The document provides lists of polite and impolite verbal phrases and conversational cues. The polite phrases list includes common greetings like "Hello" and "How are you?" as well as phrases using "please", "thank you", and asking permission with "May I". The impolite phrases list includes slang, orders, and inappropriate language. The document also lists impolite conversational cues such as interrupting, lack of attention, negativity, gossiping, and abrupt exits from conversations. It concludes by quoting Baltasar Gracian that politeness is a sign of culture.