This document outlines two assignments for a course on process design. Part A involves completing a process design matrix comparing a service and product, and writing a 700-word executive summary identifying appropriate design approaches. Part B involves analyzing a company's supply chain and internal process through a 14-slide presentation, including describing the current process, identifying areas for improvement, and applying concepts to personal life. The document provides detailed instructions and grading criteria for both assignments.

1. PART A
Complete the Process Design Matrix.
Develop a 700-word Executive Summary in which you identify
appropriate design approaches for the selected product and
service used in the Process Design Matrix.
· Differentiate the service process and the manufacturing
process. Explain the reasons for the differences.
· Explain how this can be applied to processes within your work
or personal life and provide examples.
Format your assignment consistent with APA format.
Process Design Matrix
Complete the process design matrix. Select one service with
which you are familiar and one product with which you are
familiar. Select the best process approach for each (e.g. service
– production line, self-service, or personal attention approach;
product – job shop, batch, assemply line, or continuous flow)
and include 3-5 line items about each aspect.
Process Design Aspect
Service
Product
Design focal point
Strategy
Process design approach

2. Process map
Process Performance Measurement
Factory location
Facilty layout
Process design
Scheduling
Producting planning
Workforce
Quality
Capacity
Inventory

3. PART B
Select a company with which you are familiar. This could be
your place of employment, a place you would like to work, or a
business you frequent.
Create a 14-slide presentation in which you analyze and
evaluate the current state of the selected company's supply
chain and an identified process. Include the following in the
presentation:
· Describe the company's supply chain.
· Identify an internal process you wish to evaluate.
· Select an appropriate design approach for the chosen process.
· Create a high-level AS IS process flow chart using an
appropriate design tool.
· Identify at least one metric to measure the process and its
application (how, what, when, and who).
· Use an appropriate tool to collect data for each step of the
process.
· Evaluate the efficiency and effectiveness of the process using
data collected.
· Determine areas for improvement.
· Design an improved process flow chart using an appropriate
tool.
· Summarize two items from this improved process and include
an application of these items to a process in your own personal
or professional life.
Format the assignment consistent with APA guidelines.
SEE attachment pls
Week 4 Application—Interview
The Influence of Culture in Infant/Toddler Programs
Step 1: Plan

4. · Think about what you have been learning about culture and
culturally responsiveness practices related to eating/feeding,
sleeping, attachment and separation, and socialization, play, and
language in an infant/toddler program
· Review the interview questions listed under Step 2.
· Schedule a time to interview an infant/toddler professional for
approximately 1 hour. (This interview may be done in person or
by phone. It is recommended that you use a laptop while
interviewing and if you are recording the interview, be sure to
ask permission.)
Step 2: Implement
· The goal of this interview is to deepen your understanding of
this professional and his or her infant/toddler program with
regard to culture and culturally responsive practices,
specifically eating/feeding, sleeping, attachment and separation,
and socialization, play, and language. Using the following
questions, conduct your interview and record his or her
responses. You are encouraged to amend these questions and/or
add questions of your own as time permits.
Reminders:
· Try to remain nonjudgmental. Your role is to listen not correct
or instruct.
· At the conclusion, thank the person for his or her time.
General
1. Tell me about the overall philosophy, approach, and services
of this infant/toddler program.
2. What are your thoughts about the ways that cultural diversity
is reflected in this program?

5. 3. How do you and your colleagues learn about families’ values,
beliefs, and expectations for their children? What are the
program’s policies or practices for including family preferences
and thinking?
Scheduling, Routines, Eating, and Sleeping
1. How does the program approach the issue of schedules,
including schedules within the program and coordination of
schedules with families?
2. What are some of the key routines in your program? How do
you and your colleagues learn from families about their home
routines and incorporate that knowledge into program practices?
If you don’t, why not?
3. How does the program learn about families’ preferences with
regard to feeding, diapering/toileting, and sleeping? How do
you and your colleagues incorporate information about home
practices into program practices? If you don’t, why not?
4. How does the program communicate with families about
feeding and sleeping practices? How does this knowledge
inform practices within the program?
5. Have any conflicts arisen with families as a result of
differing expectations with regard to schedules, feeding
practices, sleeping practices, etc.? If so, how were those
conflicts resolved?
Attachment and Separation
1. How does the program help each family enter the room when
they arrive? Or how do you typically enter the family’s home

6. when you arrive? Does this vary family-to-family? If so, why?
In what ways? What about when it is time for the family or you
to leave?
2. How have families differed in their perspectives about when
their child should be with family members or other people as
opposed to experiencing a greater degree of separateness? How
have you worked with families when their perspective is
different than yours or the program’s?
3. Have you had any conflicts with families or had any
assumptions that have been dispelled with regard to separation
and attachment? If so, please describe them.
Play, Socialization, and Language
1. How does the program learn about families’ views on play?
How do you and your colleagues incorporate those views into
program practices? If you don’t, why not?
2. How does the program learn about families’ beliefs, values,
and expectations with regard to emotional expression and
regulation? How do you and your colleagues incorporate
families’ beliefs, values, and expectations into program
practices? If you don’t, why not?
3. How does the program learn about family preferences with
regard to the language(s) their children are exposed to? How do
you and your colleagues incorporate families’ preferences into
program practices?
4. How does the program learn about how and when families use
nonverbal communication versus verbal communication at
home? How does this affect communication with
infants/toddlers in this program?
5. What are the program’s goals with regard to socialization for
infants/toddlers? How does the program learn about and

7. incorporate families’ goals with regard to socialization?
6. What are the program’s strengths and areas in need of
improvement with regard to communicating with families about
their home culture, language, and perspectives on play and
socialization?
7. Have there been any situations related to differing
perspectives with regard to any or all of these areas that have
been worked through successfully? If so, please share an
example.
In Conclusion
· What could the program improve on in terms of working
effectively with families and/or providing culturally responsive
care and education? What would you, as a professional, like to
improve on?
Step 3: Reflect
Write at least 2 pages addressing the following:
· Identify the type of program and your interviewee’s role in the
program.
· Summarize each section of your interview.
· Reflect by comparing and contrasting the program’s and
interviewee’s philosophies and practices with the information
presented in the Learning Resources.
· What insights did you gain about how the program and person
work with families?
· What insights did you gain about how the program and person
recognize the influence of culture and honors diverse
perspectives?
· What suggestions might you make, citing the Learning
Resources, to help make this program more culturally
responsive?

8. Note:When writing about your experience, do not use actual
names.
PAGE
3
EDUC 3204
Process Design Grading Guide
OPS/571 Version 6
2
Individual Assignment: Process Design Summary
Purpose of Assignment
The Executive Summary portion of the Week 1 assignment
integrates the ability to identify different design approaches
with the situations in which these approaches will be most
useful. Students also have the chance to pull in ways to use this
process in their professional and personal life.
Resources
Process Design Matrix
Grading Guide
Content
Met
Partially Met
Not Met
Comments:
The student completed the Process Design Matrix.

9. The student differentiated the process design for service and for
products and included an explanation for why they are different.
The student explained how process design can be applied to
their personal or professional life and included examples.
The paper is 700 words in length.
Total Available
Total Earned
5
#/5
Writing Guidelines
Met

10. Partially Met
Not Met
Comments:
The paper — including tables and graphs, headings, a title page,
and a reference page — is consistent with APA formatting
guidelines and meets course-level requirements.
The paper includes properly cited intellectual property using
APA style in-text citations and a reference page.
The paper includes paragraph and sentence transitions that are
logical and maintain flow throughout the paper.
The paper includes sentences that are complete, clear, and
concise.
The paper follows proper rules of grammar and usage including
spelling and punctuation.

11. Total Available
Total Earned
2
#/2
Assignment Total
#
7
#/7
Additional comments:
Copyright © 2016 by University of Phoenix. All rights reserved.
Title
ABC/123 Version X
1
Process Design Matrix
OPS/571 Version 6
1
University of Phoenix MaterialProcess Design Matrix
Complete the process design matrix. Select one service with
which you are familiar and one product with which you are
familiar. Select the best process approach for each (e.g. service
– production line, self-service, or personal attention approach;
product – job shop, batch, assemply line, or continuous flow)
and include 3-5 line items about each aspect.
Process Design Aspect

12. Service
Product
Design focal point
Strategy
Process design approach
Process map
Process Performance Measurement
Factory location
Facilty layout
Process design
Scheduling
Producting planning
Workforce
Quality

13. Capacity
Inventory
Copyright © XXXX by University of Phoenix. All rights
reserved.
Copyright © 2016, 2012 by University of Phoenix. All rights
reserved.
Process Design & Supply Chain Evaluation Grading Guide
OPS/571 Version 6
2
Individual Assignment: Process Design & Supply Chain
Evaluation
Purpose of Assignment
The Process Design and Supply Chains assignment provides
students with the opportunity to look at process designs in the
context of a familiar process and organization. Students begin
with more high level looks at the processes as they currently
exist and allows them to familiarize themselves with
appropriate tools and matrices to be used in analyses. The
summation provides students the opportunity to apply the
concepts from process design to their own careers and personal
life allowing a realistic application for the information.
Grading Guide
Content

14. Met
Partially Met
Not Met
Comments:
The student described the selected company’s supply chain.
The student identified an internal process they wish to evaluate.
The student selected an appropriate design approach for their
chosen process.
The student created and included a high-level AS IS process
flow chart using an appropriate tool and includes that with the
assignment.
The student collected data for each step of the process using an
appropriate tool and includes that with the assignment.

15. The student evaluates the efficiency and effectiveness of the
current process using the data collected.
The student determined the areas in need of improvement by
using the data collected.
The student includes a redesigned process flow chart for an
improved process using an appropriate design tool and includes
this with their assignment.
The student summarizes two items from the improved process
and includes methods to apply these to their personal or
professional life.
The presentation consists of 14 slides and is appropriate for the
audience.
The presentation includes relevant media and visual aids that
are consistent with the content.

16. Total Available
Total Earned
7
#/X
Presentation Guidelines
Met
Partially Met
Not Met
Comments:
The presentation uses a proper layout with effective headings,
fonts, styles, font sizes, and white spaces.
The presentation recognize intellectual property using in-text
citations and a reference slide.
The presentation includes an introduction and conclusion which
previews and reviews major points.

17. The presentation includes major points that are stated clearly,
organized logically, and supported by specific details,
examples, or analysis.
The presentation follows proper rules of grammar and usage
including spelling and punctuation.
Total Available
Total Earned
3
#/X
Assignment Total
#
10
#/X
Additional comments:
Copyright © 2016 by University of Phoenix. All rights reserved.