Paul King has over 15 years of experience in applications support management. He is currently the Applications Support Manager at Eclipse Group Solutions, where he manages teams supporting various clients' legacy and e-commerce systems. Previously, he worked as a Service Manager at Eclipse Group Solutions for 10 years. He has a track record of meeting KPIs and SLAs, managing teams in both the UK and Poland, and helping to transition new systems and support smooth operations. His skills include ITIL, COBOL, leadership, analysis, and troubleshooting.

1. Paul King 18 John Bold Avenue
Stoney Stanton
Leicestershire
LE9 4DN
0787 2040631 | 01455 271261
pkingesq@yahoo.com
Full Driving Licence | Car Owner
Employment History
Applications Support Manager
Eclipse Group Solutions, Hinckley, Leics
February 2011 to current day
Eclipse Group Solutions, Provide a range of services from supporting outsourced
legacy system through to developing new Hybris e-commerce Web Platforms.
Companys included within our portfolio include TNT, Joules, Triumph Motorcycles,
Morgan Cars, Ceva Logistics. Technologies include Java, Mainframe, Hybris, Citrix,
Delphi utilising a mixture dependant upon project of Agile and waterfall
methodologies.
My duties in this role include but are not limited to Managing 5 team leaders based in
Hinckley and team members based in Wroclaw, Poland. Primarily supporting
worldwide business critical Mainframe based systems operating 24/7, but also being
involved in the consultation of brand new developments, these included working on e-
commerce sites such as Joules and MyTNT at early design stages and helping to
determine the correct people for certain tasks. During this time I was involved in the
Agile methodology. As well as being involved during the design phase I was
instrumental in the early life support and transistioning across to the support teams .I
work closely with Director levels within several companies.Other duties include
carrying out appraisals both On and Off shore and Training. Due to the fact that the
MyTNT site is a 24/7 worldwide site I was often in discussions with Country managers
around the clock advising and guiding them on best practices for dealing with queries
from customers.
Key achievements:
 Creating a Mainframe based Triage team in Poland (8 staff).
 Coordinating day to day and out of hours support coverage.
 Ensuring all KPI’s and SLA’s are met ahead of schedule.
 Achieving a reduction of 85% of out of hours callouts.
 Managing new customer support projects and achieving smooth transitions.
 Achieving a smooth transition from test to production and into support of the
e-Commerce application MyTNT with minimum disruption to existing
applications.
 Managing dismissal processes when required to ensure team stability.
 Helping to build and streamline TNT disaster recovery plans to reduce
downtime in event of a true invocation of the recovery process.
Service Manager
Eclipse Group Solutions, Hinckley, Leics
April 2001 February 2011
My duties in this role included planning to ensure team personnel were trained in the
systems that they are expected to support. Managing the KPI’s and SLA’s to a high
standard, providing valuable input into new developments, mostly but not exclusively
mainframe based. Also involved with teams based in India.

2. Key achievements:
 Planning the training and providing support to a team consisting of at its peak
36 members in supporting and documenting mainframe processes.
 Primarily involved with TNT for worldwide support including out of hours
callout and emergency developments.
 Major improvements in the inherited code from TNT in boosting performance
and reducing fatal errors.
 Creation of a centralised documentation library utilising WIKI based shell.
Qualifications
General standard of education achieved across various subjects.
ITIL Version V3 Foundation certification.
2011
Skills
 ITIL
 COBOL
 Leadership
 Analytical
 Common Sense
 Management
 Trouble Shooting
 Delegation
Languages
 Learning to speak Polish
Interests and Hobbies
Interests include reading, photography, classic cars, racing my modified MK1 Zephyr
Zodiac dragster racing car and sea fishing.
Availability
Availability: October 1st 2015

3. Earlier History
Education
1975 – 1977 Northfields Upper School Maths, English, Physics, Tech Drawing,
Chemistry O Level standard
1977 – 1978 Dunstable College English A Level. (Night Classes)
Early Employment
1977 – 1978 Photo processing lab technician - Apple Photography, Dunstable.
1978 – 1981 Deputy Head Night Porter Strathmore Hotel, Luton.
1981 – 1984 Production Line Technician Vauxhall Motors, Luton.
1984 – 1985 Double Glazing Salesman Self Employed.
1985 – 1987 London Double Decker Bus Driver London Transport (Finchley).
1987 – 1988 Luton Bus Driver Luton & District Transport.
1988 – 1989 Taxi Driver Self Employed (Tamworth Area).
1989 – 1996 Programmer/Support Analyst (MF) Kay & Co – Worcester
1996 – 2001 Senior Analyst Programmer (MF) TNT Express Atherstone.
During my early employment I was eager to explore various avenues within a wide range of
diverse roles, during my time at the Strathmore Hotel for example I was taken on as a
basement porter and quickly proved to be a valued and trusted employee so that I quickly rose
through the various levels to become Deputy Head Night Porter, I moved from this position
because I was being offered a Managerial role and at this time I felt that would have been to
restrictive when it came to future employment.
From there I moved to Vauxhall motors which was a lot more money and whilst here managed
to arrange to gain experience in all aspects of line work, from assembly through to welding and
spraying and finally onto the rectification line.
The lure of money led me to try Double Glazing sales, I did very well out of this but found that
working so many unsociable hours and having no real career path was to restrictive so I then
tried a totally new experience which was on the buses, I lived in Luton at this time and after a
while of commuting to London switched to driving buses closer to home.
I met my first wife around this time who lived in Birmingham, so I arranged to join West
Midlands Transport as a bus driver, unfortunately although it was agreed that I should join them
they faced an issue which meant redundancies at that time, instead of signing onto the
unemployment queue I bought a Taxi and ran it in the Tamworth area until a chance meeting
with a tutor at Kalamazoo steered me in the direction of IT.
I studied at Kalamazoo and gained a placement with Kays in their family hampers department
where I spent a lot of time supporting rather than creating systems, I was attending a
recruitment fair with a colleague in early 1996 as he had no transport when I was approached
by a TNT manager asking if I was applying for a position, I responded that I wasn’t but he said
as I was there I might as well discover something about TNT. The offer was made that same
night for me to join them so I did.
After a few years the support team that I helped to initiate was being outsourced to Eclipse
group solutions and I was TUPED across as the resident expert in those systems and the rest
as they say is history.
During this time I have had training in the following –
NVQ – COBOL , MSBASIC, UNIX
Video Courses – DB2, Easytrieve, SQL, JCL, PRO-IV, FileAid, IMS