This document outlines the John Deere Parts Certification Program, which has two levels (Parts Representative 1 and Advanced Parts Representative 2) to recognize skills and provide career progression. The program involves completing training courses in core parts knowledge, selling/marketing, resource utilization, and product applications. Training is delivered through instructor-led, online, or virtual classes. Credits are earned by passing assessments, and a minimum number are required to achieve each certification level over three years. Maintaining the appropriate training level is necessary to retain certification status. The goal is to promote professionalism within the dealer parts workforce.

1. Directors: G.Jayaram*, JE Temperley *, LJ Brand **, PG Hancocks**
* (USA) ** (South Africa)
14 September 2012
PARTS CERTIFICATION
Parts Representative - Career Path
Introduction:
Learning Paths available through JDU lead to qualification in the John Deere Parts Certification
Program.
The objectives of the program are:
To raise standards within the dealer parts workforce and promote professionalism.
To recognize individual’s ability, skills and experience at all levels.
To train and assess parts personal against standards and enable certification.
To retain parts personal within their chosen career.
General Information:
Career Paths are structured learning plans made of existing and new training courses all available
from John Deere through JDU. All students on courses will be assessed and provided they reach
the required standard will receive credits for each course (one credit is equivalent to approx 1 hour
training). Training credits achieved within the last 3 years are counted towards the grade.
There are 2 positions and 2 tiers within the program. These are known by John Deere position
names and Certification level numbers
Name Level
Parts Representative 1
Advance Parts Representative 2
Phone: (011) 437-2648Fax (011) 437-2811
E-mail: BarnardJanalize@JohnDeere.com
Janalize Barnard
Training Manager
John Deere (Pty) Ltd
Reg. No. 1950/037595/07
Hughes Ext. 47, 38 Oscar Str., HUGHES 1459
P.O. Box 25551, EAST RAND 1462

2. Training Media:
Training will be delivered through one of three different training media:
ILT – Instructor Led Training - The traditional face to face teaching method, this will be predominantly
held at the Training Centre in Boksburg & different Central Africa locations.
DLM – Distance Learning Module – A computer based training course where the time, place and
pace are dictated by the student.
DLC – Distance Learning Class – A computer based training course where the student connects up
to “live” interactive training session.
Training Categories:
The different subjects of training are categorized into one of four categories as follows:
- Core
- Selling & Marketing
- Resource Utilization
- Product Application
1. Core Courses:
Core courses are the building “blocks” in a specific career path.
Core courses are delivered through either DLM’s, DLC’s or ILT’s. The majority of the core subjects
cover basic equipment overview and operation training.
2. Resource Utilization: (Information sources and IT)
These courses address subjects related to the day-by-day activities of a specific Career Path. The
range of these courses is information for the new employee through to resource training for
experienced employees. Many courses deal with the computer as a tool and an information source.
3. Selling & Marketing: (Customer Care)
Selling and Marketing (Customer Care) should be a vital element of any dealer employee role.
Typically sales are one-on-one, so communication skills for parts personal can be very helpful.
These courses address the skills and techniques required of the first-rate customer care and
communication.
4. Product Application:
These courses focus on Products such as Tractors, Combines, SPFH and Sprayers etc.
Level 1 will focus on basic product knowledge. Product overview, walk around, most common wear
parts per product line and basic component identification.

3. Level 2 will be more products specific with a combination of Service Essentials DLM’s, Service
Fundamental ILT and Sales Solutions ILT.
Training Credits
All students on all courses will be assessed and provided they reach the required standard will
receive credits for each course (one day of training = 8 credits)
Assessment:
The assessment and recognition process is that students will be assessed during all classes and
be required to complete a short test at the end of each class.
The combined result of these will determine the grade of achievement for the class; these grades are
Fail & Pass as set out below.
Training credits will be provided for all assessment results above 75 and recorded in the individuals
training record within JDU and counting towards Parts Certification.
Assessment Process
Fail 0 - 74
Pass 75 - 100
Pre-Requisites:
In order to provide rigor to the process and ensure only students who have the correct pre
qualifications and prior learning can enroll on courses there is a provision within JDU to attach pre-
requisites to courses.
These will be found on some ILT courses. It is worthwhile checking and reading them before
attempting to enroll a student on a course to ensure they have the correct prior learning.
If a student does not have the correct prior learning in their training record the system will not allow
full enrolment and will advise that pre-requisites are required.
Description of Parts Representative Levels:
Level 1 – Parts Representative
Is the entry route into the program for all entrants to the certification process. The entrant may or
may not have basic parts and technical training or formal qualifications and/or experience. He/she
must obtain credits for the subjects by achieving a pass mark on the DLM’s, DLC’s and ILT’s in the
different subject areas. The parts representative has to accumulate credits in all subject areas
towards becoming Level1 certified. Basic fundamental training is covered is all subject areas.

4. Level 2 – Advance Parts Representative
This is the standard qualified and experienced parts representative level. At Level 2 a parts
representative should be enrolled on a study program of appropriate products relevant to the dealer’s
sales together with the required amount of selling and marketing and resource application.
Once accredited, the advance parts representative must maintain the minimum amount of training
each year to maintain the Level 2 status. In addition he/she will be subject to review every 3 years.
Failure to maintain the minimum number of annual training credits or failure to maintain the required
standard at the 3 year review will result in reverting to Level 1 status.
Table of required Credits:
To become eligible for certification at each level within the Parts Certification Program a minimum
number of credits must be accumulated within the individual’s training record over the preceding 3
years.
Credit is awarded only for completed and accredited courses on the basis of approximately 1 credit
per training hour. Award of credits in JDU in most cases means achieving a minimum 75 – ILT, and
80 – DLM, pass mark in the JDU course assessment process.
Required Credits (minimum)
Skill Area Min
Requirements
Parts Representative
Core
Selling & Marketing (Customer Care)
Resource Application (IT)
Product Applications
Minimum Total ( over 3 years )
Level1
Parts
Representative
Level2
AdvanceParts
Representative
36
28
24
60
148
30
48
24
80
182

5. Once a parts representative is established at any level he/she can remain at that level for as long as
desired, there is no requirement to continue on to the next tier, although it is recommended that on
reaching the appropriate level he/she gain certification at that level. Which level is appropriate for
each individual is a decision to be made in discussion between the individual and his/her parts
manager based on the individual’s age, ability and experience and the dealerships need.
In order to maintain the existing level of certification a certain amount of ongoing training and
updating is required at all levels.
Monitoring Progress:
Individual Parts Representative:
In order to check individual progress towards any of the LTA tiers JDU provides a very useful tool
called “My Progress”. This is accessed from the home page of JDU by clicking on the Learning
Paths icon at bottom centre
Dealer Training Coordinator:
A report is available for DTC’s to check the progress of all their employees with regard to credential
such as LTA accreditation levels. From the JDU home page select “Reports” from the drop down
menu under My Learning - second from left tab. From the list of reports select:
Getting Started
Historical Records
Training that your parts personal have taken in the last 3 years is recognized and credited, it all
counts towards the Parts Certification Program
Transfer between dealerships
If a new employee is employed by a John Deere dealer from an external source (competitive Ag
dealer, automotive, truck or construction dealer), his/she will enroll and start with Level 1. No credit
will be granted towards any courses.
If a parts representative is employed from another John Deere dealership he/she will retain his/her
current level of Certification status. This is because the certification is awarded on the basis of John
Deere specific training.

6. Recognition
John Deere Certificate at Level 1 completion
John Deere Certificate at Level 2 completion