research conducted including demand analysis and competitor analysis, and recommendations for the proposed project including target customers, pricing, product mix, apartment sizes, facilities, and promotional strategy.
CBMS4303 Topic 3 slides (Open University Malaysia)Lorna Timbah
This document outlines topics to be covered in a management information systems course, including:
1) Analyzing the relationship between organizations and IT and describing three common organizational structures.
2) Discussing how IT is implemented in organizational structures and explaining IT architecture/infrastructure.
3) Identifying goals of IT management and assessing steps taken in IT management.
The document provides an instructor and dates for a session on "IT Support in the Organization" that will cover these topics.
Market potential of bsnl's broadband services in puneSupa Buoy
Hi Friends
This is supa bouy
I am a mentor, Friend for all Management Aspirants, Any query related to anything in Management, Do write me @ supabuoy@gmail.com.
I will try to assist the best way I can.
Cheers to lyf…!!!
Supa Bouy
This document outlines a research project on the low adoption of e-banking in Haryana state, India. The student, Pooja, is conducting this research as part of her MBA coursework under the supervision of Dr. P.J Paul. The research will use a survey to identify the most significant reason for low e-banking adoption among seven possible factors like illiteracy, fear of fraud, cost of internet access, lack of awareness, language barriers, lack of internet connectivity, and unbanked villages. The results could help the government address the issue and support India's goal of becoming a digital society. The document provides context on e-banking initiatives in India and reviews related past research.
This proposal is intended for obtaining the approval of carrying out the marketing term paper on
The topic -
“FACTORS INFLUENCING CONSUMERS’ BUYING PATTERN TOWARDs WIMAX MODEM IN BANGLADESH- a study on BANGLALION WiMax Modem.”
In order to fulfill the requirements of conducting the practical marketing term paper for the course of “Marketing management (MKT201)”.
WiMax internet is a new wireless internet technology to the Bangladeshi internet users, which has been emerging during the last two years and replacing the broadband services at a fairly quick pace. Though previously there have been some wireless internet service providers operating in the industry, due to various reasons like high prices and low coverage, the concept of wireless internet service couldn’t make its place in the crowd.
However, Banglalion Communication Ltd. promised to remove these shortcomings two years back and quite successfully have started their operations. The significance and objectives of the term paper, design of the research methods and schedule of the report submission are clarified throughout the upcoming sections.
* May Be There have some mistake please avoid and check it again...Thanks.
**I love and like to Help and if anybody be grateful to my job please don't forget to mail me.... :P
Best Regards,
Mushfiqul Haque Mukit
East West University
Martha dragich will the federal courts of appeals perish if they publishDuane Blake
This document discusses three practices used by federal courts of appeals that reduce the role and importance of published judicial opinions: selective publication, summary disposition, and vacatur upon settlement. It argues that published opinions are critical for developing coherent case law through precedent, ensuring a legitimate legal system, and allowing judges and lawyers to perform basic legal tasks like research. While efficiency is valuable, over reliance on practices that reduce publication can threaten the broader purposes of the appellate courts. The document proposes that courts should presume publication, develop a broader view of precedent, and always publish opinions when reversing a lower court or failing to reach a unanimous decision.
El documento presenta un plan de negocios para Benito Sistemas, una carpintería fundada en 1958. El resumen es: Benito Sistemas busca financiamiento colectivo para recuperar su unidad productiva y sus 180 puestos de trabajo luego de dificultades financieras. El plan incluye recuperar clientes históricos en España y Europa, crear una red de franquicias, y desarrollar nuevos productos para mercados emergentes.
Superfans und Superhaters | Marketing Natives | 2015-05-21Ritchie PETTAUER
Beim Marketing Natives Event am 21. Mai 2015 sprachen Lisa Stadler, Michaela Mojzis-Böhm, Tom Thaler und ich über "Superfans und Superhaters". Das ist die Präsentation, die ich für meinen Vortrag "Trolle sind irgendwie auch Markenbotschafter" verwendet habe.
Geometrias no euclidianas santalo luiz aJoziel Lima
1. El documento presenta un prólogo y resumen de la obra "Elementos" de Euclides, considerada la cumbre de la matemática griega.
2. Los "Elementos" constan de 13 libros que establecen los fundamentos lógicos y sistemáticos de la geometría a partir de definiciones, postulados y axiomas.
3. La obra de Euclides sentó las bases de la geometría deductiva y ha sido durante siglos el texto fundamental para enseñar esta disciplina.
Este documento describe los murciélagos insectívoros y los esfuerzos para conservarlos en México. Los murciélagos son los únicos mamíferos capaces de volar, tienen entre 4 y 16 cm de largo, y su primer vuelo ocurre a los 15 días. Recientemente, un hongo llamado síndrome de la nariz blanca ha causado una tasa de mortalidad del 95% en las cuevas donde hibernan. El Programa para la Conservación de los Murciélagos de México ha desarrollado una metodología exitosa
El Colegio Cristiano Bilingüe Gracia se compromete a lograr el éxito de su visión de formar profesionalmente a los estudiantes mediante un enfoque pedagógico y sistemático basado en principios cristianos evangélicos. La visión incluye procesos educativos contemporáneos sustentados en el currículo nacional y el dominio de la tecnología e inglés. El colegio fue fundado en 1976 por el Pastor Ramiro A. Reyes para ofrecer una educación basada en valores cristian
This document lists 4 rooms in a facility: the Heritage Room, the Production Process Room (listed 3 times), the Bacardi Lounge Bar (listed 3 times), and the Bacardi Terrace. The Production Process Room and Bacardi Lounge Bar are each listed 3 times in the document.
La película trata de Lucy, una mujer que es obligada a transportar drogas en su estómago. La droga le permite usar el 40% de su cerebro después de que es golpeada. Lucy escapa y va al hospital para que le quiten la droga, luego busca ayuda de un profesor para detener a los traficantes. Con más droga, Lucy llega a usar el 100% de su cerebro y puede viajar en el tiempo, encontrando a la primera "Lucy" antes de desaparecer.
The Flytour Gapnet Group released its 2015 annual report, highlighting its performance and consolidation following the merger between Flytour and Gapnet groups. It is one of the largest tourism groups in Brazil, operating in 8 business types through 16 sales channels. In 2015, key metrics included over $5.4 billion in sales, 2.3 thousand FTEs, and over 299 thousand passengers boarded. The group outlined its strategic plan going forward, which includes assessing investment thesis, expanding brand portfolio, growing its MICE business, and optimizing technology.
El documento presenta la agenda de una presentación institucional que incluye el perfil institucional, el modelo de excelencia, logros aplicando el modelo, reconocimientos y premios recibidos, y conclusiones. También describe los objetivos institucionales, productos por proceso clave, clientes, presencia a nivel nacional e internacional, y reducción de plazos de atención.
Este documento trata sobre la privacidad y gestión de la identidad digital. Explica que la identidad digital está compuesta por datos electrónicos como el nombre, correo electrónico y contraseñas. También discute que es difícil controlar completamente la identidad digital debido a que parte de ella es fabricada por la interacción con otros. Además, señala que las redes sociales juegan un papel importante en la identidad digital y es importante configurar los perfiles y elegir las plataformas de manera adecuada.
El documento proporciona información sobre biorremediación, contaminación ambiental y los microorganismos utilizados en biorremediación. Explica conceptos como biorremediación, contaminantes químicos, físicos y biológicos, y cómo los microorganismos degradan contaminantes a través de enzimas. También cubre parámetros importantes para procesos biológicos como pH, oxígeno disuelto, nutrientes y humedad.
La Unión Europea ha acordado un paquete de sanciones contra Rusia por su invasión de Ucrania. Las sanciones incluyen restricciones a las transacciones con bancos rusos clave y la prohibición de la venta de aviones y equipos a Rusia. Los líderes de la UE esperan que las sanciones aumenten la presión económica sobre Rusia y la disuadan de continuar su agresión contra Ucrania.
Examen de bachillerato Civica académico 2014 (NOVIEMBRE)
Similar to Project Management Institute (PMI) India and FICCI present a case study report 'PMI-FICCI Study on e-District Pilot Project in Bankura, West Bengal'
This document discusses a proposed multi-specialty residential project in New Town/Rajarhat by Bengal Shrachi Housing Development Limited. It provides an overview of the company and its real estate division, the current Indian and Kolkata real estate market scenarios, market research conducted including demand analysis and competitor analysis, and recommendations for the proposed project including target customers, pricing, product mix, apartment sizes, facilities, and promotional strategy.
CBMS4303 Topic 3 slides (Open University Malaysia)Lorna Timbah
This document outlines topics to be covered in a management information systems course, including:
1) Analyzing the relationship between organizations and IT and describing three common organizational structures.
2) Discussing how IT is implemented in organizational structures and explaining IT architecture/infrastructure.
3) Identifying goals of IT management and assessing steps taken in IT management.
The document provides an instructor and dates for a session on "IT Support in the Organization" that will cover these topics.
Market potential of bsnl's broadband services in puneSupa Buoy
Hi Friends
This is supa bouy
I am a mentor, Friend for all Management Aspirants, Any query related to anything in Management, Do write me @ supabuoy@gmail.com.
I will try to assist the best way I can.
Cheers to lyf…!!!
Supa Bouy
This document outlines a research project on the low adoption of e-banking in Haryana state, India. The student, Pooja, is conducting this research as part of her MBA coursework under the supervision of Dr. P.J Paul. The research will use a survey to identify the most significant reason for low e-banking adoption among seven possible factors like illiteracy, fear of fraud, cost of internet access, lack of awareness, language barriers, lack of internet connectivity, and unbanked villages. The results could help the government address the issue and support India's goal of becoming a digital society. The document provides context on e-banking initiatives in India and reviews related past research.
This proposal is intended for obtaining the approval of carrying out the marketing term paper on
The topic -
“FACTORS INFLUENCING CONSUMERS’ BUYING PATTERN TOWARDs WIMAX MODEM IN BANGLADESH- a study on BANGLALION WiMax Modem.”
In order to fulfill the requirements of conducting the practical marketing term paper for the course of “Marketing management (MKT201)”.
WiMax internet is a new wireless internet technology to the Bangladeshi internet users, which has been emerging during the last two years and replacing the broadband services at a fairly quick pace. Though previously there have been some wireless internet service providers operating in the industry, due to various reasons like high prices and low coverage, the concept of wireless internet service couldn’t make its place in the crowd.
However, Banglalion Communication Ltd. promised to remove these shortcomings two years back and quite successfully have started their operations. The significance and objectives of the term paper, design of the research methods and schedule of the report submission are clarified throughout the upcoming sections.
* May Be There have some mistake please avoid and check it again...Thanks.
**I love and like to Help and if anybody be grateful to my job please don't forget to mail me.... :P
Best Regards,
Mushfiqul Haque Mukit
East West University
Final Year Project Report Of Pgdm 6th Trimestertowardsgoal
This document is a project report submitted by Indra Bhushan to fulfill requirements for a Post Graduate Diploma in Management from Taksila Business School in Greater Noida, India. The report analyzes the impact of mergers and acquisitions on shareholder wealth in the Indian banking sector. It studies four mergers between Indian banks to understand the short-term and long-term effects on share prices around merger announcements and completions. The objective is to understand shareholder wealth effects. Secondary data is used from sources like RBI reports, BSE, and bank websites. The study covers periods around the announcement and completion of mergers between public and private sector banks in India.
CGK CV OF Systems and Research Analyst as of May, 2015 (Detail)Chowdhury Kibria
This CV summarizes the qualifications and experience of Mr. Chowdhury Golam Kibria. He has over 25 years of experience in research, systems analysis, data analysis, monitoring and evaluation, and market research. He holds an MBA from the University of Dhaka and has worked with various organizations in Bangladesh and the US, including Jahangirnagar University, CARE International, KPMG, and the University of Texas Pan American. He has extensive experience designing and implementing MIS, conducting feasibility studies, evaluations, and market research using both quantitative and qualitative methods.
This document provides an overview of Bharat Sanchar Nigam Limited (BSNL), India's largest public sector telecommunications company. It discusses BSNL's services, organizational structure, transmission network, broadband offerings, and OCB exchange system. Key points include that BSNL has over 73 million customers, provides basic telephone, mobile, internet, broadband and other services nationwide, and uses digital switching systems like OCB to operate its extensive telecom network across India.
Syarikat Indah Sejahtera Development & Services Sdn Bhd is an IT company based in Brunei that provides various IT solutions and services. It has over 30 employees with expertise in areas like software development, networking, databases and more. The company aims to develop niche IT markets not served by other local firms. It offers solutions for enterprise systems, web development, networking and more. Some of its clients include government agencies and banks in Brunei.
Similar to Project Management Institute (PMI) India and FICCI present a case study report 'PMI-FICCI Study on e-District Pilot Project in Bankura, West Bengal' (9)
The sixth annual conference, organized by PMI Pearl City Chapter, took place on 11-13 September 2014 at the Hyderabad International Convention Center. Delegates from around the country attended the much awaited event to gain knowledge and insights on project management from the experts, share their experience, and network with peers and seniors.
A public-private partnership covers over 750 million Indians with emergency care using project management techniques more info visit http://www.pmi.org.in/manageindia/volume5/issue09/cover.story.html
Rhino relocation project in Assam adopts new strategies to counter poaching and reach the target of 3,000 wild rhinos by 2020 for more info visit http://www.pmi.org.in/manageindia/volume5/issue08
Rhino relocation project, part of the Indian Rhino Vision (IRV) program, in Assam's Manas National Park adopted new strategies to counter poaching. The entire population of around 100 rhinos in the area was lost during the Bodoland ethnic unrest. Rhino relocation project in Assam adopts new strategies to counter poaching and reach the target of 3,000 wild rhinos by 2020 more info visit www.pmi.org.in
The pipeline project was designed to connect GAIL’s natural gas terminal in Vijaipur in Madhya Pradesh in central India to a terminal in Dadri in Uttar Pradesh in north India. It would then extend to a power plant in Bawana that supplies power to Delhi. The project was part of GAIL’’s infrastructure enhancement program aimed at integrating the country’s gas grid. www.pmi.org.in
On the occasion of International Women’s Day, Manage India speaks to a few senior women project managers, trainers, and academicians to understand their trials and triumphs at work, and their success mantra for women project managers.
Micro planning, an iterative approach to project implementation, clearly defined roles and responsibilities, project ownership, and a comprehensive surveillance and monitoring system are some of the project strategies that help eradicate polio in India
The Taj Mumbai conducts massive repair and restoration of the hotel after the 26/11 attack with the help of project management. More info visit http://www.pmi.org.in/manageindia/volume5/issue01/
CAPM Certification is valuable entry level certification for project management practitioners. Project management professional certification is the globally recognized by PMI.
The document provides details about two complex IT projects successfully managed by IBM India:
1) A software upgrade and application migration project for a large automotive company that involved upgrading 253 applications to a newer version within time and budget while maintaining functionality and performance. IBM developed an innovative "factory model" to manage the large scope and prevent scope creep.
2) An SAP roadmap project for a global consumer products company in Europe, Middle East and Africa region that involved integrating businesses onto common platforms by the deadline of April 26, 2013. Key challenges included defining scope and preventing scope creep given potential changes. Strong project management was critical to the success of both projects.
The PMI India Project Management National Conference 2013 put the spotlight on the way organizations are staying focused on their strategic objectives and seeing success through project management.
This study is an initial attempt, to investigate the factors that are responsible in driving the growth of Project Management Education in India. The study throws light on specific factors that emerge after studying the available literature on the subject as well as the responses compiled from a cross-section of the primary stakeholders namely the Government, Academic Institutions, Practising Executives and Human Resource Managers connected with project management education and training.
For more info visit http://www.pmi.org.in/reports.asp
This Approach Paper, authored by FICCI, contains a three-point agenda being recommended to the Government of India. The agenda has been developed on the basis of learning's from various research studies conducted by FICCI and PMI. It also summarizes inputs gathered from distinguished experts and institutions in the field.
The overall objective of this study is to develop a qualitative understanding and evaluate the current importance given to the application of project management principles in projects conducted by private and the public sector/government sector in India.
More info http://www.pmi.org.in/reports.asp
This study is an initial attempt, to investigate the factors that are responsible in driving the growth of Project Management Education in India. For more info visits http://www.pmi.org.in/reports.asp
This study aims to fill the void in comparative studies on project management. By comparing project management practices across six key sectors, viz. automobile, defence, energy, infrastructure, IT-ITES and real estate, it seeks to determine whether there is a case for introducing improved project management practices in certain sectors more rigorously than in others, and draws implications for practitioners and policy-makers.
PMI & NISG launched a special report on 'Project Management in e-Governance in India- Issues & Challenges in navigating to the New Normal' with the support of Grant Thornton as Knowledge Partner.
This report has been developed in the context of the national e-Government conference being Conducted by National Institute for Smart Government (NISG) and Project Management Institute (PMI) on “Project Management in e-Governance in India”. Grant Thornton is the knowledge partner to this initiative.
More from Project Management Institute (PMI) India (18)
How to Setup Warehouse & Location in Odoo 17 InventoryCeline George
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
The simplified electron and muon model, Oscillating Spacetime: The Foundation...RitikBhardwaj56
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"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
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Answers about how you can do more with Walmart!"
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
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বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ...
তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...।
বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Project Management Institute (PMI) India and FICCI present a case study report 'PMI-FICCI Study on e-District Pilot Project in Bankura, West Bengal'
1. 36 1
Project management roadmap for
successful implementation of
e-District projects
PMI India
PMI Organization Centre Private Limited,
Mumbai, India. E-mail: pmi.india@pmi.org
Study on
Website: www.pmi.org.in e-District Pilot Project, Bankura, West Bengal
New Delhi
Suite Hibiscus, Paharpur Business Centre,
21, Nehru Place Greens, December 2012
New Delhi-110019
Mumbai
302-305, III Floor, Balarama, Plot No. C-3,
E Block, Bandra Kurla Complex,
Bandra East
Mumbai - 400051, India
Tel No. 022 2659 8659,
FICCI West Bengal State Council Fax No. 022 2659 2235
Shubham Building, 7th Floor,
Bangalore
Unit No 701, 1 Rawdon Street Kolkata 700017 Regus CBD, Room No. 918, Level 9,
Email: mousumi.ghose@ficci.com Raheja Towers, MG Road,
Website: www.ficci.com Bangalore-560001, India
2. 2 3
Acknowledgments Table of Contents
We are grateful for the help extended to us by Department of IT, Government of West Bengal, Bankura Executive Summary
District Administration, West Bengal Electronic Industry Development Corporation Limited (Webel), Chapter 1: Overview of e-District Project
PricewaterhouseCoopers Pvt. Ltd. and Tata Consultancy Services in developing the study on e-District
Chapter 2: Methodology Adopted for Case Writing
Pilot Project, Bankura,West Bengal.
Chapter 3: Project Cycle
Chapter 4: Impact of e-District Project: Citizens’ Perspective
Chapter 5: Key Findings
We acknowledge the guidance and
invaluable inputs provided by: Annexure
Annexure I: Fishbone Analysis
Mr. A. Subbiah,
Secretary, IAS, Department of IT, Govt. of West Bengal Annexure II: Snapshot of Best Practices
Mr. Debashis Bandyopadhyay References
OSD & E.O. Dy. Secretary, WBCS, Department of IT,
Govt. of West Bengal List of Interviewees
Md Ghulam Ali Ansari
District Magistrate, IAS, Bankura District,
Govt. of West Bengal
Ms. Moumita Basu
Additional District Magistrate, IAS, Bankura District,
Govt. of West Bengal
Mr. Anjan Ghosh
WBCS (Exe), Dy. Magistrate & Dy. Collector,
Officer-in-Charge IT, Bankura, Govt. of West Bengal
Mr. Prabir K. Das
Managing Director, Webel
Study Team
Mr. Sunit Bhattacharjee
Manager (e-governance), Webel
Ms. Mousumi Ghose,
Sr. Director,
Mr. Ambarish Dasgupta FICCI West Bengal State Council
Partner & Director, PricewaterhouseCoopers Pvt. Ltd.
Ms. Amrita Niyogi
Mr. Amulya Patnaik Research Associate,
Associate Director, PricewaterhouseCoopers Pvt. Ltd. FICCI West Bengal State Council
Mr. Chinmay Singharay Ms. Madhumanti Kayal
Principal Consultant & Regional Head of Sales – Research Assistant,
Government ISU, Tata Consultancy Services FICCI West Bengal State Council
3. 2 3
Acknowledgments Table of Contents
We are grateful for the help extended to us by Department of IT, Government of West Bengal, Bankura Executive Summary
District Administration, West Bengal Electronic Industry Development Corporation Limited (Webel), Chapter 1: Overview of e-District Project
PricewaterhouseCoopers Pvt. Ltd. and Tata Consultancy Services in developing the study on e-District
Chapter 2: Methodology Adopted for Case Writing
Pilot Project, Bankura,West Bengal.
Chapter 3: Project Cycle
Chapter 4: Impact of e-District Project: Citizens’ Perspective
Chapter 5: Key Findings
We acknowledge the guidance and
invaluable inputs provided by: Annexure
Annexure I: Fishbone Analysis
Mr. A. Subbiah,
Secretary, IAS, Department of IT, Govt. of West Bengal Annexure II: Snapshot of Best Practices
Mr. Debashis Bandyopadhyay References
OSD & E.O. Dy. Secretary, WBCS, Department of IT,
Govt. of West Bengal List of Interviewees
Md Ghulam Ali Ansari
District Magistrate, IAS, Bankura District,
Govt. of West Bengal
Ms. Moumita Basu
Additional District Magistrate, IAS, Bankura District,
Govt. of West Bengal
Mr. Anjan Ghosh
WBCS (Exe), Dy. Magistrate & Dy. Collector,
Officer-in-Charge IT, Bankura, Govt. of West Bengal
Mr. Prabir K. Das
Managing Director, Webel
Study Team
Mr. Sunit Bhattacharjee
Manager (e-governance), Webel
Ms. Mousumi Ghose,
Sr. Director,
Mr. Ambarish Dasgupta FICCI West Bengal State Council
Partner & Director, PricewaterhouseCoopers Pvt. Ltd.
Ms. Amrita Niyogi
Mr. Amulya Patnaik Research Associate,
Associate Director, PricewaterhouseCoopers Pvt. Ltd. FICCI West Bengal State Council
Mr. Chinmay Singharay Ms. Madhumanti Kayal
Principal Consultant & Regional Head of Sales – Research Assistant,
Government ISU, Tata Consultancy Services FICCI West Bengal State Council
4. 4 5
EXECUTIVE SUMMARY
Knowledge is considered as the engine of social and sector and the delivery of public services to citizens in a PricewaterhouseCoopers (PwC) has been selected as the The study has tried to identify
economic development in today's world. In order to sustainable manner. project management consultant for the e-District pilot
= Benefits that can be accrued by using modern project
disseminate knowledge equally across the country and project in the state. Tata Consultancy Services (TCS), the management practices in e-District
develop India as a knowledge economy, Information and The Government of India has been taking major System Integrator, has designed and developed the
Communication Technology (ICT) plays a major role. ICT initiatives for ushering in ICT to significantly re-engineer application software. West Bengal Electronic Industry = Issues and challenges faced while implementing the
sector is one of the fastest growing sectors in India. the work system for achieving good governance goals. Development Corporation Limited (WBEIDC) or Webel is project at every stage of the project life cycle –
However, there is a need to spread the benefits of the ICT Department of IT, Government of India has introduced the State Designated Agency (SDA) for the i n c e p t i o n , d eve l o p m e n t , i m p l e m e n t a t i o n ,
revolution to touch the everyday life of the common man the National e-Governance Plan (NeGP) in 2006 for implementation of the application software. District e- monitoring- evaluation and close out phases
in urban and rural areas and build a dynamic information improving the quality of basic governance. The ultimate Governance Society (DeGS) has been responsible for = Actions taken to mitigate these challenges during
infrastructure. Leveraging ICT, there are huge potentials objective of NeGP is to bring public services available at successful implementation of the project at the district the project life cycle focusing on various project
for improvement of the internal efficiency of the public the doorstep of the citizens. ensuring close linkages and coordination among the management knowledge areas such as scope, time,
various stakeholders at field level. cost, quality, human resources, communication,
risk, etc
To develop the study comprehensive questionnaires for all
The e-District project is a part of the 27 Mission Mode Projects under National e-Governance Plan (NeGP) of stakeholders and citizens have been designed by the FICCI An overall assessment of the e-District project from the
the Department of IT, Government of India. It was planned to be implemented in two phases; in Phase I Pilots team. An extensive data collection from the IT Department project management perspective has been included in
covering 1-2 districts of a state and in Phase II the project would be rolled out across the state subsequent to and all stakeholders has been done through consultative the study based on the feedback collated during
successful implementation of the pilot. Uttar Pradesh, Assam, Tamil Nadu, Kerala, Madhya Pradesh, West meetings and field visits to Bankura district. interactions with the stakeholders.
Bengal, Mizoram, Maharashtra, Jharkhand, Bihar, Orissa, Punjab, Rajasthan, Uttarakhand, Haryana and
Puducherry have introduced the e-District pilot project. The e-District MMP has been implemented in 41
districts in India under pilot implementation of the project. The nationwide rollout would incorporate 640
more districts in the project in the next phase.
The Government of West Bengal has initiated the e-District pilot project in two districts– Bankura and
Jalpaiguri in the state. The primary objective of the e-District project is to provide support to the basic
administrative unit i.e., “District Administration” and improve the G2C experience. This would optimally
leverage and utilize the three infrastructure pillars, the State Wide Area Network (SWAN) for connectivity,
State Data Centre (SDC) for secure and fail safe data storage and Common Service Centers (CSCs) as the
primary front-ends for service delivery.
This pilot project has gone live on 27th September, 2010. The citizens now can avail G2C services like issuance
of Certificates (Domicile, Income & Caste), RTI services & Grievance Redressal, Licenses (Arms and
Explosives), Industry Service, Pension and Social Welfare (ICDS) under the e-District project.
Since projects like e-District involve huge cost for the Against this backdrop, the FICCI-PMI study describes
gove r n m e n t , t h e c o n t e m p o ra r y a n d mu l t i - how adoption of project management techniques has
dimensional use of project management techniques is lead to successful implementation of the pilot e-District
project in Bankura. Bankura is the fourth largest district
essential for the successful delivery of goals and
of West Bengal with a total population of over 35 lakhs
objectives. Thus, the pilot e-District project was
and a high percentage of tribal population. The district
launched not just with the aim of ensuring effective, has 3 sub-divisions viz. Bankura, Khatra and Bishnupur.
transparent and accountable G2C services but also to The e-District project is implemented at all the 22 block
acquire project management experience. offices of the district besides the 3 sub-divisional offices.
5. 4 5
EXECUTIVE SUMMARY
Knowledge is considered as the engine of social and sector and the delivery of public services to citizens in a PricewaterhouseCoopers (PwC) has been selected as the The study has tried to identify
economic development in today's world. In order to sustainable manner. project management consultant for the e-District pilot
= Benefits that can be accrued by using modern project
disseminate knowledge equally across the country and project in the state. Tata Consultancy Services (TCS), the management practices in e-District
develop India as a knowledge economy, Information and The Government of India has been taking major System Integrator, has designed and developed the
Communication Technology (ICT) plays a major role. ICT initiatives for ushering in ICT to significantly re-engineer application software. West Bengal Electronic Industry = Issues and challenges faced while implementing the
sector is one of the fastest growing sectors in India. the work system for achieving good governance goals. Development Corporation Limited (WBEIDC) or Webel is project at every stage of the project life cycle –
However, there is a need to spread the benefits of the ICT Department of IT, Government of India has introduced the State Designated Agency (SDA) for the i n c e p t i o n , d eve l o p m e n t , i m p l e m e n t a t i o n ,
revolution to touch the everyday life of the common man the National e-Governance Plan (NeGP) in 2006 for implementation of the application software. District e- monitoring- evaluation and close out phases
in urban and rural areas and build a dynamic information improving the quality of basic governance. The ultimate Governance Society (DeGS) has been responsible for = Actions taken to mitigate these challenges during
infrastructure. Leveraging ICT, there are huge potentials objective of NeGP is to bring public services available at successful implementation of the project at the district the project life cycle focusing on various project
for improvement of the internal efficiency of the public the doorstep of the citizens. ensuring close linkages and coordination among the management knowledge areas such as scope, time,
various stakeholders at field level. cost, quality, human resources, communication,
risk, etc
To develop the study comprehensive questionnaires for all
The e-District project is a part of the 27 Mission Mode Projects under National e-Governance Plan (NeGP) of stakeholders and citizens have been designed by the FICCI An overall assessment of the e-District project from the
the Department of IT, Government of India. It was planned to be implemented in two phases; in Phase I Pilots team. An extensive data collection from the IT Department project management perspective has been included in
covering 1-2 districts of a state and in Phase II the project would be rolled out across the state subsequent to and all stakeholders has been done through consultative the study based on the feedback collated during
successful implementation of the pilot. Uttar Pradesh, Assam, Tamil Nadu, Kerala, Madhya Pradesh, West meetings and field visits to Bankura district. interactions with the stakeholders.
Bengal, Mizoram, Maharashtra, Jharkhand, Bihar, Orissa, Punjab, Rajasthan, Uttarakhand, Haryana and
Puducherry have introduced the e-District pilot project. The e-District MMP has been implemented in 41
districts in India under pilot implementation of the project. The nationwide rollout would incorporate 640
more districts in the project in the next phase.
The Government of West Bengal has initiated the e-District pilot project in two districts– Bankura and
Jalpaiguri in the state. The primary objective of the e-District project is to provide support to the basic
administrative unit i.e., “District Administration” and improve the G2C experience. This would optimally
leverage and utilize the three infrastructure pillars, the State Wide Area Network (SWAN) for connectivity,
State Data Centre (SDC) for secure and fail safe data storage and Common Service Centers (CSCs) as the
primary front-ends for service delivery.
This pilot project has gone live on 27th September, 2010. The citizens now can avail G2C services like issuance
of Certificates (Domicile, Income & Caste), RTI services & Grievance Redressal, Licenses (Arms and
Explosives), Industry Service, Pension and Social Welfare (ICDS) under the e-District project.
Since projects like e-District involve huge cost for the Against this backdrop, the FICCI-PMI study describes
gove r n m e n t , t h e c o n t e m p o ra r y a n d mu l t i - how adoption of project management techniques has
dimensional use of project management techniques is lead to successful implementation of the pilot e-District
project in Bankura. Bankura is the fourth largest district
essential for the successful delivery of goals and
of West Bengal with a total population of over 35 lakhs
objectives. Thus, the pilot e-District project was
and a high percentage of tribal population. The district
launched not just with the aim of ensuring effective, has 3 sub-divisions viz. Bankura, Khatra and Bishnupur.
transparent and accountable G2C services but also to The e-District project is implemented at all the 22 block
acquire project management experience. offices of the district besides the 3 sub-divisional offices.
6. 6 7
The citizens are the ultimate beneficiaries of the
e-District project and their feedback form the basis of
a perceptible reduction in the time taken to issue a
certificate from around 2-3 weeks to around 2-5 days on
CHAPTER 1
evaluation of the project. Based on the citizens' an average. The new system has raised the level of
interviews conducted at the sub-divisional offices, the transparency and quality of governance. Service delivery OVERVIEW OF e-DISTRICT PROJECT
block offices and the Common Service Centres (CSC) a has improved with almost 40% increase in the daily
snapshot of the experience of the citizens who have issuance of certificates. Also citizens now can track on
availed the new e-enabled services has been included in line the progress of their applications. Introduction at the State level. It is a centrally sponsored project,
the case study. Majority of the citizens agreed that the funded by Government of India.
computerized system under e-District project has been The key findings from the consultative meetings The ICT revolution has transformed the mode of
substantially beneficial as the application process to with stakeholders and field visits to Bankura are interaction between the government and its service Objective of the Project
issue a certificate has become simplified. There has been highlighted below. seekers. Today, ICT is the leading enabler that ensures
huge potentials for improvement of the efficiency of the The primary objective of the e-District project is to
public sector and the delivery of public services to provide support to the basic administrative unit
citizens and other government customers in a sustainable i.e., “District Administration” to enable content
development of government to citizen (G2C) services.
Sensitizing Government Functionaries: To overcome the initial apprehensions of the district administration and manner. ICT is one of the fastest growing sectors in India.
line departments in accepting the re-engineered processes there is a need to organize extensive awareness However, the benefits of the ICT revolution have not been It aims to improve the G2C experience and enhance the
programmes with focus on the benefits of the new e-enabled system evenly distributed, particularly to those in rural areas. efficiencies of the various departments at the district-
Thus, in order to provide efficient governance to all the level to enable seamless service delivery to the citizens in
citizens, the Government of India has been taking major a sustainable manner, within a specific time frame
Human Resource Management: More emphasis on rigorous training, including dedicated basic computer electronically through automation of workflow, back end
initiatives for introducing ICT into its works by
training to stakeholders with no prior computer knowledge and monitoring the project from the district end digitization, integration and process redesigning across
significantly re-engineering the earlier processes
leveraging the power of modern technology. participating sections/departments.
Infrastructure and Connectivity: Connectivity issues including electricity, BSNL connection and SWAN needs to Before the web-enabled system was introduced, the
be better handled National e-Governance Plan citizens had to approach the different line departments
to avail the various services. This was a time-consuming
(NeGP)
process. Thus, there was a need to change the way the
Communication Plan with Line Departments: A structured communication plan to ensure all the line The National e-Governance Plan (NeGP), the flagship whole system would act in order to deliver the services in
departments are on the same page and support the project whole-heartedly is needed
e-governance programme of the Central Government for a timely and efficient manner.
improving the quality of basic governance, was approved
In the first stage, DIT, Government of India proposed to
Citizens’ Awareness: Focus on information dissemination at the grass root civic society organizations to ensure by the Government of India in May 2006. NeGP was
undertake pilot projects in one or two districts in
greater acceptability of the digitally signed documents formulated with the view of integrating e-Governance
fourteen states across the nation. The objective was to
initiatives across the country into a shared vision, a
form the guidelines and roadmap for the complete State-
common cause of improving public service delivery,
wide rollout which would follow in the next phase after
Integrated Framework: For complete end-to-end solution, seamless inter-operability and exchange of existing bringing greater transparency in government processes,
the successful implementation of the pilot project.
databases across the departments, an integrated framework is required ensuring more effective accountability and bringing the
Government closer to citizens by making the services The project aims for the service delivery of certain high
accessible to the common man at an affordable cost. volume services which are not currently covered by any
Authenticity of the Digitally Signed Documents: Need to generate more awareness on legal acceptability of MMP under the National e-Governance Program (NeGP).
digitally signed documents To realize the vision of the NeGP, 27 Mission Mode
The indicative services planned to be delivered through
Projects (MMPs) at the Central, State and Local
the e-District project include back end computerization
Government level, along with 8 support components
Common Service Centre (CSC): Expertise of CSC owners to be improved to help the CSCs run profitably. of 10 key services provided to the citizens by the district
were identified and approved.
A structured framework and risk mitigation measures for the better front-end service delivery from the CSCs need administration namely Certificates, Pensions, Ration
to be planned card, Social Welfare (NSSS), Social Welfare (ICDS),
e-District Project Industry Services, RTI Services, Police (FIR), Revenue
The e-District initiative of the Department of courts and Licenses. This would optimally leverage and
Digital Signature and Crypto-tokens: Adequate supply of digital signature and crypto-tokens to ensure a smooth
I n fo r m a t i o n Te c h n o l og y ( D I T ) , M i n i s t r y o f utilize the three infrastructure pillars, the State Wide Area
and timely execution of the project
Communication & Information Technology (MCIT), Network (SWAN) for connectivity, State Data Centre
Government of India is one of the Mission Mode Projects (SDC) for secure and fail safe data storage and Common
The key findings may serve as a useful tool for the state-wide roll-out of the project which is planned in March, 2013.
7. 6 7
The citizens are the ultimate beneficiaries of the
e-District project and their feedback form the basis of
a perceptible reduction in the time taken to issue a
certificate from around 2-3 weeks to around 2-5 days on
CHAPTER 1
evaluation of the project. Based on the citizens' an average. The new system has raised the level of
interviews conducted at the sub-divisional offices, the transparency and quality of governance. Service delivery OVERVIEW OF e-DISTRICT PROJECT
block offices and the Common Service Centres (CSC) a has improved with almost 40% increase in the daily
snapshot of the experience of the citizens who have issuance of certificates. Also citizens now can track on
availed the new e-enabled services has been included in line the progress of their applications. Introduction at the State level. It is a centrally sponsored project,
the case study. Majority of the citizens agreed that the funded by Government of India.
computerized system under e-District project has been The key findings from the consultative meetings The ICT revolution has transformed the mode of
substantially beneficial as the application process to with stakeholders and field visits to Bankura are interaction between the government and its service Objective of the Project
issue a certificate has become simplified. There has been highlighted below. seekers. Today, ICT is the leading enabler that ensures
huge potentials for improvement of the efficiency of the The primary objective of the e-District project is to
public sector and the delivery of public services to provide support to the basic administrative unit
citizens and other government customers in a sustainable i.e., “District Administration” to enable content
development of government to citizen (G2C) services.
Sensitizing Government Functionaries: To overcome the initial apprehensions of the district administration and manner. ICT is one of the fastest growing sectors in India.
line departments in accepting the re-engineered processes there is a need to organize extensive awareness However, the benefits of the ICT revolution have not been It aims to improve the G2C experience and enhance the
programmes with focus on the benefits of the new e-enabled system evenly distributed, particularly to those in rural areas. efficiencies of the various departments at the district-
Thus, in order to provide efficient governance to all the level to enable seamless service delivery to the citizens in
citizens, the Government of India has been taking major a sustainable manner, within a specific time frame
Human Resource Management: More emphasis on rigorous training, including dedicated basic computer electronically through automation of workflow, back end
initiatives for introducing ICT into its works by
training to stakeholders with no prior computer knowledge and monitoring the project from the district end digitization, integration and process redesigning across
significantly re-engineering the earlier processes
leveraging the power of modern technology. participating sections/departments.
Infrastructure and Connectivity: Connectivity issues including electricity, BSNL connection and SWAN needs to Before the web-enabled system was introduced, the
be better handled National e-Governance Plan citizens had to approach the different line departments
to avail the various services. This was a time-consuming
(NeGP)
process. Thus, there was a need to change the way the
Communication Plan with Line Departments: A structured communication plan to ensure all the line The National e-Governance Plan (NeGP), the flagship whole system would act in order to deliver the services in
departments are on the same page and support the project whole-heartedly is needed
e-governance programme of the Central Government for a timely and efficient manner.
improving the quality of basic governance, was approved
In the first stage, DIT, Government of India proposed to
Citizens’ Awareness: Focus on information dissemination at the grass root civic society organizations to ensure by the Government of India in May 2006. NeGP was
undertake pilot projects in one or two districts in
greater acceptability of the digitally signed documents formulated with the view of integrating e-Governance
fourteen states across the nation. The objective was to
initiatives across the country into a shared vision, a
form the guidelines and roadmap for the complete State-
common cause of improving public service delivery,
wide rollout which would follow in the next phase after
Integrated Framework: For complete end-to-end solution, seamless inter-operability and exchange of existing bringing greater transparency in government processes,
the successful implementation of the pilot project.
databases across the departments, an integrated framework is required ensuring more effective accountability and bringing the
Government closer to citizens by making the services The project aims for the service delivery of certain high
accessible to the common man at an affordable cost. volume services which are not currently covered by any
Authenticity of the Digitally Signed Documents: Need to generate more awareness on legal acceptability of MMP under the National e-Governance Program (NeGP).
digitally signed documents To realize the vision of the NeGP, 27 Mission Mode
The indicative services planned to be delivered through
Projects (MMPs) at the Central, State and Local
the e-District project include back end computerization
Government level, along with 8 support components
Common Service Centre (CSC): Expertise of CSC owners to be improved to help the CSCs run profitably. of 10 key services provided to the citizens by the district
were identified and approved.
A structured framework and risk mitigation measures for the better front-end service delivery from the CSCs need administration namely Certificates, Pensions, Ration
to be planned card, Social Welfare (NSSS), Social Welfare (ICDS),
e-District Project Industry Services, RTI Services, Police (FIR), Revenue
The e-District initiative of the Department of courts and Licenses. This would optimally leverage and
Digital Signature and Crypto-tokens: Adequate supply of digital signature and crypto-tokens to ensure a smooth
I n fo r m a t i o n Te c h n o l og y ( D I T ) , M i n i s t r y o f utilize the three infrastructure pillars, the State Wide Area
and timely execution of the project
Communication & Information Technology (MCIT), Network (SWAN) for connectivity, State Data Centre
Government of India is one of the Mission Mode Projects (SDC) for secure and fail safe data storage and Common
The key findings may serve as a useful tool for the state-wide roll-out of the project which is planned in March, 2013.
8. 8 9
Service Centers (CSCs) as the primary front-ends for geographical representations and socio-economic Bankura – District Profile
service delivery to the citizens at their doorstep. profile. The pilot project got approval in June 2008 with a e-District Project Stakeholders
total funding of Rs. 579.44 lakhs. According to the Bankura, the fourth largest district of West Bengal, is
The pilot e-District MMP has been implemented in 41
Quarterly Progress Report for e-Governance Projects located in the western part of the state. With a total
districts in India. The nationwide rollout would
(July, 2012), funds received from the Government of India population of over 35 lakhs and a high percentage of tribal
incorporate 640 more districts in the next phase.
till July 2012 for the pilot project is Rs. 353.37 lakhs with
population, Bankura is one of the backward districts in the
e-District Project in West Bengal an interest of Rs. 23.56 lakhs. For the State wide roll-out, state. The economy of Bankura is mainly agrarian. The Dept of IT, Govt.
the cost of the project at the time of approval has been literacy rate is recorded at 70.95%. The district has 3 sub- of India
- Apex Committee
The Department of Information Technology, Government estimated at Rs. 180 lakhs. Since the software application divisions viz. Bankura, Khatra and Bishnupur. The
of West Bengal has initiated the pilot e-District project for the e-District project has been developed by the e-District project is implemented at all the 22 block offices
under National e-Governance Plan (NeGP) of the System Integrator in the pilot phase, the projected cost of the district besides the three sub-divisional offices.
Department of Information Technology (DIT), Ministry of for the State-wide roll-out is much lower.
Communication & Information Technology (MCIT), This case study would focus on the successful project
Government of India to create a citizen-centric The major service categories identified and proposed in
management of the e-District pilot project in the
environment for governance. The primary aim of the the e-District pilot project in West Bengal include G2C Dept of IT, Govt.
Bankura district.
project is to provide improved services to the citizens as services like issue of Certificates, Pensions, Social Welfare of West
(ICDS), Industry services, RTI services, Licenses (Arms and -Bengal
well as introduce and strengthen new and existing delivery
channels for the District Administration at the District, Sub Explosives), Ration Card and Revenue Court. The table Stakeholders of the Pilot Project
Divisions, Block levels and provide better back-end support. below provides the details of the services currently Department of Electronics and Information Technology
offered in the state. (DeitY), Government of India is the major stakeholder of
In the first phase of the project, the Government of West
Bengal has chosen the two districts namely Bankura and This case study would focus on the successful project the project. The West Bengal Government set up a State
Jalpaiguri for the pilot implementation of the e-District management of the e-District pilot project in the Project Steering Committee headed by the Chief
project. These districts have been chosen on the basis of Bankura district. Secretary comprising of Secretaries of various WEBEL
departments and a representative of the Government of State Designated
Agency
The Total List of Services Delivered under e-District is as follows: India. For the smooth and speedy implementation of the
'e-District' Project, a State e District Mission Leader was
SI.No. Service Categories Services appointed to coordinate with all concerned departments,
Income identify the services and service levels and get approval of
the State Project Steering Committee. The District DeGS and District
1 Certificates Caste
e-Governance Societies (DeGS) under the Chairmanship Implementation Committee
Domicile in Bankura
of District Magistrate is the other major stakeholder of
Headed by: District
RTI services & Grievance RTI the project. DeGS is responsible for successful Magistrate
2 implementation of the project at the district level
Redressal Grievance Redressal
ensuring close linkages and coordination among the
Blasting License
various stakeholders at field level. The concerned
3 Licenses Fatka / Fire Cracker License departments/ organizations are the ultimate owners of
Fire Arm License the project which help in identifying the services and
Issuance of EM-1 service levels to be automated. PricewaterhouseCoopers,
the Project management consultant for the e-District pilot
Issuance of EM-2
project in the state, prepared the Functional Requirement
4 Industry Service Credit Assistance under PMEGP Specifications for the project. Tata Consultancy Services, Project System Integrator
Consultant Tata Consultancy
EC Cum RC the System Integrator, designed and developed the PricewaterhouseCoopers Services
Subsidy application software. The State Designated Agency (SDA),
West Bengal Electronic Industry Development Corporation
5 Pension Old Age
Limited (WBEIDC) or Webel is the implementing agency of
6 Social Welfare Integrated Child Development Scheme (ICDS) the application software.
9. 8 9
Service Centers (CSCs) as the primary front-ends for geographical representations and socio-economic Bankura – District Profile
service delivery to the citizens at their doorstep. profile. The pilot project got approval in June 2008 with a e-District Project Stakeholders
total funding of Rs. 579.44 lakhs. According to the Bankura, the fourth largest district of West Bengal, is
The pilot e-District MMP has been implemented in 41
Quarterly Progress Report for e-Governance Projects located in the western part of the state. With a total
districts in India. The nationwide rollout would
(July, 2012), funds received from the Government of India population of over 35 lakhs and a high percentage of tribal
incorporate 640 more districts in the next phase.
till July 2012 for the pilot project is Rs. 353.37 lakhs with
population, Bankura is one of the backward districts in the
e-District Project in West Bengal an interest of Rs. 23.56 lakhs. For the State wide roll-out, state. The economy of Bankura is mainly agrarian. The Dept of IT, Govt.
the cost of the project at the time of approval has been literacy rate is recorded at 70.95%. The district has 3 sub- of India
- Apex Committee
The Department of Information Technology, Government estimated at Rs. 180 lakhs. Since the software application divisions viz. Bankura, Khatra and Bishnupur. The
of West Bengal has initiated the pilot e-District project for the e-District project has been developed by the e-District project is implemented at all the 22 block offices
under National e-Governance Plan (NeGP) of the System Integrator in the pilot phase, the projected cost of the district besides the three sub-divisional offices.
Department of Information Technology (DIT), Ministry of for the State-wide roll-out is much lower.
Communication & Information Technology (MCIT), This case study would focus on the successful project
Government of India to create a citizen-centric The major service categories identified and proposed in
management of the e-District pilot project in the
environment for governance. The primary aim of the the e-District pilot project in West Bengal include G2C Dept of IT, Govt.
Bankura district.
project is to provide improved services to the citizens as services like issue of Certificates, Pensions, Social Welfare of West
(ICDS), Industry services, RTI services, Licenses (Arms and -Bengal
well as introduce and strengthen new and existing delivery
channels for the District Administration at the District, Sub Explosives), Ration Card and Revenue Court. The table Stakeholders of the Pilot Project
Divisions, Block levels and provide better back-end support. below provides the details of the services currently Department of Electronics and Information Technology
offered in the state. (DeitY), Government of India is the major stakeholder of
In the first phase of the project, the Government of West
Bengal has chosen the two districts namely Bankura and This case study would focus on the successful project the project. The West Bengal Government set up a State
Jalpaiguri for the pilot implementation of the e-District management of the e-District pilot project in the Project Steering Committee headed by the Chief
project. These districts have been chosen on the basis of Bankura district. Secretary comprising of Secretaries of various WEBEL
departments and a representative of the Government of State Designated
Agency
The Total List of Services Delivered under e-District is as follows: India. For the smooth and speedy implementation of the
'e-District' Project, a State e District Mission Leader was
SI.No. Service Categories Services appointed to coordinate with all concerned departments,
Income identify the services and service levels and get approval of
the State Project Steering Committee. The District DeGS and District
1 Certificates Caste
e-Governance Societies (DeGS) under the Chairmanship Implementation Committee
Domicile in Bankura
of District Magistrate is the other major stakeholder of
Headed by: District
RTI services & Grievance RTI the project. DeGS is responsible for successful Magistrate
2 implementation of the project at the district level
Redressal Grievance Redressal
ensuring close linkages and coordination among the
Blasting License
various stakeholders at field level. The concerned
3 Licenses Fatka / Fire Cracker License departments/ organizations are the ultimate owners of
Fire Arm License the project which help in identifying the services and
Issuance of EM-1 service levels to be automated. PricewaterhouseCoopers,
the Project management consultant for the e-District pilot
Issuance of EM-2
project in the state, prepared the Functional Requirement
4 Industry Service Credit Assistance under PMEGP Specifications for the project. Tata Consultancy Services, Project System Integrator
Consultant Tata Consultancy
EC Cum RC the System Integrator, designed and developed the PricewaterhouseCoopers Services
Subsidy application software. The State Designated Agency (SDA),
West Bengal Electronic Industry Development Corporation
5 Pension Old Age
Limited (WBEIDC) or Webel is the implementing agency of
6 Social Welfare Integrated Child Development Scheme (ICDS) the application software.
10. 10 11
CHAPTER 2 CHAPTER 3
METHODOLOGY ADOPTED FOR CASE WRITING PROJECT CYCLE
evaluation and close out) have been discussed The adoption of project management tools to support development, implementation, monitoring and
The case study aims to outline the project focusing on various project management knowledge and manage any project efficiently with optimal evaluation and closeout phases. The chapter will discuss
management which has led to successful areas including project scope, time, cost and quality utilization of resources is of significant magnitude. The various project management knowledge areas such as
implementation of pilot e-District project in management, etc. major areas of work done during the project could well be scope, time, cost, quality, human resources,
Bankura and the impact of the e-District project treated as projects in itself. This case study will take into communication, risk, etc. It will focus on the major issues
on the citizens. = The challenges and the actions taken to address these account the various factors that came into play during and challenges faced as well actions taken for better
issues in the different project phases have been the course of the project life-cycle - inception, management of the project.
identified and analyzed.
The study has been developed by
= Based on the information collected from all the Key Knowledge Areas
the following approach Phase
stakeholders, an overall assessment of the e-District
= The background and the primary objective of the project from the project management perspective has Inception Phase
Monitoring & Evaluation
Quality Management
been prepared.
Scope Management
e-District project have been presented with a brief
Time Management
Cost Management
Risk Management
Human Resource
Communication
Management
Management
overview on pre and post implementation scenario. Development Phase
= Clients (citizens) who have used the services have been
= Comprehensive questionnaire for all stakeholders and interviewed through field visits and consultative
citizens have been designed. meetings and their feedback on the automated system Implementation Phase
= An extensive data collection from the IT Department have been collated.
and all stakeholders (DeGS, district administration, Closeout Phase
= Status of applications of the e-District services has
state designated authority, consultant, system
been computed.
integrator, etc) has been done through consultative
meetings and field visits to Bankura district. = A summary report of the key findings of the pilot INCEPTION
= Different phases of the project cycle (inception, project has been prepared which could be used for the
development, implementation, monitoring and State-wide roll-out of the project.
Highlights
Scope of work formulated by DeitY
Webel identified as State Designated Authority on the recommendation of State Government
Formation of DeGS
As-Is Assessment, Gap Analysis, To-Be Services envisioned, Business Process Re-engineering areas identified by PwC
Workshops & Trainings for the State and District level officials to generate awareness about the e-District project
Scope of work is the first and foremost dimension that is Department of Electronics and Information Technology
considered at the beginning of any project. Defining the (DeitY), Government of India, formulated the scope of the
scope - the project deliverables, the limitations and the e-District project.
boundaries of the project, is important as it is directly linked Webel was identified as State Designated Authority on
to the three other major dimensions of time, quality and the recommendation of State Government and District
cost of the project. During the inception phase, the e-Governance Society (DeGS) was formed for Bankura
11. 10 11
CHAPTER 2 CHAPTER 3
METHODOLOGY ADOPTED FOR CASE WRITING PROJECT CYCLE
evaluation and close out) have been discussed The adoption of project management tools to support development, implementation, monitoring and
The case study aims to outline the project focusing on various project management knowledge and manage any project efficiently with optimal evaluation and closeout phases. The chapter will discuss
management which has led to successful areas including project scope, time, cost and quality utilization of resources is of significant magnitude. The various project management knowledge areas such as
implementation of pilot e-District project in management, etc. major areas of work done during the project could well be scope, time, cost, quality, human resources,
Bankura and the impact of the e-District project treated as projects in itself. This case study will take into communication, risk, etc. It will focus on the major issues
on the citizens. = The challenges and the actions taken to address these account the various factors that came into play during and challenges faced as well actions taken for better
issues in the different project phases have been the course of the project life-cycle - inception, management of the project.
identified and analyzed.
The study has been developed by
= Based on the information collected from all the Key Knowledge Areas
the following approach Phase
stakeholders, an overall assessment of the e-District
= The background and the primary objective of the project from the project management perspective has Inception Phase
Monitoring & Evaluation
Quality Management
been prepared.
Scope Management
e-District project have been presented with a brief
Time Management
Cost Management
Risk Management
Human Resource
Communication
Management
Management
overview on pre and post implementation scenario. Development Phase
= Clients (citizens) who have used the services have been
= Comprehensive questionnaire for all stakeholders and interviewed through field visits and consultative
citizens have been designed. meetings and their feedback on the automated system Implementation Phase
= An extensive data collection from the IT Department have been collated.
and all stakeholders (DeGS, district administration, Closeout Phase
= Status of applications of the e-District services has
state designated authority, consultant, system
been computed.
integrator, etc) has been done through consultative
meetings and field visits to Bankura district. = A summary report of the key findings of the pilot INCEPTION
= Different phases of the project cycle (inception, project has been prepared which could be used for the
development, implementation, monitoring and State-wide roll-out of the project.
Highlights
Scope of work formulated by DeitY
Webel identified as State Designated Authority on the recommendation of State Government
Formation of DeGS
As-Is Assessment, Gap Analysis, To-Be Services envisioned, Business Process Re-engineering areas identified by PwC
Workshops & Trainings for the State and District level officials to generate awareness about the e-District project
Scope of work is the first and foremost dimension that is Department of Electronics and Information Technology
considered at the beginning of any project. Defining the (DeitY), Government of India, formulated the scope of the
scope - the project deliverables, the limitations and the e-District project.
boundaries of the project, is important as it is directly linked Webel was identified as State Designated Authority on
to the three other major dimensions of time, quality and the recommendation of State Government and District
cost of the project. During the inception phase, the e-Governance Society (DeGS) was formed for Bankura