In this study, the goal is to identify the UX factors of the overall UX evaluation of the multi-component product. • In addition to this, investigate how the evaluation of different components is related to the overall UX evaluation of the multi-component product. • Moreover, we present design implications to support the design of sports watch systems.

1. Identifying the User Experience Factors
of a Multi-Component Sports Product
Farrukh Sahar
Jari Varsaluoma
Sari Kujala
Kaisa Väänänen-Vainio-Mattila

2. Contents
• Introduction
• Motivation and problem statement
• Methods
• Results
• UX Design Implications
• Conclusion
4.11.2014 2

3. Introduction
• In this study, the goal is to identify the UX factors of the
overall UX evaluation of the multi-component product.
• In addition to this, investigate how the evaluation of
different components is related to the overall UX
evaluation of the multi-component product.
• Moreover, we present design implications to support the
design of sports watch systems.
4.11.2014 3

4. Motivation and problem
statements
• Multi-component products challenge conventional UX
evaluation.
• As users experience the whole, they may find it
challenging to specify the source of their feeling.
• Furthermore, the UX literature does not explain how
varied components create the overall UX.
• In order to understand dynamic changes of user goals
and needs, it is important to know how (and why)
experiences evolve over time [1].
4.11.2014 4

5. Methods and studied
product
• 25 participants
• Participants’ mean age was 43.0 years (SD = 9.0).
• There were 21 males and 4 females from 16 countries.
• We conducted an eight-week-long electronic diary study
of a multi-component product from the sports domain.
• The studied sports watch system had four components.
• All the participants had bought the products for
themselves and had been using the product at least five
times per week.
4.11.2014 5

6. Sports watch system
4.11.2014 6

7. Electronic diary
4.11.2014 7

8. Results
4.11.2014 8

9. Results
4.11.2014 9

10. Results
4.11.2014 10

11. Results
4.11.2014 11

12. Results
4.11.2014 12

13. Results
4.11.2014 13

14. UX Design Implications For
Sports Watch System
Designers
1) In order to reduce negative experiences, the
sports watch system designers should focus
on the main component´s (sports watch)
factors accuracy, persistent/reliable
connection, credible run-time data, and
audible notifications.
4.11.2014 14

15. UX Design Implications For
Sports Watch System
Designers
2) In order to provide the feeling of
effectiveness with sports watch systems, the
designers need to focus on two factors, 1)
accurate activity readings on the main
component and 2) persistent/reliable
connection of the main component during
collaboration with other components (speed
sensor data, heart rate belt data, and sports
website).
4.11.2014 15

16. UX Design Implications For
Sports Watch System
Designers
3) In order to provide satisfaction with sports
watch systems, the sports watch system
designers should focus on the credibility of run-
time data during the main component´s (sports
watch) collaboration with other components
(sports watch, speed sensor, heart rate belt,
sports website).
4.11.2014 16

17. UX Design Implications For
Sports Watch System
Designers
4) According to the findings, it seems that the
sports watch system designers should pay
attention to audible notifications on the main
component (sports watch) for the functions
that require the user’s attention in the
environment.
4.11.2014 17

18. UX Design Implications For
Sports Watch System
Designers
5) In order to improve the UX of sports watch
systems, the designers need to consider that all
components should support users in achieving
their goals.
6) The sports watch system designers could
increase the level of user satisfaction by
enhancing the main component’s ease of use,
screen readability, and lightness.
4.11.2014 18

19. UX Design Implications For
Sports Watch System
Designers
7) In order to increase feelings of satisfaction of
sports website, the sports watch system
designers should focus on the appearance and
graphical presentation of the activity data on
the sports website.
8) According to the findings, it seems that the
sports watch system designers should add the
function of long-term performance indicators on
the sports website.
4.11.2014 19

20. The UX of Components in
the Overall UX Evaluation
• By improving the effectiveness, satisfaction,
and functionality aspects of the main
component, it is possible to consequently
reduce the number of negative experiences
with the whole multi-component system.
• The number of missing functionalities was
very high as compared to other experience
categories.
4.11.2014 20

21. Limitations and Future
Studies
• Participants were not asked to evaluate each
of the four components separately.
4.11.2014 21

22. Limitations and Future
Studies
• When measured after the initial learning
phase, the main component had a stronger
relationship with the overall evaluation and
product recommendation than the other
components.
4.11.2014 22

23. References
[1] Vermeeren, et al. 2010. User experience evaluation
methods: current state and development needs. In
NordiCHI '10 Proc., 521-530.
4.11.2014 23