This document discusses organizational culture and how to diagnose and benchmark a company's culture. It defines organizational culture as a set of shared values, beliefs, understandings, and ways of thinking among members. It outlines four dimensions to assess: power orientation, role orientation, achievement orientation, and support orientation. An organization's existing culture index and preferred index can be calculated and the culture gap determined to identify areas for change.

1. INDIAN INSTITUTE OF MANAGEMENT BANGALORE THE CULTURE OF RESPONSIVE ORGANIZATIONS: Diagnosis and Prescriptions for Change Dr. L Prasad ( Ph.D., Northwestern University ) Professor of Organizational Behavior

2. WHAT IS ORGANIZATIONAL CULTURE? A SET OF VALUES, BELIEFS AND UNDERSTANDINGS, AND WAYS OF THINKING THAT ARE SHARED BY MEMBERS OF AN ORGANIZATION

3. DIAGNOSING & BENCHMARKING YOUR COMPANY’S/ ORGANIZATION’S CULTURE

4. DIAGNOSING & BENCHMARKING ORGANIZATIONAL CULTURE (by Roger Harrison) Power Orientation - How Autocratic? Role Orientation - How Bureaucratic? Achievement Orientation - Meritocracy? Support Orientation - Family feeling? Range: 15-29 Low 30-44 Medium 45-60 High

5. DIAGNOSING ORG CULTURE Existing Index = ( ACH + SUP ) - ( POW + ROLE ) Range: +25 plus Empowerment High +15 to +25 Empowerment Medium +5 to +15 Empowerment Low +5 to -5 Neither Empowered or Helpless -5 to -15 Helplessness Low -15 to -25 Helplessness Medium -25 plus Helplessness High

6. DIAGNOSING ORG CULTURE Preferred Index = ( ACH + SUP ) - ( POW + ROLE ) 0 to 20 - Low 20 to 40 - Medium 40 plus – High Culture Gap = Preferred Index – Existing Index 0 to 30 - Low 30 to 50 - Medium 50 plus – High

8. Hi POLITICAL ENTOURAGE ROLE ORIENTATION PROFESSIONAL ORDER Low Low Hi POWER ORIENTATION

9. Hi PROFESSIONAL ORDER SUPPORT ORIENTATION POLITICAL ENTOURAGE Low Low Hi AHIEVEMENT ORIENTATION

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