The document discusses total rewards and compensation strategies for motivating and retaining employees. It covers topics like defining total compensation, using an employment relationship matrix to understand different generations' needs, developing internal pay models, and communicating rewards effectively. The document emphasizes that organizations must create a strong brand, prioritize people, ensure justice and communication, support development, and offer a competitive total rewards package including money, recognition and benefits to attract and keep top talent.
Delivering the “Internal Customer” ExperienceSrikanth Dhondi
While organizations make all kinds of efforts to enhance the experience of their external customers by investing in numerous training programs and marketing initiatives, the outcome is most often disappointing to say the least.
Customer loyalty continues to elude us and “Customer advocacy” remains a distant dream. More often than not its sheer “inertia” that prevents customers from switching.
One key aspect that could perhaps unlock the door to conquering the above challenge is by having a robust set of practices that will boost the level of “Internal Customer Centricity”.
This is because empirical research conducted by leading industrial psychologists clearly establish the link between the two aspects. In other words, it emphatically states that the extent of external customer centricity can never exceed the extent of internal customer centricity.
As a part of our endeavor to constantly partner with organizations such as yours to create customized customer centric solutions to business challenges. I am pleased to share a framework that I believe will serve as a useful filter to evaluate the relevance and efficacy of the numerous employee engagement efforts you are already making.
The framework is a synthesis of the best research that has been conducted in this area.
Tags: customer experience,internal customer,customers,training programs,Customer loyalty,Customer advocacy,Internal Customer Centricity,external customer centricity, customer centric,employee engagement,framework
Application Form For PGPBM Program :
http://www.aegisglobalacademy.com/application/application-form
Delivering the “Internal Customer” ExperienceSrikanth Dhondi
While organizations make all kinds of efforts to enhance the experience of their external customers by investing in numerous training programs and marketing initiatives, the outcome is most often disappointing to say the least.
Customer loyalty continues to elude us and “Customer advocacy” remains a distant dream. More often than not its sheer “inertia” that prevents customers from switching.
One key aspect that could perhaps unlock the door to conquering the above challenge is by having a robust set of practices that will boost the level of “Internal Customer Centricity”.
This is because empirical research conducted by leading industrial psychologists clearly establish the link between the two aspects. In other words, it emphatically states that the extent of external customer centricity can never exceed the extent of internal customer centricity.
As a part of our endeavor to constantly partner with organizations such as yours to create customized customer centric solutions to business challenges. I am pleased to share a framework that I believe will serve as a useful filter to evaluate the relevance and efficacy of the numerous employee engagement efforts you are already making.
The framework is a synthesis of the best research that has been conducted in this area.
Tags: customer experience,internal customer,customers,training programs,Customer loyalty,Customer advocacy,Internal Customer Centricity,external customer centricity, customer centric,employee engagement,framework
Application Form For PGPBM Program :
http://www.aegisglobalacademy.com/application/application-form
Presentation by Dr TV Rao (Founder National President - National HRD Network and Chairman - TV Rao Learning System) on 'HR Managers Who make a Difference' on 8th August 2014.
Importance of Effective Communication during Annual Performance & Rewards CycleNational HRD Network
73rd NHRDN Webinar on Importance of Effective Communication during Annual Performance & Rewards Cycle by Ms Leena Sahijwani, (Director – Rewards & South Asia Leader- Women’s Network, GE South Asia) on 29th May 2014
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
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VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
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RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
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Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
The key differences between the MDR and IVDR in the EUAllensmith572606
In the European Union (EU), two significant regulations have been introduced to enhance the safety and effectiveness of medical devices – the In Vitro Diagnostic Regulation (IVDR) and the Medical Device Regulation (MDR).
https://mavenprofserv.com/comparison-and-highlighting-of-the-key-differences-between-the-mdr-and-ivdr-in-the-eu/
2. Compensation: Meaning
Total Compensation <Total Rewards>
How Total Rewards Motivate & Retain
SESSION 1 Employees
Employment Relationship Matrix & Person-
fit
Various “Generations/Gender/Age
specific‟ Total Rewards
Internal Labor Market: O-P-T Model
How to develop Pay Model
Linking Business with Strategy
SESSION 2
Communicating & Management of Total
Rewards - Implementing the Rewards
effectively
Ms. Deepa Mohamed
4. Overall annualized attrition average is 18.6% across all sectors
Key Reasons for Attrition:
•Career Advancement
•Personal Reasons (Family)
•Compensation
Ms. Deepa Mohamed
7. Compensation: Meaning
Total Compensation
SESSION 1 <Total Rewards>
How Total Rewards Motivate & Retain Employees
Employment Relationship Matrix
Various “generations, gender, age specific‟ Total
Rewards
Internal Labor Market: O-P-T Model
How to develop Pay Model
Linking Business with Strategy
SESSION 2
Communicating & Management of Total
Rewards - Implementing the Rewards
effectively
Ms. Deepa Mohamed
8. Total Returns
Total Relational
Compensation Returns
Learning
Opportunities
Challenging
Recognition Work
& Status Employment
Cash Benefits Security
Compensation
Base Allowances
Long –Term
Incentives Income Work/Life
Protection Focus
Merit/Cost Short –Term
of Living Incentives
Ms. Deepa Mohamed
9. Compensation: Meaning
Total Compensation <Total Rewards>
How Total Rewards
SESSION 1
Motivate & Retain
Employees - EVP
Employment Relationship Matrix
Various “generations specific‟ Total Rewards
Internal Labor Market: O-P-T Model
How to develop Pay Model
Linking Business with Strategy
SESSION 2
Communicating & Management of Total
Rewards - Implementing the Rewards
effectively
Ms. Deepa Mohamed
11. I would request all of you to please think about
your present organization.
Just visualize your “remuneration” – only the
CASH component
( Base+ HRA + PLI/LTI/STI)
Now – Benefits …
(Allowances, Work/Life focus, Income Protection e.g. Pension, medical
insurance)
Now please mentally tick various „Relational
Returns
(Recognition & Status/ Challenging Work)
Ms. Deepa Mohamed
13. So how many of you get maximum
„ YES‟
Congrats!!!
you are the fortunate ones, “Please Stick to
that company”
Ms. Deepa Mohamed
14. Let‟s think of an organization as a
network of returns created by all these
different forms of pay.
MOTIVATING
POTENTIAL SCORE = Skill variety + Task Identity + Task Significance
x Autonomy x Feedback
(MPS)
Ms. Deepa Mohamed 3
15. Compensation Wages, commissions and bonuses Incentive plans, Performance appraisals
Tie- up with various Health institutions, gyms, free
Benefits Vacations, Health Insurance health check-ups.
- Employee wellness, Health Check ups.
Social Interaction Friendly workplace Work culture
Stable, consistent positions and
Security
rewards
Status/recognition Respect, prominence due to work Succession planning
Opportunity to experience
Work variety Job Rotation
different things
Right amount of work (not too
Workload
much/ not too little)
Work Importance Is work valued by society
Authority/control/auto Ability to influence others; control
nomy own destiny
Advancement Chance to lead Mentoring & Coaching
Receive information helping to
Feedback Performance Counseling and feedback
improve performance
Work Conditions Hazard free Health and safety policies at work
Formal and informal training to
Development Learning and Development such as various trainings
learn new knowledge
opportunity as per TNA of employees, CGP (career growth path)
skills/abilities
Ms. Deepa Mohamed
16. from the cost perspective, motivation and
retention perspective
17. Organizations MUST:
Create a strong „BRAND‟ …
Have a good REWARD SYSTEM in
place …
You get what you Reward !!!
Reward system have a significant impact on
Commit to „People First Value‟ - Walk the Talk
employees‟ perception of organisation, support
Clearly Communicate organization's mission and
and leadership and have a strong influence on
vision.
employee trust in workplace.
Guarantee Organisational Justice – Grievance
Handling, two – way communication TOTAL REWARDS
Create a sense of community – Like defense
services build value based homogeneity i.e.
“Camaraderie”.
Support Employee Development - Commit to
actualization, provide challenging jobs, enrich & Money Recognition Benefits
empower, promote from within, promote Rewards
developmental & learning measures, provide „EAP‟
– Employee assistance programs i.e. on-site child -Salary -Social Recognition &
care, pension plans, medical and life insurance -Skill Pay formal Rewards
-Bonus -Increased responsibility
-Incentives & Accountability
Employees have to be at least moderately satisfied with their pay – close to their „market value‟, 80% to 85% of it, otherwise
employees will leave.
Making it a nice place to work: Workstations/workplaces who are allowed to control their own climate are at least 3% more
productive than those who are not. “No cookie-cutter workplace template” but yes a well designed workplace is a “big
hygiene factor”.
18. GOING BEYOND EVP (Employee Value Proposition)
Employer – Employee Equation
“The Value Exchange”
Beyond the EVP – the EVE…
“The Balance between the Rewards Employers
offers & The Expectations they set in exchange for
these Rewards”
Ms. Deepa Mohamed
19. Expectations Rewards
• Performance • Affiliation
• 3 C‟s of Teamwork • Compensation
(Coordination, Collaboration,
Communication) • Benefits
• Engagement • Career
• Behavior • Work Content
• Retention
And According creating an effective EVE
(Reducing Inequity between their expectations & the Rewards)
Ms. Deepa Mohamed
20. High
Culture of Culture of High
Churn-over Performance
Expectations
Culture of
Medium
Mediocrity
Culture of Culture of
Disengagement Entitlement
Low
Low Medium High
Ms. Deepa Mohamed Rewards
21. Via their
TRANSACTIONAL
COMPONENTS & RELATIONAL
COMPONENTS
“Poor or good Pay Meritocracy
Master‟ Organisation Organisational Organisational Work
•„Leading or lagging‟ as •Performance Based Culture Vision Environment
per Industry Standards - variable structure to
„differentiate high
performers‟
Organisation‟s Learning &
Hygiene Development
Factors Opportunities
Ms. Deepa Mohamed
22. Compensation: Meaning
Total Compensation <Total Rewards>
How Total Rewards Motivate & Retain
Employees
SESSION 1
Employment
Relationship Matrix
Various “generations specific‟ Total Rewards
Internal Labor Market: O-P-T Model
How to develop Pay Model
Linking Business with Strategy
SESSION 2
Communicating & Management of Total
Rewards - Implementing the Rewards
effectively
Ms. Deepa Mohamed
23. How do we get good candidates to join
us?
How do we retain them?
How do we get them to develop skills for
current and future jobs?
How do we get them to perform well?
What is important to a person to get desired
behavior as an „Employer”
The compensation challenge is to design rewards that enhance
productivity & Job Performance.
For this we need to apply all understandings of various motivational
theories as well as gender and age specific requirements.
24. HIGH
HIGH PAY
HIGH PAY LOW
HIGH
COMMITMENT
COMMITMENT
TRANSACTIONAL
Hired Guns
Cultlike
Stock Brokers Google, Microsoft
LOW PAY LOW LOW PAY HIGH
LOW
COMMITMENT COMMITMENT
Workers as Commodity Family
Insurance Firms Startups,
Armed Forces
LOW HIGH
RELATIONAL
25. Prediction about Performance Based
Theory Essential Features So What – HR Perspective
Pay
- Lower order needs: Food, Shelter
- Higher order needs: Self esteem,
Maslow’s Need - Base pay should be high so as to meet - Performance based pay may be de-
Self actualization
Hierarchy basic needs motivating if basic needs are not met
- If needs not met, becomes
frustrating
- Basic pay must be set high to meet
- Basic Needs:
hygiene needs, but can’t motivate
Herzberg’s two 1. Hygiene factors (Basic living needs, - Min. Pay level important
performance
factor theory security) - Balance of stressor enablers
- Hygiene factors influence the efficacy of
2. Satisfiers (Recognition, promotion)
performance based pay
- Larger incentives better than
- Focus on exchange b/w employee & smaller ones
- Job tasks & roles to be clearly defined
Expectancy employer (Motivation: Expectancy, - Clear LOS
(Line of Sight)
Instrumentality & Valence) - Training expectations to perform at
target levels
- Performance measures must be
- Increased Performance to be matched by
Perceived O/P (e.g. pay) equals clearly defined
Commensurate pay hike
Equity perceived inputs (e.g. effort, work - Payouts doesn’t match expectations,
- Adequacy of pay evaluated basis
behavior) negative reactions from employees
comparison with peers
- Fairness payout is important
- Performance based pay to follow closely
- Rewards, Reinforce (sustains
behind performance
Reinforcement performance) - Timing of payout is critical
- Withholding payouts: A way to
- Rewards must follow after behaviors
discourage unwanted behaviors
- Performance targets to be clearly
- Performance based pay must be in sync
- Challenging performance goals: defined in terms of specific difficult
Goal Setting with goal difficulty
Greater intensity in performance goals
- Should be paid on imp. Goals
- Feedback is crucial
- Pay should be aligned with
- Performance based pay more suited
achievement of org. objectives - Performance based pay to be tightly
for complex jobs where work
- Employees prefer static wages linked with org. objectives
Agency monitoring is difficult
(salary) to Performance based pay - Performance based pay can be used to
- Performance targets should be tied
- Payments to be based upon direct & induce employee performance
to org. goals
successful completion of duties
Besides Money, other rewards influence behavior!! That is, Total Rewards
26. Materialistic More focus on Pay level
Low Self Esteem Want large, de centralized
organization with little pay for
performance.
Risk Takers Want more pay based on
performance.
Risk Averser Want less performance based
pay.
Individualistic Want pay plans based on
Individual Performance, not
team performance.
Employees don‟t begin to notice incentive payouts unless they are atleast 10%.
With 15% - 20% more likely to evoke desired response.
Every dollar spent on any Performance based pay plan yields $2.34 more in organizational earnings.
10% increase in bonus paid to employees yields 1.5% increase in ROA( return on asset) to the first.
27. Compensation: Meaning
Total Compensation <Total Rewards>
How Total Rewards Motivate & Retain Employees
Employment Relationship Matrix
SESSION 1
Various “generations,
gender, age specific‟
Total Rewards
Internal Labor Market: O-P-T Model
How to develop Pay Model
Linking Business with Strategy
SESSION 2
Communicating & Management of Total
Rewards - Implementing the Rewards
effectively
Ms. Deepa Mohamed
28. Yes, Of course…
Now we have realized what motivates employees, let‟s see
“How various Generations are affected by this?”
29. •Highly paid workers may wish to defer taxes by
OLDER GENERATION putting their pay into retirement funds (PF, Pension
Plans)
•May prefer child care, flexi work, co-location
DUAL CAREER COUPLE
EMPLOYEES WITH YOUNGER •May desire „Dependent care‟ coverage
CHILDREN OR DEPENDENT (mediclaim),childcare .flexi work, less mobility
PARENTS
•May have high cash needs to buy a house, support
YOUNDER GENERATION a family, or pay back an education loan.
HR Strategies customized for Diversity handling
› Age Group – being most critical to Gender inclusiveness
› (Whether Acquisition, Engaging/ Retaining – to Development Initiatives)
› Focus on „Gen Y‟ will be more
Mentoring Ms. Deepa Mohamed
33. So are you ready to Design a PAY MODEL??
Ms. Deepa Mohamed
34. Got a letter just this morning, it was postmarked Omaha,
It was typed and neatly written offering me a better job,
P Better job and higher wages, expenses paid, and a car.
But I‟m on TV here locally, and I cant quit, I‟m a star.
O I come on TV a grinnin‟, wearin‟ pistols and a hat,
E It‟s a kiddie show and I'm the hero of the younger set.
I'm the number one attraction in every supermarket parking lot.
M I'm the king of Kansas City. No thanks, Omaha, thanks a lot.
Kansas City Star, that‟s what I are…
Ms. Deepa Mohamed
35. Compensation – Milkovich & Newman
www.worldatwork.com
Deloitte Touche Tohmatsu India Pvt Ltd. Survey
Mercer Survey 2011
Towers Watson
Academy of HRD
Aon Hewitt
Talent Management Handbook – Lance A. Berger & Dorothy
A Berger
Ms. Deepa Mohamed
36. •Internal Labor Market: O-P-T Model
•How to develop Pay Model <Exercise A>
•Linking Business with Strategy <Exercise B>
•Flow to develop Sales Incentive Plan <Exercise C>
•Communicating & Management of Total Rewards -
Implementing the Rewards effectively
Ms. Deepa Mohamed
37. Compensation: Meaning
Total Compensation <Total Rewards>
How Total Rewards Motivate & Retain
SESSION 1 Employees
Employment Relationship Matrix
Various “generations, gender, age specific‟
Total Rewards
Internal Labor Market:
O-P-T Model
SESSION 2
How to develop Pay Model
Linking Business with Strategy
Communicating & Management of Total
Rewards - Implementing the Rewards
effectively
Ms. Deepa Mohamed
38. Are we really able to attract desired
candidates?
Are we able to retain them?
Do our employees Perceive it as fair?
Do they see clear Line of Sight between
expectations, performance & Rewards?
Ms. Deepa Mohamed
39. Whether pay is leading catalyst for change or a follower of change - Compensation
Manager must learn how to implement and manage change.
“Not only we must know the Strategic and technical aspect of compensation, they
also must know how to:
Bargain; Resolve disputes; Empower employees
35% understood the link between their Job Performance and pay
they receive
• Watson Wyatt Survey (13,000 employees)
(Source: Watson Wyatt news release, September 9,2002)
“Pay plans are not well understood by the employees”
only 1/3rd employees revealed that they understood how pay
ranges are determined and how pay increase are calculated
• WorldatWork Survey (6,000 employees)
(Source: WorldatWork Journal 11(4) (Fourth Quarter 2002)
Ms. Deepa Mohamed
40. Competitive Dynamics:
-Culture/Values
-Social & Political Content
-Employee/Union Needs
-Other HR Systems
-What factors in the business environment are
important today?
- Changing customer needs
- Reducing volumes & Margins
- Increase in labor wages
- Changing Regulations (SEBI,IRDA).
Ms. Deepa Mohamed
45. • Performance
Efficiency enhancement, delighting
customers, improving
quality, controlling labor cost.
• Should be the fundamental
objective of any pay system.
Fairness Procedural Fairness (How Pay
decision is made)Fair Treatment
by recognizing employee
contributions.
• Laws, minimum wages,
Compliance equal remuneration act,
statutory compliances.
Ms. Deepa Mohamed
46. Internal Alignment :
• Comparison among jobs or skill levels inside a single
organization, in terms of their relative contributions to the
organizations business objectives.
External Competitiveness
• Refers to the pay relationship among organizations – the
organization‟s pay relative to its competitors.
• Pay Level – (Base+Bonus+Benefits+Options/ Average of the
arrays of rates paid by an employer)/ Number of employees.
• Pay Form : Pay Mix External Competitiveness is expressed by:
Setting a Pay level that is above, below or equal to that of the
competitors
• Determining the mix of Pay forms(Pay Mix) relative to those of
competitors.
• Labor Costs = Pay Level * no. of employees
Ms. Deepa Mohamed
47. External Competitiveness
Labor Market Factors
•Nature of Demand
•Nature of Supply
Product Market Factors
•Degree of Competition EXTERNAL
•Level of Product Demand
COMPETITIVENESS
Organization Factors
•Industry, Strategy, Size
•Individual Manager
Ms. Deepa Mohamed
48. External Competitiveness
Theory Prediction HR Action
Compensating Differentials •Work with negative JD‟s & Compensation
characteristics . structure must capture
•Require higher pay to attract these negative
Workers. characteristics.
•Eg. – Work at remote area
Efficiency Wage Above market wage will •Best Screening at
improve efficiency by recruitment stage to get
attracting workers who will good candidates
perform better and be less •Effective PMS
willing to leave.
Signaling •Pay Policies Signal the kind of Pay Practices must
(Lead, Lag, Equal) behavior the employer seeks. recognize desired
(Both Pay level & Pay mix •Eg. High Individual Incentives. behaviors with clear Line
send signals) Shows: Individuals of Sight.
(Higher Bonus or Higher performance is highly valued.
Base Pay)
Ms. Deepa Mohamed
49. External Competitiveness
PERFORMANCE DRIVEN MARKET MATCH
Benefit
Benefits Options
s
17% 4%
20%
Options Base
16% 50%
Bonus Base
6% 70%
Bonus
17%
SECURITY
WORK LIFE BALANCE
Benefits
20%
Benefits
30%
Base
50% Base
Options
80%
10%
Bonus
10%
Ms. Deepa Mohamed
50. External Competitiveness
Industry
Employer Size
“Talented Individuals have a higher
marginal value in a larger organization
because they can influence more
people and decisions, there by leading
to more profits.”
Organization Strategy
Ms. Deepa Mohamed
51. Employee Contribution
How much emphasis should there be on
Paying for Performance?
Should the company share any profits
with employees? With all or few?
Ms. Deepa Mohamed
52. Management
“Understanding & communicating how the
compensation structure works & doing so
in ethical & fair ways.”
Ensuringthat the Right People get the
Right Pay for achieving objectives in
the Right Way”.
Ms. Deepa Mohamed
54. Compensation: Meaning
Total Compensation <Total Rewards>
How Total Rewards Motivate & Retain
SESSION 1 Employees
Employment Relationship Matrix
Various “generations, gender, age specific‟
Total Rewards
Internal Labor Market: O-P-T Model
How to develop Pay
Model
SESSION 2
Linking Business with Strategy
Communicating & Management of Total
Rewards - Implementing the Rewards
effectively
Ms. Deepa Mohamed
55. Column1 IT Organization Y Telecom Z Startup
OBJECTIVES
INTERNAL
ALIGNMENT
EXTERNALLY
COMPETITIVE
EMPLOYEE
CONTRIBUTION
MANAGEMENT
TECHNIQUES
Ms. Deepa Mohamed
56. Column1 IT Organization Y Telecom Z Startup
Highly Meritocracy Develop leaders at every level. Demonstrate respect for Individual talent&
Innovation Driven Re-in force team based culture limitless potential of highly motivated team.
Business Driven Reduce Costs Passion for new ideas,
Increase Productivity willingness to take risks
OBJECTIVES
Reward fresh ideas, hard work & a commitment
to excellence.
Strong internal culture Well defined responsibilities & Matching with high expectations
Performance driven culture competencies based structure. Fair pay differences as per output.
INTERNAL
Business/technology L&D Opportunities.
ALIGNMENT
Based on design Structure
Lead Factor Competitive & highly Comparable Just “Matches” or Lag
EXTERNALLY
Bonuses Between 50th & 75th Percentile.
COMPETITIVE
Lead & Stock Awards
Bonus & Stock Awards based on Support high performance leadership Individual Incentive Schemes
EMPLOYEE Performance (Merit Based). culture. Stock/ ESOP’s for encouraging ownership.
CONTRIBUTION Team based increase
Tailor to business & team results.
Open & transparent Performance & leadership feedback Goal & Output focused
Communication. Neutral Implementer Result Driven
MANAGEMENT
Software supported. Entrepreneurial Control
Self Managed
Strong PMS Strong L&D LOS
TECHNIQUES Competencies Mapping Reinforcement
57. Compensation: Meaning
Total Compensation <Total Rewards>
How Total Rewards Motivate & Retain
SESSION 1 Employees
Employment Relationship Matrix
Various “generations, gender, age specific‟
Total Rewards
Internal Labor Market: O-P-T Model
How to develop Pay Model
Linking Business with
SESSION 2
Strategy
Communicating & Management of Total
Rewards - Implementing the Rewards
effectively
Ms. Deepa Mohamed
59. Mission –
Why We Strategic
Strategy Outcomes
Exist Map :
Translate Satisfied
the Shareholders
Vision – Strategy Strategy
What We Our Delighted
Want to Game Customers
Be Plan Excellent
Balanced Processes
Values – Scorecard :
Measure Motivated
What‟s
and Focus Workforce
Important
to Us
Ms. Deepa Mohamed
61. Business HR Program Compensation
Strategy PMS
Response Alignment Systems
Innovator:
Increase Product
Complexity and
Shorten Product
Life Cycle.
E.g. Samsung &
Nokia
Cost Cutter: Focus
on Efficiency
Customer
Focused: Increase
Customer
Expectations
Ms. Deepa Mohamed
62. Business HR Program Compensation
Strategy PMS
Response Alignment Systems
*Product Leadership Committed to Agile, Risk – * Reward innovation in Innovation & Learning
Innovator: * Shift to Mass Taking ,Innovative People Products and Processes. perspective - High
Increase Product Customization * Market – Based Pay weightage
Complexity and * Cycle Time * Flexible – Generic Job
Shorten Product Description
Life Cycle. * Encouraging Innovation -
E.g. Samsung & Innovation & Learning
Nokia Perspective
*Operational *Do More with Less - *Focus on Competitors Labor Internal Process
Excellence Optimum Utilization of Cost perspective - High
*Pursue Cost – Resources *Increase Variable Pay weightage
Cost Cutter: Focus Effective Solutions. *Manpower planning will Emphasize
on Efficiency *CRM, ERP Solution - be very crucial *Internal Process Perspective -
For effective Tracking & Focus on System Control &
Control Work Specifications.
*Deliver Solutions to *Delight Customers, *Customer Satisfaction Customer perspective -
Customers Exceed Expectations. Incentives High weightage
Customer *Speed to Market *Value of Job & Skill Based on
Focused: Increase Customer Contact.
Customer *Customer Perspectives
Expectations measurement - Crucial in
Performance Measurement
Ms. Deepa Mohamed
63. High Initiative takers who can work under
low supervision for extended period of
time, that is why having Incentive on
Individual Performance motivates them
to perform even unsupervised.
Motivational Factors:
Money: 78% (that is, Direct financial rewards)
Appreciation & Recognition – 2nd Rank
Performance Measurement relates to Compensation Strategy
Ms. Deepa Mohamed
64. INDUSTRY TYPE : SERVICE
• Client • Multiple Pay • Well defined
Acquisition levels JDs, KRAs &
and • Hierarchical KPIs
Retention structure • Competitor
• Increase in • Lead Bench
Market share • Performance marking
• Increase in based • Incentive
Revenue • PMS- plans
Automated • Balance
Score Card
Ms. Deepa Mohamed
65. Compensation: Meaning
Total Compensation <Total Rewards>
How Total Rewards Motivate & Retain
SESSION 1 Employees
Employment Relationship Matrix
Various “generations, gender, age specific‟
Total Rewards
Internal Labor Market: O-P-T Model
How to develop Pay Model
Linking Business with Strategy
Communicating &
SESSION 2
Management of Total
Rewards - Implementing
the Rewards effectively
Ms. Deepa Mohamed
67. THE COMPENSATION
COMMUNICATION CYCLE
Was the What are
program
successfu the
l? goals?
DESIGNING & How should
EFFECTIVE
What is
FORMULATING the
the
IMPLEMENTATION
sessions be OF REWARDS
implement current
ed? situation?
What What is
“tools” the best
are most overall
appropri approac LEADS
ate? h? TO
Reduce Turnover
Facilitate Career progression
Facilitate Performance
Reduce pay-related grievances
Increase experienced workforce
Undertaking of Trainings
Ms. Deepa Mohamed
68. Criteria Equity Insurance
Goals Net Revenue Premium Net of default
Less Compliance Issues More Renewal percentage
Increase in Client base Less Policy default
Current Market down Increase awareness about Insurance
Market/Industry Lots of players; strengthening their 40% revenue through renewal
Situation position Strict IRDA ruling on mis-selling
Strict Regulatory guidelines
Best Overall Compensation Structure Compensation Structure
approach Compensation Structure based on Compensation Structure based on KRA‟s Point
KRA‟s Point system system
No. of De-mat accounts Premium amount Net of default
Net Revenue Renewal Revenue %
% compliance issues < 1%
PMS Linkage
Both compensation and PMS; aligned to achieve desired goals as per present Market
situation.
Tools (most Performance Management Systems (PMS)
appropriate) Evaluation based on Quantitative set goals/targets.
PMS Balance Scorecard includes parameters such as Financial/Customer/Internal
Processes and Innovation & Learning.
Employee made aware of his/her KRAs/KRIs at the time of joining i.e. Induction & On-
Boarding.
Session PMS sessions on Intranet (HRIS)
implemented
Success of the PMS Evaluation: Compensation/increment on the basis of PMS Scores Counseling
program (HOD meeting and counseling the staff/employees)
69. We all undermine the “Reward Value” of Good Reputation- A Dream
Company- „Company which actually falls as the best place to work‟ and
which is perceived as a „ Brand‟ thereby Employees become „Brand
Ambassadors‟
So now what‟s in it for us „HR Fraternity‟- designing this „TOTAL
REWARD‟ effectively and „manage the message.‟
Because Total Rewards gives you EVP- i.e. “Employee Branding”
So let‟s focus on all the aspects instead of only cash component.
We all tend to undervalue the Reward Value of a Good Reputation- so include Intangibles
Ms. Deepa Mohamed
70. WORK & LIFE BENEFIT
• policies and programs “on-site child care”
• Paid Leaves
PENSION PLANS
• Life PF/ESI (Employer initially may be the facilitator)
• In future private companies will soon incorporate
pension schemes in CTC Component as a „Retention
Tool‟ .
MEDICAL & LIFE INSURANCE
• Provision of Mediclaim and Insurance schemes as a part
of company policies for employee benefit.
Ms. Deepa Mohamed
72. CONTACT DETAILS:
Email id : djmohamed@smcindiaonline.com
SMC Group of Companies
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