This document outlines the steps of Psychological First Aid and Psychological Debriefing. It describes the LOOK, LISTEN, LINK approach for Psychological First Aid, which involves observing the situation and people's reactions, listening actively without judgment, and helping address needs and connect to support. It then details the 5 steps of Psychological Debriefing: 1) Assess the critical incident, 2) Identify safety and security issues, 3) Allow venting of thoughts and feelings, 4) Share emotional reactions, and 5) Review symptoms and impact of the incident. The overall goal is to help people process and cope with distressing events in a safe, supportive environment.