Personality Development.ppt
- 2. WHAT IS PERSONALITY? •Common answer • Characteristics of a person • Nice • Good looking • Social skills • Polite • funny
- 3. WHAT IS PERSONALITY? •Sociologists say • Sum total of behaviors, attitude, beliefs, and values that are characteristic of an individual. • Personality traits • Determine how we adjust • To our environment • How we react in specific situations
- 4. • Major factors affectthe development of personality.
- 5. PERSONALITIES OVER TIME •Personalities constantly change during the first half of a person’s life. • Find new interests • Like new things • Personalities change for all sorts of reasons • 2 largest reasons • Nature • Nurture
- 6. NURTURE VS. NATURE •Heredity • The transmission of genetic characteristics from parents to children. • Social environment • Contact with other people
- 7. NURTURE’S ARGUMENT • Mosthuman behavior is instinct in origin. • Instinct • an unchanging, biologically inherited behavior pattern. • Birds = building nests • Birds = migrate in winter • This leads to humans having 10,000 instincts: • Laugh • Smile • breath
- 8. NATURE’S ARGUMENT • Aperson’s behavior and personality are the result of his or her social environment and learning • Pavlov’s Dog experiment • Developed an unconditional response
- 9. 4 MAJOR FACTORSTHAT SHAPE INDIVIDUAL PERSONALITY DEVELOPMENT Personality Heredity Cultural environment Birth order Parents
- 10. HEREDITY • Characteristics presentat birth. • Body build • Hair type • Eye color • Skin pigmentation • Aptitudes • A capacity to learn a particular skill or acquire a particular body of knowledge. • Natural talents • Sports • Music
- 11. BIRTH ORDER • Personalitiesare influenced by whether we have siblings: • 1st born • Achievement oriented • Middle child • More affectionate but confused • Last child • Risk takers • Intellectual rebels
- 12. PARENTAL CHARACTERISTICS • Aparents personality directly impacts a child’s personality • Hate • Anger • Happiness • politeness
- 13. CULTURAL ENVIRONMENT • Culturalenvironment determines • Basic types of personalities found in society. • USA • Competitiveness • Assertiveness • individualism • China • Competitiveness • Family oriented • Group oriented
- 14. ISOLATIONS OF CHILDREN •Feral children • Wild or untamed children • Can children develop on their own with no help?
- 15. 1938 “ANNA” • Bornto unmarried woman • Grandfather locked her in the attic • Only fed her once a day • No interaction • Found in 1938 by social worker • Could not • Walk • Talk • Feed herself • No facial expressions
- 16. ISABELLE • Born tounmarried woman • Grandfather locked her and Mother in the attic • Only fed her once a day • Interaction with mom only • Found in 1960 by social worker • Could not • Talk • Walk • Ate with her hands
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- 18. “PEOPLE LEARN BESTNOT BY BEING TOLD, BUT BY EXPERIENCING THE CONSEQUENCES OF THEIR THOUGHTS AND ACTIONS”
- 19. • It isthe process of making yourself look neat and attractive. • The things which you do to make yourself and your appearance tidy and pleasant. • Grooming is important for a positive self-image and to encourage and assist the resident to maintain a pleasing and attractive appearance. GROOMING AND ITS IMPORTANCE
- 20. • Individual Level– Personal grooming • Group Level - Grooming of a team • Organization Level – Grooming of a company GROOMING FUNDAMENTALS & LEVELS
- 21. • Professionalism • Levelof sophistication • Intelligence • Credibility or Reliability • Respect People Perceptions From Groomed Appearance Of Professionals
- 23. Importance of Nonverbal Communication Verbal& nonverbal Communication plays an important role in how people interact with one another. People are using around 35% verbal communication and 65% nonverbal communication in daily life. Nonverbal communication has also cultural meaning
- 24. • Maintain eyecontact with the audience • Body awareness • Gestures and expressions • Convey one’s thought clearly • Practice effective Communication TIPS TO GOOD COMMUNICATION SKILLS
- 25. PROFESSIONALAPPEARANCE • Grooming isfundamental • Hair clean and styled appropriately • Clean nails, skin and teeth • Many professionals wear make-up (depends on field) • Check fragrance and clothing care
- 26. ETIQUETTE BASICS CREATING APOSITIVE IMAGE • Behavior: • Exhibit a positive attitude and pleasant demeanor • Maintain good eye contact • Appropriate introductions – introduce someone by their title and last name (Ms. Mrs. Mr. Dr. Smith), unless otherwise specified • Nonverbal communication is important • Show common respect and consideration for others
- 27. ETIQUETTE 'Etiquette' is aFrench word which means a 'ticket', on ceremonial or other important occasions a 'ticket' of instructions was issued to visitors detailing what they should do. Thus the ticket enlists the rules of decorous behavior observed in a polite society. In a professional sense this includes behavior towards clients and colleagues which is in their best interests.
- 28. HANDLING COMPLAINTS • Listencarefully • Convey sincere interest and be empathetic • Agree as often as possible • Remain calm and courteous. DO NOT ARGUE! • Do not interrupt • Do not blame co-workers
- 29. HANDLING COMPLAINTS CONTD.. •Explain clearly • Do not make unrealistic promises • Apologize • Act fast • Follow up
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- 31. Personal & ProfessionalBoundaries • Refrain from using office supplies for personal use • Refrain from using swear words • Avoid emotional outbursts • Don’t groom yourself in public • Respect others’ cubicle/office space
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