1. OTISLINE ALOK || ANSHAT || MOHIT || VIDISHA

2. EXTERNAL ENVIRONMENT STRATEGY IT STRATEGY IT APPLICATION/INFRA

3. TWO WAY RELATIONSHIP MEDIATING FACTORS Environment Culture STRUCTURE Business Process Politics Management Decisions INFORMATION TECHNOLOGY ORGANISATIONS

4. TRANSACTION COST THEORY TRANSACTIONAL COST FIRM SIZE

5. AGENCY COST THEORY AGENCY COST FIRM SIZE

6. VALUE CHAIN MODEL

7. Marketing Service

9. Dispatching and Control Of Service Mechanics