Ahmed Abdel Salam Ibrahim is seeking a position that utilizes his experience and promotes career growth. He has over 10 years of experience in claims processing, customer service, and sales roles in the insurance, automotive, and technology industries in Egypt. His experience includes processing motor claims, negotiating settlements, managing call center agents, and providing customer support. He is proficient in English and Arabic with strong computer skills.

1. Ahmed Abdel Salam Ibrahim
225 Ain, Ahram Gardens, Giza, Egypt
(+20)12-20500723,(+971)56-8390921, (+202)-38375711
E-MAIL address: ahmed.ibrahim@aig.com
Career Objective
Looking for Company that will utilize my experience, develop my skills and promote
career growth.
Experience
From 01/01/2011 till now
Working in AIG Egypt as:
Sr. Motor Claims Examiner
Motor Claims Department.
Tasks:
0* Processing claims to ensure prompt and equitable settlements of the claims.
1* Posting the adequate reserve for each file is handling and ensuring the reserve is
always updated based on the development of the claim.
2* Follow up claim documents and ensure that the check will be issued in time.
3* Review on monthly basis all outstanding claim files and recommend closure if
necessary to supervisor.
4* Documenting fully all aspects of the investigation and analyze loss details to
determine liability.
5* Negotiating with insured’s claimants, insurers and solicitors in order to settle
claims.
6* Ensure completion of all necessary forms and processing payment.
7* Ensure timely, accurately and adequately reporting of loss transaction into
computer system.
8* Report to the supervisor and follow up the salvage disposal as per company policy.
From 13/06/2015 till now assigned to support in AIG – UAE as Representative
Recovery
Tasks:
9* Handel all Salvage/subrogation to maximize amounts received from third parties.
10* Follow up with all insurance companies every month to exchange the credit
notes between AIG and TPIC.
11*Ability to handle all files of higher value and/or complexity than those handled by
the core level.
12* Receivable all claims files from TPIC and settle it as per AIG policy and SLA.
13* Handle all Salvage cases and ensure to include all vehicles in the periodic
auction.
14* Follow up with the auctioneer to move all salvage from the vendors to their
yard.
15* Follow up the auction with the auctioneer and audit the auction result to ensure
to get the highest amount of salvage.
16* Receive the original titles from the customer and follow up the claims team to
ensure the customer provide us the original titles and finish all procedures.
From 01/09/2008 till 15/12/2010

2. Working in Motor Care Egypt (Claims Management) as:
Team Leader
Call Center Department.
Tasks:
17* Monitoring the agents’ and call center performance.
18* Reporting the performance (of the agents) to the management.
19* Performing monthly evaluation to the agents.
20* Handling urgent problems & following up its solution.
21* Defining the targets required by each agent.
22* Participating in plan of development for the call center.
23* Following up with the maintenance engineers the progress of the maintenance
process in the service center to prevent delays.
From 04/12/2007 till 31/08/2008
Working in Itsalat International Co. (i2) as:
Sales Representative in the Retail department Assuit branch.
Tasks:
24* Receiving customers in the shop and up selling the company products.
25* Achieve the sales targets and maximize the profitability.
26* Investigate customers’ complaints, coordinate responses to customer concerns,
and communicating them the solutions to improve customer satisfaction and
loyalty.
27* Answering after sales inquires (The details and the prices of the regular
services, etc...)
28* Ongoing reporting as required
From 01/12/2006 till 01/12/2007
Working in The Call Center Co. (C3) as:
Customer support specialist
Tasks:
29* Receiving customers’ calls on the hotline 24/7.
30* Answering sales and after sales inquiries by explaining different prices and
options of the cars details and the prices of the regular services, etc.
31* Reserving suitable appointments for regular services and repairs.
32* Sending road assistant cars or towing trucks in case of car accidents or break
down.
33* Updating all customers' information {Reservation, Inquires and Complains}
through the CRM {Customer Relationship Management} software.
34* Conducting training programs to new agents concerning the concepts of
customer service and project knowledge
35* Following up with the maintenance engineers the progress of the maintenance
process in the service center.
01/04/2006 till 01/10/2006
Working in Tanta Motors for Agricultural Equipments as:
Sales Engineer
Education
Graduated from faculty of Agricultural, Assuit University, 2004.

3. Computer Skills
Windows, MS Office, Outlook, and Internet.
Languages:
 Arabic: mother tongue
 English: Very good
Personal Skills
Well-presented, enthusiastic, creative, active & dynamic. Able to work under pressure
effectively. Have analytical, interpersonal & communicational skills.
Have good organizational skills & the ability to meet tight deadlines.
Personal Data
Data of birth: 01/10/1983
Marital Status: Married
Military Status: completed
Hobbies:
Listening to music, playing soccer, using computers, and surfing the internet