1. Diane Shearn
CONTACT INFORMATION
dpshearn@gmail.com 07855 238676 LivesinEvercreech BA4 6JW.
EMPLOYMENT HISTORY
March 2012 – Present
Contracts in Administrationincluding:
Planning Support Dept and Business Information Systems Team: Mendip District Council, Shepton
Mallet.TendersTeam,BusinessUnit,AgustaWestland,Yeovil.
Since March 2015: Customer Services and Order Processing, Westfield Medical, Midsomer
Norton
April 2011 – Feb 2012
ProcessManager (contract),TBT, Frome,SomersetBA11 2FG
Setup a newresource fortheirmajor IT client. Developedcentral pointof information. Worked
withthirdparty stakeholder/fundingprovidertomanage compliance, develop statementsof
work/proof of performance andprovide regularreportingand fiscal reconciliation for
international teams.
2009 - 2010
Economic recession resulted in own business closure; relocated to Somerset. Spent a short time
with an existing business contact helping to improve his small business office processes:
Datasharp Integrated Communications, Merlin House, 1 High Street, Keinton Mandeville, Somerset
TA11 6DX. Simplified document management, improved accounting procedures and helped to
reviewstaff contracts.
May 2003 –2009
Operations Director/Company Secretary, LightAge Communications Ltd, Enterprise House,
Navigation Park,Abercynon,Mid Glamorgan, CF454SN (6 employees)
Implemented new processes, guidelines and strategies to improve the working environment and
business function. Ensured company standards and records submitted to regulatory bodies and
quality procedures adhered to: i.e.: Health & Safety, HR, Insurances, Data Protection HMRC and
PAYE.Recruitedandsupervisedadmin staff.
 Provided support to MD: Prepared presentations and reports, method statements and risk
assessments. Coordinated tender bids. Helped with IT support and software/hardware audits
for smallercustomers.
 Maintained good supplier, partner and customer relations, including attendance at
networking events and business exhibitions to strengthen client relationships and promote
services.
 Worked with business partners to develop business plan and manage new branding including
web site. Wrote copy for marketing materials and site; developed sponsorship of local
council run business club and contributed to monthly newsletters. Secured Welsh Assembly
Funding.

2. 2
Other Work Experience:
Department Administrator University of Glamorgan, Pontypridd Research Unit, School of Care
Sciences University of Glamorgan, Pontypridd, SouthGlamorgan.
Set up new administrative processes with head of new department. Provided PA and secretarial
to the Professor and research staff. Organised visiting lecturing programme, Created research
publications database usingMSAccess.
Project Coordinator(Maternitycover) The ManagementProcessCompany trading asT.M.P.L.,
Pontcanna,Cardiff.Co-ordinatedworkof teammemberstoproduce tenderdocumentsand
trainingmaterial forkeyprojects,usingcollaborative projectplatform(LotusNotes).
Research Project Worker, Educational Development Unit, University of Glamorgan (Maternity
Cover). Researched and produced written material for published report: Videoconferencing
in the Valleys, A casestudy of the 'ALPs'. JISC1998.
Costing Supervisor, promoted to Buying Assistant then to Assistant Buyer, Westbury Homes Plc,
Almondsbury, Bristol. Managed production of computerised building schedules and delivery of
building materials to 20 sites across SW and Southern England working to ISO9001 quality
managementprocedures
EDUCATION AND PROFESSIONAL TRAINING
Advanced Project Management - Cardiff University Centre for Professional Development,
trainingprovidedbyPearce Mayfield Nov 2009
Masters Degree inComputer Studies,Universityof Glamorgan Sept 2000 – December2001
Modules included: Information Systems (management and integrating of paper and IT processes).
ProjectManagement,Research,Database Development,InternetLearning.
PostMSCworkexperience position:DevelopedMSAccessDatabase andundertookITauditsfor 3
officesfora local PR company.
BA Hons. CombinedStudies(English/History),BathSpaUniversity 1992-1995
Completed short courses in Business to Business Marketing, Sage accounts, Microsoft Project,
presentationskills, settingupabusiness. ECDL.
Experience inuse of MSOffice;AbilitytolearnITsoftware confidentlyandquickly
ADDITIONAL INFORMATION
Experience inBusiness Networking
Full CleanDrivingLicence.
Basic SecurityClearance obtained2013.