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• Presented by,
• Chris Dessi
1. EVERYTHING HAS
   CHANGED
2. EVOLVE OR DIE
3. STOP PUSHING,
   START LISTENING
EVERYTHING
   HAS
 CHANGED
6
7
8
Evolve or
  Die
57% want to        Globally,
receive a     46% of those
discount or      with online
promotion       access use
– Mashable     social media
              to help make
                  purchase
                decisions -
                    Nielson
The top reasons for
U.S. email users to
unsubscribe from a
 business or non-
    profit email
 subscription are
 too many emails
(69%) and content
 that is no longer
 relevant (56%) –
 Chadwick Martin
       Bailey
                      14
STOP PUSHING
    START
  LISTENING
        15
1. EVERYTHING HAS
   CHANGED
2. EVOLVE OR DIE
3. STOP PUSHING,
   START LISTENING
53% of social
  87% of Facebook        media
 users like a brand on   marketers don’t
   Facebook – LAB42      measure their
                         success –
                         Awareness Networks



The Average age of
Facebook users is        Facebook now
40.5 years of age -       has 1 billion
PINGDOM                  users who are
                           “actively”
                         spending time
                         with the site –
                          Mark Zuckerberg
Holy shit   .
COVER
IMAGE
TIMELINE
TACTICS
Outside
Business
Hours
Don’t overlook
the weekend
Posts that end
 in a question
   have 15%
     higher
 engagement
 – Buddy Media
Where
When    Should
   Would How
      Who
   What
Event
           Winner
   Like
Take Submit Offer

        Post
    Comment
      Tell Us
The                 Twitter
average          generates
age of          200 Million
Twitter User      tweets &
is 37.3          1.6 Billion
years of            search
age – PINGDOM
                queries per
                        day
                      -YESMAIL
Holy shit   …   again   .
Tweets containing less than 100
characters receive 17% higher
engagement than longer Tweets




(Source: Buddy Media)
Tweets with one or two hashtags
receive 21% higher engagement than
those with three or more hashtags
Twitter now
has more
than 500M
accounts,
with 141.8M
in the US
- SEMIOCAST
S-p-e-l-l it out
  Add images
   Add Links
<100 characters
8am- 7pm
    Short Should I Use?
                  1-5
                  Tweets
                  per Day
“You can’t stop the waves, but
you can learn to surf.” Jon
Kabat-Zinn
Accomplish the great task
by a series of small acts. - Tao De
Ching
AMBIENT AWARENESS
AMBIENT AWARENESS
Thank You!
          Chris Dessi
              CEO
chrisdessi@silverbacksocial.com
           @cdessi
Sources

• Buddy Media – White Paper
• Shutterstock

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What You Need to Succeed in Social Media Today Foundation Center

Editor's Notes

  1. Introduction – you will learn 3 things about social media – 3 things about facebook and 3 things about twitter
  2. Four events in the past 500 yrs can be considered revolutionary – 1. Printing press ONE TO MANY2. Telegraph, telephone – ONE TO ONE3.recorded media photos, sound, movies – 4.radio and television SBill Cheswick and Steven North at AT&amp;T Labs ResearchGROUPS AND CONVERSATIONS AT THE SAME TIME - INTERNET BECOMES THE MODE OF ALL OTHER MEDIA
  3. Four events in the past 500 yrs can be considered revolutionary – 1. Printing press 2. Telegraph, telephone3.recorded media photos, sound, movies 4.radio and televisionBill Cheswick and Steven North at AT&amp;T Labs ResearchGROUPS AND CONVERSATIONS AT THE SAME TIME - INTERNET BECOMES THE MODE OF ALL OTHER MEDIA
  4. Four events in the past 500 yrs can be considered revolutionary – 1. Printing press 2. Telegraph, telephone3.recorded media photos, sound, movies 4.radio and televisionBill Cheswick and Steven North at AT&amp;T Labs ResearchGROUPS AND CONVERSATIONS AT THE SAME TIME - INTERNET BECOMES THE MODE OF ALL OTHER MEDIA
  5. YOU HAVE TO GO WHERE YOUR CUSTOMERS ARE!!! MARKET to and THROUGH your happy customer! FLIP THE FUNNEL
  6. Alexis Ohanian: Mr. Splashy Pants:Reddit – Social News Website – Greenpiece – Humpback Whales – Japanese Gov – Tracking chip – Thoughtful names –79% of the votes, next highest 3% - entire marketing campaign around it. Japanese Gov called off the whaling. LEVEL PLAYING FIELD COSTS NOTHING BE GENUINE- It’s ok to lose control
  7. TEXTURE
  8. Called the biggestredesign in Facebook’s history, Timeline adds a customizable cover photo and presents a summary of a brand’s history from 1800 onwards, using an algorithm to highlight events that are deemed most significant. Timeline gives brands greater control of their profile and allows them to tell a well-orchestrated story.
  9. Call to action Bliss New Norm
  10. Bradns that posted outside of business hours had 20% higher engagement rates (Source Buddy Media)_
  11. Different dates for different industries…
  12. Behind the scenes
  13. ONLY USE THE HASH TAG TWICE
  14. WHAT IMAGE??
  15. WHEN IMAGE?
  16. Position yourself as a resource – users will come back to you for information – WHOLE FOODS
  17. WHY IMAGE?
  18. IDEAS CONCEPTS EMOTION