During the period of 1995-1999, the document's author worked with or managed R. Benjamin Ordonez at McDonald's Corporation. Ordonez was responsible for the installation, operation, and maintenance of McDonald's Lotus Notes environment. He ensured the environment operated at required service levels and a favorable total cost of ownership. Ordonez also identified unused capabilities and recommended changes, such as implementing a NotesPump capability to integrate data between Notes and Oracle databases for McDonald's Site Development unit. The author confirms Ordonez had exemplary skills across diverse technology areas and performed his responsibilities with a high degree of professionalism.