1. RESUME
NIRANJAN UMAPATHY
___________________________________________________________________________
# C-38/15, DRDO Township, 2nd Phase, CV Ramannagar, Bangalore-560093, Karnataka, India.
Ph: 91 9880336963. email: niranmysore@gmail.com
Objective:
To understand the organizational objective, to identify its needs and to correlate them with
my goals & contribute effectively in the growth of the organization & myself with total
dedication, devotion and dynamism. I seek to work in a quality environment where my
knowledge and experience can be shared and enriched.
Career Summary:
Overall 13+ years of work experience with 9 years experience in customer support roles
wherein I have applied my thoughts & ideas to improve the services to customers. I have
enjoyed working on different client and product support domains & am looking forward to a
challenging role in an organisation to work with Customer support and Operations.
Campus Management International Pvt. Ltd. (May 2007 to May 2016)
Product Support Engineer II:
 Handled customer complaints by attending their calls and emails, provided proper
solution to their queries with in timeframe;
 Provided support to customers and evaluators using the organization’s software
product in installation, troubleshooting, product configuration assistance, hardware
and operating system troubleshooting related to proper product installation and
operation and troubleshooting improper product operation and/or erroneous product
use;
 Trained and mentored staff on the product usage and issue resolution
 Reviewed and analyzed issues which require additional support & log it for the
support team to address such concerns;
 Prepared & completed daily checklist on server performance & provide update to the
customers through daily log reports;
 Analyzed call logs to spot trends and underlying issues;
 Worked closely with customers to resolve issues in a timely manner;
 Supported customer by providing service in monitoring their servers to ensure it is up
& running as required.
 Trained staff members in Mass communication and Leadership development.

2. Product Support Engineer:
 Attend calls from customers and understand the issues faced by them;
 Diagnose and resolve complex customer issues;
 Monitor and troubleshoot application processes and system resources to
ensure compliance with key system performance indicators;
 Generate reports on daily, weekly and monthly basis on support team inflow and
outflow of cases and shared with manager of the team.
Scientology Organization (Feb 2002 to April 2007)
Public Executive Secretary
Map potential customers and generate leads for the organization. Motivated team members
and encouraged them work with positive energy. Daily maintenance of inflow and outflow
emails and calls.
Academic Qualification: Commerce Graduation
Technical Skills: Citrix, MS – Office, Windows, MS SQL
Other Qualification: Administration and Management course, Leadership
Development course –Scientology Organization, New
Delhi.
Interests: Computers, Administration, Ethics, Creative activities,
Public Relations and NGO.
Personal Details:
Date of Birth: 18-08-1976
Passport Number: J 4648676
Father’s Name: P. Umapathy
Languages Known: English, Hindi, and Kannada.
I hereby declare that all above information are correct. I assure you that if given a chance to
work with your esteemed organization, I assure you, that I shall spare no efforts to come up
to the expectations reposed in me and shall deliver my duties and responsibilities with due
diligence.
Niranjan. U
Bangalore