- Valentina Savanco has over 15 years of experience in CRM and data management roles, including experience administering Siebel and STAR CRM tools. She is fluent in English and Portuguese with basic skills in French, German, and Italian. - For the past 15 years, she has worked at IRI Information Resources, an Italian marketing research firm, where she has held roles managing CRM data, customer accounts, and reporting. Prior to this, she held assistant roles providing support to executives. - She has a diploma in professional photography and taken courses in intercultural communication, new media communication, and informatics at University of Milan.

1. Professional Highlights
- 15 years of experience in CRM & Data management
- Team and customer oriented work attitude
- Language skills: English, Portuguese and Italian
- Excellent creativity, communication and cross-cultural traits
Professional experiences
March 2000 - present IRI Information Resources SRL Marketing Research Firm
for consumer packaged goods (CPG) – Milan (Italy) – 15 years
- Jan. 2007 – present: CRM - Administrator (STAR / Siebel) and Finance Assistant Analyst
- STAR / Siebel extraction and data analysis
- CRM data validation with actual sales transactions
- Manage current sales progress & forecast according to yearly
targets
- Reporting on products, accounts and regions internal teams
(Retailers & Manufacturers)
- Quarterly revenue audit, asking proof of delivery to sales
team for all ad hoc sales for retailer and manufacturer and
retailer clients
- Support for sales team to write contracts for retailer and
manufacturer clients
- Accounts receivable in OASIS system
- Manage CRM Tool - Star /Siebel
- Support to create the digital archive, including migration of
documents
- Nov. 2004 – Dec. 2006: Personal Assistant to the VP (Analytic Services
Division) and CRM – Administrator (STAR/Siebel)
- Write contracts for retailers and manufacturers clients
- Event organization clients’ events to present new tools and
systems for marketing research
- Accounts receivable in OASI system
- Manage CRM Tool Star /Siebel
- Manage travels and meetings
Valentina Savanco
Gaisbergstr 6 - 81675 Munchen
Mobile DE +49 17645983176
vsavanco@hotmail.com
Nationality: Italian
Date of birth: December the 25th 1975
Place of birth: Milan (Italy)
Personal Status: Unmarried

2. - June 2002 – Dec. 2003: Personal Assistant of the General Manager
- Event organization clients’ events to present new tools and
systems for marketing research
- Support the General Manager in opening the new
Nuremberg, Germany office
- Manage and arrange international travel and entertainment
- Coordinate internal management meetings
- Mar. 2000 - May 2002: Personal Assistant of the Vice President (Statistic, IT &
Development Division)
- Weekly report for international business unit, including time
table on statistic activities and executive summary to vice
president
- Support the Vice President in opening the new Nuremberg,
Germany office
- Support to open the new Customer Care for the all Internal
Teams and for the clients
- Time table control for Division activities in Italy: Weekly
management report
- Travel and Internal meetings organization
Oct. 1999 – Mar. 2000: Consorzio Emagold s.r.l Consorzio di orefici (Non-Profit) – Milan
(Italy)
Office manager
- Tradeshow and event organization
- Accounting
June 1999 – Oct. 1999: Arcier Pelletteria s.n.c. Import / Export Leather for clothing &
accessory – Zibido San Giacomo (Italy)
Office Employee
Oct. 1998 – Mai 1999: Milan Tasker s.r.l. Electrical wires – Cesano Boscone (Italy)
Office Employee
Mai 1998 – Oct. 1998: Golf Le Rovedine – Noverasco (Italy)
Office Employee
Education
Sept. 2002 – Sept. 2004: Courses to Intercultural communication University - Milan (Italy):
Philosophy, Intercultural Communication, New media communication,
Informatic
Sept. 1994- June 1998: Professional Photographer Regional diploma – R. Bauer School -
Milan (Italy)
Sept. 1989 - July 1993: European School – Milan (Italy)
Scientific high school

3. Foreign Languages
Italian : native
English : fluent spoken and written
Portuguese : fluent spoken
French : Basic knowledge
German : Basic knowledge
IT-Knowledge
STAR / Siebel, MS-Office (Advanced Excel Skills, Access),
OASIS (accounting sw)