4. At the door
The outside of the
space is warm and
welcoming until you get
to the door.
Or you could say the
hand written signs give
a sort of homey look.
Sonny’s store has been
in the neighborhood for
years.
10. Impressions
• The outside is warm and welcoming. The blue
awning and dancing lights in each window are
attractive and catch your eye as you’re passing
from the road.
• The store is four steps down. The first thing
you see is bread and neatly stacked rows of
food items. The exterior blue is continued
inside the store, giving it continuity.
11. Impressions
The checkout counter is too cluttered
with products. Too many impulse
objects. Which defeats the purpose.
It’s almost hard to see the cashier, a
young man who was quite friendly.
I loved the hookahs and belly dance
products, they added an ethnic flair
to the place. But, they were in a
corner and not easily seen.
12. Seven Eleven on Pratt
The windows are blacked
with shades that don’t
allow one to look in.
Windows are real estate
for a store if used well.
But the familiar Seven
Eleven sign brings on its
own feeling. I’ve
personally seen it all over
the world.
13. First impressions
The first thing you
see is the fresh food
items, so
wonderfully
displayed that it
makes you want to
eat.
The floors are clean
and gleaming. You
can easily see all the
way to the drinks in
the back.
23. Food and Liquor store observations
• The exterior windows are filled with liquor ads.
• The interior is old and dusty. Some products have
probably been there for years.
• First impressions are not pleasant.
• The overall feel is seedy and somehow illicit, yet
one is not quite sure why.
• The floor is dirty and empty packing carts are in
the corner.
• Quite frankly, it’s a creepy place.
37. Final observations
• There is lots of variety in the same store concept.
• Lighting, thoughtful placement of products and wide
shelves make a big difference as far as perception of
the store.
• Outside and what is first seen when you walk in the
door give an overall impression of the store.
• While the cashier should be friendly, helpful is not all
that essential, because a convenient store is pretty
much self help.
• Of all, the seven eleven with food at the entrance was
most pleasant and gave the best shopping experience.