Nicolas "David" Palazzolo has over 20 years of experience in technical support, testing, quality assurance, and customer service roles. He currently works as an Application and Installation Engineer for Caterpillar, Inc., providing technical support to dealers and guiding customers. Previously, he tested generator packages at Caterpillar to ensure they met specifications. He also has experience inspecting tools for quality as an Outgoing Inspector and managing offices as an Office Manager. Palazzolo has received professional certificates in Six Sigma and quality assurance and has strong computer, communication, and troubleshooting skills.

1. N ic o la s “ D a v id ” P a la z z o lo
Greater Atlanta Area | 678-628-3289 | daveandjessicapz@gmail.com |
https://www.linkedin.com/pub/nicolas-dave-palazzolo/83/495/419
Technical Support / Testing & Inspections / Quality Assurance
Resourceful, process focused business professional. Proven success locating and resolving issues by analyzing,
troubleshooting and problem solving. Highly regarded as an efficient problem solver; able to research and develop
innovative strategies to solve issues and lend customer support for a variety of technical applications. Core
competencies include:
 Technical/Application Support: As Application and Installation Engineer at Caterpillar, provide support to over
50 dealers in North America by providing answers to product inquiries, quotes and pre-sale information requested
through DTO system. Contribute to overall customer satisfaction by providing answers in a timely and
professional manner.
 Testing & Inspections/ Quality Assurance: As Genset Test Cell Technician at Caterpillar, tested diesel and
natural gas generator packages ensuring UL and ISO specifications were met. Troubleshot any electrical wiring
issues located during testing. Created countless forms and provided HR support for training and process
improvement within the department. As Outgoing Inspectorfor Balzers Tool Coating, inspected products before
shipment for quality coating. Insured accurate tracking of each tool through computer software.
 General Customer Support: As A&I Engineer for Caterpillar, dealer communications are done by email and
phone daily. Frequently guide dealers and customers on plant tours of the manufacturing facility answering
questions and explaining the manufacturing process. As Office Manager at Continental Mechanical, facilitated
shipping, receiving and reporting for customers. Create forms for process tracking and betterment of processes
through use of Microsoft Excel.
Professional Experience
April 2000 – Present | Caterpillar, Inc. | Griffin, Georgia
Application Support Center – Application & Installation Engineer
 Application and Installation Engineer for the Olympian North American and Electric Power – Retail A&I
workgroups, in charge of providing answers to pre-sale technical inquiries received from CAT dealers and
providing pricing for Design to Order (DTO) quotes.
 Work closely with the Caterpillar dealer network, Caterpillar sales representatives,seniorA&I and design
engineers to satisfy the requirements of engine sales to the end-use customer.
 Strong ability to solve problems through analysis,information gathering, and learning in order to design,
develop, and implement solutions.
 Strong Customer focus, communication, multi-tasking, and organizational skills.
 Hands-on experience with AutoCAD and Creo, ISA, SAP, EOMP, ECC, and CRM environments.
Genset Test Cell Technician
 Tested Caterpillar diesel and natural gas generatorpackages ranging from 75KW to 2.25MW,
(3300/3400/3500 series, C9-C32 models, both diesel and natural gas fueled), adhering to strict engineering,
UL, and ISO specifications with focus on customer satisfaction and quality.
 Used advanced test equipment, troubleshooting and repairing electrical wiring issues and reading AC/DC
schematics.
 Used programs such as Cat Electronic Technician, PSPS, Epix, TMI, SISweb, and HVC.
 Created most of the ISO forms for the test cells.
 Assisted HR in creating content for the "Assembly Training - Module 2" class.
 Assisted the Lafayette facility in the implementation of test processes and procedures and assisting with
production.
 Achievements: UL Certified Tester – 2005, ISO Section Certification Auditor – 2007.

2. Nicolas “David” Palazzolo Page 2
 Worked in the 3400V dyno test cells and repair area to learn more about their processes/procedures.
 Promoted to Application & Installation Engineer in the Application Support Center
Genset Line/ Canopy Build- Operations Team Member
 Operations team member in non-operational parts (NOPS), radiator assembly, jacket water heater/sump pump
zone, liquid fill station and unloading units off of the Genset line using an overhead crane.
 Worked in the canopy build area building and setting weatherproof/sound attenuated canopies overgensets,
moving material using standard and stand-up forklifts.
 Promoted to Genset Test Cell Technician.
January 1998 – February 2000 | Blazers Tool Coating | Harrison Township, Michigan
Outgoing Inspector
 Inspected all outgoing tooling, including drill bits and expensive customdies to ensure that every piece was
tracked through computer system.
 Had working knowledge of the PVD (physical vapordisposition) coating process including TiN and TiCN
coatings and handling tools made of materials ranging from high speed steeland carbide to ceramic.
January 1997- December 1997 | Continental Mechanical, Inc | Redford, Michigan
Office Manager
 Managed offices at various General Motors facilities.
 Handled employee time sheets,tracking work orders, shipping/receiving of packages.
 Created various templates.
 Assisted with measurement taking for fabrication inside the facility.
 Personally earned the business of20+ home builders and remodeling contractors.
Education and Professional Development
 Six Sigma DMEDI Greenbelt – Caterpillar, Inc. - 2008 – Achieved Certificate
 Six Sigma DMAIC Greenbelt – Caterpillar, Inc. - 2007 – Achieved Certificate
 First Responder Advanced Course - Griffin Technical College - Griffin, GA - 2004 - Achieved Certificate
 Quality Assurance Technician - Griffin Technical College - Griffin, GA - 2002 - Achieved Certificate
 Information Processing/Accounting - Pankow Voc/Tech School - Mt. Clemens, MI – 1995 – Business
Professionals of America Alumni
 L’Anse Creuse High School - North - Chesterfield, MI – 1995 - Achieved Diploma
Skills
 More than 20 years of hands-on computer experience (PC and Mac) including hardware and software install
and upgrade
 Motivated self-starter with excellent communication skills, work very well within a group or unsupervised.
 Possess excellent troubleshooting and analytical skills
 Excellent working knowledge of the Microsoft Office Suite
 Excellent working knowledge of most operating systems from MS-DOS and Windows 3.x to Windows 7.