Nonprofit IT Trends 2018
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Join our expert panel of technology professionals as they discuss the latest trends in nonprofit technology for 2018. Discussion includes cloud, security, consumerization and business intelligence.
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Nonprofit IT Trends 2018
- 4. Presenter Steve Longenecker Dir IT Consulting
- 6. About Community IT Advancing mission through the effective use of technology. 100% Employee Owned
- 7. Trends 1) Cloud 2) Security 3) Consumerization 4) Business Intelligence
- 9. The cloud trend will continue
- 10. Cloud computing User-driven • User experience trumps product • User experience drives everything! Environments need to keep up with the changes • For easier, secure and seamless access Business needs are evolving • IT providers become trusted advisor, and strategic partners as they transform into the cloud era
- 11. Cloud computing User-driven • User experience trumps product • User experience drives everything! • Tighter integration • Increase productivity • Solution-agnostic
- 12. Cloud computing Environments need to keep up with the changes • For easier, secure and seamless access • Increase bandwidth • Enterprise level wireless • Security
- 13. Cloud computing Business needs are evolving • IT providers become trusted advisor, and strategic partners as they transform into the cloud era • Too many solutions • Not longer classic break-fix provider • CIO skill set
- 14. Microsoft will continue to lead!
- 16. Microsoft will continue to lead • On-demand sync • Productivity apps • Non-profit licensing • Integration advantage
- 17. • Improvements to OneDrive Sync Client are significant • SharePoint “Modern Experience” is better than classic • Office 365 Information Rights Management matures • Office 365 Teams is a developing story – not sure of the ending yet. • Office 365 “FindTime” is a hidden gem. Microsoft continues to improve Office 365
- 18. More server-less networks Helped a client with 40+ staff decommission their remaining on-premise servers. Set up a domain controller in Microsoft Azure (the $5,000/year nonprofit credit largely pays for it). New computers are joined to Azure Active Directory and managed by Azure InTune.
- 19. Security
- 20. Security • Continued rise in prominence • Demonstrable attacks against all client networks • Dramatic increase in successful credential thefts • Anecdotally less virus/malware activity
- 22. Hackernomics • Most attackers aren’t evil or insane; they just want something • We don’t have the budget to protect against evil people but we can protect against people that will look for weaker targets • Security isn’t about security. It’s about mitigating risk at some cost. • In the absence of metrics, we tend to over focus on risk that are either familiar or recent. • Most costly breaches come from simple failures, not from attacker ingenuity • Bad guys can, however, be VERY creative if properly incentivized • In the absence of security education or experience, people naturally make poor security decisions with technology • System need to be easy to use securely and difficult to use insecurely • Attackers usually don’t get in by cracking some impenetrable security control, they look for weak points like trusting employees
- 24. Security Checklist • Backups (cloud included) • Patching • A Good Password • SSO / MFA • Encryption
- 25. SSO/MFA - critical to security 2017 was the year Community IT internally implemented a second factor to logon to Office 365 (called “Multi-Factor Authentication”). For most of us, this means clicking “Approve” on our phones once a week when logging onto Office 365 (outside our office). It was also the year we began using our Office 365 credentials to access our other cloud services, alleviating the need to remember lots of different passwords (called “Single Sign-On.”) Able to move away from regular password changes, as policy
- 27. Peak consumer • Laptops > Desktops • Laptops > Tablets • Windows > macOS • Mobile containers
- 28. Consumerization - Controls Coming • Organizations starting to more tightly manage mobile devices • Some initial steps to deal with IRM • Compliance requirements coming, through finance audits
- 30. PowerBI • Extra feature • Flexible and portable • Beta-level
- 31. Upcoming Webinar Five Hacks to Weave Constituent Experience into your Organization Wednesday February 21 4:00 – 5:00 PM EST
- 32. Questions?
Editor's Notes
- Cloud computing adoption continues to grow. According to a Forbes report, organizations will dedicate 80% of their IT budgets to the cloud! -and we’ve seen this trend with our own clients especially around moving files to a cloud environment being Office 365, dropbox or even box.
- User-driven Business needs are evolving because of the rapid change of cloud computing Environments need to adjust to this Environments need to keep up with the changes For easier, secure and seamless access
- Cloud computing adoption continues to grow. According to a Forbes report, organizations will dedicate 80% of their IT budgets to the cloud! -and we’ve seen this trend with our own clients especially around moving files to a cloud environment being Office 365, dropbox or even box. Another trend I see for 2018, is that MS will continue working on taking the lead here. They continue making strikes to improve their cloud umbrella in Office 365. A recent example is the changes on how files sync locally from Office 365 document libraries. Last year Microsoft released On-demand synching with their windows 10 fall creator release. With Files On-Demand, you can access all your files in the cloud without having to download them and use storage on your computer. You can see all your files in File Explorer. This applies to personal and business version of OD and SharePoint libraries. They also continue to invest in their productivity line: Office 365 groups, teams, Skype for Business, and working on integrating them better within their Office 365 ecosystem. In addition, a lot of critical applications, accounting applications, donor databases, CRMs are making the transition to the cloud. All this is driving organizations to make decisions on ways to improve internet access, increasing speeds, and providing better ways for users to connect wirelessly. So increasing speeds is important but also provide a reliable way to connect throughout the office seamlessly, organizations are force to spent more on enterprise level solutions that will provide what users need to work effectively and efficiently. You can see more and more that user experience is driving improvements across all products that compete within the cloud arena. Users are looking at cloud services across vendors, Google, Dropbox, Microsoft and look for tighter integration between cloud, critical applications and their local systems. It’s not about the product anymore, is about how these can help users simplify their work and help organizations be more productive and mobile. Microsoft has a tremendous advantage with other cloud products. The majority of us work within windows and use the Office productivity suite. Microsoft poses a big lead among others like Google or Dropbox, as integration is becoming seamless for users that are within the Microsoft ecosystem. And not only that, but Microsoft is also crossing the bridge to better integration with Apple products. Their Office suite for macs is closing out to what you can do with a windows device. Furthermore, the user experience in not only focus on application integration, but also access integration… With many cloud services, how can we integrate access so that the user has a better experience? (SSO – I am sure Matt or Steve will talk about this) And my last point… With the eruption of the cloud, organizations are presented with an ever-increasing number of cloud technologies. All these different cloud products, and different needs…. looking for better productivity tools, looking for seamless integration, and better ways to access all of these cloud applications… All these needs are changing the landscape of what organizations are looking for in an IT provider, organizations face the need to partner with IT providers that can understand the organization needs, understand the organization vision, and can help them make a strategic decision on how to make that transition. Organizations are looking more seriously to IT providers to become their trusted advisor, and strategic partners as they transform into this new era. Organizations no longer need the classic provider that will fix their computers so much, but rather look for a provider that can act as trusted advisors and help them with this transformation. As I said, there are a ton of cloud services to choose from, the question to answer is which cloud technology aligns best with their business objectives. So talking at that level about technology and the needs of the organization requires a more strategic approach and a different skill set that your typical IT provider might offer -and organizations are coming to that realization.
- In addition, a lot of critical applications, accounting applications, donor databases, CRMs are making the transition to the cloud. All this is driving organizations to make decisions on ways to improve internet access, increasing speeds, and providing better ways for users to connect wirelessly. So increasing speeds is important but also provide a reliable way to connect throughout the office seamlessly, organizations are force to spent more on enterprise level solutions that will provide what users need to work effectively and efficiently.
- With the eruption of the cloud, organizations are presented with an ever-increasing number of cloud technologies. All these different cloud products, and different needs…. looking for better productivity tools, looking for seamless integration, and better ways to access all of these cloud applications… All these needs are changing the landscape of what organizations are looking for in an IT provider, organizations face the need to partner with IT providers that can understand the organization needs, understand the organization vision, and can help them make a strategic decision on how to make that transition. Organizations are looking more seriously to IT providers to become their trusted advisor, and strategic partners as they transform into this new era. Organizations no longer need the classic provider that will fix their computers so much, but rather look for a provider that can act as trusted advisors and help them with this transformation. As I said, there are a ton of cloud services to choose from, the question to answer is which cloud technology aligns best with their business objectives. So talking at that level about technology and the needs of the organization requires a more strategic approach and a different skill set that your typical IT provider might offer -and organizations are coming to that realization.
- Another trend I see for 2018, is that MS will continue working on taking the lead on cloud computing. They continue making strikes to improve their cloud umbrella in Office 365
- A recent example is the changes on how files sync locally from Office 365 document libraries. Last year Microsoft released On-demand synching with their windows 10 fall creator release. With Files On-Demand, you can access all your files in the cloud without having to download them and use storage on your computer. You can see all your files in File Explorer. This applies to personal and business version of OD and SharePoint libraries. This is a game changer at least for some of our clients who have been looking on moving files to a cloud environment. Being able to sync files locally cuts on a lot of the change management that was traditionally needed. Microsoft also continue to invest in their productivity line: Office 365 groups, teams, Skype for Business, and working on integrating them better within their Office 365 ecosystem. In addition, a lot of critical applications, accounting applications, donor databases, CRMs are making the transition to the cloud. All this is driving organizations to make decisions on ways to improve internet access, increasing speeds, and providing better ways for users to connect wirelessly. So increasing speeds is important but also provide a reliable way to connect throughout the office seamlessly, organizations are force to spent more on enterprise level solutions that will provide what users need to work effectively and efficiently. You can see more and more that user experience is driving improvements across all products that compete within the cloud arena. Users are looking at cloud services across vendors, Google, Dropbox, Microsoft and look for tighter integration between cloud, critical applications and their local systems. It’s not about the product anymore, is about how these can help users simplify their work and help organizations be more productive and mobile. Microsoft has a tremendous advantage with other cloud products. The majority of us work within windows and use the Office productivity suite. Microsoft poses a big lead among others like Google or Dropbox, as integration is becoming seamless for users that are within the Microsoft ecosystem. And not only that, but Microsoft is also crossing the bridge to better integration with Apple products. Their Office suite for macs is closing out to what you can do with a windows device. Furthermore, the user experience in not only focus on application integration, but also access integration… With many cloud services, how can we integrate access so that the user has a better experience? (SSO – I am sure Matt or Steve will talk about this) And my last point… With the eruption of the cloud, organizations are presented with an ever-increasing number of cloud technologies. All these different cloud products, and different needs…. looking for better productivity tools, looking for seamless integration, and better ways to access all of these cloud applications… All these needs are changing the landscape of what organizations are looking for in an IT provider, organizations face the need to partner with IT providers that can understand the organization needs, understand the organization vision, and can help them make a strategic decision on how to make that transition. Organizations are looking more seriously to IT providers to become their trusted advisor, and strategic partners as they transform into this new era. Organizations no longer need the classic provider that will fix their computers so much, but rather look for a provider that can act as trusted advisors and help them with this transformation. As I said, there are a ton of cloud services to choose from, the question to answer is which cloud technology aligns best with their business objectives. So talking at that level about technology and the needs of the organization requires a more strategic approach and a different skill set that your typical IT provider might offer -and organizations are coming to that realization.
- Windows 10 Fall Creators Update includes “OneDrive Files On-Demand.” Files On-Demand means a traditional folder hierarchy is becoming more possible since many interactions can now be through File Explorer, rather than a web browser. New sharing controls from Windows Explorer. Co-authoriting from Windows Explorer. “Modern Experience” was deployed throughout 2017, but we really saw it mature in the second half of 2017. We like the modern experience interface a lot, enough that we’ve been reluctant to employ “Document Sets” in new implementations of SharePoint because within document sets SP is forced to the Classic UI. Makes it easier to update metadata, to share documents, to see document history, etc. SharePoint continues to be an evolving service/product. Matt was playing with IRM this fall and sent me some test attachments. I was really impressed that I could open the documents, in either a browser or Word/Excel, but I couldn’t forward them, save them to another location, or even take screen shots of them. I’m sure there are ways to break it (and if nothing else, one can take a picture of the screen with your phone) but it definitely increases the barrier to willynilly sending intellectual property all over the world. We test drove Office 365 Teams (which tech writers immediately identified as a response to Slack) for a big project we undertook with a client this fall. Members of the team included not just our own internal people but also two of the IT folks on the clientside of the project. Teams (which it appears may be supplanting Office 365 Groups) is a “chat-based workspace.” It’s a bundle of Office 365 services including shared messages, tasks lists, email threads, files, etc. The idea is that you are a member of different teams and can see them all as different “channels”. It looks very millennial-friendly in the intro videos with special mentions of emoji and stickers (something I am not) and I confess my experience of the pilot didn’t change my life (I continue to be an email-bound old fogie) but I do see easy bundling of Office 365 services into some sort of team/group based bundles as an important improvement to the service and MS Teams might be the start of that. I just sent my first “FindTime” poll last week after being on the receiving end of them a few times now. I like it. Finding a common available meeting time is relatively easy when meeting with folks within your organization since you can see their free/busy information, but FindTime allows polling of external contacts for finding meeting times. You send a meeting request to a group of people with a number of meeting time options. Everyone indicates which times work for them and hopefully a common time emerges. It’s like combining Doodle and Outlook.
- Finance, CRM, file sharing, device management, are all done rather well through cloud services. I am helping a new client set up their very small brand new organization and everything is being done in the cloud.
- It’s a trend we expect to see gain ground amongst our clients as it really is the easiest/best way to reduce ability of hackers to compromised your accounts with stolen passwords.
- A recent example is the changes on how files sync locally from Office 365 document libraries. Last year Microsoft released On-demand synching with their windows 10 fall creator release. With Files On-Demand, you can access all your files in the cloud without having to download them and use storage on your computer. You can see all your files in File Explorer. This applies to personal and business version of OD and SharePoint libraries. This is a game changer at least for some of our clients who have been looking on moving files to a cloud environment. Being able to sync files locally cuts on a lot of the change management that was traditionally needed. Microsoft also continue to invest in their productivity line: Office 365 groups, teams, Skype for Business, and working on integrating them better within their Office 365 ecosystem. In addition, a lot of critical applications, accounting applications, donor databases, CRMs are making the transition to the cloud. All this is driving organizations to make decisions on ways to improve internet access, increasing speeds, and providing better ways for users to connect wirelessly. So increasing speeds is important but also provide a reliable way to connect throughout the office seamlessly, organizations are force to spent more on enterprise level solutions that will provide what users need to work effectively and efficiently. You can see more and more that user experience is driving improvements across all products that compete within the cloud arena. Users are looking at cloud services across vendors, Google, Dropbox, Microsoft and look for tighter integration between cloud, critical applications and their local systems. It’s not about the product anymore, is about how these can help users simplify their work and help organizations be more productive and mobile. Microsoft has a tremendous advantage with other cloud products. The majority of us work within windows and use the Office productivity suite. Microsoft poses a big lead among others like Google or Dropbox, as integration is becoming seamless for users that are within the Microsoft ecosystem. And not only that, but Microsoft is also crossing the bridge to better integration with Apple products. Their Office suite for macs is closing out to what you can do with a windows device. Furthermore, the user experience in not only focus on application integration, but also access integration… With many cloud services, how can we integrate access so that the user has a better experience? (SSO – I am sure Matt or Steve will talk about this) And my last point… With the eruption of the cloud, organizations are presented with an ever-increasing number of cloud technologies. All these different cloud products, and different needs…. looking for better productivity tools, looking for seamless integration, and better ways to access all of these cloud applications… All these needs are changing the landscape of what organizations are looking for in an IT provider, organizations face the need to partner with IT providers that can understand the organization needs, understand the organization vision, and can help them make a strategic decision on how to make that transition. Organizations are looking more seriously to IT providers to become their trusted advisor, and strategic partners as they transform into this new era. Organizations no longer need the classic provider that will fix their computers so much, but rather look for a provider that can act as trusted advisors and help them with this transformation. As I said, there are a ton of cloud services to choose from, the question to answer is which cloud technology aligns best with their business objectives. So talking at that level about technology and the needs of the organization requires a more strategic approach and a different skill set that your typical IT provider might offer -and organizations are coming to that realization.
- - What is your best guidance for balancing security, with reasonable policies that do not unreasonably impede team productivity?