OneBill/ACS Lifeline Program

Billing Solution SaaS
For
American Connect Services LLC
dba ACS Wireless

OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd

System Logical Architecture


OneBill – Core Packages


OneBill – Core Package


OneBill – Full Package


TEST ENVIRONMENT

APPLICATION

DATA BASE
2+3 Servers

Virtual Machine
DATABASE

S
DBNODE2

Mediation+ Provisioning
DMZ BACK END

+Provisioning
Med App 2
Med App 1

Batch Proc

REPORT APP
Selfcare2

ADMIN
DBNODE2

FRONT END
Virtual Machine

App Server 2
App Server 1
Selfcare1
Web App1

Web App2

Virtual Machine Virtual Machine

STORAGE (PROD & REPORTING)

Med App 1 Med App 2 TEST ENVIRONMENT
WEB App1 WEB App2 ADMIN
App Server 1 App Server 2 REPORT APP
Selfcare 1 Selfcare 2 Batch+Provisioning


OneBill – Failover and Redundancy


OneBill –DRP solution


Customer Management


 Account Type
 Credit
 Limited Credit
 Debit

 Category
 Residential or Commercial
 Groups (user defined list): Maritime, Aviation, Defense, ISP, AA

 Class
 Node or Leaf <-> Parent or Child
 Nodes: Company; Department; Branch; Office; Retail; Reseller
 Leafs: Consumer; Subscriber; Employee

 Billable
 The top senior “Ancestor” is Billable
 Descendants are optionally billable or non-billable
 Split billing at account level and/or service level


Prepaid Solution


OneBill Prepaid Solution Highlights

 Supports real-time AAA (Authentication, Authorization, Accounting)
using:

 User ID/Password (two-stage dialing) or ANI (One-stage dialing)

 Reverse rating for the total left balance

 Using latest RFC standards: Diameter and Radius

 Enables real-time account disabling

 Balance Manager for MSCC (Multiple Services Credit Control)

 Provides internal IVR and external IVR interface

 Flexible Tariff Plans

 Prepaid Cards Lots Management

 Customer Care & Self Care Applications


System Prepaid Topology Overview


OneBill RTS and Balance Manager Highlights


AAA OneBill Real Time Server (Radius)

 The OneBill Real-Time Server (RTS) is responsible for AAA real-time event
handling:

 Authentication – identifies the subscriber at service initiation:
username/password, PIN, IMSI, MSISDN, CLIANI, MAC address, access
device IP address and/or trunk ID

 Authorization –based on the type of service, dialed number and
origination of the call, the rating plan and the customer’s balance returns
 the maximum allowed duration or volume of the call
 or allocates a quota of volume MBsKBs traffic or minutes: seconds.
 BandwidthThroughput setting; Idle time out, IP allocation, etc.
 Re-authorize or quota replenishment

 Accounting
 Interim accounting and rating – credit reservation, creates partial UDRs,
split CDRs for crossing profiles Peak/Off peak rates, Days.
 Final accounting and rating – balance update, once the call is
terminated the OneBill RTS rates the call, stores a final CDR in the
database and updates the customer’s balance instantaneously.


Balance Management


MobeeVoice Application Server Solution


MobeeVoice Server Solution


MobeeVoice Server Solution Highlights

 Internal IVR function for playback of announcements, DTMF collection and
voice recording
 External IVR interface based for large scale and highly scalable solutions
 Java and web-based, allows service development on top of extensive Java
APIs using Java development tools
 SCE for service setup, testing and customization

 Web-based management tools support platform and service management
(customized per service)


Supported MobeeVoice Pre-paid Services

 Interactive language selection
 ANI-based authentication & Dialed number-based
authorization
 Calling card number & password IVR collection and
authentication
 Destination number collection and authorization
 Money balance/time remaining announcements
 Time expiration warning
 Change password feature
 Calling card recharge/money transfer feature
 ANI Assignment to a calling card feature
 Calling card service branding
 New call without re-authentication using mid-call “##”


Prepaid call flow example (initial call setup)
OneBill MobeeVoice OneBill Billing & CC
Application Server System
External IVR

SDP

SIP Call Setup
Subscriber
OK
(INVITE) Database

SoftSwitch

PSTN
PSTN
Media GW Media GW


Prepaid call flow example (IVR, AAA phase)

External IVR Authenticate/
Authorize Request

Accept

Subscriber
Database

SoftSwitc
h
PSTN
PSTN
Media GW
Media GW


Prepaid call flow example (final call setup phase)

OneBill MobeeVoice OneBill Billing & CC
Application Server System
External IVR
Start Accounting

Start Timer
OK

SIP Call update
SIP Call Setup Subscriber
OK (INVITE)
(re-INVITE) Database

SoftSwitch
Prepaid call flow example (final call setup phase)
PSTN
PSTN Conversation

Media GW
Media GW


Prepaid call flow example (call cutoff phase)

OneBill MobeeVoice OneBill Billing
Application Server & CC System
External IVR
Stop Accounting

Timer Expired!
OK
CDR

SIP Disconnect Subscriber
OK
(BYE)
Database

SoftSwitch
Prepaid call flow example (call cutoff phase)
PSTN
PSTN

IP Network Media GW
Media GW

Provisioning


Provisioning Capabilities

 Add/update/delete subscribers and services information, including
service features

 Provisioning to various network elements

 Define the order of provisioned network elements

 Rollback of the provisioning; the relevant cases are identified by the
provisioning platform

 Support scheduled provisioning commands

 Support pre-defined profiles

 Supported protocols: TCP/IP Socket, Serial (RS-232), CORBA, telnet,
SMPP, FTP, XML, SNMP, LDAP, X-25


Provisioning Flow

The CSR adds a
feature to an
Provisioning
account service Agents

Agent1
The request is
passed to the
Provisioning Server

Agent2 711 LES Switch
The Provisioning Workflow
Hands the request to the
various NEs and to the
OneBill DB Agent3
HLES POP

Feature
created (or failure)
Provisioning Server Clients
Operation
success/failure
indication


Currently Supported Provisioning Network Elements

• Softswitches: Nortel CS2000, Ericsson • Paging: Weblink host-to-host API
IPT, Cisco BTS, Veraz, IP Gallery, • Prepaid: Lightbridge, Comverse
MobeeVoice • SMS: Comverse, Sprint
• TDMA: Nortel MTX, Ericsson • OTA: ORGA, Smarttrust
• CDMA: Sprint M2M Gateway, Lucent • IN: Siemens Advantage IN
5ESS
• Wireline: Nortel DMS100, Teles • VMS: Comverse
• GSM: Nortel DMS, Siemens D900,
Ericsson, ZTE ZXG 10
• GSM-r: Siemens D900 (via Switch
Commander)


Business Processes


Challenges

 Handle operation flows that involve several users and span over a
period of time
 Automating processes according to the operator’s unique
business model
 Time to market – adapting business processes to new conditions
and requirements rapidly
 Customizing new or existing business processes independently


Business Processes – Logical Architecture

BP
Development

Provider 1
MINDBill OSS & BSS Systems

Address validation
WF Engine
Order Management
Credit score
Web CSR Trouble Ticket

Custom BP Fulfillment

Provider 2 Provisioning

DB Workforce Mng.

Technician Tickets

Business Processes – Logical Architecture


OneBill Business Processes
 Order Management

 Account Creation

 Update Account and Contract

 Trouble Ticket Management

 Dispute Management

 Provisioning

 Scheduled Package Change

 Debt Collection (overdue)

 Payment Arrangement

 Notification Letters


Trouble Ticket


Trouble Ticket – Configurable Navigation Between Steps


Debt Collection – Overview
 The Debt Collection process is an automated business process that manages and
schedules a predefined set of collection actions for overdue customers.
 The purpose is to improve revenue assurance and minimize revenue leakage.
 Flexibility is achieved by using a business process engine. All the triggers and
collection actions are configurable.
 It is possible to define several Debt Collection paths to comply with collection
needs of different customer categories, e.g, Residential, Corporate,
Government, etc.
 Debt collection is applicable to both ‘Open’ and ‘Close’ invoice rules.
 Only one single DC process may be active per account at a time even if several
overdue invoices exist.


Debt collection flow
DC Triggering
process

Action 1:
Call
customer
Delay
Action 2:
Send Invoice
reminder
Interrupt Delay

Action 3:
Suspend
calls
Delay

Action 4:
Close acount

Delay

Collection
process

End of process


Debt Collection flow
 Collection process triggering:
 A daily process searches for all overdue invoices that passed the
grace period.
 If the sum of a customer’s overdue invoices crosses a predefined
threshold, the DC process is initiated.
 A Collection Path is started performing a predefined sequence of
collection actions.
 Collection steps may be automatic or may require manual
approval/intervention through the DC GUI.


Payment Arrangement (PA)
 Payment Arrangement is an installment agreement between a customer and
the service provider.
 The current debt is being split into a series of smaller monthly amounts, making
it easier for the customer to pay the debt
 Only a single PA is allowed per account
 PA can be started from account home page or from Debt Collection step
 On agreement breach Debt Collection will resume from the same step
 Interest rates and handling fee due to overdue amount are suspended while PA
is effective


Partner Management


Agents
 Third-party entities that convince people to become customers and benefit from the
various services offered by a provider (or by various providers)
 Agents receive a commission based on the revenue generated by the accounts they “bring
in”
 One or more agents per account
 Default Agent’s commission can be updated on account level to reflect the exact amount
received for the account
 An agent can receive two types of commissions:
 Based on a percentage of the calls placed by the subscriber;
 Based on a fixed rate per call, per invoice, or per minute (minimum invoiced amount to be
commissioned can be defined)
 The commission received by an agent can be calculated either according to one of the
rating types, or to any defined combination
 Intermediate calculation – daily calculation for each agent for increased performance –
summary reports are created faster


Interconnect Solution


OneBill Interconnect - Highlights

• End Of Month – Dispute & Reconciliation
• Managing Partners
• Mediation & Rating
• Aggregation
• BI & Reports Analysis
• Least Cost Routing
• G/L


End of Month – Dispute & Reconciliation
• Graphical tool for dispute & reconciliation
management
– Search and display system traffic (from own switches)
– View traffic details for each destination (number of calls, duration, charges)
– Possibility to export traffic to files (in order to be sent to the partner)
– Issue traffic declarations – configurable layouts per partner
– Display traffic reported by partner – can be manually inserted or imported
– Compare system and partner traffic
– Edit aggregated traffic according to compensation reports
– Close month (invoices can be generated)


Partner Management
• Partners
– Multiple types available: International, ISP, Local PSTN, Mobile Operator, International VoIP, etc.
– Postpaid model
• No limit for total debt
• Configure debt collection for overdue invoices
– Limited credit model
• Set limit on total debt (includes invoices open balance & non-invoiced usage)
• Configurable actions when limit is reached (notification letters, suspend service, etc.)
• Agreements
– May consist of one service or a list of services
– Services such as voice, dialup, data, fax, content, e-mail, and many others
– Rating and bundling of unlimited combinations of services
• OneBill Customer Care is used to manage partners and agreements
– Create, search, view and adjust partner details (contacts, phone ranges, etc.)
– Add and update agreements
– Review invoices, accept and review payments


Partner Management - Mediation
• Vast mediation experience interfacing with various
network elements
– Batch mode
• Variety of collection protocols: FTP, SFTP, local/network drives, etc.
• Process any CDR types: binary, text, ASN.1, etc.
– Online mode
• Standard protocols: RADIUS, Diameter, SIP, CAMEL, etc.
• Custom HTTP protocol (when network elements do not support standard
protocols)

• CDRs are guided to the correct partner agreement
and service
– Partners are defined based on: Trunks, Prefixes - Calling/called number ranges


Partner Management - Mediation

• Origination traffic (Partner to RRSat)
– CDRs are ignored for retail subscribers
– CDRs are duplicated for partner
• Termination traffic (RRSat to Partner)
– CDRs are charged for retail subscribers
– CDRs are duplicated for partner


Partner Management - Mediation – Example


Partner Management – Wholesale Rating
• Flexible and powerful rating engine
– Unlimited number of services rating schemes and billing plans
• Three main types of charges
– Setup (one-time) charges – charged once at service activation.
– Recurring (periodic) charges – charged every predefined period
– Traffic charges – wholesale and/or session, dropping rates (stepped/tiered)
• Wholesale rates examples
– Monthly traffic volume – Stepped / Tiered intervals
 From 0 to 100000 min: 2$/minute
• Above 10000: 4$/minute
– Minimum traffic volume
• From 0 to 400000 min: 1000$ (FLAT)
• Above 400000 minute: 1$/min


Partner Management – Aggregation
• Large amounts of CDRs per single interconnect statement/invoice
– After rating, traffic is aggregated into daily and monthly buckets
– Traffic is aggregated per service and destination
– Aggregate number of calls, duration, amounts, etc.
– Buckets are updated automatically after recalculation of original traffic
• System performance is increased
– Reports are produced faster
– Quick drill down when disputes over differences arise
– Swiftly identify the source of divergences
– Invoices are produced faster


Partner Management – LCR (Least Cost Routing)

 Focus on revenue assurance and increasing operators margins
 The Least Cost Routing solution includes
 Importing into the tariff definition each partners’ rates (A-Z)
 Automatic LCR matrix creation - holds the best 3 rates for a destination
 Marks CDRs with the LCR indicator priority according to the LCR matrix
 Report that shows CDRs with non-optimal routing
 Indicates that the network routing tables have not been updated accordingly and that a
corrective action is needed ASAP.


Reports & BI


Reporting – Crystal reports & CMS
 OneBill Reports are complementary to the OneBill billing platform
 Crystal reports - Built-in reports (more than 30 reports)
 Account list
 Outstanding debts
 A/R – Annual accounts receivable
 Billing cycle
 Adjustment summary
 Agent commissions
 Product Catalog
 Crystal reports – User-defined / customized reports
 CMS (Call Management System) for usage based reports


American Connect Services Structure


Logical Relationship of ACS Wireless OneBill Platform

A GSM
O
C
N
S
E
B
M
I
V
L SIP
N
L
O



O LIFELINE
N
A E
C CSR B
S I
L CONSUMER
L
Wireless



MVNO

P Provider 1 LF
O M R C
U
N V O
Provider 2 S
A E N V T
CSR B LIFELINE E I O
C
I D Provider 3 M
S G E
L R E R
L P R Provider 4 S
Wireless S

Lifeline Unified Billing



N AT&T
L
E
P T I
A GSM W T-MOBILE F
O O E
R R
N T K OTHER L
E C I
B LIFELINE I N
I P E
SPRINT
L N
A E
L N C
T
VERIZON U
T CDMA W
S O S
R T
K OTHER


ACS Wireless “MobeeVoice” Products & Services

Devices Services

Unified
GSM/WiFi 3G/4G Billing
Lifeline Data SIM Lifeline
3G/LTE
GSM

• Lifeline • 3G Voice/Data MVNO
Device Hybrid SIM
• LTE


MobeeVoice Internet Call – Benefits to consumers

At hotspots
One device can be Affordable voice
Services available
Used for all Over WLAN in hotels
Communications needs. Cafes, stations, airports…

On-the-road
At home Access the enterprise
High speed data Systems, as well as
services available Surf the internet and
Over WLAN affordable Make & receive calls
and Improved voice coverage Over your 3G/4G Data plan.


Overview of MobeeVoice VoIP functionality
• SIP Calls over WLAN (IEEE 802.b & IEEE • Supplementary services: Call hold, Call
802.11g) connectivity & 3GPP Standards Waiting, Call Barring, Call Transfer
Do Not Disturb, Call Conference
• Fully integrated SIP Client to smart device,
contacts, message, logs, speed dialing,
• New SIP Features:
email and voice dialing applications

• Compliant to IETF SIP VoIP standards • Ease of Use

• Codecs: NB-AMR, G711, G729ab, iLBC, G722 • Fast Hotspot and VoIP connection
from active idle

• SIP provisioning with wizard

• NAT/firewall transversal

• STUN/rport support to NAT
detection address binding
• Session Border Controller
support with Persist TCP/IP


American Connect Services
Unified Centralized Billing


OneBill Global Centralized Billing - SaaS


Global Unified Personal Communications

Data
Only
Device

OneBill
Global
Platform

Virtual 3rd Party
SIPNOC Billing

12/9/2012 Copyright 2012 - Mobee Communications Ltd,

MobeeVoice Logical Network

GRE/IPSec Tunnel
EUROPE ASIA
RE-EU RE-AS

GRE/IPSec Tunnel
GRE/IPSec Tunnel

N. AMERICA S. AMERICA
RE-NA

AFRICA GRE/IPSec Tunnel OCEANIA
RE-AF RE-OC


MobeeVoice Logical Voice Flow for North America Continent

Provisioning
Server Pool RTS Pool
Voice
Http
Billing Mediation
For provisioning

Radius & Http
For Provisioning

RE-NA
SIP/UDP

UTRAN/GRPS CN SBC Pool Proxy Pool
E-UTRAN / EPC

Provision Flow
Local Carriers
user Voice Flow SIP Gateway

North America SIPNOC


Physical Node Network Deployment

The minimum components deployed in localized
regions to give subscriber enhanced number functionality
Copyright 2012 SIPNOC Node is deployed
This - Mobee Communications in USA
12/9/2012
Ltd,

COMPONENT RELATIONSHIP

Oracle Cluster 1BILLCRYSTAL
1BILLAPP3

ADMIN
1BILLAPP2
DBnode1

SQL
1BILLAPP1
DBnode2

1BILLAPP4

RTS1 RTS2 RTS POOLx

OneBill
SIPNOC NODE x
PROVISIONING PROXY BILLING MEDIATION

Conclusions


American Connect Services - OneBill as a Global Solution for Providers:

OneBill as a SaaS mobile billing application is maintained and updated more frequently
than traditional software, in many cases on a weekly or monthly basis. This is enabled
by several factors:

The application is hosted centrally with global fail-safe features. New releases can be
put in place without requiring customers to physically install new software.

The OneBill application only has a single configuration, making development testing
faster.

The application vendor has access to all customer data, expediting design and
regression testing.


For further details contact

Kevin Downs
American Connect Services LLC
dba ACE Wireless
kevin@americanconnectservices.com

Adonis Valamontes
NGN Data Services Corp
1.727.252.9699
tony@mobe-tel.com


OneBill/ACS Lifeline Program

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