The document summarizes the mission, values, services, challenges, and future plans of the Mark & Emily Turner Memorial Library. The library strives to provide lifelong learning opportunities and foster community connections. It faces challenges with the physical facility being too small and outdated, and increasing demands on services. Future plans include expanding the library building, upgrading security and energy systems, and addressing ADA compliance issues.

1. The mission of the Mark & Emily Turner Memorial Library is to provide quality materials and services in a comfortable, open environment. We strive to enhance lifelong learning and personal growth while fostering a community connection. Mark & Emily Turner Memorial Library Est. 1908

2. Core Values Influenced by… Mission Statement, goals & objectives, Vision, Statement, Trustees, patrons and staff feedback and professional judgment Council/City Manager Direction Maine State Library, Maine Library Association, and American Library Association Standards and Ethics Professional development and workshops Intellectual Freedom principles Tradition and community demographics New library and information science theory

3. Hours Open During the summer, the library is open for a total of 47 hours per week. In the winter, 52 hours per week Other factors that lengthen hours open: Nonprofits that need the meeting room beyond closing time Children not picked up after hours Programs and special events

4. Departmental Priorities Build, maintain & preserve collection and building. Create services & programs Analyze community needs, evaluate services, modify collection, manage change in information needs as our community or interests shift. Policy, Procedures, Reports to local and state government, funding streams, and advisory board Encourage literacy and lifelong learning Improve information services Organize materials for easy retrieval and posterity Patron service and confidentiality Advocacy and training

5. The “Collection” Approximately 60,000 items in a variety of formats Cataloged 4,007 materials in 2005 Derived from print, electronic, or audio/visual materials that are reviewed, identified, selected, and acquisitioned (purchased) for the library. Gifts, memorials, and donations – books or multimedia donated that fit into our collection development strategy and then cataloged. Electronic databases provided by Maine State Library and Library Web site.

6. Patrons Library card holders Visitors Remote users Students Our patrons represent many nationalities, socioeconomic levels, ages, political and religious affiliations, philosophical ideas, and experiences.

7. Not Only for the Books… Employment seeking Tax forms and information Email and word processing Legal matters Real estate or apt. hunting Stock market & business Meeting room Fax machine, photocopier, stamps, printing Interlibrary loan Tutoring Gaming Recreational reading City Ordinances & State Statutes School assignments Genealogy questions Local history Personal subject research Health related Info Programs offered Financial aid information Multimedia Relaxation

8. Grants, Revenues and Memorial Donations Over past three years, our department has had an 80% increase in grant money. Approximately, $60,000 received in money or goods Memorial Donations and revenues increased by 40% Trustees have donated a total of $76,494.00 Since 2003

9. Budgetary Trends Over past three years, our budget increased 15% 12% of this increase is a result of the Salary study This leaves a 3% average increase for operations in three years. Unpredictable fuel costs make projection for line item nearly impossible

10. Underserved Patron Populations Young Adults People with disabilities temporary or permanent Non-users Remote users The visually and hearing impaired

11. Cost-saving Measures Outsource 60% of processing (book jackets, labels, etc.) and some “copy cataloging” Purchase fewer books and materials than the previous year Use Maine State Library delivery van service Utilize volunteers and work-study students Progressively seek funding to reduce overhead costs “ Blurring” of roles where all staff contribute to all areas of service (increases risk of staff burnout)

12. Inflation in Collection Costs Magazine cost increase annually: 10% (EBSCO, 2006) Average book prices from 2000 to 2005 rose 14.4% (School Library Journal, 2005)

13. Current Staff Librarian Assistant Librarian Secretary - fulltime Cataloger Reference Librarian Library Technician Computer Technician Children’s Assistant Library Clerk

14. Volunteers Contractual – cleaning, grounds keeper Community service Volunteers Work-study students Seniors Trustees Garden Club Parents Other departments Genealogy Volunteer Computer networking and repair volunteer

15. Library Trustee Activity 45 Second Street Asbestos abatement and demolition Planning a paved parking lot Consulting architect to develop a plan Fund most serials: magazines, newspapers, and microfilms annually Funded ADA Survey by AlphaOne Provide continuous advisement Managed Investments and Charitable Trust Evaluate policy developed by Librarian Volunteer

16. Resource Sharing Reciprocal borrowing – interlibrary loan Maine State Library delivery service (CD&L) Caribou Public Library and our library hosted Maine State library and Maine Library Association training eliminating one workshop travel expenses Librarians share policies and procedures statewide UMPI for work-study, art exhibits, and guest speakers to reduce costs. Other departments work cooperatively and help when they can – share travel cost, RFP’s, etc.

17. Vision for the Future Equipped with staff for Web site management either in the library or another department A leader in innovative technology In a building with adequate space for storage, programs, and growing collection Provide equity of access and a fully accessible building Find “Green” or energy efficient projects Greater community presence and involvement Target services to youth no longer interested in Children’s Services but differ in information-seeking behavior and library use than adults.

18. Trends in Services Rise in Internet and Web site use, book borrowing, interlibrary loan, reference questions and most areas of service Demand for new services and book requests rising Email reference questions rising Meeting Room space utilized almost daily as opposed to 3 or 4 times per year Computers are consistently inadequate for demand

19. Overview of Last Three Years Total circulation has increased by 21% in three years Internet use increased by 24% Meeting room space by 95%

20. Internet/Computer Usage 2002-2005 Statistics

21. Web Site Usage

22. Reference Questions Reference questions are posed in several ways: Telephone the library and staff at home. Email library and staff. Faxes to the library Walk-ins By postal mail

23. The library answered 7,749 reference questions in 2005

24. “ Knowledge is brought to bear in the challenges the organization faces. Management of that knowledge increases its power.” ~Arlene G. Taylor, Librarian Challenges

25. Challenges in Physical Facility Inefficient use of energy – heating/cooling/lighting Space - Wisconsin Department of Public Instruction’s Public Library Space Needs Planning Outline indicates a need for 19,969 square feet to house our collection and provide programming at the current level Inadequate Parking and too few handicap spaces No alarm system for library and outdated security cameras Aging systems (plumbing) and windows require frequent maintenance Unanticipated repairs to building and equipment

26. The Library is 12,500 square ft. Most shelves are filled to capacity.

27. Recent Projects New shelving and signage in children’s Purchased bronze statue Installed Wireless connection Web site updated daily and contains more value for the time invested Developed Disaster Readiness Plan Purchased fireproof safe Painted book trucks Updated internal accounting system Added the Burleigh/Steere Classics Collection

28. Summer 2006 Projects/Events Converting existing fixtures with efficient lighting Paving to increase stalls by 15 – Trustee Includes a “green space” with benches and new trees. Painting small shed in 45 Second Street lot Funding sought for audio/visual shelving, alarm system for front and back doors Summer Reading Program (funded by grant) Author book signings and Art show

29. Future Projects Add 7,000 square feet to the library on the north side as funding allows Install alarm on front and back doors and motion sensors and update video camera equipment Address ADA issues – entrance, signage, elevator Consolidate two ground floor bathrooms to one family bathroom that is handicap accessible Replace roof Provide a place for young adults and increase young adult collection Projects that fit into funding stream criterion

30. Procedural & Policy Updates Disaster Readiness Plan More frequent cost analysis on expenditures Collection Development Selection Policy revision Vision Statement, goals & objectives, and short and long range planning under development Need to align our statistics and procedures more closely with Maine State Library statistics. Fee revisions that reflect inflation

31. Working Together… Remain aware of and follow the progress of Trustee plans to expand library and address ADA issues. What the library can do: Provide Council with information and updates on challenges, deficiencies, and how those things are being addressed.

32. Any Questions?