This document provides examples of positive and negative responses for common customer service scenarios. Positively framing responses is important, such as apologizing for issues, finding solutions, and getting permission before putting customers on hold. Responses should avoid blame, give false hope, or indicate the agent doesn't know how to help. When unable to fulfill a request, explanations for policies are suggested instead of refusal without reason. The goal is to keep customers satisfied and supported throughout interactions.
This document discusses excellent customer service. It begins by explaining that keeping existing customers is more important than attracting new ones, as repeat customers spend more and it costs less to retain them. It then outlines strategies for building customer loyalty like satisfaction and relationships. The document provides tips for good customer service including listening, making promises you can keep, dealing with complaints, and being helpful. It discusses communication skills and provides examples of empathetic and relationship-building phrases. Finally, it offers advice for handling different types of difficult customers through role plays.
The document discusses objections in sales and how to handle them effectively. It defines an objection as a customer concern or question rather than an excuse. Objections are opportunities to provide information and address customer needs. While many salespeople see objections as bad, they are actually good signs that the customer is engaged and giving the salesperson a chance to respond. The document provides tips on distinguishing real from fake objections, techniques for responding like using "feel, felt, found", turning objections into benefits, and common objections and strategies to overcome them like breaking down costs, facilitating decision meetings, building trust with experience and references, and making the decision to hire easy.
Service no the art of saying no to your customer by ashish kapilRahulSharma2647
The document provides 7 tips for customer service representatives to effectively say "no" to customers when refusing requests. The tips are: 1) clearly assert the refusal while avoiding empty promises; 2) say "yes" to alternative requests when possible; 3) deliver positive news even when saying no; 4) clarify requests before saying no to avoid misunderstandings; 5) use empathy statements to show care for the customer's situation; 6) fully explain the reasons for saying no; 7) offer alternatives whenever possible and follow up with customers. The overall message is that saying no to customers still requires maintaining a positive customer experience through clear communication and finding ways to satisfy customers' underlying needs.
The document provides guidance on proper email etiquette. It discusses including a clear subject line, greeting, concise body, and closing in emails. The email body should have a clear purpose. Common mistakes to avoid include omitting Oxford commas, hedging language, overly long or unclear copy, being too casual or formal, using cliches, and repetition. Maintaining a balance of formality and keeping the message concise are emphasized.
'Live chat etiquette in customer service' gives you a brief description and some tips of how to deal with your customers via live chat. Having in consideration your customer operator's personality, this presentation aims to guide you through the web chat process
This document provides information about the importance of customer service. It discusses how keeping existing customers is more important than attracting new customers, as repeat customers spend more and it costs less to retain them. The "ladder of customer loyalty" shows different levels from prospects to advocates. Strategies for building loyalty include satisfying customers and maintaining relationships. Good customer service involves listening to customers, addressing complaints, being helpful and courteous. Specific dos and don'ts are provided for communicating with customers. The document also gives tips for dealing with different types of challenging customers.
This document provides guidance on handling customer complaints and maintaining good customer service. Some key points include:
1. Establish clear customer service policies and guidelines that all employees understand and can follow. This helps ensure consistent service as a company grows.
2. Implement customer service programs that train employees to proactively address issues before they become complaints.
3. Continually communicate with customers to build relationships and provide excellent service at every stage. Addressing complaints is an opportunity to keep customers satisfied.
This document discusses excellent customer service. It begins by explaining that keeping existing customers is more important than attracting new ones, as repeat customers spend more and it costs less to retain them. It then outlines strategies for building customer loyalty like satisfaction and relationships. The document provides tips for good customer service including listening, making promises you can keep, dealing with complaints, and being helpful. It discusses communication skills and provides examples of empathetic and relationship-building phrases. Finally, it offers advice for handling different types of difficult customers through role plays.
The document discusses objections in sales and how to handle them effectively. It defines an objection as a customer concern or question rather than an excuse. Objections are opportunities to provide information and address customer needs. While many salespeople see objections as bad, they are actually good signs that the customer is engaged and giving the salesperson a chance to respond. The document provides tips on distinguishing real from fake objections, techniques for responding like using "feel, felt, found", turning objections into benefits, and common objections and strategies to overcome them like breaking down costs, facilitating decision meetings, building trust with experience and references, and making the decision to hire easy.
Service no the art of saying no to your customer by ashish kapilRahulSharma2647
The document provides 7 tips for customer service representatives to effectively say "no" to customers when refusing requests. The tips are: 1) clearly assert the refusal while avoiding empty promises; 2) say "yes" to alternative requests when possible; 3) deliver positive news even when saying no; 4) clarify requests before saying no to avoid misunderstandings; 5) use empathy statements to show care for the customer's situation; 6) fully explain the reasons for saying no; 7) offer alternatives whenever possible and follow up with customers. The overall message is that saying no to customers still requires maintaining a positive customer experience through clear communication and finding ways to satisfy customers' underlying needs.
The document provides guidance on proper email etiquette. It discusses including a clear subject line, greeting, concise body, and closing in emails. The email body should have a clear purpose. Common mistakes to avoid include omitting Oxford commas, hedging language, overly long or unclear copy, being too casual or formal, using cliches, and repetition. Maintaining a balance of formality and keeping the message concise are emphasized.
'Live chat etiquette in customer service' gives you a brief description and some tips of how to deal with your customers via live chat. Having in consideration your customer operator's personality, this presentation aims to guide you through the web chat process
This document provides information about the importance of customer service. It discusses how keeping existing customers is more important than attracting new customers, as repeat customers spend more and it costs less to retain them. The "ladder of customer loyalty" shows different levels from prospects to advocates. Strategies for building loyalty include satisfying customers and maintaining relationships. Good customer service involves listening to customers, addressing complaints, being helpful and courteous. Specific dos and don'ts are provided for communicating with customers. The document also gives tips for dealing with different types of challenging customers.
This document provides guidance on handling customer complaints and maintaining good customer service. Some key points include:
1. Establish clear customer service policies and guidelines that all employees understand and can follow. This helps ensure consistent service as a company grows.
2. Implement customer service programs that train employees to proactively address issues before they become complaints.
3. Continually communicate with customers to build relationships and provide excellent service at every stage. Addressing complaints is an opportunity to keep customers satisfied.
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-AlabiMorolake Ojuola
This document provides guidance for service professionals on effectively handling customer complaints and interactions. It discusses that complaints should be seen as opportunities to improve rather than negatives. Every complaint is a "gift" that can help strengthen customer relationships and satisfaction. The document outlines best practices such as actively listening to customers, acknowledging and empathizing with their concerns, apologizing and fixing issues, and thanking customers. When saying "no" to customers, alternatives should be offered rather than outright denial. Effective phone interactions involve promptly answering calls, addressing customers respectfully by name, avoiding jargon, and properly documenting issues. The overall message is that how customers are treated and problems are handled will have a long lasting impact.
Hello viewers, this presentation covers key attributes that makes one successful in delivering good customer service. I have named it as “advanced” because there is a basic presentation that I use to set a firm ground and then transition into this. Most of the data here is not my proprietary but has been looked up on various internet search engines. Hope you find this interesting.
The document provides tips for good customer service. It recommends listening to customers, taking responsibility for mistakes to appear honest, solving problems directly rather than outsourcing, keeping company information up-to-date, and offering replacements or discounts when issues can't be resolved. Employees should be trained to admit faults without fear of reprisal since it benefits both customers and the business. The overall goal is to satisfy customers and earn their loyalty.
The document discusses different types of questions that can be used in sales questioning, including open-ended questions, closed-ended questions, choice questions, and benefit-tag questions. It provides examples for each type and explains when each should be used. The document also discusses positive and negative customer responses, typical closes used in sales, and the importance of post-call reviews. Overall, the document provides guidance on effective questioning techniques and handling customer responses during the different phases of a sales call.
This document provides guidance on providing superior customer service over the telephone for employees. It discusses establishing empathy and understanding for customers' basic needs, demonstrating the 5 dimensions of customer service, maintaining a positive attitude, and techniques for managing different call situations like angry or abusive callers. The overall goal is to improve customer satisfaction and the organization's public image through phone interactions.
This document contains strategies for improving customer retention and satisfaction. It discusses the importance of extraordinary customer service, taking customer advice, standing for something as a company, choosing the right communication platforms, making it easy for customers to provide feedback, using product updates to re-engage customers, providing additional value compared to competitors, being more convenient than others, prioritizing quality, responding to customers, displaying customer satisfaction, recovering well from mistakes, and keeping customers happy by reducing their effort. The overall goal is to deliver excellent customer service and retain customers long-term.
Questions & answers call center by teacher jpSerrgioDj Ajc
The candidate describes their strengths as being a fast learner able to take on new skills, and sees their ability to learn overcoming any lack of experience. They are excited to work in a fast-paced call center environment where they can use communication skills to solve problems and improve customer experience. For handling angry customers, the candidate advocates listening, understanding the customer's perspective without taking it personally, and making it a priority to find a solution.
Live chat etiquette plays an important role in customer service. Proper greetings, clarifying questions, admitting mistakes, following up, and wrapping up conversations professionally can help agents provide better support. Training agents on chat etiquette ensures they communicate effectively and maintain a friendly, helpful tone.
The document contains an interview preparation guide for an inexperienced applicant applying for an entry-level customer service representative position at a bank. It includes sample questions and recommended answers to common interview questions focusing on the applicant's education, work experience, customer service skills, and ability to handle difficult customer situations. The guide provides advice on highlighting relevant skills and experiences while addressing lack of direct work experience.
5. When A Customer Demands To Speak With Your SupervisorVansight
The document provides guidance on how to handle customers who demand to speak to a supervisor. It suggests probing questions to understand the customer's concern without taking the bait if they criticize. If the supervisor is available, the employee should briefly explain the situation and then allow the supervisor to take over the interaction, introducing themselves and addressing the issue. Managing these situations properly avoids escalating customer frustration while ensuring their concerns are still heard.
Filtered unknown charges module august 26, 2019KazunoriKato1
This is one of Kazunori's modules. Originally from Keynote, this file has been exported to Powerpoint and modified to protect the privacy of the client.
This document provides best practices and tactics for using live chat to grow a business. It recommends empathizing with customers, using positive language, asking clarifying questions, limiting the number of chats per agent, communicating status, providing transcripts, creating proactive greetings, gathering basic info from customers, responding quickly, showing agents messages before sending, having meaningful conversations, upselling and downselling appropriately, asking for social media engagement, leveraging historical chat data, extending chat hours, displaying agent photos, identifying site issues, engaging customers before cart abandonment, including chat in abandonment emails, supporting multiple languages, A/B testing, and using chat archives for insights. The document aims to help businesses maximize live chat for conversions and
pPresenting your items on your ecommerce site is very important. So if you own an ecommerce site or looking for starting one then you should follow these guidelines.
Handling customer complaints, Dealing Different Types of Guest pranjal joshi
Customer service is important for keeping customers satisfied and returning. There are different types of customers and effective strategies for handling complaints. It is important to listen to complaints, take them seriously, and resolve issues to the customer's satisfaction in order to change unhappy customers into loyal returning customers.
The document discusses important customer service skills. It defines a customer and explains why customer service is important for businesses. The main customer service skills that every employee needs are then outlined, including patience, attentiveness, clear communication, product knowledge, using positive language, time management, ability to read customers, having a calming presence, handling surprises, tenacity, closing interactions well, and a willingness to learn.
Omni Hotels Importance Of Customer Servicejnixon08
The document outlines techniques for effectively opening and closing reservation phone calls at Omni Hotels. It emphasizes making a good first impression, actively listening to understand customer needs, and leaving customers with a positive experience. Key aspects include greeting the customer by name, asking questions to clarify their request, thanking them for their time, and ensuring all information is confirmed before ending the call. The goal is to exceed customer expectations and distinguish the company through superior customer service.
Useful to all beginners and marketors.
Customer Relationship Management Practical Knowledge is created for my students. It has several books, slides and authors knowledge in summary. Thanks to all.
WebQuTest your customer service skills.httpwww.donnae.docxmelbruce90096
WebQu
Test your customer service skills.
http://www
.donnaearltraining.com/ Articles/CustomerService Quiz, html
which ultimately evolved into today's portable music devices. If Edison had not developed the phonograph, imagine how life would be without easy access to music.
Employees need to enhance their workplace creativity. Doing so opens doors for new products and increased efficiencies. While creativity is important in the workplace, it is not useful if the new ideas are not acted upon. Innovation is the introduction of a new product. Think of innovation as putting your creative ideas into action. An important element of contributing to the success of any workplace is to continually identify new uses and applications for items and/or situations and then act upon those new ideas. Work on improving your creative and innovative skills in an effort to improve and/or contribute to your company's success.
101
102 Module 2 Workplace Basics
Excellent Customer Service Defined
An important business concept relating to workplace quality is customer service. Customer service is the treatment an employee provides the customer.
Customers expect excellent customer service. They want to be treated with respect and kindness. They not only want but expect employees to be competent, dependable, and responsive. They expect the business environment to be clean, safe, and organized.
A competent employee is an employee who knows the product(s) his or her company offers. Competent employees are able to answer questions when a customer asks. Customers expect employees to be able to help them decide on a purchase by giving them correct information about the product. If you cannot answer a question, direct the customer to another employee who can assist the customer.
Dependable means that you are reliable and taking responsibility to assist a customer. Do not pretend to know something when you do not know the answer to a customer's question. Customers expect you to help them solve their problems. Admit when you do not know the answer. You will gain respect in admitting that you do not know all the answers but are willing to find someone who can assist the customer. If there is a situation in which you seek assistance from another employee when helping a customer, do not just hand the customer over to the other employee without explaining the situation. Whenever possible, stay with the customer and learn from your coworker so that, in the future, you will know the answer the next time someone asks.
A responsive employee provides a customer personal attention. Being responsive means that you are aware of the customer's need, often before the customer even realizes that need. Some customers like to be left alone to shop for a product but want you near if questions arise. Other customers would like you to guide them step by step when purchasing a product. When a customer approaches your area, make every effort to acknowledge the customer as soon as possible. .
If you want a spell that is solely about getting your lover back in your arms, this spell has significant energy just to do that for your love life. This spell has the ability to influence your lover to come home no matter what forces are keeping them away. Using my magical native lost love spells, I can bring back your ex-husband or ex-wife to you, if you still love them and want them back.
Even if they have remarried my lost love spells will bring them back and they will love you once again. By requesting this spell; the lost love of your life could be back on their way to you now. This spell does not force love between partners. It works when there is genuine love between the two but for some unforeseen circumstance, you are now apart.
I cast these advanced spells to bring back lost love where I use the supernatural power and forces to reconnect you with one specific person you want back in your existence. Bring back your ex-lover & make them commit to a relationship with you again using bring back lost love spells that will help ex lost lovers forgive each other.
Losing your loved one sometimes can be inevitable but the process of getting your ex love back to you can be extremely very hard. However, that doesn’t mean that you cannot win your ex back any faster. Getting people to understand each other and create the unbreakable bond is the true work of love spells.
Love spells are magically cast with the divine power to make the faded love to re-germinate with the intensive love power to overcome all the challenges.
My effective bring back lost love spells are powerful within 24 hours. Dropping someone you adore is like breaking your heart in two pieces, especially when you are deeply in love with that character. Love is a vital emotion and has power to do the entirety glad and quality, however there comes a time whilst humans are deserted via their loved ones and are deceived, lied, wronged and blamed. Bring back your ex-girlfriend & make them commit to a relationship with you again using bring back lost love spells to make fall back in love with you.
Make your ex-husband to get back with you using bring back lost love spells to make your ex-husband to fall back in love with you & commit to marriage & with you again.
Bring back lost love spells to help ex-lover resolve past difference & forgive each other for past mistakes. Capture his heart & make him yours using love spells.
His powerful lost lover spell works in an effective and fastest way. By using a lover spell by Prof. Balaj, the individuals can bring back lost love. Its essential fascinating powers can bring back lost love, attract new love, or improve an existing relationship. With the right spell and a little faith, individuals can create the lasting and fulfilling relationship everyone has always desired.
Visit https://www.profbalaj.com/love-spells-loves-spells-that-work/ for more info or
Call/WhatsApp +27836633417 NOW FOR GUARANTEED RESULTS
Pruning enhances your garden's visual appeal by keeping plants neat and well-formed. Whether you prefer a formal, structured look or a more natural, free-flowing design, regular pruning helps you achieve and maintain your desired garden style. A well-pruned garden looks cared for and can significantly improve the overall beauty of your outdoor space.
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-AlabiMorolake Ojuola
This document provides guidance for service professionals on effectively handling customer complaints and interactions. It discusses that complaints should be seen as opportunities to improve rather than negatives. Every complaint is a "gift" that can help strengthen customer relationships and satisfaction. The document outlines best practices such as actively listening to customers, acknowledging and empathizing with their concerns, apologizing and fixing issues, and thanking customers. When saying "no" to customers, alternatives should be offered rather than outright denial. Effective phone interactions involve promptly answering calls, addressing customers respectfully by name, avoiding jargon, and properly documenting issues. The overall message is that how customers are treated and problems are handled will have a long lasting impact.
Hello viewers, this presentation covers key attributes that makes one successful in delivering good customer service. I have named it as “advanced” because there is a basic presentation that I use to set a firm ground and then transition into this. Most of the data here is not my proprietary but has been looked up on various internet search engines. Hope you find this interesting.
The document provides tips for good customer service. It recommends listening to customers, taking responsibility for mistakes to appear honest, solving problems directly rather than outsourcing, keeping company information up-to-date, and offering replacements or discounts when issues can't be resolved. Employees should be trained to admit faults without fear of reprisal since it benefits both customers and the business. The overall goal is to satisfy customers and earn their loyalty.
The document discusses different types of questions that can be used in sales questioning, including open-ended questions, closed-ended questions, choice questions, and benefit-tag questions. It provides examples for each type and explains when each should be used. The document also discusses positive and negative customer responses, typical closes used in sales, and the importance of post-call reviews. Overall, the document provides guidance on effective questioning techniques and handling customer responses during the different phases of a sales call.
This document provides guidance on providing superior customer service over the telephone for employees. It discusses establishing empathy and understanding for customers' basic needs, demonstrating the 5 dimensions of customer service, maintaining a positive attitude, and techniques for managing different call situations like angry or abusive callers. The overall goal is to improve customer satisfaction and the organization's public image through phone interactions.
This document contains strategies for improving customer retention and satisfaction. It discusses the importance of extraordinary customer service, taking customer advice, standing for something as a company, choosing the right communication platforms, making it easy for customers to provide feedback, using product updates to re-engage customers, providing additional value compared to competitors, being more convenient than others, prioritizing quality, responding to customers, displaying customer satisfaction, recovering well from mistakes, and keeping customers happy by reducing their effort. The overall goal is to deliver excellent customer service and retain customers long-term.
Questions & answers call center by teacher jpSerrgioDj Ajc
The candidate describes their strengths as being a fast learner able to take on new skills, and sees their ability to learn overcoming any lack of experience. They are excited to work in a fast-paced call center environment where they can use communication skills to solve problems and improve customer experience. For handling angry customers, the candidate advocates listening, understanding the customer's perspective without taking it personally, and making it a priority to find a solution.
Live chat etiquette plays an important role in customer service. Proper greetings, clarifying questions, admitting mistakes, following up, and wrapping up conversations professionally can help agents provide better support. Training agents on chat etiquette ensures they communicate effectively and maintain a friendly, helpful tone.
The document contains an interview preparation guide for an inexperienced applicant applying for an entry-level customer service representative position at a bank. It includes sample questions and recommended answers to common interview questions focusing on the applicant's education, work experience, customer service skills, and ability to handle difficult customer situations. The guide provides advice on highlighting relevant skills and experiences while addressing lack of direct work experience.
5. When A Customer Demands To Speak With Your SupervisorVansight
The document provides guidance on how to handle customers who demand to speak to a supervisor. It suggests probing questions to understand the customer's concern without taking the bait if they criticize. If the supervisor is available, the employee should briefly explain the situation and then allow the supervisor to take over the interaction, introducing themselves and addressing the issue. Managing these situations properly avoids escalating customer frustration while ensuring their concerns are still heard.
Filtered unknown charges module august 26, 2019KazunoriKato1
This is one of Kazunori's modules. Originally from Keynote, this file has been exported to Powerpoint and modified to protect the privacy of the client.
This document provides best practices and tactics for using live chat to grow a business. It recommends empathizing with customers, using positive language, asking clarifying questions, limiting the number of chats per agent, communicating status, providing transcripts, creating proactive greetings, gathering basic info from customers, responding quickly, showing agents messages before sending, having meaningful conversations, upselling and downselling appropriately, asking for social media engagement, leveraging historical chat data, extending chat hours, displaying agent photos, identifying site issues, engaging customers before cart abandonment, including chat in abandonment emails, supporting multiple languages, A/B testing, and using chat archives for insights. The document aims to help businesses maximize live chat for conversions and
pPresenting your items on your ecommerce site is very important. So if you own an ecommerce site or looking for starting one then you should follow these guidelines.
Handling customer complaints, Dealing Different Types of Guest pranjal joshi
Customer service is important for keeping customers satisfied and returning. There are different types of customers and effective strategies for handling complaints. It is important to listen to complaints, take them seriously, and resolve issues to the customer's satisfaction in order to change unhappy customers into loyal returning customers.
The document discusses important customer service skills. It defines a customer and explains why customer service is important for businesses. The main customer service skills that every employee needs are then outlined, including patience, attentiveness, clear communication, product knowledge, using positive language, time management, ability to read customers, having a calming presence, handling surprises, tenacity, closing interactions well, and a willingness to learn.
Omni Hotels Importance Of Customer Servicejnixon08
The document outlines techniques for effectively opening and closing reservation phone calls at Omni Hotels. It emphasizes making a good first impression, actively listening to understand customer needs, and leaving customers with a positive experience. Key aspects include greeting the customer by name, asking questions to clarify their request, thanking them for their time, and ensuring all information is confirmed before ending the call. The goal is to exceed customer expectations and distinguish the company through superior customer service.
Useful to all beginners and marketors.
Customer Relationship Management Practical Knowledge is created for my students. It has several books, slides and authors knowledge in summary. Thanks to all.
WebQuTest your customer service skills.httpwww.donnae.docxmelbruce90096
WebQu
Test your customer service skills.
http://www
.donnaearltraining.com/ Articles/CustomerService Quiz, html
which ultimately evolved into today's portable music devices. If Edison had not developed the phonograph, imagine how life would be without easy access to music.
Employees need to enhance their workplace creativity. Doing so opens doors for new products and increased efficiencies. While creativity is important in the workplace, it is not useful if the new ideas are not acted upon. Innovation is the introduction of a new product. Think of innovation as putting your creative ideas into action. An important element of contributing to the success of any workplace is to continually identify new uses and applications for items and/or situations and then act upon those new ideas. Work on improving your creative and innovative skills in an effort to improve and/or contribute to your company's success.
101
102 Module 2 Workplace Basics
Excellent Customer Service Defined
An important business concept relating to workplace quality is customer service. Customer service is the treatment an employee provides the customer.
Customers expect excellent customer service. They want to be treated with respect and kindness. They not only want but expect employees to be competent, dependable, and responsive. They expect the business environment to be clean, safe, and organized.
A competent employee is an employee who knows the product(s) his or her company offers. Competent employees are able to answer questions when a customer asks. Customers expect employees to be able to help them decide on a purchase by giving them correct information about the product. If you cannot answer a question, direct the customer to another employee who can assist the customer.
Dependable means that you are reliable and taking responsibility to assist a customer. Do not pretend to know something when you do not know the answer to a customer's question. Customers expect you to help them solve their problems. Admit when you do not know the answer. You will gain respect in admitting that you do not know all the answers but are willing to find someone who can assist the customer. If there is a situation in which you seek assistance from another employee when helping a customer, do not just hand the customer over to the other employee without explaining the situation. Whenever possible, stay with the customer and learn from your coworker so that, in the future, you will know the answer the next time someone asks.
A responsive employee provides a customer personal attention. Being responsive means that you are aware of the customer's need, often before the customer even realizes that need. Some customers like to be left alone to shop for a product but want you near if questions arise. Other customers would like you to guide them step by step when purchasing a product. When a customer approaches your area, make every effort to acknowledge the customer as soon as possible. .
If you want a spell that is solely about getting your lover back in your arms, this spell has significant energy just to do that for your love life. This spell has the ability to influence your lover to come home no matter what forces are keeping them away. Using my magical native lost love spells, I can bring back your ex-husband or ex-wife to you, if you still love them and want them back.
Even if they have remarried my lost love spells will bring them back and they will love you once again. By requesting this spell; the lost love of your life could be back on their way to you now. This spell does not force love between partners. It works when there is genuine love between the two but for some unforeseen circumstance, you are now apart.
I cast these advanced spells to bring back lost love where I use the supernatural power and forces to reconnect you with one specific person you want back in your existence. Bring back your ex-lover & make them commit to a relationship with you again using bring back lost love spells that will help ex lost lovers forgive each other.
Losing your loved one sometimes can be inevitable but the process of getting your ex love back to you can be extremely very hard. However, that doesn’t mean that you cannot win your ex back any faster. Getting people to understand each other and create the unbreakable bond is the true work of love spells.
Love spells are magically cast with the divine power to make the faded love to re-germinate with the intensive love power to overcome all the challenges.
My effective bring back lost love spells are powerful within 24 hours. Dropping someone you adore is like breaking your heart in two pieces, especially when you are deeply in love with that character. Love is a vital emotion and has power to do the entirety glad and quality, however there comes a time whilst humans are deserted via their loved ones and are deceived, lied, wronged and blamed. Bring back your ex-girlfriend & make them commit to a relationship with you again using bring back lost love spells to make fall back in love with you.
Make your ex-husband to get back with you using bring back lost love spells to make your ex-husband to fall back in love with you & commit to marriage & with you again.
Bring back lost love spells to help ex-lover resolve past difference & forgive each other for past mistakes. Capture his heart & make him yours using love spells.
His powerful lost lover spell works in an effective and fastest way. By using a lover spell by Prof. Balaj, the individuals can bring back lost love. Its essential fascinating powers can bring back lost love, attract new love, or improve an existing relationship. With the right spell and a little faith, individuals can create the lasting and fulfilling relationship everyone has always desired.
Visit https://www.profbalaj.com/love-spells-loves-spells-that-work/ for more info or
Call/WhatsApp +27836633417 NOW FOR GUARANTEED RESULTS
Pruning enhances your garden's visual appeal by keeping plants neat and well-formed. Whether you prefer a formal, structured look or a more natural, free-flowing design, regular pruning helps you achieve and maintain your desired garden style. A well-pruned garden looks cared for and can significantly improve the overall beauty of your outdoor space.
3 Examples of new capital gains taxes in CanadaLakshay Gandhi
Stay informed about capital gains taxes in Canada with our detailed guide featuring three illustrative examples. Learn what capital gains taxes are and how they work, including how much you pay based on federal and provincial rates. Understand the combined tax rates to see your overall tax liability. Examine specific scenarios with capital gains of $500k and $1M, both before and after recent tax changes. These examples highlight the impact of new regulations and help you navigate your tax obligations effectively. Optimize your financial planning with these essential insights!
💼 Dive into the intricacies of capital gains taxes in Canada with this insightful video! Learn through three detailed examples how these taxes work and how recent changes might impact you.
❓ What are capital gains taxes? Understand the basics of capital gains taxes and why they matter for your investments.
💸 How much taxes do I pay? Discover how the amount of tax you owe is calculated based on your capital gains.
📊 Federal tax rates: Explore the federal tax rates applicable to capital gains in Canada.
🏢 Provincial tax rates: Learn about the varying provincial tax rates and how they affect your overall tax bill.
⚖️ Combined tax rates: See how federal and provincial tax rates combine to determine your total tax obligation.
💵 Example 1 – Capital gains $500k: Examine a scenario where $500,000 in capital gains is taxed.
💰 Example 2 – Capital gains of $1M before the changes: Understand how a $1 million capital gain was taxed before recent changes.
🆕 Example 3 – Capital gains of $1M after the changes: Analyze the tax implications for a $1 million capital gain after the latest tax reforms.
🎉 Conclusion: Summarize the key points and takeaways to help you navigate capital gains taxes effectively.
#CapitalGainsTax #Taxation #CanadianTax #InvestmentTax #TaxRates #FinancialPlanning #TaxReform #CapitalGains #TaxExamples 💼💸📊🏢⚖️💵💰🆕
Gujar Industries India Pvt. Ltd is a leading manufacturer of X-ray baggage scanners in India. With a strong focus on innovation and quality, the company has established itself as a trusted provider of security solutions for various industries. Their X-ray baggage scanners are designed to meet the highest standards of safety and efficiency, making them ideal for use in airports, government buildings, and other high-security environments. Gujar Industries India Pvt. Ltd is committed to providing cutting-edge technology and reliable products to ensure the safety and security of their customers.
Job Vacancies in Norway 🇳🇴
Warehouse Workers for Clothing
2year WORKPERMIT 👍
Salary: €3900-4300 per month (Paid twice a month).
Requirements:
* Duties include quality control of products, order picking, packing goods, and applying stickers and labels.
* Work schedule: 8-10 hours per day, 5 days a week.
Documents 📄
*Adhar
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Education documents
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Education documents
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Bridging the Language Gap The Power of Simultaneous Interpretation in RwandaKasuku Translation Ltd
Rwanda is a nation on the rise, fostering international partnerships and economic growth. With this progress comes a growing need for seamless communication across languages. Simultaneous interpretation emerges as a vital tool in this ever-evolving landscape. When seeking the best simultaneous interpretation in Rwanda, Kasuku Translation stands out as a premier choice.
Understanding Love Compatibility or Synastry: Why It MattersAstroForYou
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2. What are customer Service scenarios for?
It strengthens the brand’s voice
Helps build strong customer relationships
Improves customer satisfaction
Boosts customer experience with your brand
3. 1. You have to answer the phone
When you answer the phone, make sure you’re making a
good impression. Introduce yourself and your company to
make a connection with the caller.
Say:
• Hi, this is [your name] from [company name]. May I ask
who’s calling?
• Hi, this is [your name] from [company name]. How can I
help you today?
Don’t say: “Hello [followed by nothing].” When you give your
name, it adds a human touch to the interaction.
4. There’s a supply chain disruption, and your bestseller
sold out? That’s bad but manageable.
You definitely don’t have to go into details when a
customer asks about it. There’s a better way to answer.
2.Aspecificproductisunavailable
5. Don’t say:
Phrases containing “not in stock,” “unavailable,” or “I
can’t.” Instead, use positive language.
2.Aspecificproductisunavailable
6. Say:
• That item will be back in stock [enter when]. You can
preorder it right now to ensure you receive it as
soon as it reaches our warehouse.
• Unfortunately, this product is discontinued. But I get
why you like it. Here’s a link to a similar range that
our customers switched to [insert a link].
• We’re expecting the item to be delivered any time
soon. I can let you know when it reaches our
warehouse. What is the best method of contacting
you?
2.Aspecificproductisunavailable
7. It happens too often, right? So often, in fact, that you
could have a dedicated chatbot to answer it day in and
day out.
From the customer’s perspective, though, the question
is unique, and they’ll expect the best service.
You should have a detailed response at hand
(preferably in the form of a link to the knowledge base)
and help the customer along the way.
3.Thecustomeraskscommoncustomer
supportquestion
8. Don’t say:
“Not this one again!”
“I quit.” (Unless you really want to quit.)
3.Thecustomeraskscommoncustomer
supportquestion
9. Say:
• I’m more than happy to help you install a live chat on your
website. But first, let me share this knowledge base article
that can guide you through the process. I won’t hang up in
case you want to ask me any questions along the way.
• Sure, I can help you with the customization. Here’s a step-by-
step guide [refer the customer to the website] on how to do it.
Would you like me to assist you, or can you take it from here?
3. The customer asks common
customer support question
10. Customers often come up with ideas to improve the
product. Some feature requests are useful, and some
are, well, “less useful.”
As much as you don’t want to offend a customer by
declining their idea, you can’t deceive them.
4.Youhavetosaynotothecustomer
11. Don’t Say:
“We’ll take a look!” Don’t give false hope when clearly the
new feature is ludicrous.
“Thanks, but no thanks.” Avoid sounding rude at all costs.
4.Youhavetosaynotothecustomer
12. Say:
• Thank you for sharing your ideas with us. Unfortunately, we
can’t implement it at the moment. Our product team is now
working on [enter what new feature(s)]. If our implementation
schedule changes in the near future, I’ll personally update you.
4. You have to say no to the
customer
13. Say:
• I’m sorry our product doesn’t have the feature to solve your
problem. Could you provide more details so that I’m sure
there’s no misunderstanding? [Listen to what the customer’s
problem is without interrupting.] From my experience, [the
requested feature] may not be feasible because of [clearly
explain why, e.g., complications down the road, security
breach, an increase in the cost of using it].
4. You have to say no to the
customer
14. Say:
I am afraid we can’t extend the trial period, but I can offer you a
15% discount on this subscription plan as a goodwill gesture.
4. You have to say no to the
customer
15. You don’t have to have an immediate answer or a
solution to every query. In cases like this, briefly
explain why it will take a little longer to answer. Buy
yourself a little time while searching.
5.Youdon’tknowtheanswer
16. Don’t Say:
“I don’t know.” You can do better!
“Please come back when my shift’s over.” Nice try.
5.Youdon’tknowtheanswer
17. Say:
• Good question. No one’s asked that before. Let me check that
for you.
• Bear with me for a moment while I’m finding it out for you.
• There can be a couple of things causing that. It will take me a
minute or two to find out.
5. You don’t know the answer
18. If the issue is complicated, you’ll need extra time to solve it. If
you’re on the phone, you might need to put the customer on hold
or transfer them to a different agent.
5. You don’t know the answer
19. Customers nowadays are used to getting their issues
solved instantly. According to our customer experience
study, 44% of online customers don’t want to wait
longer than 5 minutes. So asking them to hold can be
like walking on really thin ice.
6.Youhavetoputthecustomeronholdorcall
backlater
20. Don’t Say:
“I’ll put you on hold.” *annoying on-hold music*. Not without
an explanation.
6.Youhavetoputthecustomeronholdor
callbacklater
21. Say:
• I’m sorry it’s taking me longer than usual to find out. Would
you mind if I put you on hold to consult with my team? [Wait
for a positive response]. Great, I’ll be back in two minutes.
• I’ve checked [X and Y], and I still can’t find out the cause. May
I please put you on hold for three minutes? [Wait for a positive
response]. Can I please take your email or a phone number
just in case we get disconnected?
6. You have to put the customer
on hold or call back later
22. When the set time has passed, you need to check with the
customer, so they don’t feel abandoned and show them that
you’re committed to finding the answer.
6. You have to put the customer
on hold or call back later
23. Say:
• Thank you for holding. I’m sorry to have kept you waiting. I
still need a minute or two [e.g., to replicate the issue]. Thanks
for your patience.
6. You have to put the customer
on hold or call back later
24. Then, if you managed to find the solution, explain the problem. If
not, you can suggest to the customer you call them back when
you found out the cause of the issue.
6. You have to put the customer
on hold or call back later
25. Don’t say:
“Drop me an email later today, will you?” (It’s not the customer’s
job to follow up).
6. You have to put the customer
on hold or call back later
26. Say:
I wouldn’t like to keep you on the line any longer, so is this okay if
I contact you after I fixed the issue? [Wait for a positive
response.] Thank you. What’s the best way to contact you,
please?
6. You have to put the customer
on hold or call back later
27. It can be an everyday interaction in larger companies,
but you don’t want to sound like you’re washing your
hands off an angry customer or their problem. In the
best customer service scenarios, agents explain why
they’re transferring clients and ask if it’s ok with them.
7.Youhavetotransferthecustomer
28. Don’t Say:
“I’m new here, so hold on while I transfer you.” Ask if it’s ok
first.
7.Youhavetotransferthecustomer
29. Say:
• Do you mind if I transfer you to my colleague [name of your
teammate] who specializes in [the area of expertise] and will
be able to resolve this for you quickly?
• May I transfer you to my colleague who has dealt with this
issue before, so you’ll get the solution faster?
• I can see my colleague who is an expert in this area is
available. I can transfer you now for a quicker resolution if
you’d like.
7. You have to transfer the
customer
30. Some customers take the “customer is always right”
too literally and will press you to break the rules or do a
favor for them. When the request is entirely out of the
question, focus on explaining what holds you back from
granting the wish or why the rule is essential.
8.Thecustomerasksyouforafavor
31. Don’t Say:
• “Don’t ask me. I haven’t come up with the (stupid) rule.”
• “I would if I could.”
8.Thecustomerasksyouforafavor
32. Say:
• I hear why you’re upset, but unfortunately, I can’t help you with
that at the moment. This policy is to [explain what it’s for, e.g.,
ensure your personal data is safe with us, there are no
complications down the road or comfort of other customers].
• I understand your frustration and believe in what you’re saying,
but customer service reps don’t have access to your password
to avoid security risks. But I can help you retrieve your
password. Here’s what you should do step-by-step.
8. The customer asks you for a
favor
33. In an ideal customer service scenario, you can try to find an
alternative solution to a loyal customer’s request.
Say:
• Unfortunately, I can’t give you a discount on products on sale
because we’ve made sure to price the product at what it’s
worth, but if you spend over $100, I can offer you free shipping.
8. The customer asks you for a
favor
34. Tip: You should always consider the weight of a customer’s request
and come up with a solution that meets their needs and fits into
your organization’s culture.
8. The customer asks you for a
favor
35. This one’s a biggie. Customers can get really frustrated
when the product they were searching for for a long
time or paid a hefty price for doesn’t arrive in mint
condition, or worse—doesn’t work.
Customers will most likely ask for a replacement or a
refund. Your role is to admit the mistake and apologize.
Here’s what the perfect customer service scenario looks
like.
9.Thecustomergetsafaultyorawrong
product
36. Don’t Say:
• “You’ll get a new one in 10 working days.” Ask if this is
what they want first.
• “Are you sure your kid didn’t break it?” Let’s avoid
blaming the customer.
9.Thecustomergetsafaultyorawrong
product
37. Say:
• I’m sorry to hear that the product you ordered didn’t arrive in
the expected condition. We usually take great care when
packaging our products so that they’re safe in transportation.
Can I send you a new one right now?
• Aww, I can see why you’re disappointed. And thank you for
reaching out about this. My apologies. There might have been a
manufacturing error, and it’s our fault. Let me handle this for
you now. Would you like to receive a new one or get a refund?
9. The customer gets a faulty or a
wrong product
38. There can be a thousand reasons why a customer won’t
be a delight. Ideally, you let them vent their anger in
one burst, and then you can focus on finding a solution.
You may use this time to take notes and leave a second
or two silence gap before responding.
10.Youhavetodealwithadifficultcustomer
39. Don’t Say:
• “Sorry, but…” It’s better not to interrupt.
• “Okay, but I gave you a discount!” It’s not helpful if you
get angry. Just sit back and say nothing.
10.Youhavetodealwithadifficult
customer
40. Say:
• [Nothing before they vent their anger.]
• I’d be upset, too, if that had happened to me. What would you
like me to do to rectify this matter?
• I understand how upset you must be, and I apologize that this
has happened. Would you give me a chance to sort this out for
you?
• After that, you can focus on finding a solution and winning them
back as loyal customers.
10. You have to deal with a
difficult customer
41. It’s natural for people to get frustrated and express
their dissatisfaction as long as they remain calm and
civil. And most likely, you’ll be able to help.
But when an angry customer resorts to offensive
language and their attacks are becoming personal,
you’re within your rights to interrupt them and tell them
they’re out of line.
11.Thecustomerisverballyabusive
42. Say:
• While I’m here to help you, I cannot if you continue to swear. Is
that understood?
• I want to help you, but I simply cannot if you continue to use
expletives. If it happens again, you’ll leave me no alternative
but to end our conversation. Is that clear?
11. The customer is verbally
abusive
43. If that doesn’t work, you have no choice but to hang up, walk away,
or have the customer removed by the security or the police.
Say:
• You’ve left me no option but to end this conversation.
11. The customer is verbally
abusive
44. Even the best customer service team can and will make
mistakes. Or there’s an outage, and the customers will
blame you anyway. There’s no need to panic. It’s one of
the most common customer service situations.
In this customer service scenario, acknowledge the
error and apologize. The next step would be to come up
with the solution and implement it asap.
12.You’reinthewrong
46. Say:
• My apologies about that. I take full responsibility for the mistake. I
accidentally [explain what happened]. I’m working on fixing it as
quickly as possible by [explain what you’re doing to resolve the
issue]. It can take up to [enter approximately how long], but I’ll
update you when I know more. Thank you so much for your patience,
and again, I’m really sorry about this.
• I see why server crashes can inconvenience our clients, and I’m sorry
for such a poor experience. I want to assure you we looked into the
situation and took steps to prevent such situations in the future.
[Explain what steps you’ve taken.]
Don’t forget to update the customer along the way.
12. You’re in the wrong
47. It was hard when you had to tell the client you made a
mistake. But telling a customer they are at fault can be
even worse. It’s probably one of the most challenging
customer service scenarios for training new reps. The
following answers should do the trick, though.
13.Thecustomerisinthewrong
48. Don’t Say:
• What an idiot.”
• “You’ve used it wrong, so I can’t help you. Bye.”
13.Thecustomerisinthewrong
49. Say:
• I’m sorry to hear that. The thing is, I’ve dug into the issue, and
there seems to be a problem on your end. Why don’t you try [a
possible solution]? Let me know if it helps!
• It looks like the issue is the result of [the mistake the customer
made]. But don’t worry, it can be tricky if you do it the first time.
If you check the knowledge base [insert a link, or enter any other
reference material], you’ll find the directions on how to do it. Let
me know if you need my help.
13. The customer is in the wrong
50. Say:
• I’m really sorry about that. It seems like you provided the wrong
billing information, and the booking didn’t go ahead. Trust me;
I’ve been there before. We’re fully booked at the moment, but I
can check nearby hotels for you if you’d like.
13. The customer is in the wrong
51. From time to time, friendly attempts to help,
reasonable arguments, and alternatives you offer don’t
make any difference. The angry customer can bring out
the heavy guns and demand to speak to a supervisor.
Don’t take it personally. Here’s what to do if your
company policy doesn’t let you transfer calls to the
management.
14.Thecustomerwantstospeaktoamanager
52. Don’t Say:
• Bob, you in here? There’s an angry guy for you. Can
you tell him refunds are not an option? *without
muting the call*
14.Thecustomerwantstospeaktoa
manager
53. Say:
• I can see why this might be frustrating for you.
Unfortunately, my manager isn’t available at the moment,
but I’ll leave her a note. In the meantime, I can [suggest an
option to solve the issue] or [suggest another option]. If this
doesn’t work, we can then schedule a call with the manager.
14. The customer wants to speak
to a manager
54. Some customers may want to express their satisfaction
or gratitude… Some really do!
Some agents may not know how to respond. Here’s a
scenario on how to play it out like a pro.
15.Thecustomerishappy
56. Say:
• Thanks so much [customer’s name]. We really appreciate
the feedback you’re giving us. You can share it if you’d like
[enter where, e.g., final satisfaction survey, form, or review
site].
Easy, right?
15. The customer is happy
57. Key takeaways
Here are the most important things to have in the back of your mind, no
matter in which direction a customer scenario goes:
• A job in customer service and customer support is tricky.
• It can get easier if you stimulate and practice challenging customer
service situations.
• Difficult customer service scenarios and answers are great
communication exercises that provide cues for agents and prepare
them to navigate through everyday and complicated interactions.
• Using examples of role-play scenarios for agents’ training improves
customer experience and increases their satisfaction.