The document summarizes Baltimore's CitiStat performance management strategy which aims to improve city services and efficiency. Key elements include bi-weekly meetings where department directors report on initiatives and performance using data from sources like 311 service requests, CitiTrack reports and CitiStat templates. Meetings focus on rapid response, effective tactics, and relentless follow-up including field visits to ensure issues are addressed. CitiStat has expanded to cover multiple city departments and aims to improve services through collaborative data-driven management.

1. A performance based management strategy within the Mayor’s Office, tasked to improve city services by making the City more efficient and effective.

7. CITISTAT EXECUTIVE BRIEFINGS For each meeting a comprehensive executive brief is prepared for the Mayor and her cabinet. CitiStat Tenet 1: Accurate and timely intelligence shared by all

9. CitiStat Tenet 4: Relentless Follow-up and Assessment FOLLOW-UP MEMOs CitiStat Tenet 4: Relentless follow-up and assessment

10. Motorolla CSR 311 CitiStat Tenet 1: Accurate and timely intelligence shared by all

11. 311 Service Request Status Lookup @ www.baltimorecity.gov CitiStat Tenet 1: Accurate and timely intelligence shared by all

12. CitiStat Tenet 1: Accurate and Timely Intelligence Shared by All General TR-Citizen Complaint of Employees TR-Survey/Escalation BGE Street Light Repairs BGE-StLight Pole Installation BGE-StLight(s) Out BGE-StLight(s) Out Rear BGE-StLighting Cable Faults Traffic TRT - Traffic Study TRT-Sign Change TRT-Sign Missing TRT-Sign New TRT-Sign Removal (Request) TRT-Signals Temp-Stop Sign Removal TRT-Traffic Signal Repairs Transportation Service Requests Engineering/Construction Management TEC-Alley Reconstruction Complaint TEC-BCPSS Footways Complaint TEC-BCPSS-Footway Contract TEC-Footways Complaint TEC-Footways Contract/Reconstruction TEC-Survey/Escalation TEC-WO Street Markings Safety TRS-Abandoned Vehicle TRS-Abandoned Vehicle Turn-in Program TRS-Parking Away Notification TRS-Parking Complaint Commercial Veh. Residential TRS-Parking Complaints TRS-Vehicle Relocation TRS-Vehicle Removal Planning TRP-Truck Restriction Violation Conduits TRC-Conduit Investigation TRC-Conduit Repairs CitiStat Tenet 1: Accurate and timely intelligence shared by all

13. CitiStat Tenet 1: Accurate and Timely Intelligence Shared by All Transportation Service Requests Maintenance TRM-Alleys TRM-BCPSS Brick/Masonry Repair TRM-BCPSS Debris Hanging on Wires TRM-BCPSS Fence Repair TRM-BCPSS Footway Repair TRM-BCPSS Playground/Parking Lot Repair TRM-Bags in Trees: elevated TRM-Barricades - Install TRM-Barricades - Removal TRM-Bench Request TRM-Bridge Repair TRM-Curb Repair TRM-Debris Hanging From Wires or Poles TRM-Debris in Roadway TRM-Fence Repair TRM-Footways Repair TRM-Parking Meter Complaints TRM-Pickup Potholes TRM-Potholes TRM-R&P Street Lighting Repairs TRM-Saltbox Requests TRM-Sign Damaged TRM-Sign Faded TRM-Sign Structures TRM-StLight Cable Faults TRM-StLight Damaged/Knocked Down/Rusted TRM-StLight Pole Access Cover/Plate Missing TRM-StLight Pole Installation TRM-StLight Pole Missing TRM-StLight(s) Out TRM-StLighting Cable Cut TRM-StLighting Inadequate/too bright TRM-Street Markings TRM-Street Repairs TRM-WO Sign Installation TRM-WO Sign Removal TRM-WO Street Markings TRM-Grass Mowing TRM-Guardrail Repair TRM-Handicap Ramp Repair TRM-Illegal Sign Removal CitiStat Tenet 1: Accurate and timely intelligence shared by all

14. CitiTrack Report CitiStat Tenet 1: Accurate and timely intelligence shared by all

15. CitiStat Tenet 3: Effective tactics and strategies Charts based on CitiTrack Report

16. CitiStat Tenet 3: Effective tactics and strategies Mapping based on CitiTrack data

17. CitiStat Template – Employee Leave CitiStat Tenet 1: Accurate and timely intelligence shared by all

18. CitiStat Template – Parking Enforcement / Towing CitiStat Tenet 1: Accurate and timely intelligence shared by all

19. CitiStat Template – Pothole Performance CitiStat Tenet 1: Accurate and timely intelligence shared by all

20. CitiStat Tenet 2: Rapid deployment of resources CHARTS based on CitiStat Template

21. CHARTS based on CitiStat Template CitiStat Tenet 3: Effective tactics and strategies

22. CHARTS based on Requested Data CitiStat Tenet 3: Effective tactics and strategies

23. CitiStat Tenet 4: Relentless Follow-up and Assessment FIELD WORK driven by data 36 th Street – Old lane markings still visible Cold Spring Rd. – The centerline was milled after initial striping was unsatisfactory. Second attempt was no better. Harford Rd – Lane striping was done with thermoplastic. Comparatively the work was very good, but this patch could be improved.

24. Vacant Properties in Park Heights Closed Cleaning SRs – 4734 & 4732 Park Heights 4738 Park Heights CitiStat Tenet 4: Relentless Follow-up and Assessment FIELD WORK driven by data

25. Howard Street Bridge Graffiti - SR#07-00094241 Closed March 22 nd – Picture Take March 23 rd CitiStat Tenet 4: Relentless Follow-up and Assessment FIELD WORK driven by data

29. CitiStat Impact