Join us for a candid conversation with an LKQ executive on the challenges and triumphs of managing a global training program. We'll explore how LKQ upcycled their approach to content management, turning a complex, time-consuming process into a simple, automated workflow that standardizes training across 23 language translations. Discover how they cut course update times from 48 hours to just minutes, saving the equivalent of two full-time employees and redirecting resources toward strategic initiatives. Hear firsthand how the leading provider of recycled auto parts solved their most complex challenges, delivering training across a multi-national employee base, including improved compliance tracking and simplified course versioning, all using Rustici Software’s Content Controller platform.

1. Oct 14, 2025 12:00PM - 1:00PM EDT
Tammy Rutherford, Managing Director at Rustici Software
Marc Richards, Director, Strategic Program Management at LKQ Corporation
Optimizing a Global Training Strategy:
An LKQ Corporation Case Study

2. Meet your speakers
Tammy Rutherford
Managing Director
Marc Richards
Director, Strategic Program Management
LEAN certified & Six Sigma Black Belt

3. What we’ll cover today
An operational supply chain mindset applied to L&D processes
● Applying automation to shift L&D from tactical to strategic
● Consolidating multi-language content and improving versioning for a
stable, reliable training experience.
● Leveraging a centralized system to improve analytics, learner
experience and facilitate an LMS migration.

4. About Rustici Software
eLearning technology experts since 2002
● Specializing in the standards- SCORM, xAPI, cmi5, LTI, and AICC.
● Providers of software solutions that power the eLearning ecosystem
○ SCORM Cloud
○ Rustici Engine
○ Content Controller

5. About LKQ Corporation
Leading international automotive recycler that provides quality
alternatives for the automotive replacement parts marketplace
● 1400 locations in over 20 countries across North America and
Europe including Taiwan and India.
● Provides training to 45K employees in 25+ different languages
and localizations.

6. Org chart for LKQ You
Layers of complexity
Team size: 14 → 8
# of systems: 6 → 1
# of learning objects: 8000 → 3000
# of learners: 16k → 45k
● 20% - office workers
● 80% - front-line workers
20+ Countries
25+ Languages
Systems Content Design

7. Rustici Software customer since 2020

8. What is Content Controller?
Centralizes content management and distribution
● Import and test content
● Share courses out to any LMS as proxy files or links
● Instantly broadcast content updates
● Streamline multilingual content
● Gain insights with built-in reporting and analytics
Standards: SCORM 1.2, SCORM 2004, AICC, xAPI, cmi5, LTI, MP3, MP4, PDF

9. Why is re-versioning courses
taking us 58 steps?

10. Versioning
Ensure accuracy and reduce administrative burdens
● Single source of truth for content
● Updates are automatically
available
● Reduced risk

11. How has this impacted learning
in the flow of work?

12. QR code for training in the flow of work
Examples: Forklift training and RF scanning guns
● QR code always serves the latest course version
● Stabilization in URLs and trust in accurate content
● 90% reduction in support tickets (from 600 to 60 per month)
● Increase from 3.5 to 4.5 star rating in learner satisfaction

13. How do you support all of the variables in
a streamlined fashion?

14. Equivalents
● 25 learning objects into 1 file
● Exponentially reduces admin burdens
● Language choice handled by the learner

15. How on earth do you move all of the
content to a new LMS?

16. LMS migration
It made switching platforms seamless
● LKQ was using a different LMS in 2023 and each course in each
language was loaded individually.
● Caused massive issues for re-training and reporting. Couldn’t version
easily (required removing and re-importing).
● Content Controller facilitated an easy switch since all root files were
centralized which saved time and cost.

17. But will Compliance be happy?

18. Analytics and reporting
● Centralized and standardized
reporting and analytics
● In-depth level reports by course,
learner or by language
● Accurate and reliable data for legal
and safety compliance even across
the historical reporting
● Further analysis to improve future
content development

19. Doing more with less
Accelerate strategic approach
● Change management with introducing a new technology.
● Freed up time and resources to focus on strategic platform
development and learner advancement.
● Paved the way for LKQ to be able to fully automate a significant
portion of onboarding processes in North America.

20. Have questions?
Ask us anything, really!
Email
tammy.rutherford@rusticisoftware.com
Learn more
rusticisoftware.com
Download slides and
read the full case study
Email
msrichards@lkqcorp.com
Learn more
lkqcorp.com
https://go.rusticisoftware.com/lkq