Justin Spooner & Matthew Shorter from Unthinkable were invited to give the keynote speech to the Arts Marketing Association's Digital Day on 22 November 2012. They invited us to speak about content strategy, and we took the opportunity to outline our thoughts about the balance between planning, adaptation and allowing room for emergence in the creation of digital strategies. These slides will make sense as an aide-memoire to those who were present, and we hope to supplement them in the near future with notes that will make sense of them to everyone else.
5. some assumptions we are making
about arts marketing
marketing contributes to an overall
content system
there is no hard line between the
promotion and the experience itself
6. some assumptions we are making
about arts marketing
arts marketing creates experiences that
complement, extend and even create
art
arts marketing is often done by the
audience
10. some assumptions we are making
about digital strategy
it should describe the whole experience
it should be practical
content is only one piece of the puzzle
the fuller picture includes staff, skills, users, tools,
process, data, design and brand
11. some assumptions we are making
about digital strategy
strategy should make clear a bias for investment
set open permissions to enable delivery, experiment
and learning
12. some assumptions we are making
about digital content
content is one component of the experience
formula
if we combine our understanding of:
People + Place + Time + Content + Functionality
we get closer to experience
16. plan!
a good strategy should speed up the
process of identifying the critical
components of your plan
17. plan!
the components of a good plan
aims! beneficiaries! benefits! ideas! delivery!
organisational
target audiences
user described
content
tasks
(personas)
benefits
project
functionality
roles
participants
user motivations
platform
skills
partners
non-idealised
journeys
device
tools
organisation
situation
20. plan Dean Rodney Singers
DRS: Music Making
how do we get the singing in?
highly structured creative process
AudioTool
community
AudioTool
C
SoundCloud
iPad Apps
Tenori-on
D recorded into
mac mini or YouTube
ipad
sound devices
recorded into
mac mini
Google+
es
e renc
, ref
a gery
s, im
lyric Posterous
C
21. plan Dean Rodney Singers
Combines musical materials into longer more
Create sounds, beats, loops and lyrics for each Listens and looks at all the material coming from the
D of the 25 tracks D band - starts to make choices about what to use D layered phrases and loops - these are made available
on a range of platforms
Inspired by Dean's materials - Band members can make
B Setup logins for all web tools B what ever they like for each of their designated tracks B Band get to hear what everyone is up to
Original MI - MI parts are made available Anyone can take MI - MI parts and start to play Wider band start to create new materials for a giant
B+ B+ B+ and embellished version - vocals, beats….
with them - DRS ask for certain types of material
Names, Tags & Uploads materials
PM PM Names, Tags & Uploads materials and tracks activity PM Ensures software and hardware support is in place
Creates naming and tag convention
Create Initial Materials Creative Free Reign for Create Musical Elements / Phrases
1 to Guide and Inspire 2 the Whole Band 3 Loops by Combining Materials
Dean Rodney Singers
Creative Phases
Structure Musical Elements
6
Stop Song Development
5 Embellish and Improve Songs 4 to Create Songs
as Each Song is Ready
Open period to improve each song. Dean calls out for Lots of communication between countries
D Dean duplicates each track and calls it FINAL. D various new material from the band members. D Dean sets a deadline for 2 min version of each song
New material is overlaid - older material maybe altered. to be ready
Each song has a master version identified. Band develop Each country starts to arrange the elements
B B that song. Lyrics, singing and dancing become major focus. B into linear time to create 2 minute songs
New materials get created. New lyrics are written.
Remixes are uploaded by B+. Dean also remixes and
Remix task is made clear - B+ have a deadline to
B+ Dean chooses winning entries for MI-MI recreation B+ creates a huge mega-mix version of MI-MI from materials B+ create any number of remixes
uploaded.
PM Decides best policy on creating final versions PM PM Ensures software and hardware support is in place
22. plan Smithsonian Institute
1. (Pre)
visitor
starts
a
casual
online
search
for
informa6on
on
the
Smithsonian.
Types
“visit
Smithsonian”
in
Google
search.
2. She
clicks
a
Google
result
that
talks
about
the
basics
when
planning
a
trip
to
the
Smithsonian
–
hours,
events,
exhibits,
etc.
3. On
the
si.edu
page,
she
sees
a
promo
about
all
the
“must-‐see”
ar6facts
and
clicks
to
view
more.
4. She’s
amazed
at
all
the
cool
things
on
exhibit
at
the
Smithsonian
and
had
no
idea
there
were
this
many
museums!
She
gravitates
toward
those
items
with
high
user
ra6ngs
and
reviews.
She
begins
adding
things
to
a
Trip
Planner.
5. Her
Trip
Planner
tells
her
where
all
of
the
things
she’s
collected
so
far
are
located.
She
prints
out
a
copy
and
also
saves
it
to
her
iPhone.
6. When
finished,
she’s
presented
the
op6on
to
download
a
GPS-‐enabled
phone
app
that
gives
extra
info
about
the
collec6ons
on
view.
7. While
viewing
[x]
at
[x]
museum,
she
pulls
out
her
phone
to
learn
more.
Because
it’s
GPS
enabled,
the
app
shows
her
loca6on
and
the
item
she’s
currently
viewing,
and
plays
a
behind-‐the-‐scenes
video
tour
of
[x]
that
are
not
yet
on
exhibit.
8. She
has
a
ques6on
about
the
ar6fact,
and
browses
FAQs
that
have
been
collected
from
ci6zens
and
answered
by
Smithsonian
experts.
9. She
takes
a
few
pictures
with
her
phone
and
shares
them
on
Facebook.
Smithsonian
data
is
carried
with
it.
(reference
Brooklyn
Museum
iPhone
app)
10. When
she’s
home,
she
returns
to
the
Commons
and
no6ces
that
she’s
earned
Commons
Cash.
She
reads
a
short
explana6on
of
what
Commons
Cash
is
about.
She
also
sees
related
informa6on
on
the
items
that
she’s
favorited
while
on
her
trip
32. adapt!
users - stakeholders - technology - markets
aims beneficiaries benefits ideas delivery!
experience!
observation
evaluation
what’s new in your world?
33. adapt!
what should you reduce? what should stay the same?
what should you do more of?
aims beneficiaries benefits ideas delivery!
experience!
observation
evaluation
what’s new in your world?
55. Thank you
Thanks to Tellart for visual material and stories
& Fitzroy and Finn for design guidance
justin@unthinkableconsulting.com
matthew@unthinkableconsulting.com
@theunthinkables