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Consumer Behavior
Bryan Samuel (04120120061)
Britania Minandi (041201200
Priscilla Rumengan (041201209083)
Stevianie Merianda (04120090121)
ObtainingObtaining ConsumingConsuming DisposingDisposing
ConsumerConsumer
InfluencesInfluences
OrganizationalOrganizational
InfluencesInfluences
Consumer Behavior
Mall Plaza Indonesia
∗ Didirikan oleh : PT. Plaza Indonesia realty Tbk.
∗ Terletak di : jl. M.H Thamrin no.28-30, Jakarta
Pusat.
∗ Pengunjung pertahun : 2.880.000 orang
∗ Pengunjung : eksekutif, keluarga, remaja, dewasa
∗ Achievement : Plaza Indonesia berhasil
membangun dan menjaga reputasi yang kuat
sebagai pusat perbelanjaan kelas atas dan
terpercaya melalui fashion, gaya hidup,
kecanggihan dan kualitas produk semenjak berdiri.
Plaza Indonesia & TangCity mall
Jakarta Pusat Tangerang
Ekonomi menengah keatas Ekonomi menengah kebawah
Mall serbaguna ( mall, hotel, kantor) Mall serbaguna (Hotel, ruko, bank,
apatemen)
Generation X (28-38 Tahun) Generation Y (17-25 Tahun)
Profil Responden
Jenis Kelamin
Tangcity MallPlaza Indonesia
Status Usia
Klasifiksifikasi Tempat Tinggal
Klasifikasi Pendapatan
Klasifikasi Pengeluaran Perbulan
MENDAPATKAN
agaimana anda memutuskan untuk membeli?
roduk lain yang anda pertimbangkan untuk dibeli.
imana anda akan membeli?
agaimana anda membayar produk?
Faktor yang dipertimbangkan saat
mengunjungi mall
Pilihan mall lain di Jakarta yang dipertimbangkan
Pilihan mall lain diluar Jakarta yang
dipertimbangkan
Cara Pembayaran
Pemilihan Transportasi
MENGKONSUMSI
agaimana anda menggunakan produk?
iapa yang menggunakan/mengkonsumsi produk?
eberapa banyak anda mengkonsumsi sebuah produk?
Aktivitas yang dilakukan saat di mall
Waktu Kunjungan
Dengan siapa pergi ke mall
Pengeluaran dalam sekali kunjungan
MEMBUANG
agaimana cara anda membuang sisa produk?
agaimana anda mencari alternatif cadangan lain apabila
produk/tempat yang ingin anda cari tidak tersedia?
Membatalkan kunjungan ke mall
Alasan membatalkan kunjungan ke mall
Apakah kebutuhan pengunjung dapat terpenuhi
di tempat lain
Tempat Kunjungan pengganti
Pertimbangan datang ke mall lain
CONSUMERS BEHAVIOUR

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CONSUMERS BEHAVIOUR