SlideShare a Scribd company logo
1 of 56
Download to read offline
Three interlocking approaches to creating a
           digital content strategy




Justin Spooner
Matthew Shorter	
          Unthinkable Consulting!
plan!
adapt!
emerge!
some assumptions
some assumptions we are making
about arts marketing


marketing contributes to an overall
content system

there is no hard line between the
promotion and the experience itself
some assumptions we are making
about arts marketing

arts marketing creates experiences that
complement, extend and even create
art

arts marketing is often done by the
audience
some assumptions we are making
about arts marketing

the art is not sacred
some assumptions we are making
about arts marketing
some assumptions we are making
about arts marketing
some assumptions we are making
about digital strategy

it should describe the whole experience

it should be practical

content is only one piece of the puzzle

the fuller picture includes staff, skills, users, tools,
process, data, design and brand
some assumptions we are making
about digital strategy

strategy should make clear a bias for investment

set open permissions to enable delivery, experiment
and learning
some assumptions we are making
about digital content

content is one component of the experience
formula

if we combine our understanding of:
People + Place + Time + Content + Functionality

we get closer to experience
plan!

the combination of knowledge, process
           and guesswork
plan!

   the acceptance of uncertainty
plan!

websites are machines, not documents
plan!

 a good strategy should speed up the
   process of identifying the critical
      components of your plan
plan!
              the components of a good plan
   aims!          beneficiaries!         benefits!            ideas!         delivery!
organisational
   target audiences
   user described
       content
         tasks
                     (personas)
         benefits
   project
                                               functionality
     roles
                    participants
     user motivations
                                                            platform
        skills
                      partners
        non-idealised
                                         journeys
           device
         tools
                    organisation
                                                           situation
plan!

aims   beneficiaries   benefits ideas   delivery!




                                                  experience!
plan Dean Rodney Singers
plan Dean Rodney Singers
DRS: Music Making
                                                   how do we get the singing in?
                                                 highly structured creative process




                                                           AudioTool
                                                           community

            AudioTool
                                                                                          C

                                                           SoundCloud
            iPad Apps

            Tenori-on
 D        recorded into
           mac mini or                                      YouTube
              ipad
          sound devices
           recorded into
             mac mini
                                                            Google+


                                            es
                                 e   renc
                            , ref
                    a   gery
               s, im
          lyric                                             Posterous

                                                                                      C
plan Dean Rodney Singers
                                                                                                                                Combines musical materials into longer more
      Create sounds, beats, loops and lyrics for each         Listens and looks at all the material coming from the
D     of the 25 tracks                                   D    band - starts to make choices about what to use              D    layered phrases and loops - these are made available
                                                                                                                                on a range of platforms

                                                              Inspired by Dean's materials - Band members can make
B     Setup logins for all web tools                     B    what ever they like for each of their designated tracks      B    Band get to hear what everyone is up to


      Original MI - MI parts are made available               Anyone can take MI - MI parts and start to play                   Wider band start to create new materials for a giant
B+                                                       B+                                                                B+   and embellished version - vocals, beats….
                                                              with them - DRS ask for certain types of material

      Names, Tags & Uploads materials
PM                                                       PM   Names, Tags & Uploads materials and tracks activity          PM   Ensures software and hardware support is in place
      Creates naming and tag convention


      Create Initial Materials                                Creative Free Reign for                                           Create Musical Elements / Phrases
1     to Guide and Inspire                               2    the Whole Band                                               3    Loops by Combining Materials




Dean Rodney Singers
Creative Phases


                                                                                                                                Structure Musical Elements
6
      Stop Song Development
                                                         5    Embellish and Improve Songs                                  4    to Create Songs
      as Each Song is Ready
                                                              Open period to improve each song. Dean calls out for              Lots of communication between countries
D     Dean duplicates each track and calls it FINAL.     D    various new material from the band members.                  D    Dean sets a deadline for 2 min version of each song
                                                              New material is overlaid - older material maybe altered.          to be ready

                                                              Each song has a master version identified. Band develop            Each country starts to arrange the elements
B                                                        B    that song. Lyrics, singing and dancing become major focus.   B    into linear time to create 2 minute songs
                                                                                                                                New materials get created. New lyrics are written.
                                                              Remixes are uploaded by B+. Dean also remixes and
                                                                                                                                Remix task is made clear - B+ have a deadline to
B+   Dean chooses winning entries for MI-MI recreation   B+   creates a huge mega-mix version of MI-MI from materials      B+   create any number of remixes
                                                              uploaded.

PM   Decides best policy on creating final versions       PM                                                                PM   Ensures software and hardware support is in place
plan Smithsonian Institute
1.  (Pre)	
  visitor	
  starts	
  a	
  casual	
  online	
  search	
  for	
  informa6on	
  on	
  the	
  Smithsonian.	
  Types	
  “visit	
  
     Smithsonian”	
  in	
  Google	
  search.	
  
2.  She	
  clicks	
  a	
  Google	
  result	
  that	
  talks	
  about	
  the	
  basics	
  when	
  planning	
  a	
  trip	
  to	
  the	
  Smithsonian	
  –	
  
     hours,	
  events,	
  exhibits,	
  etc.	
  
3.  On	
  the	
  si.edu	
  page,	
  she	
  sees	
  a	
  promo	
  about	
  all	
  the	
  “must-­‐see”	
  ar6facts	
  and	
  clicks	
  to	
  view	
  more.	
  
4.  She’s	
  amazed	
  at	
  all	
  the	
  cool	
  things	
  on	
  exhibit	
  at	
  the	
  Smithsonian	
  and	
  had	
  no	
  idea	
  there	
  were	
  this	
  
     many	
  museums!	
  She	
  gravitates	
  toward	
  those	
  items	
  with	
  high	
  user	
  ra6ngs	
  and	
  reviews.	
  She	
  begins	
  
     adding	
  things	
  to	
  a	
  Trip	
  Planner.	
  
5.  Her	
  Trip	
  Planner	
  tells	
  her	
  where	
  all	
  of	
  the	
  things	
  she’s	
  collected	
  so	
  far	
  are	
  located.	
  She	
  prints	
  out	
  a	
  
     copy	
  and	
  also	
  saves	
  it	
  to	
  her	
  iPhone.	
  
6.  When	
  finished,	
  she’s	
  presented	
  the	
  op6on	
  to	
  download	
  a	
  GPS-­‐enabled	
  phone	
  app	
  that	
  gives	
  extra	
  
     info	
  about	
  the	
  collec6ons	
  on	
  view.	
  
7.  While	
  viewing	
  [x]	
  at	
  [x]	
  museum,	
  she	
  pulls	
  out	
  her	
  phone	
  to	
  learn	
  more.	
  Because	
  it’s	
  GPS	
  enabled,	
  
     the	
  app	
  shows	
  her	
  loca6on	
  and	
  the	
  item	
  she’s	
  currently	
  viewing,	
  and	
  plays	
  a	
  behind-­‐the-­‐scenes	
  
     video	
  tour	
  of	
  [x]	
  that	
  are	
  not	
  yet	
  on	
  exhibit.	
  
8.  She	
  has	
  a	
  ques6on	
  about	
  the	
  ar6fact,	
  and	
  browses	
  FAQs	
  that	
  have	
  been	
  collected	
  from	
  ci6zens	
  and	
  
     answered	
  by	
  Smithsonian	
  experts.	
  
9.  She	
  takes	
  a	
  few	
  pictures	
  with	
  her	
  phone	
  and	
  shares	
  them	
  on	
  Facebook.	
  Smithsonian	
  data	
  is	
  carried	
  
     with	
  it.	
  (reference	
  Brooklyn	
  Museum	
  iPhone	
  app)	
  
10.  When	
  she’s	
  home,	
  she	
  returns	
  to	
  the	
  Commons	
  and	
  no6ces	
  that	
  she’s	
  earned	
  Commons	
  Cash.	
  She	
  
     reads	
  a	
  short	
  explana6on	
  of	
  what	
  Commons	
  Cash	
  is	
  about.	
  She	
  also	
  sees	
  related	
  informa6on	
  on	
  the	
  
     items	
  that	
  she’s	
  favorited	
  while	
  on	
  her	
  trip	
  
plan Smithsonian Institute
plan Mini Operas
plan Chrome Web Lab
plan Chrome Web Lab
plan BBC APS
adapt!

   Learning what to do by doing
adapt!

   Noticing unplanned success
adapt!

  Changing the plan to fit the world
adapt!

aims   beneficiaries   benefits ideas   delivery!




                                                       experience!
                                                  observation
                                                   evaluation
adapt!
   users - stakeholders - technology - markets


aims   beneficiaries   benefits ideas   delivery!




                                                       experience!
                                                  observation
                                                   evaluation

         what’s new in your world?
adapt!
what should you reduce? what should stay the same? 
           what should you do more of?
 aims   beneficiaries   benefits ideas   delivery!




                                                        experience!
                                                   observation
                                                    evaluation

          what’s new in your world?
adapt!
                                the prototype loop

 "   "   "   "   "   "   " benefits ideas   delivery!




                                                            experience!
                                                       observation
                                                        evaluation
adapt evolutionary nozzle design
adapt Dean Rodney Singers
adapt Chrome Web Lab
adapt BBC Question Time
emerge!

    How can I commission
   what I don’t know I want?
emerge!

      How do we invite new ideas?


Who might provide new thinking and doing?
          Are they our friends?
emerge!
                               relationships!     ideas!



aims " beneficiaries " benefits " ideas"
        " " " "        " "        "       delivery!
                                          delivery!




                                                           experience!
                                                      observation
                                                       evaluation
emerge Dean Rodney Singers
emerge Dean Rodney Singers
emerge BBC APS clickable tracklists
emerge BBC APS clickable tracklists
emerge BBC APS clickable tracklists
emerge BBC APS clickable tracklists
emerge Chrome Web Lab
plan!
doing three
              adapt!
 things at    emerge!
   once
plan!
different
            adapt!
projects    emerge!
require
different
 orders
plan!
use different
                adapt!
meetings for    emerge!
  different
  modes
plan!
use different
                adapt!
 people for     emerge!
  different
  modes
plan!
  fold best
                adapt!
thinking from   emerge!
   projects
back into the
   strategy
plan!
 plan for
             adapt!
adaptation   emerge!
   and
emergence
Thank you
Thanks to Tellart for visual material and stories
   & Fitzroy and Finn for design guidance

     justin@unthinkableconsulting.com
    matthew@unthinkableconsulting.com

               @theunthinkables
Plan, Adapt, Emerge: Unthinkable keynote to the Arts Marketing Association

More Related Content

What's hot (15)

Making back cover
Making back coverMaking back cover
Making back cover
 
Media Evaluation G324
Media Evaluation G324Media Evaluation G324
Media Evaluation G324
 
Evaluation q1
Evaluation q1Evaluation q1
Evaluation q1
 
Evaluation media
Evaluation mediaEvaluation media
Evaluation media
 
Evaluation media
Evaluation mediaEvaluation media
Evaluation media
 
Evaluation 1
Evaluation 1 Evaluation 1
Evaluation 1
 
Question 2
Question 2Question 2
Question 2
 
Evaluation media
Evaluation mediaEvaluation media
Evaluation media
 
Evaluation media
Evaluation mediaEvaluation media
Evaluation media
 
Evaluation question 4
Evaluation question 4Evaluation question 4
Evaluation question 4
 
Evaluation2
Evaluation2Evaluation2
Evaluation2
 
Worksheet 2.2.2
Worksheet 2.2.2 Worksheet 2.2.2
Worksheet 2.2.2
 
Evaluation
EvaluationEvaluation
Evaluation
 
Neal Schmitt Curriculum Vitae for the Web
Neal Schmitt   Curriculum Vitae for the WebNeal Schmitt   Curriculum Vitae for the Web
Neal Schmitt Curriculum Vitae for the Web
 
Task 1
Task 1Task 1
Task 1
 

Similar to Plan, Adapt, Emerge: Unthinkable keynote to the Arts Marketing Association

Beyond the city of ember final version
Beyond the city of ember final versionBeyond the city of ember final version
Beyond the city of ember final versiondhdavidson
 
Jeremy Barton's resume
Jeremy Barton's resumeJeremy Barton's resume
Jeremy Barton's resumeJeremy Barton
 
Cd back cover ideas
Cd back cover ideasCd back cover ideas
Cd back cover ideastrupti_123
 
Cd back cover ideas
Cd back cover ideasCd back cover ideas
Cd back cover ideastrupti_123
 
A2 music video evaluation.
A2 music video evaluation.A2 music video evaluation.
A2 music video evaluation.Kez Raleigh
 
A2 music video evaluation.
A2 music video evaluation.A2 music video evaluation.
A2 music video evaluation.Kez Raleigh
 
Evaluation studded roses
Evaluation  studded rosesEvaluation  studded roses
Evaluation studded rosesMeganvellis
 
Evaluation studded roses
Evaluation  studded rosesEvaluation  studded roses
Evaluation studded rosesMeganvellis
 
Evaluation studded roses
Evaluation  studded rosesEvaluation  studded roses
Evaluation studded rosesMeganvellis
 
Composition in Music At KS1&2 - A Lees
Composition in Music At KS1&2 - A LeesComposition in Music At KS1&2 - A Lees
Composition in Music At KS1&2 - A LeesAnthony Lees
 
JH Media Studies Evalutation
JH Media Studies EvalutationJH Media Studies Evalutation
JH Media Studies EvalutationJoe Holden
 
Just Add Beats: STEAM Learning Through Audio Recording presented at Texas STE...
Just Add Beats: STEAM Learning Through Audio Recording presented at Texas STE...Just Add Beats: STEAM Learning Through Audio Recording presented at Texas STE...
Just Add Beats: STEAM Learning Through Audio Recording presented at Texas STE...Andrew Karnavas
 
A2 Media Evaluation
A2  Media  EvaluationA2  Media  Evaluation
A2 Media EvaluationMarcus
 
Evaluation question 2
Evaluation question 2 Evaluation question 2
Evaluation question 2 Maria_6681
 
Evaluation task 1
Evaluation task 1Evaluation task 1
Evaluation task 1dunkleyella
 

Similar to Plan, Adapt, Emerge: Unthinkable keynote to the Arts Marketing Association (20)

Beyond the city of ember final version
Beyond the city of ember final versionBeyond the city of ember final version
Beyond the city of ember final version
 
Evaluation
EvaluationEvaluation
Evaluation
 
Evualtion
EvualtionEvualtion
Evualtion
 
Jeremy Barton's resume
Jeremy Barton's resumeJeremy Barton's resume
Jeremy Barton's resume
 
Cd back cover ideas
Cd back cover ideasCd back cover ideas
Cd back cover ideas
 
Cd back cover ideas
Cd back cover ideasCd back cover ideas
Cd back cover ideas
 
A2 music video evaluation.
A2 music video evaluation.A2 music video evaluation.
A2 music video evaluation.
 
A2 music video evaluation.
A2 music video evaluation.A2 music video evaluation.
A2 music video evaluation.
 
Websites Used
Websites UsedWebsites Used
Websites Used
 
Evaluation studded roses
Evaluation  studded rosesEvaluation  studded roses
Evaluation studded roses
 
Evaluation studded roses
Evaluation  studded rosesEvaluation  studded roses
Evaluation studded roses
 
Evaluation studded roses
Evaluation  studded rosesEvaluation  studded roses
Evaluation studded roses
 
Composition in Music At KS1&2 - A Lees
Composition in Music At KS1&2 - A LeesComposition in Music At KS1&2 - A Lees
Composition in Music At KS1&2 - A Lees
 
JH Media Studies Evalutation
JH Media Studies EvalutationJH Media Studies Evalutation
JH Media Studies Evalutation
 
Just Add Beats: STEAM Learning Through Audio Recording presented at Texas STE...
Just Add Beats: STEAM Learning Through Audio Recording presented at Texas STE...Just Add Beats: STEAM Learning Through Audio Recording presented at Texas STE...
Just Add Beats: STEAM Learning Through Audio Recording presented at Texas STE...
 
Final a2 evaluation
Final a2 evaluation Final a2 evaluation
Final a2 evaluation
 
A2 Media Evaluation
A2  Media  EvaluationA2  Media  Evaluation
A2 Media Evaluation
 
Evaluation Q2
Evaluation Q2Evaluation Q2
Evaluation Q2
 
Evaluation question 2
Evaluation question 2 Evaluation question 2
Evaluation question 2
 
Evaluation task 1
Evaluation task 1Evaluation task 1
Evaluation task 1
 

Plan, Adapt, Emerge: Unthinkable keynote to the Arts Marketing Association

  • 1.
  • 2. Three interlocking approaches to creating a digital content strategy Justin Spooner Matthew Shorter   Unthinkable Consulting!
  • 5. some assumptions we are making about arts marketing marketing contributes to an overall content system there is no hard line between the promotion and the experience itself
  • 6. some assumptions we are making about arts marketing arts marketing creates experiences that complement, extend and even create art arts marketing is often done by the audience
  • 7. some assumptions we are making about arts marketing the art is not sacred
  • 8. some assumptions we are making about arts marketing
  • 9. some assumptions we are making about arts marketing
  • 10. some assumptions we are making about digital strategy it should describe the whole experience it should be practical content is only one piece of the puzzle the fuller picture includes staff, skills, users, tools, process, data, design and brand
  • 11. some assumptions we are making about digital strategy strategy should make clear a bias for investment set open permissions to enable delivery, experiment and learning
  • 12. some assumptions we are making about digital content content is one component of the experience formula if we combine our understanding of: People + Place + Time + Content + Functionality we get closer to experience
  • 13. plan! the combination of knowledge, process and guesswork
  • 14. plan! the acceptance of uncertainty
  • 16. plan! a good strategy should speed up the process of identifying the critical components of your plan
  • 17. plan! the components of a good plan aims! beneficiaries! benefits! ideas! delivery! organisational target audiences user described content tasks (personas) benefits project functionality roles participants user motivations platform skills partners non-idealised journeys device tools organisation situation
  • 18. plan! aims beneficiaries benefits ideas delivery! experience!
  • 19. plan Dean Rodney Singers
  • 20. plan Dean Rodney Singers DRS: Music Making how do we get the singing in? highly structured creative process AudioTool community AudioTool C SoundCloud iPad Apps Tenori-on D recorded into mac mini or YouTube ipad sound devices recorded into mac mini Google+ es e renc , ref a gery s, im lyric Posterous C
  • 21. plan Dean Rodney Singers Combines musical materials into longer more Create sounds, beats, loops and lyrics for each Listens and looks at all the material coming from the D of the 25 tracks D band - starts to make choices about what to use D layered phrases and loops - these are made available on a range of platforms Inspired by Dean's materials - Band members can make B Setup logins for all web tools B what ever they like for each of their designated tracks B Band get to hear what everyone is up to Original MI - MI parts are made available Anyone can take MI - MI parts and start to play Wider band start to create new materials for a giant B+ B+ B+ and embellished version - vocals, beats…. with them - DRS ask for certain types of material Names, Tags & Uploads materials PM PM Names, Tags & Uploads materials and tracks activity PM Ensures software and hardware support is in place Creates naming and tag convention Create Initial Materials Creative Free Reign for Create Musical Elements / Phrases 1 to Guide and Inspire 2 the Whole Band 3 Loops by Combining Materials Dean Rodney Singers Creative Phases Structure Musical Elements 6 Stop Song Development 5 Embellish and Improve Songs 4 to Create Songs as Each Song is Ready Open period to improve each song. Dean calls out for Lots of communication between countries D Dean duplicates each track and calls it FINAL. D various new material from the band members. D Dean sets a deadline for 2 min version of each song New material is overlaid - older material maybe altered. to be ready Each song has a master version identified. Band develop Each country starts to arrange the elements B B that song. Lyrics, singing and dancing become major focus. B into linear time to create 2 minute songs New materials get created. New lyrics are written. Remixes are uploaded by B+. Dean also remixes and Remix task is made clear - B+ have a deadline to B+ Dean chooses winning entries for MI-MI recreation B+ creates a huge mega-mix version of MI-MI from materials B+ create any number of remixes uploaded. PM Decides best policy on creating final versions PM PM Ensures software and hardware support is in place
  • 22. plan Smithsonian Institute 1.  (Pre)  visitor  starts  a  casual  online  search  for  informa6on  on  the  Smithsonian.  Types  “visit   Smithsonian”  in  Google  search.   2.  She  clicks  a  Google  result  that  talks  about  the  basics  when  planning  a  trip  to  the  Smithsonian  –   hours,  events,  exhibits,  etc.   3.  On  the  si.edu  page,  she  sees  a  promo  about  all  the  “must-­‐see”  ar6facts  and  clicks  to  view  more.   4.  She’s  amazed  at  all  the  cool  things  on  exhibit  at  the  Smithsonian  and  had  no  idea  there  were  this   many  museums!  She  gravitates  toward  those  items  with  high  user  ra6ngs  and  reviews.  She  begins   adding  things  to  a  Trip  Planner.   5.  Her  Trip  Planner  tells  her  where  all  of  the  things  she’s  collected  so  far  are  located.  She  prints  out  a   copy  and  also  saves  it  to  her  iPhone.   6.  When  finished,  she’s  presented  the  op6on  to  download  a  GPS-­‐enabled  phone  app  that  gives  extra   info  about  the  collec6ons  on  view.   7.  While  viewing  [x]  at  [x]  museum,  she  pulls  out  her  phone  to  learn  more.  Because  it’s  GPS  enabled,   the  app  shows  her  loca6on  and  the  item  she’s  currently  viewing,  and  plays  a  behind-­‐the-­‐scenes   video  tour  of  [x]  that  are  not  yet  on  exhibit.   8.  She  has  a  ques6on  about  the  ar6fact,  and  browses  FAQs  that  have  been  collected  from  ci6zens  and   answered  by  Smithsonian  experts.   9.  She  takes  a  few  pictures  with  her  phone  and  shares  them  on  Facebook.  Smithsonian  data  is  carried   with  it.  (reference  Brooklyn  Museum  iPhone  app)   10.  When  she’s  home,  she  returns  to  the  Commons  and  no6ces  that  she’s  earned  Commons  Cash.  She   reads  a  short  explana6on  of  what  Commons  Cash  is  about.  She  also  sees  related  informa6on  on  the   items  that  she’s  favorited  while  on  her  trip  
  • 28. adapt! Learning what to do by doing
  • 29. adapt! Noticing unplanned success
  • 30. adapt! Changing the plan to fit the world
  • 31. adapt! aims beneficiaries benefits ideas delivery! experience! observation evaluation
  • 32. adapt! users - stakeholders - technology - markets aims beneficiaries benefits ideas delivery! experience! observation evaluation what’s new in your world?
  • 33. adapt! what should you reduce? what should stay the same? what should you do more of? aims beneficiaries benefits ideas delivery! experience! observation evaluation what’s new in your world?
  • 34. adapt! the prototype loop " " " " " " " benefits ideas delivery! experience! observation evaluation
  • 36. adapt Dean Rodney Singers
  • 39. emerge! How can I commission what I don’t know I want?
  • 40. emerge! How do we invite new ideas? Who might provide new thinking and doing? Are they our friends?
  • 41. emerge! relationships! ideas! aims " beneficiaries " benefits " ideas" " " " " " " " delivery! delivery! experience! observation evaluation
  • 44. emerge BBC APS clickable tracklists
  • 45. emerge BBC APS clickable tracklists
  • 46. emerge BBC APS clickable tracklists
  • 47. emerge BBC APS clickable tracklists
  • 49. plan! doing three adapt! things at emerge! once
  • 50. plan! different adapt! projects emerge! require different orders
  • 51. plan! use different adapt! meetings for emerge! different modes
  • 52. plan! use different adapt! people for emerge! different modes
  • 53. plan! fold best adapt! thinking from emerge! projects back into the strategy
  • 54. plan! plan for adapt! adaptation emerge! and emergence
  • 55. Thank you Thanks to Tellart for visual material and stories & Fitzroy and Finn for design guidance justin@unthinkableconsulting.com matthew@unthinkableconsulting.com @theunthinkables