OEB2011 Performance Support through embedded learning micro sessions

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This document discusses performance support and embedded micro learning sessions. It introduces performance support as integrating learning directly into work processes by providing just-in-time learning. Complex enterprises face challenges in managing learning resources across subsidiaries. Embedded micro learning sessions of 5-10 minutes can provide intrinsic performance support. Challenges include content integrity, security, organization, and size, but role-based access, notifications, and reference lists can help address these issues.

Education Business Technology

Performance Support & Embedded Micro Learning Sessions

Welcome

2011
Verfasser: Dr. Patrick Blum Stand: 01.12.2011
Seite 1

Performance Support & Embedded Micro Learning Sessions

Performance Support through
Embedded Micro Learning Sessions
Patrick Blum

Verfasser: Dr. Patrick Blum Seite 2

Performance Support & Embedded Micro Learning Sessions

inside Business Group
Business Activies

• Full Service Provider in
Corporate Learning
Consulting, Conceptual Design,
Realization, Integration, Marketing,
Controlling

• Insurance and Finance Industries
• Performance Support,
e-Learning and Blended Learning

 All from one source!

Verfasser: Dr. Patrick Blum Seite 3

Performance Support & Embedded Micro Learning Sessions

Performance Support

• Integration of learning into the working process
• Provide learning precisely when it is needed in the
quantity and depth required
• Shift from “just-in-case” learning to “just-in-time”
learning

Performance Support

Verfasser: Dr. Patrick Blum Seite 4

Performance Support & Embedded Micro Learning Sessions

Performance Support Complex Enterprises
Example Structure

Holding

Subsidiary 1 Subsidiary 2 Subsidiary n

Target Target Target Target Target
Group 1 Group 2 Group 3 Group 4 Group 1

Verfasser: Dr. Patrick Blum Seite 5

Performance Support & Embedded Micro Learning Sessions

Performance Support Complex Enterprises
Example Structure, Insurance Company

Holding

Subsidiary 1 Subsidiary 2 Subsidiary 3

Office Call Sales Bond Free
Work Center Force Brokers Broker

Learning & Training
Department
Verfasser: Dr. Patrick Blum Seite 6

Performance Support & Embedded Micro Learning Sessions

Performance Support and Complex Enterprises
Challenges for the Learning & Training Department

• Managing all the different changes in the learning resources
- Amendments driven changes
- Product driven changes
- Process driven changes
• Keeping track of all target systems
• Delivering the right learning resources to the right target system
• Managing the huge amount of data that has to be transferred
• Handling the different periods of actualization
• Maintaining the individual learning resources

Verfasser: Dr. Patrick Blum Seite 8

Performance Support & Embedded Micro Learning Sessions

Intrinsic Performance Support

Verfasser: Dr. Patrick Blum Seite 9

Performance Support & Embedded Micro Learning Sessions

Intrinsic Performance Support
Example of an Embedded Learning Resource (Performance Support System)

Learning Resource to embed

Embed-Tag

Verfasser: Dr. Patrick Blum Seite 10

Performance Support & Embedded Micro Learning Sessions

Intrinsic Performance Support
Example of an Embedded Learning Resource (Target Software System)

Embed-Tag

Verfasser: Dr. Patrick Blum Seite 11

Performance Support & Embedded Micro Learning Sessions

Performance Support and Complex Enterprises
Challenges using embedded learning resources

• Content integrity
• Authorization and data security
• Organization and responsibility
• Size of learning sessions

Solutions
• Efficient embedding mechanism
• Role-based knowledge access strategy
• Automated notification system
• Reference lists and maps of the embedded learning resources
• Usage of mirco learning sessions (5-10 minutes)
Verfasser: Dr. Patrick Blum Seite 13

Performance Support & Embedded Micro Learning Sessions

Summary

• Learning can be brought to the workplace
• Knowledge has to be provided precisely when it is needed
in the quantity and depth required
• Embedded mirco learning sessions are one
solution for intrinsic performance support
• Integrity, data security and organization
are hard but manageable challenges

Verfasser: Dr. Patrick Blum Seite 14

Performance Support & Embedded Micro Learning Sessions

Thank you
blum.patrick@inside-online.de
http://www.slideshare.net/blumpatrick

Verfasser: Dr. Patrick Blum Seite 15

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OEB2011 Performance Support through embedded learning micro sessions

1. Performance Support & Embedded Micro Learning Sessions Welcome 2011 Verfasser: Dr. Patrick Blum Stand: 01.12.2011 Seite 1

2. Performance Support & Embedded Micro Learning Sessions Performance Support through Embedded Micro Learning Sessions Patrick Blum Verfasser: Dr. Patrick Blum Seite 2

3. Performance Support & Embedded Micro Learning Sessions inside Business Group Business Activies • Full Service Provider in Corporate Learning Consulting, Conceptual Design, Realization, Integration, Marketing, Controlling • Insurance and Finance Industries • Performance Support, e-Learning and Blended Learning  All from one source! Verfasser: Dr. Patrick Blum Seite 3

4. Performance Support & Embedded Micro Learning Sessions Performance Support • Integration of learning into the working process • Provide learning precisely when it is needed in the quantity and depth required • Shift from “just-in-case” learning to “just-in-time” learning Performance Support Verfasser: Dr. Patrick Blum Seite 4

5. Performance Support & Embedded Micro Learning Sessions Performance Support Complex Enterprises Example Structure Holding Subsidiary 1 Subsidiary 2 Subsidiary n Target Target Target Target Target Group 1 Group 2 Group 3 Group 4 Group 1 Verfasser: Dr. Patrick Blum Seite 5

6. Performance Support & Embedded Micro Learning Sessions Performance Support Complex Enterprises Example Structure, Insurance Company Holding Subsidiary 1 Subsidiary 2 Subsidiary 3 Office Call Sales Bond Free Work Center Force Brokers Broker Learning & Training Department Verfasser: Dr. Patrick Blum Seite 6

7. Performance Support & Embedded Micro Learning Sessions Performance Support Complex Enterprises Example Structure, Insurance Company Holding Subsidiary 1 Subsidiary 2 Subsidiary 3 Office Call Sales Bond Free Work Center Force Brokers Broker Learning & Training Department Verfasser: Dr. Patrick Blum Seite 7

8. Performance Support & Embedded Micro Learning Sessions Performance Support and Complex Enterprises Challenges for the Learning & Training Department • Managing all the different changes in the learning resources - Amendments driven changes - Product driven changes - Process driven changes • Keeping track of all target systems • Delivering the right learning resources to the right target system • Managing the huge amount of data that has to be transferred • Handling the different periods of actualization • Maintaining the individual learning resources Verfasser: Dr. Patrick Blum Seite 8

9. Performance Support & Embedded Micro Learning Sessions Intrinsic Performance Support Verfasser: Dr. Patrick Blum Seite 9

10. Performance Support & Embedded Micro Learning Sessions Intrinsic Performance Support Example of an Embedded Learning Resource (Performance Support System) Learning Resource to embed Embed-Tag Verfasser: Dr. Patrick Blum Seite 10

11. Performance Support & Embedded Micro Learning Sessions Intrinsic Performance Support Example of an Embedded Learning Resource (Target Software System) Embed-Tag Verfasser: Dr. Patrick Blum Seite 11

12. Performance Support & Embedded Micro Learning Sessions Intrinsic Performance Support Example of an Embedded Learning Resource (Target Software System) Embedded Learning Resource Verfasser: Dr. Patrick Blum Seite 12

13. Performance Support & Embedded Micro Learning Sessions Performance Support and Complex Enterprises Challenges using embedded learning resources • Content integrity • Authorization and data security • Organization and responsibility • Size of learning sessions Solutions • Efficient embedding mechanism • Role-based knowledge access strategy • Automated notification system • Reference lists and maps of the embedded learning resources • Usage of mirco learning sessions (5-10 minutes) Verfasser: Dr. Patrick Blum Seite 13

14. Performance Support & Embedded Micro Learning Sessions Summary • Learning can be brought to the workplace • Knowledge has to be provided precisely when it is needed in the quantity and depth required • Embedded mirco learning sessions are one solution for intrinsic performance support • Integrity, data security and organization are hard but manageable challenges Verfasser: Dr. Patrick Blum Seite 14

15. Performance Support & Embedded Micro Learning Sessions Thank you blum.patrick@inside-online.de http://www.slideshare.net/blumpatrick Verfasser: Dr. Patrick Blum Seite 15

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