This document proposes using a chatbot named Nima to help address non-emergency queries for the UK National Health Service (NHS) more efficiently. The NHS currently deals with over 1 million patients every 36 hours through various contact methods, but the process can be time-inefficient and complex. A chatbot could provide 24/7 automated advice and information for common non-emergency questions through social media platforms, helping reduce costs from these types of inquiries. The document envisions bots as part of a larger digital strategy to improve engagement with NHS customers in a more relevant, cost-effective manner.