The Outreach Case Manager position at OPCC and Lamp Community involves providing crisis intervention, case management, and recovery support services to clients experiencing homelessness and mental illness or substance abuse issues. Key responsibilities include assessing client needs, developing service plans, ensuring access to benefits and treatment, and maintaining accurate client records. Qualifications include experience working with the target population, knowledge of local resources and government assistance programs, and strong organizational and computer skills.

1. OPCC and Lamp Community are now one.
Summary:
Under the supervision of the Program Manager, the Outreach Case Manager is responsible for:
Essential Duties & Responsibilities:
1. Provide clients crisis intervention and case management services; coordinate and implement mental health
and recovery support services.
2. Ensure that medical and case management services to clients are reflective of agency model, which
emphasizes customer choice, harm reduction, and psycho-social rehabilitation.
3. Assess clients’ legal, financial, social, medical, psychological, and other needs related to their housing
situation.
4. Assess clients’ eligibility for public assistance and provide referrals and advocacy to assist them in accessing
benefits.
5. Assess clients’ ability to increase income through employment services, vocational training, and/or
educational opportunities and assist then in accessing those services as needed.
6. Develop effective, trusting relationships with clients, with a focus on facilitating independence and
maintenance of improved physical and mental health.
7. Collaborate with each client to develop their individual service and housing stability plans; review and
update plans quarterly and upon completion of goals.
8. Maintain up to date, accurate, and complete progress notes as required by the agency and funding sources.
9. Develop and maintain a complete, accurate, and current client file with all required documents; ensure all
paperwork and data collection are complete, timely, accurate, and current in agency records and systems.
10. Provide life-skills training and financial literacy training to enhance housing stability.
11. Coordinate medical, substance abuse, and mental health treatment when appropriate.
12. Mediate conflict between clients and their family and/or landlords to promote housing stability.
13. Advocate on behalf of clients to law enforcement, government agencies, social service agencies, educational
institutions, medical and legal professionals, and others.
14. Conduct site visits to client’s homes to ensure eligibility for Homeless Prevention assistance.
15. Maintain a current, thorough knowledge of community resources and utilize these to provide services to
clients.
Qualifications:
1. High School diploma or GED and two years’ experience working with homeless individuals, preferably those
living with mental illness and or substance addictions, or an equivalent combination of education and
experience.
2. Demonstrated knowledge of case management.
3. Knowledge of or ability to learn local and federal government benefits and entitlements and other social
service providers.
4. Able to work in a high-tolerance harm reduction model with clients who have multiple barriers.
5. Skill in non-violent crisis intervention.
6. Computer literate; able to effectively use computerized database for client file management, with basic
skills in Microsoft Word, Outlook, and Excel programs.
7. Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer
skills.
8. Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record.
9. Able to transport clients in your vehicle.
10. Able to obtain and maintain CPR/1st
Aid certification.
11. Minimum 30 WPM typing speed preferred.
Position: Outreach Case Manager
Department: Access Center
Status: Full-Time, Non-Exempt
Benefits: Medical, Vision, Dental, Life Insurance
(Eligible after 60 days) and a 403(b) Retirement plan.

2. OPPC/Lamp offers a competitive salary and excellent benefits. We conform to all the laws, statutes, and regulations
concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities,
individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer,
and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender,
sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family &
Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against
individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any
individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
Please send resume and cover letter, with job title in subject line to:
Email:
jobs@lampcommunity.org or Jobs@opcc.net
Mail:
OPCC/ Lamp Community
Attn: Human Resources
1453 16th ST Santa Monica, CA 90404 or 526 San Pedro Street Los Angeles, CA 90013
Fax:
323-940-4759 or 310-264-6647