please help me with the case study Read the case study below and answer the questions that follow: What Will Restaurants Look Like After Covid? You don't know what you've got 'til it's gone. Covid-19 revealed the everyday activities many people take for granted until they're no longer for an option-like eating out in a restaurant. The pandemic has rocked the restaurant industry and showed just how agile it isn't. Faced with challenges, more than 70,000 restaurants across the U.S. have permanently closed. Restaurants had to quickly pivot to curb side pickup and delivery and adjust their menus and staffing in hopes of staying afloat. Now, several months into the pandemic, we can see how the restaurant industry will be permanently changed by Covid-19. In many cases, the pandemic is a chance for restaurants to innovate and find new, creative ways to serve customers. These five main changes show how restaurants must adapt to the Covid-19 era and how they can leverage changes to improve the customer experience. Focus On Health and Safety Restaurants have always had to pass health inspections, but a greater focus on cleanliness and health is forcing restaurants to double-down on their efforts. Zagat's Future of Dining Study found that 3 in 4 diners say health and safety concerns are their biggest deterrent to dining out in person. Diners are looking for restaurants to be transparent about their cleanliness procedures, so restaurants must use clear optics of what they are doing to keep diners safe. Customers are looking for things like single-use menus, disposable silverware, signs placed on tables that have been sanitized, hand sanitizing stations and employees wearing masks. How the food is served will also be affected, with diners preferring individual or pre-packaged meals instead of family-style dining. Restaurants will likely need to invest in new cleaning supplies and training to teach employees new procedures, as well as marketing and signage to inform diners of the new procedures. Increased Digital Offerings Like most other industries, restaurants have experienced rapid digital acceleration. Throughout the pandemic, restaurants with a strong digital presence, such as easy online or mobile ordering or a robust digital loyalty program, have seen increased engagement with customers. Most signs point to customers staying digitally engaged after the pandemic. Restaurants will continue to move to frictionless ordering and payment with an increase in online and mobile orders for pickup and delivery. Even inside restaurants, diners will order their own food on tablets or kiosks to limit their exposure to employees and payment devices. The restaurant industry is ripe for technological innovation- anything from digital menus to tableside ordering and guest engagement apps can transform the dining experience to match new customer trends. But in order to accommodate these trends, restaurants must invest in new technology, which can be costly. To preserv.