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Melissa Cox, MSI
Associate Director, Office of University Development, University of Michigan
Office of Research | June 19, 2014 | Ann Arbor
Mallrats, Mythbusting, and the March Madness of Email Marketing
and the
,
of Email
Marketing
Intro
● Strategic Partners in
eCommunications & Solutions
(SPECS)
○ deploy 350+ emails a year
(external & internal)
○ online giving
○ crowdfunding
Things I’ll Cover Today
● how emails are like shopping malls: be a tease
● why the boss isn’t always right
● myth-busters: email edition
● why size matters
● preparing for an email
● event communication strategy
● photo selection
● A/B testing: the March Madness of Email Marketing
● examples
● on track or derailed?
Go Ahead, Be a Tease
"An email is like a retail
store window; it needs to
reveal just enough to
compel viewers to enter
the store"
~ Lisa Harmon, principal of
Smith-Harmon
The Boss Isn’t Always Right
Yeahhhhh- we’
re gonna need
you to go ahead
and send an
email.
Mythbusters: Email Edition
● it’s free
● it’s faster, easier,
cheaper, and
requires less
planning than print
Metrics & Benchmarking
How do I compare?
Hint: size matters
Tips: Preparing for an Email
● what is my overall communication
plan?
○ print/email/social media
○ save the date, invitation, reminder
(s), thank-you
● how does this advance my overall
communication strategy?
● how will i know this is a success?
● who is my audience?
students (prospective or current)?
alumni? parents? faculty?
● what is your call to action?
Beware
Every mass
communication is an
invitation to
unsubscribe- give them
a reason not to click
that button
Event Communication Strategy
● same prep & planning applies to events
● types of emails:
○ Save the Date (be a tease!)
○ Invitation (with RSVP link)
○ Reminder (prior to RSVP deadline)
○ Thank You (post-event recap)
● watch out for:
○ thank all invitees, not just attendees
○ all 4 emails need different content
Photo Selection Considerations
● human faces perform better than
buildings
● group shots not ideal for thumbnail-
sized spaces
● confirm you have legal rights to use the
image
● consider using your constituent’s Flickr
photos as a stewardship opportunity
Is There Ever a Good Time?
● Consider the audience
○ professionals: mornings are
best (aim between 9-11am)
● Best Days
○ Tues, Wed, Thurs
○ avoid Mondays & Fridays
● Consider prevalence of mobile
● Consider time zones (is the west
coast still sleeping?)
Social Media Icons
A/B Test: the March Madness of Marketing
Version A Version B
90%5%5%
deploy & wait
24 hours
The winner
common types of A/B Tests:
● subject line
● sender name
● copy inside the email
● photo selection
Example: Solicitation
Ford School Solicitation Email
● unit signature banner
follows U-M style guide
● image is a student and
identified with a caption
● copy is succinct
● clear call to action with
maize “Be a Victor Today”
button to donate
Examples: Internal Emails
● In the Know
● mural.ly
● eCareers
● Event Invitations
Markers of Successful Projects
● the team has done it before
● part of a comprehensive
communication plan
● known call to action
● understand how to measure success
● concept known 2-3 months prior
● recipient data is known
● recipients are specifically targeted
to the message
● approvers are identified and have
carved out time to approve it
● content is approved before IT starts
coding
Markers of Less Successful Projects
● a director/supervisor comes up with
the idea out of the blue
● when your recipient list is “all my
alumni/friends”
● when the primary goal is to reduce
time/ cost
● not being available to execute the
project
Final Thoughts
● what is your call to
action?
● limit calls to action
● go ahead, be a
tease
● find your squirrel
what would you stop your
day to read or share with
others?
Q&A
@melissax_umich
melissax@umich.edu

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Mallrats, Mythbusting, and the March Madness of Email Marketing: Internal Communications, June 2014

  • 1. Melissa Cox, MSI Associate Director, Office of University Development, University of Michigan Office of Research | June 19, 2014 | Ann Arbor Mallrats, Mythbusting, and the March Madness of Email Marketing and the , of Email Marketing
  • 2. Intro ● Strategic Partners in eCommunications & Solutions (SPECS) ○ deploy 350+ emails a year (external & internal) ○ online giving ○ crowdfunding
  • 3. Things I’ll Cover Today ● how emails are like shopping malls: be a tease ● why the boss isn’t always right ● myth-busters: email edition ● why size matters ● preparing for an email ● event communication strategy ● photo selection ● A/B testing: the March Madness of Email Marketing ● examples ● on track or derailed?
  • 4. Go Ahead, Be a Tease "An email is like a retail store window; it needs to reveal just enough to compel viewers to enter the store" ~ Lisa Harmon, principal of Smith-Harmon
  • 5. The Boss Isn’t Always Right Yeahhhhh- we’ re gonna need you to go ahead and send an email.
  • 6. Mythbusters: Email Edition ● it’s free ● it’s faster, easier, cheaper, and requires less planning than print
  • 7. Metrics & Benchmarking How do I compare? Hint: size matters
  • 8. Tips: Preparing for an Email ● what is my overall communication plan? ○ print/email/social media ○ save the date, invitation, reminder (s), thank-you ● how does this advance my overall communication strategy? ● how will i know this is a success? ● who is my audience? students (prospective or current)? alumni? parents? faculty? ● what is your call to action?
  • 9. Beware Every mass communication is an invitation to unsubscribe- give them a reason not to click that button
  • 10. Event Communication Strategy ● same prep & planning applies to events ● types of emails: ○ Save the Date (be a tease!) ○ Invitation (with RSVP link) ○ Reminder (prior to RSVP deadline) ○ Thank You (post-event recap) ● watch out for: ○ thank all invitees, not just attendees ○ all 4 emails need different content
  • 11. Photo Selection Considerations ● human faces perform better than buildings ● group shots not ideal for thumbnail- sized spaces ● confirm you have legal rights to use the image ● consider using your constituent’s Flickr photos as a stewardship opportunity
  • 12. Is There Ever a Good Time? ● Consider the audience ○ professionals: mornings are best (aim between 9-11am) ● Best Days ○ Tues, Wed, Thurs ○ avoid Mondays & Fridays ● Consider prevalence of mobile ● Consider time zones (is the west coast still sleeping?)
  • 14. A/B Test: the March Madness of Marketing Version A Version B 90%5%5% deploy & wait 24 hours The winner common types of A/B Tests: ● subject line ● sender name ● copy inside the email ● photo selection
  • 15. Example: Solicitation Ford School Solicitation Email ● unit signature banner follows U-M style guide ● image is a student and identified with a caption ● copy is succinct ● clear call to action with maize “Be a Victor Today” button to donate
  • 16. Examples: Internal Emails ● In the Know ● mural.ly ● eCareers ● Event Invitations
  • 17. Markers of Successful Projects ● the team has done it before ● part of a comprehensive communication plan ● known call to action ● understand how to measure success ● concept known 2-3 months prior ● recipient data is known ● recipients are specifically targeted to the message ● approvers are identified and have carved out time to approve it ● content is approved before IT starts coding
  • 18. Markers of Less Successful Projects ● a director/supervisor comes up with the idea out of the blue ● when your recipient list is “all my alumni/friends” ● when the primary goal is to reduce time/ cost ● not being available to execute the project
  • 19. Final Thoughts ● what is your call to action? ● limit calls to action ● go ahead, be a tease ● find your squirrel what would you stop your day to read or share with others?