2. 辅客思承诺：为酒店客户提供灵活的方案、专业的执行、优质的服务。
Partner with Phoenix, our flexible approach, trusted execution and high quality
service offerings will exceed your expectations.
辅客思介绍
About
Phoenix OHS
定制化服务
Customized Service
Solution
专长与优势
Specialisms &
Strengths
4. 中新合资公司
China-Singapore Joint
Venture
•技术、管理资源共享
technique & management resources
sharing
•专业培训、业务交流
speciality training; experience exchange
•员工发展
workforce development
•资金支持
financial support
专业外包清洁服务
Experienced outsourced
cleaning service expert
•从事专业外包清洁服务超过12年
have provided high quality outsourced
cleaning service over 12 years
•具备14年酒店服务经验，充分了解酒店
管理要求
well understanding hotel requirements
given 14 years hotel service experience
•技术、运营、品质管理人员的能力扎实、
富有经验、态度积极。
competent managers equipped with
experience and positive attitude are
respisble for technique, operations, and
quality assurance
资深劳务派遣
Qualified HR
outsourcing
service
provider
•超过14年劳务派遣、人力资源外包服务
经验
possess over 14 years HR oursourcing
service experience
•跨行业、多地域
cover various industries, and diverse
locations
•员工来源丰富，全方位主动招聘
sufficient workforce supply from
through dynamic recruitment methods
•擅于风险管控、劳动关系管理
efficient risk management and labor
relations management
公司概况 Company Profile
5. 经营理念 Our Philosophy
使命宣言 Mission Statement
我们提供专业、优质的外包清洁服务，
满足酒店客户的需求，做酒店长期可靠
的业务伙伴。
We, as a specialist, deliver promised high
quality outsourced cleaning services
according to the requirement of the hotel
client; as a reliable partner, continuously
support our clients as needed.
优质
Quality
务实
Value
守信
Reliability
自律
Integrity
价值观 CoreValues
业精于勤 行成于思
6. • 管理团队：富有行业经验和专业能力，每一位都具备10年以上酒店管理、房务运营、人
力资源管理、财务等工作经验。
Our management team members have extensive knowledge and expertise in hospitality,
Hotel Operations, HR management and Financial management, with each of them having
spent over 12 years working in and with hotels.
• 敬业、熟练、稳定的员工队伍是辅客思最重要的资产。我们广招聘、重保留，通过培训
考核与长效激励，调动员工工作积极性。
Our hardworking, skillful and engaged workforce are recognized as the Phoenix’s most
valuable asset.We focus on talent acquisition and retention as well as strive to ensure that our
team members are developed, supported and encouraged to meet their full potential.
精兵强将 Productive Team
7. 我们的客户 – 高端酒店
Our Clients – high-end hotels
∆ 星河湾酒店：浦东、闵行
Xinghewan Hotel in Pudong and Minhang
∆ 上海天禧嘉福大酒店
Sky Fortune Boutique Hotel Shanghai
∆ 浦东香格里拉大酒店
Pudong Shangri-la, East Shanghai
∆ 重庆丽晶酒店 Regent Chongqing Hotel
∆ 璞丽酒店 The Puli Hotel & Spa
∆ 驿岛豪生酒店 Howard Johnson Yi Dao Hotel
∆ 浦东华美达酒店 Pudong Ramada Hotel
∆ 华美达安可酒店 Ramada Encore Hotel
∆ 雅悦新天地宴会及会议中心
Grand New Palace Banquet & Convention Centre
8. ∆ 新加坡富丽敦酒店 The Fullerton Singapore
∆ 新加坡安国酒店 Amara Singapore
∆ 新加坡美麗崋酒店 Hotel Miramar Singapore
∆ 吉隆坡绍嘉纳俱乐部酒店 The Club Saujana Resort
∆ 婆罗浮图雅加达酒店 Hotel Borobudur Jakarta
∆ 阿雅杜塔赛曼吉酒店 Hotel Aryaduta Semanggi
我们的客户 – 海外酒店
Our Clients – overseas hotels
10. * 客房清洁
Guest room cleaning
* 公区保洁
Public areas cleaning
* 计划清洁
Scheduled detail cleaning
* 开荒保洁
Initial cleaning
客房清洁
Housekeeping Service
* 大理石翻新
Marble refurbishing
* 大理石养护
Marble Conservation
* 清洗地毯及装潢
Carpet and upholstery shampooing
* 大理石晶面处理
Marble crystallization
* 高压清洗
Industrial high pressure cleaning
专项清洁
Specialist Services
专业的服务内容 Adept with professional cleaning service
11. 个性化服务方案 Our customized solution
辅客思致力于为酒店提供卓越的外包客房清洁服务，
满足酒店在品牌、标准、形象等方面的要求。
Our goal at Phoenix is simple.To provide your hotel
with an outstanding outsourced housekeeping service
which seamlessly integrates with your brand,
standards and image.
灵活配合酒店的个性化要求，执行酒店管理体系，
工作成果尽在酒店管理者的掌控中。
Our solution meets your hotel's individual needs,
integrates with your existing reporting systems - and
always keeps you in complete control.
13. 充满活力的敬业团队 Vibrant & Engaged Team
• 员工来源广泛：上海、江苏、四川、安徽、贵州、
江西、湖南、湖北等
Our team members are recruited from various
territories including Shanghai, Jiangsu, Sichuan,
Anhui, Guizhou, Jiangxi, Hunan, Hubei, etc.
• 高中以上教育程度占90%
90% team members education go beyond high
school degreed
• 员工平均年龄40岁
The team average 40 years of age
• 招聘态度积极的员工，系统培训，强化服务意识
Recruit for attitude, structured training, develop
hospitality mindset
• 公司注重员工关怀，鼓励团队合作
We promote staff care and teamwork
14. 管理务实 Pragmatic Management
• 管理人员技术能力强
Competent and qualified management team
• 重视执行效率、严控成本效率
Ensure the efficiency of work execution; strick to
cost effectiveness
• 结果导向、关注细节
Drive for result, pay attention to details
• 绩效考核、奖惩分明
Fair performance evaluation, consequence
management
• 注重内部沟通、团队建设
Regular internal communication & team building
• 以身作则、言行一致
Lead by example, walk the talk
15. 经验丰富 broad industry experience
营运经理张永华，作为上海第一批接受过美国“石大夫”专业石材养护培训的专业人式，并在实践工作中，
不断总结升华。他曾带领技术团队用二周时间成功解决天禧嘉福酒店大理石返潮、返水、返碱问题，避
免更换施工，保证酒店顺利开业，为酒店挽回损失。
Operations manger, Peter has been certified by the U.S. company, Mr. Stone on stone care. He has sharpen
his skill through practical daily work. Once he led our technique team successfully solved the mable prolem
for Sky Fortune Botique Hotel within 2 weeks that helped the hotel opened on schedule and saved the cost
for renovation.
招聘经理邱晓燕，注重维护招聘资源，平时积极做好候选人储备。在甲方店庆需求大量人员时，曾创下
单日面试70人，入职25人的记录，并带领招聘团队当月完成入职员工300人。
Recruitment manager, Ren Xiaoyan is always be prepared for resources conservation and talents pool
maintainance.Therefore, when our client needed workforce for promotion activities, she has created a
record of interviewed 70 candidates and confirmed recruitment of 25 people a day and forethermore, she
led the team accomplished the recruitment of 300 people in the month.
营运经理朱江，在完成清洁承包商转换过程中，认真计划，充分准备，耐心与员工一对一沟通，实现顺
利对接，保证项目运营未受任何负面影响。
Operations manager, Zhu Jiang has plenty of experience of staff management. Once he prepared for taking
over an on-going project smoothly. Based on his experience, he did site inspection and investigation, so as
to prepare for the conversation to individual existing worker. By carefully execute his thorough plan, we
minimized the negativity of the transition.
16. 辅客思是值得信赖的商业伙伴。 Phoenix OHS is your trustworthy partner.
Workforce
• 重储备、多渠道、范围广
A variety of recruitment
channels
• 聘用态度积极的高质素员工
We hire for attitude and
their personal qualities
• 强化培训，满足酒店要求
Our staff are trained to
integrate seamlessly within
hotel served
ClientEngagement
• 以诚信为经营的准则
We deal every business
transaction with high
integrity and ethics
• 相较于眼前利益，我们更注
重与客户的长期合作
We take a long-term view
over any short-term gain
• 及时给予客户最大的支持
We have always given our
client timely support
ServiceQuality
• 坚持高标准，以清晰的管理，
确保实际工作达标，用精炼
的报表呈现给客户。
Our sophisticated reporting
systems and structured
management processes are
all designed to set high
standards and make sure
they're met.
• 执着但不僵化；重视风险防
控，有效处理突发状况
We adhere to quality but
also manage to change.
Always be prepared to
handle any emergency
effectively
员工团队 客户满意 服务质量
