(ONLINE) ITIL Indonesia Community – Meetup Announcement
•Download as PPTX, PDF•
1 like•155 views
The document announces an ITIL Indonesia Community meetup on June 24th 2020 about ITIL Introduction: Incident and Problem Management. The meetup agenda included an opening, introduction, presentation by Irma Mutia on the topic including a Q&A session, feedback, and closing. The session agreement notes it would be a live stream with options to raise hands, chat, and participate while maintaining a quiet space. The meetup was part of a monthly series and encouraged attendees to stay connected with the ITIL Indonesia community on social media.
Report
Share
Report
Share
Recommended
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document summarizes an ITIL Indonesia meetup event that was held on October 21, 2020. The meetup agenda included an opening, introduction, presentation by Arief Iqbal on an IT operation practical approach, photo session, feedback, and closing. The meetup group has over 380 members on meetup.com and 420 members on Telegram. Regular monthly meetups have featured presentations on best practices for modern IT, ITIL 4 service value system, incident and problem management, and more. The October 2020 meetup featured a presentation by Mohammad Arief Iqbal on an IT operation practical approach. Contact information is provided for the ITIL Indonesia meetup group on Telegram and social media.
(ONLINE) ITIL Indonesia Kick-off Meetup - Announcement
The document announces an online ITIL Indonesia community meetup on April 21, 2020 about best practices for modern IT. The meetup agenda includes an opening, announcement, presentation and Q&A session by a facilitator, and feedback and closing. Participants are asked to follow session agreements like using the raise hand feature, keeping the space quiet, using the chatbox, and participating. Contact details are provided to stay connected with the ITIL Indonesia community on Telegram, Twitter, and other social media platforms. The document concludes by thanking participants.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document announces an upcoming ITIL Indonesia meetup on February 24th 2021. The meetup agenda includes an introduction, a presentation by Harsa Ganapati on IT service catalogs, and a question and answer session. ITIL Indonesia is a meetup group established in 2019 with over 550 members that holds regular monthly meetups to discuss IT service management topics. The session agreement and how to stay connected to future meetups is also provided.
(ONLINE) ITIL Indonesia Community – Meetup Announcement
The document summarizes an ITIL Indonesia Meetup event on August 26th 2020 about modern IT service management transformation. The agenda includes an introduction, presentation by speaker Eryk Budi Pratama including a Q&A session, and closing feedback. The meetup group has over 300 members on meetup.com and 290+ on Telegram. Session agreements include live streaming the presentation, using raise hand and chatbox features, and participating. Upcoming events include an ITIL 4 training and exam in September 2020. Contact details are provided to stay connected with the ITIL Indonesia meetup group.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document announces an upcoming ITIL Indonesia meetup on October 28, 2021 that will feature a presentation by Febryan Alandiestya on the benefits of implementing an Information Security Management System. The meetup agenda includes an introduction, Alandiestya's presentation and Q&A session, and feedback polling. ITIL Indonesia is an established meetup group with over 680 members that holds regular monthly meetups to discuss IT service management topics.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
This document announces an upcoming ITIL Indonesia meetup on November 24, 2021 about "Enterprise Agile Implementation with ITIL4 and PRINCE2 Agile". The meetup agenda includes an introduction, presentation by Lutfi Yusuf on the topic including a Q&A session, Kahoot games, feedback polling, and closing. ITIL Indonesia has been established since 2019 with over 690 members on meetup.com and 695 on Telegram, hosting regular monthly meetups following agreements of live streaming, raising hands, being quiet, using chatbox, and participating.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
This document announces an ITIL Indonesia meetup on December 28, 2021 to discuss whether Indonesia is ready to implement ITIL v4. The meetup agenda includes an introduction, presentation by Mochamad Halili on implementing ITIL v4 in Indonesia, and a question and answer session. ITIL Indonesia is a meetup group established in 2019 with over 700 members that holds regular monthly meetups to discuss IT service management topics.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document announces an upcoming ITIL Indonesia meetup on May 25th featuring a presentation by Micky Purnomosidi on practical Service Asset and Configuration Management (SACM). The meetup agenda includes an opening, introduction, the SACM presentation with Q&A, photo session and closing. ITIL Indonesia is an established group with over 600 members that holds regular monthly meetups covering various ITSM topics.
Recommended
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document summarizes an ITIL Indonesia meetup event that was held on October 21, 2020. The meetup agenda included an opening, introduction, presentation by Arief Iqbal on an IT operation practical approach, photo session, feedback, and closing. The meetup group has over 380 members on meetup.com and 420 members on Telegram. Regular monthly meetups have featured presentations on best practices for modern IT, ITIL 4 service value system, incident and problem management, and more. The October 2020 meetup featured a presentation by Mohammad Arief Iqbal on an IT operation practical approach. Contact information is provided for the ITIL Indonesia meetup group on Telegram and social media.
(ONLINE) ITIL Indonesia Kick-off Meetup - Announcement
The document announces an online ITIL Indonesia community meetup on April 21, 2020 about best practices for modern IT. The meetup agenda includes an opening, announcement, presentation and Q&A session by a facilitator, and feedback and closing. Participants are asked to follow session agreements like using the raise hand feature, keeping the space quiet, using the chatbox, and participating. Contact details are provided to stay connected with the ITIL Indonesia community on Telegram, Twitter, and other social media platforms. The document concludes by thanking participants.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document announces an upcoming ITIL Indonesia meetup on February 24th 2021. The meetup agenda includes an introduction, a presentation by Harsa Ganapati on IT service catalogs, and a question and answer session. ITIL Indonesia is a meetup group established in 2019 with over 550 members that holds regular monthly meetups to discuss IT service management topics. The session agreement and how to stay connected to future meetups is also provided.
(ONLINE) ITIL Indonesia Community – Meetup Announcement
The document summarizes an ITIL Indonesia Meetup event on August 26th 2020 about modern IT service management transformation. The agenda includes an introduction, presentation by speaker Eryk Budi Pratama including a Q&A session, and closing feedback. The meetup group has over 300 members on meetup.com and 290+ on Telegram. Session agreements include live streaming the presentation, using raise hand and chatbox features, and participating. Upcoming events include an ITIL 4 training and exam in September 2020. Contact details are provided to stay connected with the ITIL Indonesia meetup group.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document announces an upcoming ITIL Indonesia meetup on October 28, 2021 that will feature a presentation by Febryan Alandiestya on the benefits of implementing an Information Security Management System. The meetup agenda includes an introduction, Alandiestya's presentation and Q&A session, and feedback polling. ITIL Indonesia is an established meetup group with over 680 members that holds regular monthly meetups to discuss IT service management topics.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
This document announces an upcoming ITIL Indonesia meetup on November 24, 2021 about "Enterprise Agile Implementation with ITIL4 and PRINCE2 Agile". The meetup agenda includes an introduction, presentation by Lutfi Yusuf on the topic including a Q&A session, Kahoot games, feedback polling, and closing. ITIL Indonesia has been established since 2019 with over 690 members on meetup.com and 695 on Telegram, hosting regular monthly meetups following agreements of live streaming, raising hands, being quiet, using chatbox, and participating.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
This document announces an ITIL Indonesia meetup on December 28, 2021 to discuss whether Indonesia is ready to implement ITIL v4. The meetup agenda includes an introduction, presentation by Mochamad Halili on implementing ITIL v4 in Indonesia, and a question and answer session. ITIL Indonesia is a meetup group established in 2019 with over 700 members that holds regular monthly meetups to discuss IT service management topics.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document announces an upcoming ITIL Indonesia meetup on May 25th featuring a presentation by Micky Purnomosidi on practical Service Asset and Configuration Management (SACM). The meetup agenda includes an opening, introduction, the SACM presentation with Q&A, photo session and closing. ITIL Indonesia is an established group with over 600 members that holds regular monthly meetups covering various ITSM topics.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document announces an ITIL Indonesia meetup on April 21st to discuss IT change management. The meetup will include an introduction, presentation by Wini Sesaria on IT change management covering topics and answering questions, and a photo session and closing. ITIL Indonesia has been established since 2019 and has over 500 online members that meet monthly to discuss IT service management best practices. The meetup rules encourage participation and keeping discussions respectful.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document announces an ITIL Indonesia meetup on July 27th featuring a presentation by Aat Ruhimat titled "My 5 Biggest Mistakes When Implementing ITSM". The meetup agenda includes an introduction, the presentation and Q&A, a photo session and closing. ITIL Indonesia is an established meetup group with over 650 members that holds regular monthly meetups covering ITSM topics.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document is a meetup announcement from ITIL Indonesia about a presentation on how to build a Configuration Management Database (CMDB) in five steps. The meetup will include an introduction, presentation and Q&A with Priadi on cooking the CMDB in five steps, followed by a photo session and closing. ITIL Indonesia is an established group with over 500 members that holds regular monthly meetups. The session agreement is for participants to raise hands, chat in the chatbox and participate while maintaining a quiet place during the live stream presentation. Contact information is provided to stay connected with ITIL Indonesia on Telegram, Twitter and LinkedIn.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
This document announces an upcoming ITIL Indonesia meetup on June 23rd focusing on managing highly critical infrastructure changes. The meetup agenda includes an introduction, presentation by Nugroho Wahyu on managing critical changes including Q&A, and a photo and feedback session. ITIL Indonesia is an established meetup group with over 600 members that holds regular monthly sessions. Participants are asked to follow the session agreement of using the live stream, raising hands, being in a quiet place, using the chatbox, and participating.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
This document announces an ITIL Indonesia meetup on February 23rd 2022 to discuss the synergy between IT Service Management (ITSM) and Enterprise Architecture (EA). The meetup agenda includes an introduction, a presentation by Ari Wibowo on the topic, and a question and answer session. ITIL Indonesia has been established since 2019 and has over 700 members on Meetup.com and Telegram who regularly attend monthly meetups to learn about ITSM best practices.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
This document announces an ITIL Indonesia meetup on January 25th 2022 to discuss the practice of RACI (responsible, accountable, consulted, informed) in ITIL process design. The meetup agenda includes an introduction, presentation by Boy Irzhal on applying RACI in process design, and a question and answer session. ITIL Indonesia is an established meetup group with over 700 members that holds regular monthly meetups to discuss ITIL best practices.
(ONLINE) ITIL Indonesia Community - Practice of RACI in ITIL®️ Process Design
This document discusses a workshop held by ITIL Indonesia on January 25, 2022 about practicing RACI (responsible, accountable, consulted, informed) in the design of ITIL processes. It provides contact information for ITIL Indonesia on Telegram, Twitter, Instagram and a QR code to stay connected with their organization.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document announces an ITIL Indonesia meetup on March 23rd about Service Level Management. The meetup agenda includes an introduction, presentation by Irma Mutia on Service Level Management, and a question and answer session. ITIL Indonesia has been established since 2019 and has over 720 members on meetup.com and 730 members on Telegram. Previous meetup topics included IT security management, agile implementation with ITIL4 and PRINCE2, and synergizing ITSM and enterprise architecture.
(ONLINE) ITIL Indonesia Kick-off Meetup - Best Practices for Modern IT
This document provides an overview of Spotify and how they implemented ITIL best practices. It discusses Spotify's massive growth in 2017 which led to organizational challenges with teams being scattered globally and new compliance requirements. Olingo Consulting was hired to help Spotify implement ITIL to bring more structure, policies and common ways of working. Initially, some Spotify staff saw ITIL as slowing them down. However, after implementing ITIL, interest in the framework increased as its value became clear. The document then provides background on ITIL, describing the different versions from V1 to the current V4. It highlights key concepts of ITIL V4 like value co-creation and the four dimensions of service management. Finally, it encourages connecting with the IT
Civic data and open government
Smart Chicago is a civic organization that works to improve lives in Chicago through increasing access to the internet, improving digital skills, and developing products from open data. It was founded by the MacArthur Foundation and Chicago Community Trust to focus on infrastructure projects that enable civic innovation. Smart Chicago develops software and platforms, provides resources like hosting and office space, and runs programs in areas like health, education, and civic engagement to support civic technologists in Chicago.
Civic Data and Open Government: How Local Funders Can Get Involved
Community Engagement: Digital Strategies for Local Funders
Knight Digital Media Center
September 11, 2014
Creating Synergies and Capacity through Public Partnerships
Smart Chicago is a civic organization focused on improving lives in Chicago through increasing access to technology, digital skills, and using data to improve quality of life. It was founded through partnerships between the Chicago Community Trust, MacArthur Foundation, and City of Chicago. Smart Chicago administers technology and broadband adoption projects funded through federal BTOP grants, with the goal of making Chicago the most dynamic digital city in the world.
Intro to CodeMill digital skills - September 2017
CodeMill is a not-for-profit initiative in Leeds City Region that aims to address the digital skills shortage through monthly meetups, training programs, and digital ambassadors. It focuses on diversity and inclusion to involve more groups in digital skills. Upcoming activities include introductory tech talks in November, a potential project with Yorkshire Wildlife Trust on internet-connected bats, and partnerships with colleges for training. CodeMill is part of a wider family of organizations including PIPELINE Conference and London Continuous Delivery meetup.
(ONLINE) ITIL Indonesia Community - Service Level Management
1. Service Level Management is the process of managing service level agreements between a service provider and its customers to ensure expected levels of service are delivered.
2. Effective SLAs must clearly define the required and expected levels of service, be measurable, and aligned with people, processes, and technology. They also promote common understanding and should be reviewed and updated as needed.
3. When creating SLAs, considerations include the services covered, criteria for successful delivery, monitoring and reporting methods, handling changes, penalties for unmet agreements, and termination of services. Clear definitions and customer focus are important.
(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise Architecture
The document discusses the synergy between IT service management (ITSM) and enterprise architecture (EA). It defines ITSM and EA, provides examples of EA visualizations, and discusses how EA can be used to support various ITSM processes like incident management, service catalog management, and capacity management. The presentation gives an example of how EA artifacts like the service landscape map can be synchronized with the ITSM configuration management database. It addresses common questions about the relationship between EA and ITIL and tools like the CMDB.
(ONLINE) ITIL Indonesia Community - Siapkah Indonesia Menerapkan ITIL v4?
(ONLINE) ITIL Indonesia Community - Siapkah Indonesia Menerapkan ITIL v4?
(ONLINE) ITIL Indonesia Community - Enterprise Agile Implementation with ITIL...
This document discusses how organizations can implement agile practices across the enterprise using ITIL4 and PRINCE2 Agile frameworks. It outlines how the guiding principles of ITIL4 map to agile concepts. It also explains how PRINCE2 Agile integrates agile behaviors, techniques, and the seven principles of PRINCE2. The document provides an overview of how to assess the agile environment, tailor PRINCE2 Agile to suit the project needs, and establish performance targets and tolerances.
(ONLINE) ITIL Indonesia Community - Manfaat Penerapan Sistem Manajemen Keaman...
ISO 27001 is an international standard for information security management. Implementing ISO 27001 can provide several benefits for IT service users and providers. It establishes a risk-based approach to identify and treat security risks across the entire organization. The standard also aligns well with ITIL best practices for IT service management. Specifically, ISO 27001 requirements map to key ITIL processes like risk management, change management, and incident management. Adopting both frameworks can strengthen an organization's information security posture and improve its ability to deliver reliable and secure IT services. Regular audits are also required to ensure ongoing compliance and continual improvement of the information security system.
(ONLINE) ITIL Indonesia Community - My 5 Biggest Mistakes When Implementing ITSM
The document discusses the biggest mistakes made by the author when implementing ITSM (IT Service Management). It lists five mistakes: 1) Acting like a "know-it-all" instead of admitting lack of knowledge, 2) Escalating issues too often without first trying to resolve them, 3) Expecting consultants to do the implementation work instead of taking ownership themselves, 4) Focusing too much on best practices without customizing to their own needs, 5) Taking on too much work at once without considering capacity. For each mistake, the author explains what they learned from it. The overall message is that mistakes are an important part of the learning process when implementing new frameworks and systems.
(ONLINE) ITIL Indonesia Community - Practical SACM
The document provides an overview of practical Service Asset and Configuration Management (SACM) based on real-world experience. It defines key SACM concepts, describes the roles and responsibilities in SACM, and how SACM interacts with other ITIL processes. It advocates for a practical approach to SACM that combines roles, outsources operations, and focuses on governance to provide benefits like lower costs and less barriers to implementation compared to a fully resourced SACM process. A case study of Toyota Motor Australia outlines challenges they faced after a cyber attack in rebuilding their configuration management database and understanding SACM's importance.
(ONLINE) ITIL Indonesia Community - An Introduction to IT Change Management
This document provides an introduction to IT change management based on ITIL best practices. It defines change as the addition, modification, or removal of anything that could affect IT services. The main purposes of change management are to maximize the number of successful changes by properly assessing risks, authorizing approved changes, and managing change schedules. It describes different types of changes and the roles and responsibilities involved in the change management process. It also provides examples of documentation used such as change request tickets, test plans and results, and post-implementation reviews. Finally, it discusses some common challenges faced with change management.
(ONLINE) ITIL Indonesia Community - How to Cook Your CMDB in Five Steps
The document summarizes the five steps to successfully implement a Configuration Management Database (CMDB) project:
1. Create a dedicated team to manage the CMDB project.
2. Explain the project plan to stakeholders to understand their needs and requirements.
3. Design the CMDB, including data model, integration with data sources, and reconciliation processes.
4. Develop the CMDB by customizing the data model and configuring integration and reconciliation tools.
5. Communicate with stakeholders about the CMDB, train users, and promote adoption and utilization.
More Related Content
What's hot
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document announces an ITIL Indonesia meetup on April 21st to discuss IT change management. The meetup will include an introduction, presentation by Wini Sesaria on IT change management covering topics and answering questions, and a photo session and closing. ITIL Indonesia has been established since 2019 and has over 500 online members that meet monthly to discuss IT service management best practices. The meetup rules encourage participation and keeping discussions respectful.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document announces an ITIL Indonesia meetup on July 27th featuring a presentation by Aat Ruhimat titled "My 5 Biggest Mistakes When Implementing ITSM". The meetup agenda includes an introduction, the presentation and Q&A, a photo session and closing. ITIL Indonesia is an established meetup group with over 650 members that holds regular monthly meetups covering ITSM topics.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document is a meetup announcement from ITIL Indonesia about a presentation on how to build a Configuration Management Database (CMDB) in five steps. The meetup will include an introduction, presentation and Q&A with Priadi on cooking the CMDB in five steps, followed by a photo session and closing. ITIL Indonesia is an established group with over 500 members that holds regular monthly meetups. The session agreement is for participants to raise hands, chat in the chatbox and participate while maintaining a quiet place during the live stream presentation. Contact information is provided to stay connected with ITIL Indonesia on Telegram, Twitter and LinkedIn.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
This document announces an upcoming ITIL Indonesia meetup on June 23rd focusing on managing highly critical infrastructure changes. The meetup agenda includes an introduction, presentation by Nugroho Wahyu on managing critical changes including Q&A, and a photo and feedback session. ITIL Indonesia is an established meetup group with over 600 members that holds regular monthly sessions. Participants are asked to follow the session agreement of using the live stream, raising hands, being in a quiet place, using the chatbox, and participating.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
This document announces an ITIL Indonesia meetup on February 23rd 2022 to discuss the synergy between IT Service Management (ITSM) and Enterprise Architecture (EA). The meetup agenda includes an introduction, a presentation by Ari Wibowo on the topic, and a question and answer session. ITIL Indonesia has been established since 2019 and has over 700 members on Meetup.com and Telegram who regularly attend monthly meetups to learn about ITSM best practices.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
This document announces an ITIL Indonesia meetup on January 25th 2022 to discuss the practice of RACI (responsible, accountable, consulted, informed) in ITIL process design. The meetup agenda includes an introduction, presentation by Boy Irzhal on applying RACI in process design, and a question and answer session. ITIL Indonesia is an established meetup group with over 700 members that holds regular monthly meetups to discuss ITIL best practices.
(ONLINE) ITIL Indonesia Community - Practice of RACI in ITIL®️ Process Design
This document discusses a workshop held by ITIL Indonesia on January 25, 2022 about practicing RACI (responsible, accountable, consulted, informed) in the design of ITIL processes. It provides contact information for ITIL Indonesia on Telegram, Twitter, Instagram and a QR code to stay connected with their organization.
(ONLINE) ITIL Indonesia Community - Meetup Announcement
The document announces an ITIL Indonesia meetup on March 23rd about Service Level Management. The meetup agenda includes an introduction, presentation by Irma Mutia on Service Level Management, and a question and answer session. ITIL Indonesia has been established since 2019 and has over 720 members on meetup.com and 730 members on Telegram. Previous meetup topics included IT security management, agile implementation with ITIL4 and PRINCE2, and synergizing ITSM and enterprise architecture.
(ONLINE) ITIL Indonesia Kick-off Meetup - Best Practices for Modern IT
This document provides an overview of Spotify and how they implemented ITIL best practices. It discusses Spotify's massive growth in 2017 which led to organizational challenges with teams being scattered globally and new compliance requirements. Olingo Consulting was hired to help Spotify implement ITIL to bring more structure, policies and common ways of working. Initially, some Spotify staff saw ITIL as slowing them down. However, after implementing ITIL, interest in the framework increased as its value became clear. The document then provides background on ITIL, describing the different versions from V1 to the current V4. It highlights key concepts of ITIL V4 like value co-creation and the four dimensions of service management. Finally, it encourages connecting with the IT
Civic data and open government
Smart Chicago is a civic organization that works to improve lives in Chicago through increasing access to the internet, improving digital skills, and developing products from open data. It was founded by the MacArthur Foundation and Chicago Community Trust to focus on infrastructure projects that enable civic innovation. Smart Chicago develops software and platforms, provides resources like hosting and office space, and runs programs in areas like health, education, and civic engagement to support civic technologists in Chicago.
Civic Data and Open Government: How Local Funders Can Get Involved
Community Engagement: Digital Strategies for Local Funders
Knight Digital Media Center
September 11, 2014
Creating Synergies and Capacity through Public Partnerships
Smart Chicago is a civic organization focused on improving lives in Chicago through increasing access to technology, digital skills, and using data to improve quality of life. It was founded through partnerships between the Chicago Community Trust, MacArthur Foundation, and City of Chicago. Smart Chicago administers technology and broadband adoption projects funded through federal BTOP grants, with the goal of making Chicago the most dynamic digital city in the world.
Intro to CodeMill digital skills - September 2017
CodeMill is a not-for-profit initiative in Leeds City Region that aims to address the digital skills shortage through monthly meetups, training programs, and digital ambassadors. It focuses on diversity and inclusion to involve more groups in digital skills. Upcoming activities include introductory tech talks in November, a potential project with Yorkshire Wildlife Trust on internet-connected bats, and partnerships with colleges for training. CodeMill is part of a wider family of organizations including PIPELINE Conference and London Continuous Delivery meetup.
What's hot (13)
(ONLINE) ITIL Indonesia Community - Meetup Announcement
(ONLINE) ITIL Indonesia Community - Meetup Announcement
(ONLINE) ITIL Indonesia Community - Meetup Announcement
(ONLINE) ITIL Indonesia Community - Meetup Announcement
(ONLINE) ITIL Indonesia Community - Meetup Announcement
(ONLINE) ITIL Indonesia Community - Meetup Announcement
(ONLINE) ITIL Indonesia Community - Meetup Announcement
(ONLINE) ITIL Indonesia Community - Meetup Announcement
(ONLINE) ITIL Indonesia Community - Meetup Announcement
(ONLINE) ITIL Indonesia Community - Meetup Announcement
(ONLINE) ITIL Indonesia Community - Meetup Announcement
(ONLINE) ITIL Indonesia Community - Meetup Announcement
(ONLINE) ITIL Indonesia Community - Practice of RACI in ITIL®️ Process Design
(ONLINE) ITIL Indonesia Community - Practice of RACI in ITIL®️ Process Design
(ONLINE) ITIL Indonesia Community - Meetup Announcement
(ONLINE) ITIL Indonesia Community - Meetup Announcement
(ONLINE) ITIL Indonesia Kick-off Meetup - Best Practices for Modern IT
(ONLINE) ITIL Indonesia Kick-off Meetup - Best Practices for Modern IT
Civic Data and Open Government: How Local Funders Can Get Involved
Civic Data and Open Government: How Local Funders Can Get Involved
Creating Synergies and Capacity through Public Partnerships
Creating Synergies and Capacity through Public Partnerships
More from ITIL Indonesia
(ONLINE) ITIL Indonesia Community - Service Level Management
1. Service Level Management is the process of managing service level agreements between a service provider and its customers to ensure expected levels of service are delivered.
2. Effective SLAs must clearly define the required and expected levels of service, be measurable, and aligned with people, processes, and technology. They also promote common understanding and should be reviewed and updated as needed.
3. When creating SLAs, considerations include the services covered, criteria for successful delivery, monitoring and reporting methods, handling changes, penalties for unmet agreements, and termination of services. Clear definitions and customer focus are important.
(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise Architecture
The document discusses the synergy between IT service management (ITSM) and enterprise architecture (EA). It defines ITSM and EA, provides examples of EA visualizations, and discusses how EA can be used to support various ITSM processes like incident management, service catalog management, and capacity management. The presentation gives an example of how EA artifacts like the service landscape map can be synchronized with the ITSM configuration management database. It addresses common questions about the relationship between EA and ITIL and tools like the CMDB.
(ONLINE) ITIL Indonesia Community - Siapkah Indonesia Menerapkan ITIL v4?
(ONLINE) ITIL Indonesia Community - Siapkah Indonesia Menerapkan ITIL v4?
(ONLINE) ITIL Indonesia Community - Enterprise Agile Implementation with ITIL...
This document discusses how organizations can implement agile practices across the enterprise using ITIL4 and PRINCE2 Agile frameworks. It outlines how the guiding principles of ITIL4 map to agile concepts. It also explains how PRINCE2 Agile integrates agile behaviors, techniques, and the seven principles of PRINCE2. The document provides an overview of how to assess the agile environment, tailor PRINCE2 Agile to suit the project needs, and establish performance targets and tolerances.
(ONLINE) ITIL Indonesia Community - Manfaat Penerapan Sistem Manajemen Keaman...
ISO 27001 is an international standard for information security management. Implementing ISO 27001 can provide several benefits for IT service users and providers. It establishes a risk-based approach to identify and treat security risks across the entire organization. The standard also aligns well with ITIL best practices for IT service management. Specifically, ISO 27001 requirements map to key ITIL processes like risk management, change management, and incident management. Adopting both frameworks can strengthen an organization's information security posture and improve its ability to deliver reliable and secure IT services. Regular audits are also required to ensure ongoing compliance and continual improvement of the information security system.
(ONLINE) ITIL Indonesia Community - My 5 Biggest Mistakes When Implementing ITSM
The document discusses the biggest mistakes made by the author when implementing ITSM (IT Service Management). It lists five mistakes: 1) Acting like a "know-it-all" instead of admitting lack of knowledge, 2) Escalating issues too often without first trying to resolve them, 3) Expecting consultants to do the implementation work instead of taking ownership themselves, 4) Focusing too much on best practices without customizing to their own needs, 5) Taking on too much work at once without considering capacity. For each mistake, the author explains what they learned from it. The overall message is that mistakes are an important part of the learning process when implementing new frameworks and systems.
(ONLINE) ITIL Indonesia Community - Practical SACM
The document provides an overview of practical Service Asset and Configuration Management (SACM) based on real-world experience. It defines key SACM concepts, describes the roles and responsibilities in SACM, and how SACM interacts with other ITIL processes. It advocates for a practical approach to SACM that combines roles, outsources operations, and focuses on governance to provide benefits like lower costs and less barriers to implementation compared to a fully resourced SACM process. A case study of Toyota Motor Australia outlines challenges they faced after a cyber attack in rebuilding their configuration management database and understanding SACM's importance.
(ONLINE) ITIL Indonesia Community - An Introduction to IT Change Management
This document provides an introduction to IT change management based on ITIL best practices. It defines change as the addition, modification, or removal of anything that could affect IT services. The main purposes of change management are to maximize the number of successful changes by properly assessing risks, authorizing approved changes, and managing change schedules. It describes different types of changes and the roles and responsibilities involved in the change management process. It also provides examples of documentation used such as change request tickets, test plans and results, and post-implementation reviews. Finally, it discusses some common challenges faced with change management.
(ONLINE) ITIL Indonesia Community - How to Cook Your CMDB in Five Steps
The document summarizes the five steps to successfully implement a Configuration Management Database (CMDB) project:
1. Create a dedicated team to manage the CMDB project.
2. Explain the project plan to stakeholders to understand their needs and requirements.
3. Design the CMDB, including data model, integration with data sources, and reconciliation processes.
4. Develop the CMDB by customizing the data model and configuring integration and reconciliation tools.
5. Communicate with stakeholders about the CMDB, train users, and promote adoption and utilization.
(ONLINE) ITIL Indonesia Community - Pengenalan Tentang IT Service Catalogue
Service catalogue adalah dokumen yang mencatat detail layanan yang diberikan kepada pengguna. IT service catalogue khususnya berisi informasi layanan TI seperti kategori, deskripsi, SLA, biaya. Membuat IT service catalogue yang baik perlu mempertimbangkan pandangan pengguna dan pelaksana layanan. Tantangan membuatnya adalah menentukan tingkat detail informasi, nama layanan, pemilik layanan, dan menyelaraskan SLA dengan bisnis.
(ONLINE) ITIL Indonesia Community - IT Operation Practical Approach
The document summarizes an ITIL Indonesia Meetup presentation on practical IT operation approaches. The presenter has experience in IT engineering, operations, and digital banking. He discusses key aspects of IT operations including availability management, monitoring, service desk, incident and problem management, and change control. The presentation emphasizes establishing clear processes and communication to effectively manage incidents and changes while maintaining high service availability. It also explores integrating agile practices like backlogs with traditional ITIL service management frameworks.
(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...
- The document discusses how IT service management is transforming to better support modern ways of working like Agile, DevOps, and cloud-based models. It is repositioning to be more customer-centric and focus on automation, AI/ML, and delivering outcomes as a service.
- A holistic point of view of IT management is presented, covering aspects like organization, processes, technology, governance, and performance management. Multiple dimensions must be analyzed to understand how effective the current operating model is.
- An example IT governance structure with three levels is shown to balance IT demand and supply. The ideal IT organization model depends on factors like flexibility, synergies, and cost pressures.
- Key interactions between
(ONLINE) ITIL Indonesia Community – Meetup “ITIL Introduction: Incident and P...
This document summarizes an ITIL meetup on incident and problem management. It discusses the key aspects of incident management, including logging incidents, escalation, communication and resolution. Problem management is introduced as identifying the causes of incidents to prevent future occurrences. The relationship between incident and problem management is that incident management works to quickly restore service, while problem management seeks to identify and address root causes. Methods like trend analysis, problem analysis techniques like 5 whys, and error control processes are outlined.
More from ITIL Indonesia (13)
(ONLINE) ITIL Indonesia Community - Service Level Management
(ONLINE) ITIL Indonesia Community - Service Level Management
(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise Architecture
(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise Architecture
(ONLINE) ITIL Indonesia Community - Siapkah Indonesia Menerapkan ITIL v4?
(ONLINE) ITIL Indonesia Community - Siapkah Indonesia Menerapkan ITIL v4?
(ONLINE) ITIL Indonesia Community - Enterprise Agile Implementation with ITIL...
(ONLINE) ITIL Indonesia Community - Enterprise Agile Implementation with ITIL...
(ONLINE) ITIL Indonesia Community - Manfaat Penerapan Sistem Manajemen Keaman...
(ONLINE) ITIL Indonesia Community - Manfaat Penerapan Sistem Manajemen Keaman...
(ONLINE) ITIL Indonesia Community - My 5 Biggest Mistakes When Implementing ITSM
(ONLINE) ITIL Indonesia Community - My 5 Biggest Mistakes When Implementing ITSM
(ONLINE) ITIL Indonesia Community - Practical SACM
(ONLINE) ITIL Indonesia Community - Practical SACM
(ONLINE) ITIL Indonesia Community - An Introduction to IT Change Management
(ONLINE) ITIL Indonesia Community - An Introduction to IT Change Management
(ONLINE) ITIL Indonesia Community - How to Cook Your CMDB in Five Steps
(ONLINE) ITIL Indonesia Community - How to Cook Your CMDB in Five Steps
(ONLINE) ITIL Indonesia Community - Pengenalan Tentang IT Service Catalogue
(ONLINE) ITIL Indonesia Community - Pengenalan Tentang IT Service Catalogue
(ONLINE) ITIL Indonesia Community - IT Operation Practical Approach
(ONLINE) ITIL Indonesia Community - IT Operation Practical Approach
(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...
(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...
(ONLINE) ITIL Indonesia Community – Meetup “ITIL Introduction: Incident and P...
(ONLINE) ITIL Indonesia Community – Meetup “ITIL Introduction: Incident and P...
Recently uploaded
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...Edge AI and Vision Alliance
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.High performance Serverless Java on AWS- GoTo Amsterdam 2024
Java is for many years one of the most popular programming languages, but it used to have hard times in the Serverless community. Java is known for its high cold start times and high memory footprint, comparing to other programming languages like Node.js and Python. In this talk I'll look at the general best practices and techniques we can use to decrease memory consumption, cold start times for Java Serverless development on AWS including GraalVM (Native Image) and AWS own offering SnapStart based on Firecracker microVM snapshot and restore and CRaC (Coordinated Restore at Checkpoint) runtime hooks. I'll also provide a lot of benchmarking on Lambda functions trying out various deployment package sizes, Lambda memory settings, Java compilation options and HTTP (a)synchronous clients and measure their impact on cold and warm start times.
Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectors
Join us to learn how UiPath Apps can directly and easily interact with prebuilt connectors via Integration Service--including Salesforce, ServiceNow, Open GenAI, and more.
The best part is you can achieve this without building a custom workflow! Say goodbye to the hassle of using separate automations to call APIs. By seamlessly integrating within App Studio, you can now easily streamline your workflow, while gaining direct access to our Connector Catalog of popular applications.
We’ll discuss and demo the benefits of UiPath Apps and connectors including:
Creating a compelling user experience for any software, without the limitations of APIs.
Accelerating the app creation process, saving time and effort
Enjoying high-performance CRUD (create, read, update, delete) operations, for
seamless data management.
Speakers:
Russell Alfeche, Technology Leader, RPA at qBotic and UiPath MVP
Charlie Greenberg, host
Demystifying Knowledge Management through Storytelling
The Department of Veteran Affairs (VA) invited Taylor Paschal, Knowledge & Information Management Consultant at Enterprise Knowledge, to speak at a Knowledge Management Lunch and Learn hosted on June 12, 2024. All Office of Administration staff were invited to attend and received professional development credit for participating in the voluntary event.
The objectives of the Lunch and Learn presentation were to:
- Review what KM ‘is’ and ‘isn’t’
- Understand the value of KM and the benefits of engaging
- Define and reflect on your “what’s in it for me?”
- Share actionable ways you can participate in Knowledge - - Capture & Transfer
QA or the Highway - Component Testing: Bridging the gap between frontend appl...
These are the slides for the presentation, "Component Testing: Bridging the gap between frontend applications" that was presented at QA or the Highway 2024 in Columbus, OH by Zachary Hamm.
"Choosing proper type of scaling", Olena Syrota
Imagine an IoT processing system that is already quite mature and production-ready and for which client coverage is growing and scaling and performance aspects are life and death questions. The system has Redis, MongoDB, and stream processing based on ksqldb. In this talk, firstly, we will analyze scaling approaches and then select the proper ones for our system.
Astute Business Solutions | Oracle Cloud Partner |
Your goto partner for Oracle Cloud, PeopleSoft, E-Business Suite, and Ellucian Banner. We are a firm specialized in managed services and consulting.
Harnessing the Power of NLP and Knowledge Graphs for Opioid Research
Gursev Pirge, PhD
Senior Data Scientist - JohnSnowLabs
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...
Direct losses from downtime in 1 minute = $5-$10 thousand dollars. Reputation is priceless.
As part of the talk, we will consider the architectural strategies necessary for the development of highly loaded fintech solutions. We will focus on using queues and streaming to efficiently work and manage large amounts of data in real-time and to minimize latency.
We will focus special attention on the architectural patterns used in the design of the fintech system, microservices and event-driven architecture, which ensure scalability, fault tolerance, and consistency of the entire system.
A Deep Dive into ScyllaDB's Architecture
This talk will cover ScyllaDB Architecture from the cluster-level view and zoom in on data distribution and internal node architecture. In the process, we will learn the secret sauce used to get ScyllaDB's high availability and superior performance. We will also touch on the upcoming changes to ScyllaDB architecture, moving to strongly consistent metadata and tablets.
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor Ivaniuk
At this talk we will discuss DDoS protection tools and best practices, discuss network architectures and what AWS has to offer. Also, we will look into one of the largest DDoS attacks on Ukrainian infrastructure that happened in February 2022. We'll see, what techniques helped to keep the web resources available for Ukrainians and how AWS improved DDoS protection for all customers based on Ukraine experience
GNSS spoofing via SDR (Criptored Talks 2024)
In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
"Scaling RAG Applications to serve millions of users", Kevin Goedecke
How we managed to grow and scale a RAG application from zero to thousands of users in 7 months. Lessons from technical challenges around managing high load for LLMs, RAGs and Vector databases.
AppSec PNW: Android and iOS Application Security with MobSF
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
Main news related to the CCS TSI 2023 (2023/1695)
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
Biomedical Knowledge Graphs for Data Scientists and Bioinformaticians
Dmitrii Kamaev, PhD
Senior Product Owner - QIAGEN
Recently uploaded (20)
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
High performance Serverless Java on AWS- GoTo Amsterdam 2024
High performance Serverless Java on AWS- GoTo Amsterdam 2024
Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectors
Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectors
Nordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptx
Demystifying Knowledge Management through Storytelling
Demystifying Knowledge Management through Storytelling
QA or the Highway - Component Testing: Bridging the gap between frontend appl...
QA or the Highway - Component Testing: Bridging the gap between frontend appl...
Astute Business Solutions | Oracle Cloud Partner |
Astute Business Solutions | Oracle Cloud Partner |
Harnessing the Power of NLP and Knowledge Graphs for Opioid Research
Harnessing the Power of NLP and Knowledge Graphs for Opioid Research
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...
Poznań ACE event - 19.06.2024 Team 24 Wrapup slidedeck
Poznań ACE event - 19.06.2024 Team 24 Wrapup slidedeck
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor Ivaniuk
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor Ivaniuk
"Scaling RAG Applications to serve millions of users", Kevin Goedecke
"Scaling RAG Applications to serve millions of users", Kevin Goedecke
AppSec PNW: Android and iOS Application Security with MobSF
AppSec PNW: Android and iOS Application Security with MobSF
Biomedical Knowledge Graphs for Data Scientists and Bioinformaticians
Biomedical Knowledge Graphs for Data Scientists and Bioinformaticians
(ONLINE) ITIL Indonesia Community – Meetup Announcement
- 1. (ONLINE) ITIL Indonesia Community – Meetup “ITIL Introduction: Incident and Problem Management” ITIL Indonesia Jakarta, June 24th 2020
- 3. Our Agenda • 19.00 – 19.05 Preparation & Opening • 19.06 – 19.10 Introduction & Announcement • 19.11 – 19.55 Presentation by Ibu Irma Mutia (including QnA session) • 19.56 – 20.00 Feedback & Closing
- 4. Our Session Agreement Live Stream Raise Hand Quite Place Chatbox Participate
- 5. April 2020 May 2020 June 2020 Christian Hermanus “Best Practice for Modern IT” Yudistira “Service Value System ITIL 4” Meetup Infographic Approved Trainer Irma Mutia “ITIL Introduction: Incident and Problem Management
- 9. Stay Connected With Us! ITIL Indonesia (t.me/itil_id) ITIL Indonesia @itil_id ITIL Indonesia ITIL Indonesia @itil_indonesia ITIL Indonesia
- 10. Thank You!