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ONLINE VIDEO
THE SWISS ARMY KNIFE OF INTERACTIVE
700,000,000,000
       6,895,656,577
                     = 100 videos/human




   Source = YouTube Blog – Dec 2010 – total #video views worldwide
OPPORTUNITIES & BENEFITS
   WITH ONLINE VIDEO
Generate Response – Video Advertising



                                      Vs. 0.1%
                                For text/image ads
Drive Engagement & Action - Communication

Work-Related Video Can Drive Senior Executives To Take Action



                                                              Survey of 306 executives
                                                               at U.S. companies with
                                                               annual sales exceeding
                                                                    $500 million.




                   Source = Forbes Insights – Video in the C-Suite, Dec. 2010
Break Through the Clutter – Video SEO

Videos Dominate Universal Search
 38% of users were served video in
 Google’s Universal Search

   “Any given video in the index
  stands about a 50 times better
    chance of appearing on the
   first page of results than any
   given text page in the index”
           – James L. McQuivey,
     Vice President, Principal Analyst -
                 Forrester


       Source – “Google Universal Search Results Searcher Penetration by Result Type” ComScore –1/2008 | Forrester Blog
Control Your Brand - Reputation Management

Power To The People – United Breaks Guitars




               Reportedly cost United $180M off their share price

                         Source: HuffingtonPost.com 7/24/2009
Sell Products & Services - Conversions

Of people who watched video:
•   55% took one or more actions
     –   43% visited website
     –   22% requested info
     –   18% went to physical location
     –   15% made a purchase
     –   11% forwarded to friend
     –   9% signed up for product/service
         trial


46% of shoppers who view video
purchase larger orders.



                Sources - 1Kelsey Group – “Online Video: A New Local Advertising Paradigm” | 2Internet Retailer
The E-Commerce Video SEO Opportunity
76% of top 200 North American retailers have no presence in Google Video



                                                     Top 10 retailers by number of
                                                       videos indexed by Google




                      Source: State of Video in E-commerce Report Q2, 2010
Embracing Online Video Like It’s
     Going Out Of Style
Zappos.com Video Strategy - Comprehensive

Zappos Video Initiatives
•   2009 – Initial testing
•   2010 – Goal = 50K videos
     –   57,509
•   2011 – Goal = 100K videos


Zappos Video Strategy
•   Product videos
•   How-to videos
•   Brand marketing
•   Internal communications
•   User-generated product reviews (2011)
Zappos.com Video Results - Powerful

Zappos Video Results
•     Product page conversion
•     Returns
•     Customer satisfaction


Zappos Keys To Success
•    Honest, personal, informative
•    Diffusion everywhere
      –   Website, YouTube
      –   Facebook - 2011



    “What works the best is the fact that our videos are very real. There is value in
      being candid. There's an emotional connection that can’t be captured via
                                 photograph or text”
                             – Laurie Williams, Zappos.com Video Product Manager
VIDEO = SOCIAL MEDIA
Online Video Is Inherently Social Media


                                                        150 years worth of YouTube video is
                                                         watched on Facebook every day.




 Sources = Jun Group 2010 Trends and Insights From Social Video – Jan, 2011 | YouTube Blog – Jan 25, 2011
Don’t Forget Your YouTube Brand Presence

YouTube “Enhanced” User Channel   YouTube “Carousel ” Brand Channel
What Happens When You Ignore YouTube?
WHAT CONTENT WORKS BEST FOR
       ONLINE VIDEO?
     DRIVING VIEWS AND INTEREST
You Want To Go Viral? = Russian Roulette

99.67% of YouTube videos have less than 1M views - TubeMogul.




“…most YouTube videos get less than a couple of hundred views.” – YouTube Help
What Video Content Works?
Create Magnetic Content:
•   Content that naturally attracts consumers Vs. interruption marketing

Tell a Story
• Is the content unique?
• Is the content useful?
• Is the content well executed?
• Is the content fun?
• Is the content honest?

Tips
• Be candid
• Consider well-known talent
• Dedicate resources
• Don’t play viral roulette
What Video Content Usually Doesn’t Work?

Online Video = Lean Forward vs. Lean Back Experience
   – The classic disruptive marketing approach often = FAIL
THANK YOU
 MARK ROBERTSON
 mark@reelseo.com

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Omnicom Videoagency

  • 1. ONLINE VIDEO THE SWISS ARMY KNIFE OF INTERACTIVE
  • 2. 700,000,000,000 6,895,656,577 = 100 videos/human Source = YouTube Blog – Dec 2010 – total #video views worldwide
  • 3. OPPORTUNITIES & BENEFITS WITH ONLINE VIDEO
  • 4. Generate Response – Video Advertising Vs. 0.1% For text/image ads
  • 5. Drive Engagement & Action - Communication Work-Related Video Can Drive Senior Executives To Take Action Survey of 306 executives at U.S. companies with annual sales exceeding $500 million. Source = Forbes Insights – Video in the C-Suite, Dec. 2010
  • 6. Break Through the Clutter – Video SEO Videos Dominate Universal Search 38% of users were served video in Google’s Universal Search “Any given video in the index stands about a 50 times better chance of appearing on the first page of results than any given text page in the index” – James L. McQuivey, Vice President, Principal Analyst - Forrester Source – “Google Universal Search Results Searcher Penetration by Result Type” ComScore –1/2008 | Forrester Blog
  • 7. Control Your Brand - Reputation Management Power To The People – United Breaks Guitars Reportedly cost United $180M off their share price Source: HuffingtonPost.com 7/24/2009
  • 8. Sell Products & Services - Conversions Of people who watched video: • 55% took one or more actions – 43% visited website – 22% requested info – 18% went to physical location – 15% made a purchase – 11% forwarded to friend – 9% signed up for product/service trial 46% of shoppers who view video purchase larger orders. Sources - 1Kelsey Group – “Online Video: A New Local Advertising Paradigm” | 2Internet Retailer
  • 9. The E-Commerce Video SEO Opportunity 76% of top 200 North American retailers have no presence in Google Video Top 10 retailers by number of videos indexed by Google Source: State of Video in E-commerce Report Q2, 2010
  • 10. Embracing Online Video Like It’s Going Out Of Style
  • 11. Zappos.com Video Strategy - Comprehensive Zappos Video Initiatives • 2009 – Initial testing • 2010 – Goal = 50K videos – 57,509 • 2011 – Goal = 100K videos Zappos Video Strategy • Product videos • How-to videos • Brand marketing • Internal communications • User-generated product reviews (2011)
  • 12. Zappos.com Video Results - Powerful Zappos Video Results •  Product page conversion •  Returns •  Customer satisfaction Zappos Keys To Success • Honest, personal, informative • Diffusion everywhere – Website, YouTube – Facebook - 2011 “What works the best is the fact that our videos are very real. There is value in being candid. There's an emotional connection that can’t be captured via photograph or text” – Laurie Williams, Zappos.com Video Product Manager
  • 13. VIDEO = SOCIAL MEDIA
  • 14. Online Video Is Inherently Social Media 150 years worth of YouTube video is watched on Facebook every day. Sources = Jun Group 2010 Trends and Insights From Social Video – Jan, 2011 | YouTube Blog – Jan 25, 2011
  • 15. Don’t Forget Your YouTube Brand Presence YouTube “Enhanced” User Channel YouTube “Carousel ” Brand Channel
  • 16. What Happens When You Ignore YouTube?
  • 17. WHAT CONTENT WORKS BEST FOR ONLINE VIDEO? DRIVING VIEWS AND INTEREST
  • 18. You Want To Go Viral? = Russian Roulette 99.67% of YouTube videos have less than 1M views - TubeMogul. “…most YouTube videos get less than a couple of hundred views.” – YouTube Help
  • 19. What Video Content Works? Create Magnetic Content: • Content that naturally attracts consumers Vs. interruption marketing Tell a Story • Is the content unique? • Is the content useful? • Is the content well executed? • Is the content fun? • Is the content honest? Tips • Be candid • Consider well-known talent • Dedicate resources • Don’t play viral roulette
  • 20. What Video Content Usually Doesn’t Work? Online Video = Lean Forward vs. Lean Back Experience – The classic disruptive marketing approach often = FAIL
  • 21. THANK YOU MARK ROBERTSON mark@reelseo.com