The document discusses several theories related to how information technology impacts organizations, including transaction cost theory, agency cost theory, and the value chain model. It examines how factors like transactional costs, firm size, agency costs, business processes, culture, and management decisions mediate the relationship between external environment/strategy and internal IT applications and infrastructure. The document also mentions Otisline, Alok, Anshat, Mohit, and Vidisha, and notes marketing and dispatching/control of service mechanics as IT applications.

1. OTISLINEALOK || ANSHAT || MOHIT || VIDISHA

2. EXTERNAL ENVIRONMENTSTRATEGYIT STRATEGYIT APPLICATION/INFRA

3. TWO WAY RELATIONSHIPMEDIATING FACTORSEnvironmentCulture STRUCTUREBusiness ProcessPoliticsManagement DecisionsINFORMATION TECHNOLOGYORGANISATIONS

4. TRANSACTION COST THEORYTRANSACTIONAL COSTFIRM SIZE

5. AGENCY COST THEORYAGENCY COSTFIRM SIZE

6. VALUE CHAIN MODEL

7. Marketing Service

9. Dispatching and Control Of Service Mechanics