Engaging	
  Your	
  Audience	
  	
  
With	
  Mobily	
  Deals	
  
|	
  Agenda	
  
	
   §  Mobile	
  Insights	
  
  §  How	
  Mobile	
  Changed	
  the	
  Way	
  we	
  Consume	
  Media	
  
  §  The	
  challenges	
  faced	
  by	
  tradi?onal	
  channels	
  
  §  What	
  to	
  focus	
  on	
  to	
  assure	
  success	
  
       •  The	
  value	
  to	
  the	
  operator	
  
  §  What	
  We’	
  re	
  Doing	
  
       •  Where	
  we re	
  delivering	
  
       •  How	
  we re	
  delivering	
  
  §  Next	
  Steps	
  
Key	
  Indicators	
  2012	
  
Popula?on	
  Size	
  =      26.5m	
  
Area	
  (Square	
  Meter)=	
  

2,149,690	
  
Ad	
  Market	
  =	
  $800m	
  

TV	
  Penetra?on	
  =	
  98%	
  

Internet	
  Penetra?on	
  =	
  50%	
  

Mobile	
  Penetra?on	
  =	
            168%	
  
Source: Arab Media Outlook 2011-2015
Facts	
  !	
  

  90%	
  of	
  all	
  Text	
  
  Messages	
  are	
  read	
  
  within	
  3	
  Minutes	
  of	
  
  their	
  Delivery	
  	
  
                         +	
  	
  
  99%	
  of	
  all	
  Text	
  
  Messages	
  are	
  read	
  by	
  
  the	
  Recipient	
  
Source: Mobile Squared
Source: InMobi
2|Mobile	
  Devices	
  Are	
  Used	
  Throughout	
  The	
  Day	
  




Source: InMobi
3|Mobile	
  Content	
  Consump?on	
  




Source: InMobi
4|Comfort	
  with	
  Mobile	
  Adver?sing	
  




Source: InMobi
5|	
  Mobile	
  Impacts	
  Consumer	
  Behavior	
  




Source: InMobi
|	
  Challenges	
  and	
  Changes	
  	
  
	
     FROM THIS….




                                            ….TO THIS
|	
  Mobile + Social Has Changed the Way we Communicate
	
  
	
  
                                               Tradi8onal	
  
                                               channels	
  are	
  
                                               under	
  increasing	
  
                                               pressure	
  


                  Source: OnlyInfographic, August 2010
We re	
  witnessing	
  a	
  
paradigm	
  shi@	
  
in	
  how	
  marketers	
  
 and	
  consumers	
  
         relate 	
  
People	
  now	
  process	
  more	
  than	
  3000	
  adver8sing	
  
messages	
  a	
  day	
  -­‐	
  we	
  need	
  to	
  
	
  

earn	
  their	
  aFen8on	
  




                                          Image: Createsimona
It s	
  no	
  longer	
  about	
  
just	
  shou8ng	
  at	
  
consumers	
  
It s	
  about	
  
rela8onships	
  based	
  
on	
  trust,	
  respect	
  and	
  
integrity	
  




                                     Image: Denise Lamby
You	
  need	
  to	
  enable	
  a	
  
dialogue	
  
Because…	
  

                                       Image: Roon & Becks
…	
  rela8onships	
  
                    are	
  all	
  about	
  
                    conversa8ons	
  




Image: Arlo Bates
We	
  need	
  to	
  
recognize	
  and	
  
accept	
  the	
  
principle…	
  
We MUST
Ask for
Permission
First




   Source: Flickr, Yes South London
Most people are happy to give their permission




                                                 Source: Alcatel-Lucent Market Advantage,
                                                                            October 2009
Put	
  People	
  at	
  	
  
                                the	
  Centre	
  and	
  	
  	
  
                                  in	
  Control	
  




Source: Flickr, richardscalza
What	
  is	
  
Op?sm?	
  
Optism is about CONVERSATIONAL marketing


             Traditional point engagement                    Optism – Continual engagement

                                                                                      Campaign X
Engagement                                      Engagement
                                                                              Campaign 3
                                                                      Campaign 2
                                   Campaign X
                                                             Campaign 1
         Campaign 1
                      Campaign 2




         Occasional touch points
         Fragmented engagement
                                                         High interactivity through Dialogue
         Low interactivity
                                                         Re-engage with audience from previous
                                                         campaigns
Mobile	
  Permission	
  Marke8ng	
  
Genera8ng	
  opt-­‐ins	
  




                                                                                    24	
  
All	
  Rights	
  Reserved	
  ©	
  Alcatel-­‐Lucent	
  2010	
  -­‐	
  EXTERNAL	
  
| Permission Marketing
                •  It’s not new • It is proven • It does work
Mobily	
  offers	
  their	
  customers	
  the	
  
opportunity	
  to	
  opt-­‐in	
  to	
  receive	
  
relevant	
  brand	
  communica?ons	
  on	
  
their	
  mobile	
  




                                                     26	
  
…and	
  ask	
  them	
  to	
  share	
  theire	
  
interests	
  along	
  the	
  way	
  
   Demographics	
       Interests	
            Loca?on	
  


                 Response	
  &	
  Interac?on	
  




                                                             27	
  
28	
  
29	
  
!"#$%&''(%)&*%+#(,#-./

%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%>4"?',?:%@"4A
!(4+"$"0%$*%?"?/"47%?($2-'1+
B'+-%C%B'+-:%D"0',?:%E$-"4:%FGH8I:%8GHG=:


!"#$%&'()*+,"
%%%%%%%%%%%%%%%%%%%%%%%%%%%%6(7%,7"0%3*4%$-"%2(?5('+1%3*4?($


!-"%(.(')(/)"%(,0'"12"%3*4%$-"%$(4+"$%+4*,5%6(7
89:;<=
!"#$%&'
!"#$%&'
!"#$%&'
!"#$%&'
2$*C')*
     E-#3-".4%4-#$+ 67-)%1((#%819          ,$**-.$*%/$'"0$1$/+ 9:;<9

     I"0$%J-)$*+ <:KG:K9G<9 H 9GKG:K9G<9   2$*3(4*$*%1$5$"0$/+    =>?:

     !"#$%&'()*+ <G+GG%H%9<+GG             2$*3(4*$%2-)$+ <=@?A%B
                                           E!2%LE(4)-5)M+   OK8
                                           E!2%LN(''(6HC3M+ >F@;9%B
                                                          2$*3(4*$%2-)$%+   ;@?<%B
                                                     D    E!2%+             >9@F=%B



                                                          2$*3(4*$%2-)$%+   F@AF%B
                                                     D    E!2%+             >A@::%B



                                                          2$*3(4*$%2-)$%+   G@F;%B
                                                     D    E!2%+             >;@<=%B



                                                          2$*3(4*$%2-)$%+   <@?9%B
                                                     D    E!2%+             >;@G>%B
!"#$%&'#


(&)*+,-,$.,/*0)1+*-2342$%"5
314(0"54


!"#$%&'&()&*$+#,%$'-./-(012
!"#$%&'#


(&)*+,#*-)./*./#0)"#$1/*')*2)3.*4,-0,$%"5
5,'-3"/'


!"#$%&'$(#)*$)*'+#,'-.*$/#$0#1)$2&(+&-3,4
40	
  
Rich	
  Dialogue	
  
Engage	
  consumers	
  with	
  rich	
  impackul	
  
interac?ve	
  dialogue	
  




                                                      41	
  
Welcome	
  to	
  the	
  street	
  where	
      Op8sm	
  is	
  
                                               delivering	
  
originality	
  lives	
  and	
  athletes,	
  
musicians,	
  skaters	
  and	
  more	
  
come	
  together	
  to	
  show	
  their	
  
style.	
  
	
  
Do	
  you	
  want	
  an	
  invita?on?	
  
1=Yes	
  	
  2=No	
  	
  

                                                             Celebrate	
  YOUR	
  originality	
  
                                                             visit	
  the	
  adidas	
  store	
  at	
  

                                               Response	
  
                                               rate:	
  	
  
                                               35	
  %	
  
Campaign	
  Results	
  where	
  
       Welcome	
  to	
  the	
  street	
                               Auto	
  Parts	
  Ltd	
  presents	
  a	
  new	
  
	
     originality	
  lives	
  and	
  athletes,	
                     era	
  in	
  SUV,	
  the	
  new	
  Nissan	
  
       musicians,	
  skaters	
  and	
  more	
                         Patrol.	
  For	
  more	
  info,	
  what	
  do	
  
	
     come	
  together	
  to	
  show	
  their	
                      you	
  look	
  for	
  in	
  a	
  SUV?	
  	
  
       style.	
                                                       1=Safety	
  	
  
20%	
  of	
  recipients	
  requested	
  to	
  find	
  out	
  
       	
                                                             2=Performance	
  	
  
more	
  informa?on	
  aan	
  invita?on?	
  
          Do	
  you	
  want	
   bout	
  the	
  Nissan	
  Patrol	
     3=Comfort	
  	
  
	
        1=Yes	
  	
                                                 4=Features	
  
                                                                      Reply	
  for	
  free	
  
64%	
  of	
  females	
  selected	
  Safety	
  
compared	
  to	
  only	
  43%	
  of	
  males	
  
	
  
Males	
  were	
  x3	
  more	
  interested	
  in	
  
performance	
  than	
  their	
  female	
  
counterparts	
  	
  
However, always…
The goal isn’t just getting 10
Million people to say YES…

…it is having
1 Million people Engaged
Campaigns   Consumers   Engagement
Campaigns   Consumers   Engagement
Preferences	
  require	
  
                        Preferences	
  require	
  
                      constant	
  fine	
  tuning	
  to	
   o	
  
                        constant	
  fine	
  tuning	
  t
                      remain	
  relevant	
  
                        remain	
  relevant	
  




Image: Marcus Penna
Profile Enrichment
You	
  said	
  you	
  are	
  interested	
  in	
  
Sports.	
  Are	
  you	
  into?	
  	
  
1=Football	
  	
  
                                                    Profile	
  Update	
  	
  >	
  SMS	
  
2=Rugby	
  	
                                       Increasing	
  the	
  value	
  of	
  the	
  media	
  
3=Motorsport	
                                      	
  
4=Cycling	
  
5=Running	
  
                                                    Lateral	
  updates	
  
Profile Enrichment
You	
  said	
  you	
  are	
  interested	
  in	
  
Sports.	
  Are	
  you	
  also	
  interested	
  
                                                    Profile	
  Update	
  	
  >	
  SMS	
  
in?	
  	
                                           Increasing	
  the	
  value	
  of	
  the	
  media	
  
1=Travel	
  	
                                      	
  
2=Fashion	
  	
                                     Ver?cal	
  updates	
  
3=Business	
  
Through	
  a	
  simple	
  
       and	
  effec8ve	
  	
  
        booking	
  tool 	
  

•  An	
  intui?ve	
  and	
  powerful	
  one-­‐
     stop	
  campaign	
  booking	
  and	
  
     crea8on	
  tool	
  
•  Detailed	
  targe?ng	
  capabili?es	
  
     including	
  gender,	
  age,	
  loca?on	
  
     and	
  interests	
  
•  Schedule	
  and	
  reserve	
  campaigns	
  
     and	
  inventory	
  at	
  the	
  click	
  of	
  a	
  
     buoon	
  	
  
	
  
Insights	
  &	
  Repor8ng	
  
                      The	
  Results	
  
                      	
  
                      • Industry-­‐leading	
  response	
  rates	
  

                      • Only	
  pay	
  for	
  communica?ons	
  that	
  
                       are	
  delivered	
  

                      • See	
  how	
  people	
  interacted	
  

                      • Measure	
  responses	
  and	
  click-­‐
                       throughs	
  




                                                                          52	
  
Repor8ng	
                              The	
  Learnings	
  
                                                                                           	
  
                                                                                           • Understand	
  your	
  audiences	
  with	
  
   MNO                   Member	
            Campaign	
                    Messaging	
      deep	
  insight	
  &	
  analy?cs.	
  
                         reports              reports                       reports
                                                                                           • Learning	
  how	
  different	
  
   Media	
              Individual	
        Automated	
                                     demographics	
  engaged	
  with	
  your	
  
                        Campaign	
           Campaign	
                                     campaign	
  via	
  the	
  choices	
  they	
  
Sales	
  House           reports            PDF	
  reports
                                                                                            made.	
  

                                            DetailedReports
                                                                                           • Tailor	
  your	
  next	
  ad	
  based	
  upon	
  
                 Available	
  through	
  
                 Booking	
  tool            available	
  at	
                               the	
  learnings	
  for	
  even	
  more	
  
                                            campaign	
  end.                                relevant	
  communica?ons,	
  long	
  
                                            Emailed	
  to	
  pre-­‐
                                            configured	
  list	
  of	
                      term	
  conversa?ons,	
  leading	
  to	
  
                                            users.                                          higher	
  engagement.	
  	
  
| The	
  Digital	
  Space	
  is	
  Evolving….Are	
  You	
  ?	
  
     §  No.	
  of	
  iPhones	
  sold	
  per	
  minute	
  
         exceeds	
  the	
  no.	
  of	
  Babies	
  born	
  
         per	
  minute.	
  
     §  In	
  2011	
  no.	
  of	
  Smartphones	
  sold	
  
         exceeded	
  the	
  no.	
  of	
  PCs	
  sold.	
  
     §  In	
  a	
  few	
  years	
  no.	
  Mobile	
  devices	
  
         will	
  dwarf	
  the	
  no.	
  of	
  Pcs.	
  




Source: Business Insider March 2012
Visit	
  NumuMul?Media.com	
  
For	
  more	
  informa?on	
  on	
  Mobile	
  Marke?ng	
  
                    Opportuni?es	
  

Numu Multimedia Optism permission mobile marketing

  • 1.
    Engaging  Your  Audience     With  Mobily  Deals  
  • 2.
    |  Agenda     §  Mobile  Insights   §  How  Mobile  Changed  the  Way  we  Consume  Media   §  The  challenges  faced  by  tradi?onal  channels   §  What  to  focus  on  to  assure  success   •  The  value  to  the  operator   §  What  We’  re  Doing   •  Where  we re  delivering   •  How  we re  delivering   §  Next  Steps  
  • 3.
    Key  Indicators  2012   Popula?on  Size  = 26.5m   Area  (Square  Meter)=   2,149,690   Ad  Market  =  $800m   TV  Penetra?on  =  98%   Internet  Penetra?on  =  50%   Mobile  Penetra?on  =   168%   Source: Arab Media Outlook 2011-2015
  • 4.
    Facts  !   90%  of  all  Text   Messages  are  read   within  3  Minutes  of   their  Delivery     +     99%  of  all  Text   Messages  are  read  by   the  Recipient   Source: Mobile Squared
  • 5.
  • 6.
    2|Mobile  Devices  Are  Used  Throughout  The  Day   Source: InMobi
  • 7.
  • 8.
    4|Comfort  with  Mobile  Adver?sing   Source: InMobi
  • 9.
    5|  Mobile  Impacts  Consumer  Behavior   Source: InMobi
  • 10.
    |  Challenges  and  Changes       FROM THIS…. ….TO THIS
  • 11.
    |  Mobile +Social Has Changed the Way we Communicate     Tradi8onal   channels  are   under  increasing   pressure   Source: OnlyInfographic, August 2010
  • 12.
    We re  witnessing  a   paradigm  shi@   in  how  marketers   and  consumers   relate  
  • 13.
    People  now  process  more  than  3000  adver8sing   messages  a  day  -­‐  we  need  to     earn  their  aFen8on   Image: Createsimona
  • 14.
    It s  no  longer  about   just  shou8ng  at   consumers  
  • 15.
    It s  about   rela8onships  based   on  trust,  respect  and   integrity   Image: Denise Lamby
  • 16.
    You  need  to  enable  a   dialogue   Because…   Image: Roon & Becks
  • 17.
    …  rela8onships   are  all  about   conversa8ons   Image: Arlo Bates
  • 18.
    We  need  to   recognize  and   accept  the   principle…  
  • 19.
    We MUST Ask for Permission First Source: Flickr, Yes South London
  • 20.
    Most people arehappy to give their permission Source: Alcatel-Lucent Market Advantage, October 2009
  • 21.
    Put  People  at     the  Centre  and       in  Control   Source: Flickr, richardscalza
  • 22.
  • 23.
    Optism is aboutCONVERSATIONAL marketing Traditional point engagement Optism – Continual engagement Campaign X Engagement Engagement Campaign 3 Campaign 2 Campaign X Campaign 1 Campaign 1 Campaign 2 Occasional touch points Fragmented engagement High interactivity through Dialogue Low interactivity Re-engage with audience from previous campaigns
  • 24.
    Mobile  Permission  Marke8ng   Genera8ng  opt-­‐ins   24   All  Rights  Reserved  ©  Alcatel-­‐Lucent  2010  -­‐  EXTERNAL  
  • 25.
    | Permission Marketing •  It’s not new • It is proven • It does work
  • 26.
    Mobily  offers  their  customers  the   opportunity  to  opt-­‐in  to  receive   relevant  brand  communica?ons  on   their  mobile   26  
  • 27.
    …and  ask  them  to  share  theire   interests  along  the  way   Demographics   Interests   Loca?on   Response  &  Interac?on   27  
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
    2$*C')* E-#3-".4%4-#$+ 67-)%1((#%819 ,$**-.$*%/$'"0$1$/+ 9:;<9 I"0$%J-)$*+ <:KG:K9G<9 H 9GKG:K9G<9 2$*3(4*$*%1$5$"0$/+ =>?: !"#$%&'()*+ <G+GG%H%9<+GG 2$*3(4*$%2-)$+ <=@?A%B E!2%LE(4)-5)M+ OK8 E!2%LN(''(6HC3M+ >F@;9%B 2$*3(4*$%2-)$%+ ;@?<%B D E!2%+ >9@F=%B 2$*3(4*$%2-)$%+ F@AF%B D E!2%+ >A@::%B 2$*3(4*$%2-)$%+ G@F;%B D E!2%+ >;@<=%B 2$*3(4*$%2-)$%+ <@?9%B D E!2%+ >;@G>%B
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
    Rich  Dialogue   Engage  consumers  with  rich  impackul   interac?ve  dialogue   41  
  • 42.
    Welcome  to  the  street  where   Op8sm  is   delivering   originality  lives  and  athletes,   musicians,  skaters  and  more   come  together  to  show  their   style.     Do  you  want  an  invita?on?   1=Yes    2=No     Celebrate  YOUR  originality   visit  the  adidas  store  at   Response   rate:     35  %  
  • 43.
    Campaign  Results  where   Welcome  to  the  street   Auto  Parts  Ltd  presents  a  new     originality  lives  and  athletes,   era  in  SUV,  the  new  Nissan   musicians,  skaters  and  more   Patrol.  For  more  info,  what  do     come  together  to  show  their   you  look  for  in  a  SUV?     style.   1=Safety     20%  of  recipients  requested  to  find  out     2=Performance     more  informa?on  aan  invita?on?   Do  you  want   bout  the  Nissan  Patrol   3=Comfort       1=Yes     4=Features   Reply  for  free   64%  of  females  selected  Safety   compared  to  only  43%  of  males     Males  were  x3  more  interested  in   performance  than  their  female   counterparts    
  • 44.
  • 45.
    The goal isn’tjust getting 10 Million people to say YES… …it is having 1 Million people Engaged
  • 46.
    Campaigns Consumers Engagement
  • 47.
    Campaigns Consumers Engagement
  • 48.
    Preferences  require   Preferences  require   constant  fine  tuning  to   o   constant  fine  tuning  t remain  relevant   remain  relevant   Image: Marcus Penna
  • 49.
    Profile Enrichment You  said  you  are  interested  in   Sports.  Are  you  into?     1=Football     Profile  Update    >  SMS   2=Rugby     Increasing  the  value  of  the  media   3=Motorsport     4=Cycling   5=Running   Lateral  updates  
  • 50.
    Profile Enrichment You  said  you  are  interested  in   Sports.  Are  you  also  interested   Profile  Update    >  SMS   in?     Increasing  the  value  of  the  media   1=Travel       2=Fashion     Ver?cal  updates   3=Business  
  • 51.
    Through  a  simple   and  effec8ve     booking  tool   •  An  intui?ve  and  powerful  one-­‐ stop  campaign  booking  and   crea8on  tool   •  Detailed  targe?ng  capabili?es   including  gender,  age,  loca?on   and  interests   •  Schedule  and  reserve  campaigns   and  inventory  at  the  click  of  a   buoon      
  • 52.
    Insights  &  Repor8ng   The  Results     • Industry-­‐leading  response  rates   • Only  pay  for  communica?ons  that   are  delivered   • See  how  people  interacted   • Measure  responses  and  click-­‐ throughs   52  
  • 53.
    Repor8ng   The  Learnings     • Understand  your  audiences  with   MNO Member   Campaign   Messaging   deep  insight  &  analy?cs.   reports reports reports • Learning  how  different   Media   Individual   Automated   demographics  engaged  with  your   Campaign   Campaign   campaign  via  the  choices  they   Sales  House reports PDF  reports made.   DetailedReports • Tailor  your  next  ad  based  upon   Available  through   Booking  tool available  at   the  learnings  for  even  more   campaign  end. relevant  communica?ons,  long   Emailed  to  pre-­‐ configured  list  of   term  conversa?ons,  leading  to   users. higher  engagement.    
  • 54.
    | The  Digital  Space  is  Evolving….Are  You  ?   §  No.  of  iPhones  sold  per  minute   exceeds  the  no.  of  Babies  born   per  minute.   §  In  2011  no.  of  Smartphones  sold   exceeded  the  no.  of  PCs  sold.   §  In  a  few  years  no.  Mobile  devices   will  dwarf  the  no.  of  Pcs.   Source: Business Insider March 2012
  • 55.
    Visit  NumuMul?Media.com   For  more  informa?on  on  Mobile  Marke?ng   Opportuni?es