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BrainJuicer Nudge Unit
How to move an elephant

Valentines Day 2014

1
Why do people do (or not do) stuff?
How to get them to do
something different?

2
A metaphor for behaviour change
The rational Rider thinks he is
making the decisions
But in reality the intuitive elephant
is feeling its own way along
The BrainJuicer Nudge Unit designs
paths for elephants, so desired
behaviours feel natural

3

Jonathan Haidt
Learn

Test

Design
4
Switch buyers to lower
strength beers and wines

6
Drinkaware’s Creative

7
Exit Interviews
Sales data
Accompanied shops

8
Some positive attitudinal shift over the campaign period
Pre-wave

Lower strength wine is of
lower quality

I would feel awkward
drinking lower strength wine
in front of others

Test-wave

Post-wave

40%
22%

24%

4%

7%

24%

73%

Lower strength wine is better
for you

Beer Base sizes

54%
40%

169

169

152
9

Green circles denote statistical significance at 99% level on previous wave
Based on ASDA exit interviews across 4 stores in Glasgow region
What was the
impact on
behaviour?
10
Average ABV of beer remained at 4.4%

Average ABV of wine remained at 12.3%

11
Social

12
“Well, it’s a bit like the smoking thing
isn’t it? The government keep telling
us that it is bad for us but let’s face it,
millions of us do it and not millions of
us die and who trusts the
government? I just think it is another
way of them controlling us.”

13
Normalise through recommendation and social proof
Create demand through awards and suggested popularity

14
Environmental

15
4.something lagers are the norm
LAGER
<3.9

3.9
4.0
4.1
4.2
4.3
4.4

ABV.

4.5
4.6
4.7
4.8
4.9
5.0

5.1+
0

10

20

30

40

Number of beer SKUs

50

60

16
Same story with wines
4.0
5.0
6.0
7.0
8.0

ABV.

9.0
10.0
11.0
12.0
13.0
14.0
15.0

0

20

40

60

80

100 120 140 160 180

Number of SKUs

17
National Obesity Forum’s “Let’s Shop Healthier” Campaign

Fresh
fruit
Frozen
fruit
Source: http://www.healthierchoicespilot.com/
18
Low Tax Beer Reframe
Low-strength beer is taxed at a lower rate. Take advantage of
this by reframing low-strength beer as ‘low tax’

19
Personal

20
ABV is part of the value equation

21
Give Blood Responsibility Priming
Signs that promote a sense of responsibility and civic duty – such as
Give Blood or recycling – can prime more responsible behaviours

22
Increase
water
consumption
in bars
24
Water Priming

25
‘Off’ weeks

Average number of water servings per
weekend across participating bars

‘On’ weeks

+320%
456

142

Off Weeks

On Weeks
26
Why do people do (or not do) stuff?
How to get them to do
something different?
Hand-washing
in hospitals

Avoid buying epilators

Respond to price
frames
Choose incontinence
products

27
If you want to move the elephant

28

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Peter Harrison

  • 1. BrainJuicer Nudge Unit How to move an elephant Valentines Day 2014 1
  • 2. Why do people do (or not do) stuff? How to get them to do something different? 2
  • 3. A metaphor for behaviour change The rational Rider thinks he is making the decisions But in reality the intuitive elephant is feeling its own way along The BrainJuicer Nudge Unit designs paths for elephants, so desired behaviours feel natural 3 Jonathan Haidt
  • 5. Switch buyers to lower strength beers and wines 6
  • 8. Some positive attitudinal shift over the campaign period Pre-wave Lower strength wine is of lower quality I would feel awkward drinking lower strength wine in front of others Test-wave Post-wave 40% 22% 24% 4% 7% 24% 73% Lower strength wine is better for you Beer Base sizes 54% 40% 169 169 152 9 Green circles denote statistical significance at 99% level on previous wave Based on ASDA exit interviews across 4 stores in Glasgow region
  • 9. What was the impact on behaviour? 10
  • 10. Average ABV of beer remained at 4.4% Average ABV of wine remained at 12.3% 11
  • 12. “Well, it’s a bit like the smoking thing isn’t it? The government keep telling us that it is bad for us but let’s face it, millions of us do it and not millions of us die and who trusts the government? I just think it is another way of them controlling us.” 13
  • 13. Normalise through recommendation and social proof Create demand through awards and suggested popularity 14
  • 15. 4.something lagers are the norm LAGER <3.9 3.9 4.0 4.1 4.2 4.3 4.4 ABV. 4.5 4.6 4.7 4.8 4.9 5.0 5.1+ 0 10 20 30 40 Number of beer SKUs 50 60 16
  • 16. Same story with wines 4.0 5.0 6.0 7.0 8.0 ABV. 9.0 10.0 11.0 12.0 13.0 14.0 15.0 0 20 40 60 80 100 120 140 160 180 Number of SKUs 17
  • 17. National Obesity Forum’s “Let’s Shop Healthier” Campaign Fresh fruit Frozen fruit Source: http://www.healthierchoicespilot.com/ 18
  • 18. Low Tax Beer Reframe Low-strength beer is taxed at a lower rate. Take advantage of this by reframing low-strength beer as ‘low tax’ 19
  • 20. ABV is part of the value equation 21
  • 21. Give Blood Responsibility Priming Signs that promote a sense of responsibility and civic duty – such as Give Blood or recycling – can prime more responsible behaviours 22
  • 24. ‘Off’ weeks Average number of water servings per weekend across participating bars ‘On’ weeks +320% 456 142 Off Weeks On Weeks 26
  • 25. Why do people do (or not do) stuff? How to get them to do something different? Hand-washing in hospitals Avoid buying epilators Respond to price frames Choose incontinence products 27
  • 26. If you want to move the elephant 28