Jibbitz began in 2005 when Sheri Schmelzer started making charms to fill holes in Crocs shoes. She and her husband Rich saw the business potential and officially launched Jibbitz.com. In 2006, Crocs acquired Jibbitz for $20 million. Some lessons from Jibbitz' success include controlling growth speed, thinking big about extending the business model, maintaining a simple infrastructure, and relying on word-of-mouth marketing. The team proposes a "TO-BE" innovation for Jibbitz that utilizes various IT technologies like ERP, SNS, and mobile to improve customer experience, increase participation and loyalty, and provide new value through transparency and customization.