Paul Chipperfield has over 25 years of experience in the telecommunications industry working for ISPs and the British Army. He has extensive experience designing, implementing, managing, and troubleshooting complex wired and wireless networks. He is skilled in protocols like BGP, OSPF, MPLS, and more. Currently he is a lead engineer at Colt Technology Services where he works on layer 2 and 3 customer solutions and builds custom networks worldwide.

1. Paul Chipperfield
Paul.Chipperfield@Hotmail.co.uk
07908630625 / 53 Cornelius Vale, Chelmsford, Essex, CM2 6GY
PERSONAL STATEMENT
Over25 yearsworkinginthe Telecommunicationsindustrywith2ISP’sandthe BritishArmy.
I am Loyal, enthusiastic,conscientious,hardworking,reliable andadaptablewithahighlevel of businessacumen.I
have beenexposedtolarge andcomplex enterprise basednetworksandalsoworkedinsome extreme
environments.Iunderstandcustomersbusinessrequirementsandworkcloselytobuildatrustingrelationshipwith
integrity.
CAREER RECORD
Lead Engineer,IP Solutionsand ImplementationServices
ColtTechnology Services
January 2009 – Present(6years4 months)COLT– London
•Writing,implementing,managingandtroubleshootingconfigurationforLayer2 andLayer 3 customersolutions.
•Analyse andunderstandingof complex L2and L3 customernetworkdesigns.
•BuildingcustomernetworksoverMPLS,frame-relay,ATM,Ethernet, L2TP, 3G/4G and ISDN.
•Dailyuse of variousprotocolsincluding - BGP,RIP,OSPF,EIGRP,STP, HSRP,VRRP,DHCP, SNMP,PIM, IGMP.
•Responsibleforcompletionof final configurationandactivationof large and/orcomplex worldwidecustomers
implementedusingdifferentvendors(Cisco,Huawei,Juniper).
•Workingwithotherprovidersacrossthe worldusingNNI(networknetworkinterface) ASBR'stoextendCOLT's
networkworldwide.
•Proactive technical auditandimprovementplansforlivenetworks.
•Supportingprovider,infrastructure orplatformchangesandbulkmigrations.
•LiaisingwithDesignCentre andgivingapproval tobespoke customersolutiondesigns.
•Workingalongside sales,technical presales,productengineeringandTACeitherindeliveringservices,orfor
customeror providernetworkimprovement.
•Helpingthe ImplementationManagers/ProjectManagerswithordersorissueswhicharise duringthe order
handlingprocess.
•Internal supportforpeeringdepartments(Sales,SolutionArchitect,Service Assurance)providinghelpinfaultfixing,
networkdesign,deliveryprocess.
•Dealingwithcustomersona dailybasisinall aspectsof faults,new orders,modificationsandtheirnetworksasa
whole.
•Providingadvice tolocal peersandcustomersonall aspectsof networks/technologies.
•Provide outof office hourssupportto customers.
IP NMC Engineer
COLT Telecom
June 2003 – January 2009 (5 years8 months)COLT- London
A memberof the IPNMCthat monitorandmanage the COLT International IPBackbone networkona24x7 basis.
Thisis an MPLS basednetworkthatcomprisesmultiple platformsandinterfacetypesacrossEurope.
DailyTasks:
•Trouble-shoot,diagnose andresolve customerraisedfaultsonIPandData networksandservices
•ProactivelymonitorCOLT’sbackbone andmanagedcustomer’snetworkinfrastructure
•Manage and coordinate tasksassignedtootherteams,suchas FieldMaintenance ortransmissionsupportteams
•Maintaina clearand accurate recordof eventsthroughoutafaultdurationutilizingCOLT’sRemedybasedFault
ManagementSystem

2. •Resolve orescalate faultsasappropriate and inline withdefinedproductSLAs
•Escalate accordingly,all equipmentfailuresandperformance issuestovendorsaspersuppliercontract,and
ensuringticketfollowupuntil resolution.
•Technical reportgenerationforcustomerRFOrequests
•Technicallymanage software upgradesinco-ordinationwithvendorandCOLTteamsinvolved.
Experience:
•Expertise inCiscoequipment - CPEthroughto high-endrouter,layer2switchesandRAS/VPN platforms
•In-depthworkingknowledge of IPnetworkingtechnologiesandroutingprotocols,includingOSPF,ISIS,EIGRP,RIP
and BGP
•Operational experience requiredof IPVPN technologiessuchasMPLS andIPSec.
•Theoretical andpractical experience of QoSinanMPLS VPN environment
•Experience of one ormore of the followingIPNetworkManagementandsupportsystems:Netcool,SMARTS,
CiscoWorks,InfoVista,TACACS.
•Operational experience LAN/WAN technologiesincludingsome of the following - POS,SDH,GigabitEthernet,ATM
and DPT.
•Knowledge of the ManagedNetworkandInternetservicessupportedbythe IP andATMnetworks.
•Experiencedof workingwithvendors,NOCandFieldsoperatorsfortechnical issues.
INOC SeniorTechnician
COLT Telecom
January 2001 – June 2003 (2 years6 months)COLT- London
AlongwithassistingINOCShiftTechniciansinthe INOCrole Ialsocarriedout the duties detailedbelow:
•Beingthe firstlevel of escalationforfaults,eitherwhile inthe office oroncall to provide advice &technical
assistance.
•Ad hoc programcreationin Excel & RemedyFaultManagementSystemforprovidingstatistical analysisof
departmentperformance&reportsforcustomers.
•Processconstruction& testingforfaultdiagnosisandresolutionwithinthe INOC.
•Technical customerliaisonforColtAccountExecutiveswhererequiredforspecificsubjects –outages,service
upgradesetc.
•Beinga technical contact/advisorforvariousprojectsonthe Coltnetworksandthe systemsthatmanage it.
•Managing the teamof INOCShiftTechnicians,issues,appraisals&trainingrequirements.
•Acceptance testing&implementationof newnetworkmanagementsystemsandsoftware forfaultrecording.
INOC/INCC/NOC Technician(ATM, DWDM,SDH)
COLT Telecom
March 1999 – January 2001 (1 year 11 months)COLT- London
Workedinthe InternationalNetworkOperationsCentre forCOLTwhichlaterbecame the International Network
Control Centre. The teammanagedthe SDH and LongDistance Network(DWDM) across Europe.
Role involved:
• Use networktoolstomonitorcore networkandcustomerservices
• Proactivelyinitiateincidentmanagementprocess
• Performdiagnosticson all Transmissionnetworkandcustomerfaults
• Generate actionplanstotroubleshootall Transmission(SDHandDWDM) networkandcustomerfaults
• Track the incidentmanagementof proactive andreactive issuesthroughthe Trouble Ticketsystem
• ManagementandTechnical escalationof Trouble Ticketsinline withprocess
• Coordinate NOCactivitieswithlocal FieldOperationsandVendor/Supplierrepresentativestodiagnose andfix
faultsacrossa pan-Europeannetwork
• Liaise withcustomerrepresentativestoprogressfaultresolution
• Supportlocal Fieldoperationswithmaintenance activities
• Work accordingto schedule ona24x7 shiftrota

3. MCI WorldComFacilities& EquipmentProject
MCI/WORLDCOM
December1998 – March 1999 (4 months)Frankfurt- Germany
•Responsibleforthe verificationof existingcustomercircuitsandNetworkSDHequipmentatcustomersitesand
POPs.
•Workingas part of the technical validationandcleanse team, verifyingdata accuracyon varioussource support
systems,inpreparationformigrationof datato the MCI/WorldcomFacilitiesandEquipment(F&E) supportsystems.
•Commissioningandintegratingon Worldcomsitese.g.Transportroomsandswitchrooms,tracing fibres,cross-
Connects,DDF,MDF andODF fibres.Responsibilitiesalsoincludedliaisingwithsite managersandNMC ensuring
customerwascompletelysatisfiedwiththe workbeingcarriedout.
Corporal Radio Telegraphist/ Systems Operator / IDNX Engineer
Royal Signals. BritishArmy
June 1986 – December1998 (12 years7 months)UK, Germany, Bosnia, Canada, Italy, Holland
Radio TelegraphistClass2:
•Engineeringof CommunicationLinks tosupportVoice andDataCircuits
•Securityclearance toDevelopedVetting(DV)
•Commanderforvehicle mountedsecure VHFandHF radiodetachments
•Trainedinradio propagation,antennaprinciplesandfrequencyprediction
•Operationsroomexperience in Canada
•Knowledge of Telecommunicationprinciplesincludingtelegraphy(Morse Code)
SystemsOperator class 1:
Workedinall aspectsof the PtarmiganCommunicationssystemusedbythe BritishArmy.
Ptarmiganisa mobile,cryptographicdigitalandmodular battlefieldwide areanetworkcommunicationssystem
basedon the PlesseySystem250 architecture.Itwasinitiallydesignedtomeetthe needsof the BritishArmyof the
Rhine inWestGermanyand replacedthe BRUIN system.The systemconsistsof anetwork of electronicexchanges
knownas trunknodes.These nodesare connectedbymultichannelUHFand SHF radiorelaylinksthatcarry voice,
data, telegraphandfacsimile communications.The Single Channel RadioAccesssubsystemiseffectivelyaVHF
secure mobile telephone systemthatgivesisolatedormobileusersanentrypointintothe PTARMIGAN network.
COURSES
 CiscoCCNA (CSCO10844324)
 Cityand Guilds 3667/7574 TelecommunicationsCabling
 IPV6
 CiscoImplementingQoS(FASTLANE)
 CiscoBGP (Global Knowledge)
 Alcatel/Newbridge 5620 NMSystemand 3670 Switches
 Juniperbasictraining(Juniper)
 BSCI v3.0 (Global Knowledge)
 QoS v2.3 (Global Knowledge)
 SDH for Engineers(Marconi)
 EM-OS NetworkOperators(Marconi)
 ALU SR 7750 CLI and GUI SAM(COLT)
 ITIL Foundation(COLT)
 NetworkLayerIntergration Virtual CPE(COLT)
 CISCOGSR 12000 (CISCO)
Sept24th
2007
July1998
Feb2010
Sep2008
2001
2010
2013
2010
2010
1999
1999
2014
2011
2014

4. EDUCATION
 Royal Signals
 Royal Signals
 Brune Park School
SystemsOperator Class 1
Radio TelegraphistClass2
9 x GSE’s
INTERESTS
Windsurfing, Kite-boarding, Skiing, Surfing, Walking and teaching my children.
REFEREES – Available on request