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Hospitality, simplified.
Command Center
Patrol In Action
Failing to Plan is Planning to Fail
1. Identify all potential points of safety or security issues
• Plan customized patrol routes, based on time of day,
situation or type of emergency or safety risk
2. Monitor execution, highlight anomalies
• Proactively identify potential issues
• Reduce response time
3. Report Incidents, suspicious activity, potential safety or
maintenance concerns in real-time
• Ensure they are actioned
• Improve response time
4. Measure and Manage
• Identify areas for improvement
• Report on compliance
Guest & Staff
Communications
Safety & Security
Operational
Efficiency
Ensure that the right
information is in the right
persons hands.
Avoid
Miscommunication
Do more with less, perform in
a consistent and efficient
manner.
Reduce
Inefficiency
Monitor execution against
plan, improve response
time.
Minimize
the Risk
Meet the Challenge Head On, Exceed Expectations
Command Center
Messenger Operations HubPatrol
Command Center
Messenger Patrol Operations Hub
Need to know about it?
• Wake-up call
• Available spa treatment
• Missed wake-up call
• Staff reminder
• Fire alarm, Door/window
ajar, Fridge open
• Equipment malfunction
• IT system issues
• Etc.
The Potential to Delivers Value Across the Entire Operation
Need to monitor it?
• Security routes
• After hours
• Pools
• Shut down procedures
• Emergency response
plans
• Equipment quality checks
• Special events
• Etc.
Need it done?
• Guest service request
• Housekeeping
• Valet
• Room service
• Maintenance
• Catering
• Audio visual
• Event Set-up / tear-down
• Etc.
Command Center, Patrol
Command Center, Patrol
Checkpoint
“Service
Doors”
Checkpoint
“Pathways”
Checkpoint
“ Tennis
Court”
Checkpoint
“Floors”
Checkpoint
“Pools”
Checkpoint
“Conference
Rooms”
1.Define your
Checkpoints
3.Create a action plan
based on business rules
4. Execute the
plan
5. Monitor and report
on execution.
2.Define who needs to
be notified, how and
when
Command Center, Patrol
How it Works……. 5 Easy Steps
Guard Assigned and
Accepts/Starts
Route
Alert
Guard Notified
of Next
Checkpoint
Event
Guard arrives at checkpoint &
scans QR Code, RFID chip to
identify status
Use Case: After Hours Patrol
Event
Guard identifies an incident
• Route Paused
• Event Reported (description,
photo)
• Guard Resumes Route
Historical Reporting
For reference as
required.
Alert
Real-time status
reported via text,
voice, email
Command Center, Patrol
Side Benefit!
Make the checkpoints work for you!
Patrol Checkpoints, Do Double Duty
1. Track & monitor safety and security
checkpoints
2. Used to share information with guests
• Upsell/cross sell services
• Hours of operation
• Specials
Messenger Patrol Operations Hub
• Guest and Staff
Messaging
• Broadcast Messaging
• Campaign Messaging
• Operational Alerts
• Automate the
assignment and
communication of tasks
• Create and Assign Tasks/
Routes
• iOS Mobile Patrol App.
• Real-time Incident
Management
• Voice Prompts in 7 Languages
• PMS Integration
• API for Application Integration
• Historical Reporting
• Monitoring Dashboard
• Alerts (email, SMS, Voice, DECT)
Management Platform
Improve communications, safety, security and operational efficiency.
Deliver a superior guest experience.
Quality Assurance Program Professional Services
Command Center
QR Code/RFID Checkpoint
Creation
Creation of checkpoints made simple.
1. Create
2. Print
3. Deploy
 Eliminate the requirement for expensive
hardware per checkpoint
 Create checkpoint previously not
possible
Command Center, Patrol
Command Center, Patrol
Web Based Route Creation
 Creation of routes made
simple.
• Define based on
business rules
• Drag and drop
checkpoints
• Edit as required
Command Center, Patrol
Mobile Application
Route Execution
 Easily initiate patrol routes on a per
user level
1. Login
2. Select Route.
3. Follow checkpoint guidance.
4. Check-in by simply scanning QR
code at applicable checkpoint.
5. Report incidents, or declare
emergency as required.
6. Complete route.
Command Center, Patrol
Real-time Incident Reports
Document incidents while running a route from the
Mobile Application.
1. Report.
2. Add incident details.
3. Add a photo if necessary.
4. Submit.
5. Return to route.
Report details along with any photos will be
available from the Patrol Web Management
interface.
Command Center, Patrol
Web Based Real-time
Monitoring
• Monitor routes currently in progress
from the web dashboard.
• Receive alerts via eMail, SMS, Phone
• Based on route status
• Emergency
• Overdue
• Paused
• Resumed
• Cancelled
• Complete
Command Center, Patrol
Web Based Historical Reporting
 Detailed route reports:
• Start/End
• Duration
• Checkpoints
• User
• Route status
• Individual checkpoints
 Filter reports
• Date
• Route
• User
• Anomalies
Patrol Alternate Solutions
Web Based Management
iOS Mobile Application
Dedicated hardware at Checkpoints
Portable QR/RFID Checkpoints
Real-time Monitoring
Incident Management
Save incident images
Historical reports
Backend notification framework
Command Center, Patrol
Improve return on investment
virtualization and integration
with existing infrastructure.
Flexible
deployment
options
Complete mobile,
scalable solution from
a single vendor
Command Center
A Trusted Supplier
• Royal Caribbean International
• Norwegian Cruise Line
• Dream Cruises
• Princess Cruises
• TUI Cruises
• P & O Cruises
• Crystal Cruises
• Seabourn Cruises
Committed to:
Deliver Technology that Matters:
Differentiate from the competition &
outperform.
Deliver Technology that is Easy:
Integrate simply, bridges the gap with
legacy systems and be cost effective.
Deliver Technology with our
customers:
Innovative solutions that solve key
business challenges.
Command Center

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Patrol from Zendelity, Functional Overview Dec 4th 2017

  • 2. Failing to Plan is Planning to Fail 1. Identify all potential points of safety or security issues • Plan customized patrol routes, based on time of day, situation or type of emergency or safety risk 2. Monitor execution, highlight anomalies • Proactively identify potential issues • Reduce response time 3. Report Incidents, suspicious activity, potential safety or maintenance concerns in real-time • Ensure they are actioned • Improve response time 4. Measure and Manage • Identify areas for improvement • Report on compliance
  • 3. Guest & Staff Communications Safety & Security Operational Efficiency Ensure that the right information is in the right persons hands. Avoid Miscommunication Do more with less, perform in a consistent and efficient manner. Reduce Inefficiency Monitor execution against plan, improve response time. Minimize the Risk Meet the Challenge Head On, Exceed Expectations Command Center Messenger Operations HubPatrol
  • 4. Command Center Messenger Patrol Operations Hub Need to know about it? • Wake-up call • Available spa treatment • Missed wake-up call • Staff reminder • Fire alarm, Door/window ajar, Fridge open • Equipment malfunction • IT system issues • Etc. The Potential to Delivers Value Across the Entire Operation Need to monitor it? • Security routes • After hours • Pools • Shut down procedures • Emergency response plans • Equipment quality checks • Special events • Etc. Need it done? • Guest service request • Housekeeping • Valet • Room service • Maintenance • Catering • Audio visual • Event Set-up / tear-down • Etc.
  • 6. Command Center, Patrol Checkpoint “Service Doors” Checkpoint “Pathways” Checkpoint “ Tennis Court” Checkpoint “Floors” Checkpoint “Pools” Checkpoint “Conference Rooms”
  • 7. 1.Define your Checkpoints 3.Create a action plan based on business rules 4. Execute the plan 5. Monitor and report on execution. 2.Define who needs to be notified, how and when Command Center, Patrol How it Works……. 5 Easy Steps
  • 8. Guard Assigned and Accepts/Starts Route Alert Guard Notified of Next Checkpoint Event Guard arrives at checkpoint & scans QR Code, RFID chip to identify status Use Case: After Hours Patrol Event Guard identifies an incident • Route Paused • Event Reported (description, photo) • Guard Resumes Route Historical Reporting For reference as required. Alert Real-time status reported via text, voice, email Command Center, Patrol
  • 9. Side Benefit! Make the checkpoints work for you! Patrol Checkpoints, Do Double Duty 1. Track & monitor safety and security checkpoints 2. Used to share information with guests • Upsell/cross sell services • Hours of operation • Specials
  • 10. Messenger Patrol Operations Hub • Guest and Staff Messaging • Broadcast Messaging • Campaign Messaging • Operational Alerts • Automate the assignment and communication of tasks • Create and Assign Tasks/ Routes • iOS Mobile Patrol App. • Real-time Incident Management • Voice Prompts in 7 Languages • PMS Integration • API for Application Integration • Historical Reporting • Monitoring Dashboard • Alerts (email, SMS, Voice, DECT) Management Platform Improve communications, safety, security and operational efficiency. Deliver a superior guest experience. Quality Assurance Program Professional Services Command Center
  • 11. QR Code/RFID Checkpoint Creation Creation of checkpoints made simple. 1. Create 2. Print 3. Deploy  Eliminate the requirement for expensive hardware per checkpoint  Create checkpoint previously not possible Command Center, Patrol
  • 12. Command Center, Patrol Web Based Route Creation  Creation of routes made simple. • Define based on business rules • Drag and drop checkpoints • Edit as required
  • 13. Command Center, Patrol Mobile Application Route Execution  Easily initiate patrol routes on a per user level 1. Login 2. Select Route. 3. Follow checkpoint guidance. 4. Check-in by simply scanning QR code at applicable checkpoint. 5. Report incidents, or declare emergency as required. 6. Complete route.
  • 14. Command Center, Patrol Real-time Incident Reports Document incidents while running a route from the Mobile Application. 1. Report. 2. Add incident details. 3. Add a photo if necessary. 4. Submit. 5. Return to route. Report details along with any photos will be available from the Patrol Web Management interface.
  • 15. Command Center, Patrol Web Based Real-time Monitoring • Monitor routes currently in progress from the web dashboard. • Receive alerts via eMail, SMS, Phone • Based on route status • Emergency • Overdue • Paused • Resumed • Cancelled • Complete
  • 16. Command Center, Patrol Web Based Historical Reporting  Detailed route reports: • Start/End • Duration • Checkpoints • User • Route status • Individual checkpoints  Filter reports • Date • Route • User • Anomalies
  • 17. Patrol Alternate Solutions Web Based Management iOS Mobile Application Dedicated hardware at Checkpoints Portable QR/RFID Checkpoints Real-time Monitoring Incident Management Save incident images Historical reports Backend notification framework Command Center, Patrol
  • 18. Improve return on investment virtualization and integration with existing infrastructure. Flexible deployment options Complete mobile, scalable solution from a single vendor Command Center
  • 19. A Trusted Supplier • Royal Caribbean International • Norwegian Cruise Line • Dream Cruises • Princess Cruises • TUI Cruises • P & O Cruises • Crystal Cruises • Seabourn Cruises Committed to: Deliver Technology that Matters: Differentiate from the competition & outperform. Deliver Technology that is Easy: Integrate simply, bridges the gap with legacy systems and be cost effective. Deliver Technology with our customers: Innovative solutions that solve key business challenges. Command Center

Editor's Notes

  1. Prebuild routes based on specific scenarios, so team does not need to look up how to execute, as soon someone starts the route, the instructions come out Daily/hourly security check-point route Lost child Fire Robbery Medical emergency terrorism Cleaning routes Preventative maintenance- wet floors- - “These would be in front of ice machines, vending areas, any common areas with water fountains or buffet areas,”- mking sure it is clean - pool areas, guestroom tubs, showers, and bathroom floors all be protected against falls. etc
  2. Goal: Introduce what Zendelity offers
  3. Goal: Introduce what Zendelity offers
  4. Goal: Patrol route example
  5. Goal: Introduce what Zendelity offers https://www.dropbox.com/s/8cgql7f1s7yp9ol/Screenshot%202017-09-14%2014.51.29.png?dl=0