PACE Dimensions is a management consulting and research company that provides expertise and insight to help travel and hospitality businesses make smart decisions. They offer research programs, advisory services, and consulting to help clients transform their businesses, develop winning strategies, and navigate disruption. Their services include industry analysis, benchmarking, strategy development, and change management. PACE Dimensions has deep experience in the travel and hospitality sectors and helps leaders establish competitive advantages and make informed investment decisions.

1. Expertise and Insight
that helps Leaders make
Smart Decisions

2. The need for better
foresight, resilience
and agility is greater
than ever before.
01.
To succeed in a dynamic environment, you must establish a distinctive
basis on which to compete, design winning strategies to build strength
and weather the unforeseen, and have the right insight to inform these
decisions and investments.
PACE Dimensions has a proven track record
to transform travel and hospitality
businesses.
PACE’s insight and expertise, along with deep industry knowledge in
travel and hospitality, can help your business start on a new track
to deliver greater success. Driven by an extensive depth and breadth of
research capabilities and expertise in the travel and hospitality sectors,
PACE’s insights enable you to better inform and focus investment and
strategy decisions.
PACE’S RESEARCH PROGRAMMES ENCOMPASS:
- industry and market dynamics
- brand value
- business function maturity
- technology sector dynamics
- digital maturity
IN AN ADVISORY CAPACITY, PACE’S EXPERT SERVICES INCLUDE:
- assessment and benchmarking
- strategy development
- business architecture design
- operating model design
- change management.

3. Welcome to
PACE Dimensions
We are a management consulting and research company with the
experience and insight to transform your business.
Following my own career of more than 20 years of international
management experience with major travel, hospitality and technology
companies, I launched PACE Dimensions in 2010. I recognised the challenge
and need for businesses to be guided through the transformation and
significant change required to help prepare for future disruption.
Now, over a decade on, the levels of global business disruption have never
been higher. Simply using historical data to forward plan is no longer
enough. At PACE we have developed our own research capabilities and
methodologies that aid businesses in planning for the next cycle of change.
Delivering both bespoke research reports, and industry trend monitoring,
we continue to provide travel and hospitality businesses with the tools and
insight to be resilient in an uncertain world.
Today, our PACE Dimensions team of travel and hospitality management
consultants support businesses in setting new goals, and smoothly
delivering the change programmes required to reach these ambitions.
02.

4. Our Expertise
03.
Our people are experts in tomorrow’s trends and
needs. We are industry specialists with international
experience and a success track record in delivering
strategic change with real impact. From that our
proven methodologies have been honed and
innovated over more than a decade and have
achieved demonstrable results. We are proud to
have worked with both the industry’s multi-brand
global leaders, and the fastest growing disrupters.
The work we do is focused, outcome-driven and
provides the forward-looking insight to help make
smart decisions and improve performance, value
and growth.

5. 04.
“I have worked with PACE Dimensions on several strategic
programs, both directly for Hilton, and in a broader context
on behalf of the industry. I continue to go back to PACE
Dimensions because they provide a deeper understanding
of the travel and hospitality industry, a more strategic
understanding of current and likely future issues and
opportunities across business and technology, and real
thought partnership in how to address these to deliver
longer term business value and competitive advantage.”
CCO, HILTON
“Worldhotels had been successful over many years – working
with its global collection of luxury and business hotels to
generate demand and offer wide, effective distribution. But the
distribution landscape was changing at a rapid pace and a
complete re-think was needed. PACE engaged with our investors
and executive team to assist us in re-imagining the business and
as a result really helped us reposition the proposition. It was a
very practical exercise and they worked alongside us in
implementing the changes throughout the organisation. Their
expertise and insight were of real value throughout the process.”
GENERAL PARTNER, BATTERY VENTURES

6. What we do...
05.
PACE Dimensions’ research and management
consultancy empowers businesses to deliver
changes that drive winning ways and build a
greater chance of long-term success. Utilising
deep understanding of market trends and
consumer behaviour, and the underlying factors
driving these changes, PACE generates insights
that ensure your business sets new benchmarks
against the competition, and faces ever changing
challenges with confidence.

7. 06.
Research
PACE Dimensions’ research programmes
include both client-commissioned, bespoke
research, and our own proprietary research
programmes using tried and tested
methodologies.
PACE also publishes trend tracking data and
disruption monitors that add value to
businesses and assess the market forces that
should be on your watch-list. PACE combines
data and trends from industry-leading
partners, conducts analysis and model events
and utilises dependent factors to accurately
benchmark and predict.
Specific business areas our research reports
and data explore:
INDUSTRY & MARKET DYNAMICS
A dive into how the macro and micro environment will shape future
industry and market norms, growth scenarios, the competitive environment
and the changing patterns of demand to help companies grow faster and
build competitive edge.
BUSINESS FUNCTION MATURITY
A benchmarking assessment of the performance and maturity of marketing,
commercial and technology functions within travel and hospitality
businesses to identify gaps and opportunities for investment.
BRAND VALUE
Comprehensive brand value benchmarking to determine brand power,
identify opportunities for growth, and highlight where to enhance
brand positioning.
TECHNOLOGY SECTOR DYNAMICS
In depth assessment of the travel and hospitality industry’s technology ecosystem
and each of its main sectors. Identifying how each sector is performing and
evolving, the future winners and opportunities for value and growth.
DIGITAL MATURITY
Understand and benchmark the digital maturity across key dimensions
of a business to help identify areas that will drive future performance.

8. Improving business performance and
competitive edge for travel and hospitality
businesses is our core service.
PACE Dimensions has the track record,
experienced consultants and industry insight
to be the right consultancy partner to achieve
your business goals, set new market trends
and positively embrace change.
Our expert business consultants understand
the risks, hurdles and complexities of a
modern travel and hospitality business, and
we know how to deliver despite these
ever-changing challenges.
We work with ambitious people and
organisations, looking to accelerate their
performance, identify new opportunities,
increase their value, and achieve significant
competitive edge.
07.
Advisory
ACHIEVE MEANINGFUL ENGAGEMENT
turning customers into fans and building greater staff empathy to
maximise the opportunities presented by digital maturity
EARMARK FUTURE SUCCESS TRENDS
provide research, trend analysis and prediction, benchmarking to outsmart
the competition and build leadership
WE ARE A TRAVEL AND HOSPITALITY CONSULTING PARTNER WHO CAN:
Services we provide as part of our advisory division are:
• Assessment, benchmarking and investment prioritisation
• Strategy development
• Business architecture design
• Operating model design and change management
ACCELERATE IMPROVED PERFORMANCE AND BUILD COMPETITIVE EDGE
identifying new routes to market, strategic product development and building
winning teams to achieve stellar performance
ARCHITECT AND DELIVER BUSINESS TRANSFORMATION
change management, guiding mergers and acquisitions, harnessing digital disruption
to accelerate growth, and optimising organisations to execute well and at speed

9. 08.
Need to stand out from the crowd? In a
fast-changing world, where patterns of demand are
subject to more frequent and sometimes extreme
change, PACE’s expertise and experience increases
your likelihood of business success.
Rapid innovation and rising digital maturity often
requires bold forward-looking change, and an
understanding of how to overcome barriers,
innovate quickly and execute well.
TRANSPARENT
We provide objective assessments of a company’s strengths and
weaknesses – including gaps, barriers and opportunities to improve
– that will make a difference to the bottom line, to the profit and
performance of your whole business
INSIGHTFUL
Our extensive and accurate research of the external environment,
industry, market and competition provides a full view of all the
factors needed to identify market opportunities and challenges
EXPERIENCED
All PACE consultants have been practitioners, and have real
experience of delivering as business leaders, helping companies
to grow faster and stay agile in an ever-changing world
AMBITIOUS
Our bold advisors, striving to do the best for our clients, inspire trust
at all times with unified team work that is pragmatic and practical
We are...

10. “PACE Dimensions is a uniquely well-qualified
advisor to senior management teams across the
global travel and leisure space. The professional
team draw together over two decades of experience
in harnessing the power of technology to identify
and release the customer insights driven potential
that exists within all service-oriented businesses.”
CEO, BVA-BDRC
“We have a great experience of working with
the PACE Dimensions team. We benefited from
their professional thorough detailed analysis,
extensive knowledge and industry insights
which helped us make important strategy and
investment decisions for our business.”
CEO, DERBYSOFT
09.

11. EMEA
45%
AMERICA
40% ASIA
15%
10.
Global Reach
Our experience is truly global, and we work with organisations
all over the world, enhancing their scale, scope and ambition
ASSIGNMENTS
35+
200+ assignments with a high
frequency of clients’
commissioning multiple
assignments over several years
35+ clients with the world’s leading
brands and groups, high growth
technology service providers, and
major private equity companies
200+
CLIENTS
MAJOR MARKETS
30+

12. 11.
Brands we’ve
delivered long-term
success with
PACE has an enviable track record in
delivering significant projects for some of
the travel and hospitality industry’s most
well respected brands.
Our clients include many well-known names
in the travel and hospitality industry.

13. “Publicis Sapient has partnered with PACE on various initiatives,
including having worked together to build a multi-billion dollar
digital retailing platform for a leading travel and hospitality brand.
They bring first-class industry insight to help organisations
improve their performance, and their deep commercial,
marketing and technology expertise ensures that companies can
navigate changing demand patterns and emerge stronger. PACE
Dimensions has a deep understanding of the trends in the digital
economy and are a great partner to us as we advise businesses
on how to transform successfully in this area.”
CEO, PUBLICISSAPIENT
“We had to launch a new revenue management
system for our Landal brand on short notice and
PACE Dimensions were instrumental in getting us
going and helping us implement the solution the right
way on a short time schedule. I am very happy we
enlisted PACE and would work with the team again.”
GROUP CEO, AWAZE GROUP
12.

14. Contact Pace Dimensions for a free consultation:
+44 (0)20 3411 6181
tim.davis@pacedimensions.com
Stay informed on industry trends and the
latest research reports, and gain insight
and advice to form smart decisions that
improve business performance.