The document discusses Operations-as-a-Service (OaaS) which provides ongoing management and optimization of servers and infrastructure. It describes how OaaS supports businesses by handling tasks like monitoring, backups, security and software updates. Case studies show how OaaS providers like ChinaNetCloud helped companies optimize their infrastructure on Aliyun cloud, improve performance, reliability and reduce costs through managed server operations. Customers reported benefits like higher uptime and ability to focus on their business instead of server management.

1. Running the World’s Internet Servers
OaaS On Top of Aliyun's IaaS
Steve Mushero
CEO of ChinaNetCloud
Build & Manage Servers  Optimize & Manage Servers  Managed Cloud Servers
Copyright © 2013 ChinaNetCloud
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2. Agenda
OaaS Introduction
1
How OaaS Support Your Business
2
New IT – IaaS + OaaS
3
Case Studies
4
Running the World’s Internet Servers
www.ChinaNetCloud.com
2

3. What is OaaS?
You may have heard of IaaS, SaaS, and PaaS
Operations-as-a-Service is the latest and hottest trend !
IaaS
OaaS
PaaS
SaaS
Running the World’s Internet Servers
www.ChinaNetCloud.com
3

4. What is OaaS?
Operations-as-a-Service
• 7x24 Server Management
• World-Class Configurations
• System Monitoring
• Alert & Problem Fixing
• Request Handling
OaaS
• Security Management
• New Software
• Updates
Running the World’s Internet Servers
www.ChinaNetCloud.com
4

5. How OaaS Supports You
 Higher-level management of the infrastructure, for the OS, databases,
application servers, web servers, load balancers.
 Monitoring, backups, updates, performance, troubleshooting, security,
software install and configuration.
 Helps IT teams who never have time for all the little things they know they
should do but cannot get to.
 OaaS offers additional services such as DBA, architecture, security
penetration, load testing, architecture, capacity planning, cloud migrations,
rightsizing to save money.
 OaaS companies continually learn from their customers and a wide variety of
situations, so they usually have seen just about any problem that can occur.
Running the World’s Internet Servers
www.ChinaNetCloud.com
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6. Benefits of OaaS

Reliability



Performance



Scalability



Security



Cost Savings


Random crashes
Crashes at peak load
CPU / RAM / IO overload
Slow web / game / app
Slower at peaks
Hard to find bottlenecks
Need more servers to grow
Hitting-the-wall at Scale
Unsure of Architectures
Hacked systems
Internal data losses
DDoS attacks
Too many servers / racks
Growing will be expensive
IT staff expensive
Running the World’s Internet Servers
www.ChinaNetCloud.com
6

7. New IT : IaaS + OaaS
Modern Internet Operations are Clouds + OaaS such as ChinaNetCloud.
IaaS
+
OaaS
+
Software
& Coding
=
New IT
In-house or outsourced site development
Running the World’s Internet Servers
www.ChinaNetCloud.com

8. Our Partnership with Aliyun
Technical
• Design systems for Aliyun servers
• Build systems using our optimized system
• OaaS Server Management – 7x24
• Optimize Existing Systems
• Emergency / Disaster Recovery
• Coming Soon – Public Optimized system
Running the World’s Internet Servers
www.ChinaNetCloud.com
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9. Our Partnership with Aliyun
Business
• Aliyun sells our Audit / System Check service
• On Aliyun Cloud Market
• OaaS Server Management for Aliyun Servers
• We run Aliyun servers for you
• Audit & Optimization for Aliyun Servers
• We optimize and fix Aliyun servers for you
• We recommend Aliyun servers to our customers
Running the World’s Internet Servers
www.ChinaNetCloud.com
9

10. Case study: Famous FMCG Company
Internet

Poor system performance

Single App & single DB server

Site crashing due to poor
BGP
Problems
Web
architecture & configuration

No one responsible for system
DB
operations
Old architect
+
Running the World’s Internet Servers
www.ChinaNetCloud.com
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11. Case study: Famous FMCG Company

High Availability cloud architecture
Internet
BGP

Improved server stability

Better Platform & Configuration

Scalable solution on Aliyun

Fully managed 24x7 operations
CDN
Load Balancer
CentOS, HA Proxy
1.5GB VM
- Monitoring
Aliyun &
ChinaNetCloud
Solution
- Tuning
Web1, 2
CentOS, NginX
4GB VM
- Issue response
- Security
Replication
- Backup
DB Master, Slave
CentOS, MySQL
4GB VM
+
Running the World’s Internet Servers
www.ChinaNetCloud.com
11

12. Case study: Famous FMCG Company
Results

High Site Uptime / Reliable

Many more users

Extended original 6 month
campaign due to success
+
Running the World’s Internet Servers
www.ChinaNetCloud.com
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13. Case study: Big Mobile APP Company
● APP platform in China which based on Android system
● Over 100 million registered users
● Hundreds of servers

No operations staff to manage lots of servers

Development is too fast, without good
architecture planning for future scale

Challenges
No high-availability architecture, lot of single
point of failure

Rapidly growing number of servers led to
increasing cost pressures

Not enough experience on system migration
Running the World’s Internet Servers
www.ChinaNetCloud.com
13

14. Case study: Big Mobile APP Company

Migrate to a better IDC,
installation & deployment
ChinaNetCloud
OaaS
Solutions

Build multiple Hadoop system for Big Data

New Private Cloud, less hardware cost

Use mirroring and snapshot replication

Build HA architecture with less
hardware, and improve availability

Provide 24x7 server management services
Running the World’s Internet Servers
www.ChinaNetCloud.com
14

15. Case study: E-Commerce Company

Global online fashion and beauty retailer

Offers over 50,000 branded and own label product lines

20 Million users a month from 160 countries

Launch China E-Commerce

No China’s Internet experience

Complex systems & integration

Data exchange with foreign IDC
Problems
Running the World’s Internet Servers
www.ChinaNetCloud.com
15

16. Case study: E-Commerce Company

ChinaNetCloud
OaaS
Solutions
Choose best IDC and networks

Build private clouds

Link from China to foreign IDC – Real-time

Design and build fully redundant HA network
environment

Scalable solution for 10X future growth

Dev & Test Systems

Disaster Recovery site on Aliyun
Running the World’s Internet Servers
www.ChinaNetCloud.com
16

17. Case study: E-Commerce Company
OaaS - Run your business, not your servers
We manage your servers, so you can spend your time growing your company.
Slow systems can cost ecommerce websites
as much as 1
Billion MB in sales per year
Running the World’s Internet Servers
www.ChinaNetCloud.com
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18. Case Study: Zanadu Travel System
 Physical Servers & Bandwidth
cost too high
Internet
BGP
 Performance problems
 No Load balance or HA features
Problems
Web
 Site crashing due to poor
architecture & configuration
 No one overall responsible for
server operations
DB
+
Running the World’s Internet Servers
www.ChinaNetCloud.com
18

19. Case Study: Zanadu Travel System
• High Availability & load
balanced cloud architecture
Internet
• Improved server stability
(platform + configuration)
Aliyun &
ChinaNetCloud
Solutions
• Scalable solution
LB
Layer
• Fully managed 24x7 operations
–
–
–
–
–
App
Layer
Monitoring
Tuning
Issue response
Security
Backup
Testing
Environment
DB
Layer
Production
Environment
+
Running the World’s Internet Servers
www.ChinaNetCloud.com
19

20. Case Study: Zanadu Travel System
Results
• High site uptime
• System more stable & easily
scalable
• Cost savings 75%
• Stable network & power supply
• 99.99% availability
• Continuous service availability
for E-Commerce users
+
Running the World’s Internet Servers
www.ChinaNetCloud.com
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21. I wish we had started working with
ChinaNetCloud at the beginning,
Which would have saved us from a lot of
problems and headaches.
ChinaNetCloud is by far the most
professional team I have met.
Phil Mak, CTO of Zanadu
Running the World’s Internet Servers
www.ChinaNetCloud.com

22. Contact us
sales@ChinaNetCloud.com
+86-(21)-6422-1946
www.ChinaNetCloud.com
Running the World’s Internet Servers
www.ChinaNetCloud.com