4. 4Proprietary and Confidential
DisplayLeaves
• SharePoint Integrated Dashboards or Standalone
• Rapid Ad-hoc Excel Interface to Live Data
• Compatible with nearly any BI presentation technology
PrepareTrunk
• Multi-Dimensional Database for retrieval speed
• Integrate Multiple Sources (Drill Across)
• Thousands of Preconfigured Metrics
• Existing and Customized Metrics become available to all
Display Levels
ObtainRoots
• Rapid Incremental Preconfigured ETL
Northcraft Approach
5. 5Proprietary and Confidential
Why Northcraft?
BI Applications AdvancedAnalyticalCapabilities Simple for Anyone
Unlimited UserLicenses QuickImplementation
6. 6Proprietary and Confidential
Advanced Metrics for ITSM – Business Value
• No BI DevelopmentRequired
• No Vendor Lock-In
• 1000s of Pre-CalculatedMeasurements
• PresentationLayer Independence
• SaaSor On-Premises
• UnlimitedDataSources & Size
• UnmatchedPerformance& Scalability
9. 9Proprietary and Confidential
Customer Success Stories
Replaced BMC Analytics, local
BMC customer, formerly largest
Touchscreen Dashboards outside CIO office
Platform for all 2014 IT Goals and Objectives
Stayed with Northcraft in switch from
BMC Remedy to ServiceNow
Most stringent security requirements in the
financial industry, satisfied by Northcraft
Actionable reports made available in days across a
global IT implementer at the most sensitive
Government sites
24/7 availability requirement to global organization.
KPIs used as drivers for financial bonuses/penalties
in $1B+ construction contract
Installed during merger to report on multiple
Remedy environments facilitating integration
Strategic element of largest international services
project, used for performance measurementof
multiple vendors and later client
Enforces SOX compliance,
funded by the SEC, leveraged
Northcraft Analytics to justify
in-sourced L1 Service Desk
10. 10Proprietary and Confidential
What’s Included for the Users?
• Executive Dashboards
• OperationalDashboards
• DynamicReport Suite
• Web-BasedAd-Hoc & Scheduled Reporting
• Excel-BasedAnalyticalReporting
Basically,80% of everything you ever thought about reporting
to IT Management,plus support for anything you’d like to add.
11. 11Proprietary and Confidential
Business Intelligence Applications – Plumbing
Information for BI Nerds
What’sIncludedin the Plumbing?
• DateTranslationswithtimezones anddaylightsavings
• FieldTranslations:(e.g.Priorityis storedin the databaseas1, we
translatethatto"Low"for reporting)
• Text Translations:Largeblocktext fieldsaretranslated
• CommonAreaJoins:Datafromotherviewsis broughtinto
supplementexistinginformation
• Numerictranslations:Allnumericdatais translatedtocommon
numericdatatypesand timeformats
(e.g.time fieldsbeginas integersecondsbutresultin decimalhours)
• Databasefieldnamesreplacedwithuserinterfacefieldnames
Remedy,don'thave tolearnanotherdatastructure– 800
• DataWarehouse:IncludesMetricsAbstractionLayerand
documentation
• Cubes withKPIs,Dimensions,Attributes
• Cubes areXML/AcompliantforMicrosoft,BO,Cognosand Tableau
