Lew Cirne, FS16 Keynote [FutureStack16]
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This document provides information about New Relic, Inc. and disclaims any commitment or obligation on their part. Any information provided is proprietary and may not be shared without permission. The document also contains forward-looking statements that actual results could differ materially from. Existing and prospective investors, customers, and partners are advised not to rely solely on these statements. Success depends on many factors outside of New Relic's control.
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Lew Cirne, FS16 Keynote [FutureStack16]
- 1. Lew Cirne Founder and CEO @sweetlew
- 2. This document and the information herein (including any information that may be incorporated by reference) is provided for informational purposes only and should not be construed as an offer, commitment, promise or obligation on behalf of New Relic, Inc. (“New Relic”) to sell securities or deliver any product, material, code, functionality, or other feature. Any information provided hereby is proprietary to New Relic and may not be replicated or disclosed without New Relic’s express written permission. Such information may contain forward-looking statements within the meaning of federal securities laws. Any statement that is not a historical fact or refers to expectations, projections, future plans, objectives, estimates, goals, or other characterizations of future events is a forward-looking statement. These forward-looking statements can often be identified as such because the context of the statement will include words such as “believes,” “anticipates,”, “expects” or words of similar import. Actual results may differ materially from those expressed in these forward-looking statements, which speak only as of the date hereof, and are subject to change at any time without notice. Existing and prospective investors, customers and other third parties transacting business with New Relic are cautioned not to place undue reliance on this forward-looking information. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause the actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect such forward-looking statements is included in the filings New Relic makes with the SEC from time to time. Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at ir.newrelic.com or the SEC’s website at www.sec.gov. New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law. New Relic makes no warranties, expressed or implied, in this document or otherwise, with respect to the information provided.
- 3. London July 5th New York August 9th San Francisco Nov 16th-17th
- 4. WELCOME
- 6. THANK YOU
- 7. The Age of the Digital Business
- 12. SERIES WORLD 2,430 regular season games
- 13. NOT EASY
- 17. Everything is Physical Servers Containers dynamic
- 18. Everything is dynamic Data Center Hybrid Cloud
- 19. New technology and dynamic infrastructure Everything is changing New processes and faster velocity New business models and revenue streams
- 20. ExecutivesQuality AssuranceDevelopers Customer Care Project ManagerIT Operations
- 21. Responsible for things you can’t control ExecutivesQuality Assurance Developers Customer Care Project Manager IT Operations
- 22. ExecutivesQuality Assurance Developers Customer Care Project Manager IT Operations
- 23. IT Operations Digital is a team sport ExecutivesQuality Assurance Developers Customer Care Project Manager IT Operations
- 24. The first, best place to look to understand your digital business ExecutivesQuality AssuranceDevelopers Customer Care Project ManagerIT Operations
- 26. Delivering on our vision.
- 27. CUSTOMER EXPERIENCE APPLICATIONS INFRASTRUCTURE Visibility across your entire stack
- 28. CUSTOMER EXPERIENCE APPLICATIONS INFRASTRUCTURE Actionable Insights Metrics Dashboards Alerts
- 29. Scalable Cloud Platform CUSTOMER EXPERIENCE APPLICATIONS INFRASTRUCTURE Metrics Dashboards Alerts Multi-Tenant On-Demand Scale Enterprise Security CLOUD ANALYTICS PLATFORM
- 30. Digital Intelligence Platform CUSTOMER EXPERIENCE APPLICATIONS INFRASTRUCTURE Metrics Dashboards Alerts Multi-Tenant On-Demand Scale Enterprise Security CLOUD ANALYTICS PLATFORM ANALYTICS FULL STACK VISIBILITY SCALABLE CLOUD PLATFORM
- 32. Introducing Dynamic Baseline Alerts Create Alerts with Confidence Minute-scale granularity to see short lived anomalies Immediate baselines for fast alert creation Accurate alerting by knowing when alerts would have been sent Alerts
- 33. Introducing NRQL Alerting Alerting + Analytics for Everyone Full stack alerting on data stored in NRDB Highly customizable alert conditions Alert using analytics functions such as count and percentiles Alerts
- 34. Dashboards Introducing Unified Dashboards Easily explore your data within New Relic Insights
- 36. Timepicker for Insights Early feedback
- 37. CUSTOMER EXPERIENCE APPLICATIONS INFRASTRUCTURE Metrics Dashboards Alerts Multi-Tenant On-Demand Scale Enterprise Security CLOUD ANALYTICS PLATFORM ANALYTICS FULL STACK VISIBILITY SCALABLE CLOUD PLATFORM Digital Intelligence Platform
- 39. Single Page Apps Frame-work agnostic Future-proofed Actionable Visibility
- 40. “Mobile now represents 65 percent of digital media time.” 2016 U.S. Cross-Platform Future in Focus, Comscore March 30, 2016
- 41. Introducing Mobile Crash Analysis Reduce the time it takes to resolve crashes More easily prioritize high-impact crashes Get the full picture of your app's success and failures
- 42. Instances Memory CPU In the Cloud, one size doesn't fit all
- 43. T2 Micro 1 CPU - 1 GiB Memory $.013 per hour x1.32xlarge 128 CPU - 1952 GiB Memory $13.338 per hour In the Cloud, one size doesn't fit all
- 44. Cloud Pricing Option TransparentSimple Cloud friendly
- 45. CUSTOMER EXPERIENCE APPLICATIONS INFRASTRUCTURE Metrics Dashboards Alerts Multi-Tenant On-Demand Scale Enterprise Security CLOUD ANALYTICS PLATFORM ANALYTICS FULL STACK VISIBILITY SCALABLE CLOUD PLATFORM Digital Intelligence Platform
- 46. INFRASTRUCTURE
- 51. 50% result from a lack of coordination between change, release and configuration management processes.” GARTNER: Four Steps to Optimize Configuration Management Process and Tools, By Ronni J. Colville, Doc # G00258557, October 2013 “Gartner believes that more than 80% of all mission-critical IT service outages result from people and process errors and failures, and of those outages, more than
- 52. AVAILABLE TODAY
- 53. Karishma Irani Product Management Lead newrelic.com/infrastructure
- 54. Baseline Alerts NRQL Alerting Mobile Crash Analysis Single Page Apps Unified Dashboards New Relic Infrastructure Recap: Delivering Innovations Across the Digital Intelligence Platform
- 55. New Relic Digital Intelligence Platform CUSTOMER EXPERIENCE APPLICATIONS INFRASTRUCTURE Metrics Dashboards Alerts Multi-Tenant On-Demand Scale Enterprise Security CLOUD ANALYTICS PLATFORM ANALYTICS FULL STACK VISIBILITY SCALABLE CLOUD PLATFORM
- 56. Collecting more data CUSTOMER EXPERIENCE APPLICATIONS INFRASTRUCTURE Metrics Dashboards Alerts Multi-Tenant On-Demand Scale Enterprise Security CLOUD ANALYTICS PLATFORM
- 57. More data, more people ExecutivesQuality Assurance Developers Customer Care Project Manager IT Operations
- 58. Previewing Project Seymour: New Relic’s Artificial Intelligence Technology • Discover • Diagnose • Collaborate • Learn • Predict Uncover insights across the New Relic Digital Intelligence Platform
- 59. Sign up to learn more about Project Seymour http://newrelic.com/seymour
Editor's Notes
- Good morning! Welcome to FutureStack!
- THANK YOU for spending your week with us, giving us your feedback and sharing your story with other customers. We are really building an amazing community. I want to give a shout out to our DataNauts, which is our community of customer ambassadors. We’d like to welcome all of you to join. Visit https://newrelic.com/community
- And, we have awesome customer speakers. Amazing companies that we can all learn from. Our goal at FutureStack is to help our customers get to the future, not only with the help of our products, but by connecting our customers to each other -- so we can learn from each other, replicate successes and avoid pitfalls. This is more important than ever because we are truly in the Age of Digital Business
- Dunkin story - skip the line. Amazing customer experience. Builds loyalty.
- The best digital experiences are so beautifully simple to the casual observer, but we all know they are really hard to pull off behind the scenes That’s one of the hardest things we do is take something that’s really easy to the end user and make it Digital moments of truth – Dunkin has a moment of truth every morning from 6-9 am
- "Last year, shoppers spent a combined $3.118 billion online on the Monday after Thanksgiving, or Cyber Monday” Here's the supporting figures. https://www.internetretailer.com/2015/12/02/mobile-sales-grow-almost-53-cyber-monday
- MLBAM delivering for the world series, but also 2430 regular season games
- You all have moments of truth in your business - sometimes daily, sometimes And, to deliver those moments of truth, there’s a lot of complexity The best digital experiences are so beautifully simple to the casual observer, but we all know they are really hard to pull off behind the scenes The people in the room are responsible for delivering those experiences Let's look behind the scenes at what it takes to power these digital experiences
- Let's look behind the scenes at what it takes to power these digital experiences
- Let's look behind the scenes at what it takes to power these digital experiences
- Applications are no longer monolithic apps - they’re being broken up into micro services.
- And we deploy on containers
- And, no longer run all in your own data center. They run in the cloud - private public or hybrid… We’re all managing increasingly complex systems that are dynamically changing both in size and duration.
- What’s common amongst every single customer I met with -- is the tremendous change that we’re all dealing with to support these new digital customer experiences. Many companies reimagining their technology, systems and processes. - Technology: Cloud, Mobile, AI - architecting for speed, help you go faster - People & Process: DevOps - increased velocity, how do more with less - Business Models: new revenue streams
- Businesses are changing And there are many roles in your company that have a stake in the success of digital. all under immense pressure - all that change and you have to deliver faster.
- the thing I continually hear them is that all of a sudden, you feel like you're responsible for things you don't control. For example, - Ops for responsible for code they didn't write - QA responsible for testing the untestable in production. - Dev need to have high quality conversation with Ops - Product manager need to data to understand what needs to be prioritized. And when something goes wrong, you feel like it’s a blame game.
- Here’s what you need to remember, to bring everyone on the same page. Never forget your customer Focus on them.
- That’s why I founded New Relic, we understand that "Digital business is a team sport". Multiple roles across org - from the dev, ops to the board room — all need access to the same data - a single source of truth. All these people struggle to be on the same page. To bring these teams together, you need data. Teams need a single source of truth to drive their digital business. To quickly find problems and fix them, and to maximize their customer experience. That’s how your successful in digital
- And that’s our goal is to be your first, best place…
- We do that for more than 14k+ digital businesses Amazing customers who are leading and transforming.
- We’ve talk about our vision. Let’s talk about how NR delivers on that vision.
- If data is the thing that brings everyone together, we think we need visibility and real-time data across your entire stack. Customer is the starting point - look at how your customer is engaging Then more complexity with applications Finally Infrastructure - metrics and events but also config.
- Operations teams are often tasked with monitoring applications they have little knowledge or control over; this makes it difficult to create accurate alerts that don't wake people up in the middle of the night or completely miss important events. Using historical data to create a baseline signal of what would be considered normal, teams can create alerting thresholds that will dynamically change with the signal and be notified when behavior difts too far from it. This is especially helpful with applications that have a lot of variance (peaks and valleys), that are traditionally very difficult to accruately alert on. We have worked some UI magic to show teams when they would have been alerted based on the thresholds they set, so they can create alerts with confidence on unknown or high variance apps
- Operations teams are often tasked with monitoring applications they have little knowledge or control over; this makes it difficult to create accurate alerts that don't wake people up in the middle of the night or completely miss important events. Using historical data to create a baseline signal of what would be considered normal, teams can create alerting thresholds that will dynamically change with the signal and be notified when behavior difts too far from it. This is especially helpful with applications that have a lot of variance (peaks and valleys), that are traditionally very difficult to accruately alert on. We have worked some UI magic to show teams when they would have been alerted based on the thresholds they set, so they can create alerts with confidence on unknown or high variance apps
- Operations teams are often tasked with monitoring applications they have little knowledge or control over; this makes it difficult to create accurate alerts that don't wake people up in the middle of the night or completely miss important events. Using historical data to create a baseline signal of what would be considered normal, teams can create alerting thresholds that will dynamically change with the signal and be notified when behavior difts too far from it. This is especially helpful with applications that have a lot of variance (peaks and valleys), that are traditionally very difficult to accruately alert on. We have worked some UI magic to show teams when they would have been alerted based on the thresholds they set, so they can create alerts with confidence on unknown or high variance apps
- New Relic Insights now allows anyone within your business to get answers quickly and understand the impact on the bottom line. New Relic’s new Unified Dashboards enable anyone to easily explore and chart all the data in the platform within New Relic Insights, and pull the out-of-the-box charts from any product with a few clicks
- Angular and React
- Operations teams are often tasked with monitoring applications they have little knowledge or control over; this makes it difficult to create accurate alerts that don't wake people up in the middle of the night or completely miss important events. Using historical data to create a baseline signal of what would be considered normal, teams can create alerting thresholds that will dynamically change with the signal and be notified when behavior difts too far from it. This is especially helpful with applications that have a lot of variance (peaks and valleys), that are traditionally very difficult to accruately alert on. We have worked some UI magic to show teams when they would have been alerted based on the thresholds they set, so they can create alerts with confidence on unknown or high variance apps
- We saw so much joint success with AWS, that they really inspired us to offer our customers a new cloud pricing option. We found that everything changes in the cloud. What was once fixed in the on-premise world, is now incredibly dynamic. Today's infrastructure is dynamic, both in terms of duration and size. Instances are spun up quickly to support a planned (or unplanned spike in traffic) and then poof they're gone. For example, MLBAM ramps up virtual servers in AWS during game times. And, then they don’t need it. In addition, you may want big memory and compute for certain apps and others you only need a little memory/compute power. Today, we use the right sized tool for the workload. The famous metaphor is that we've gone from treating our servers like pets, where we name each one and get attached, to cattle, where they are treated like a pool, replaceable. And, we extend that metaphor to mayflies, given their short timespans.
- Pricing that fits the way you’re used to buying in the cloud. Different sizes not fixed Time to rethink.
- Earlier this year, we rolled out our Cloud Pricing Option, and with the introduction of Infrastructure, we are offering that product with the same model. You deserve our pricing options to be fair, simple, transparent and aligned to the value of our solutions. The new cloud pricing option is calculated using a simple, single measure, Compute Units/Month, the amount of compute (Number of CPU’s + GB of Memory) multiplied by the instance hours
- Let's look behind the scenes at what it takes to power these digital experiences
- Let's look behind the scenes at what it takes to power these digital experiences
- It was about a year ago, last July, when just down the street, the NYSE goes down for 4 hours . Everyone was freaked out and didn’t understand why. But something about it caught my eye. later, the exchange put out a statement with few details on what happened, other than to attribute blame to a “configuration issue.”
- And, this has happened at big companies around the world.
- Gartner: Four Steps to Optimize Configuration Management Process and Tools, By Ronni J. Colville, Doc # G00258557, October 2013
- ADDING - URL at newrelic.com/infrastructure
- best beta - more than 400 ADDING - URL at newrelic.com/infrastructure
- Recap announcements - NEW, NEW, NEW!
- we collect a ton of data from apps, servers, etc. 25M last quarter into our cloud NRDB
- that data is valuable to more and more people across the org. there’s more people we can serve more people using NR , more people contributing to success of your digital projects.
- We’ve got 1000 engineer years invested in understanding what you do with this data. what are the problems, who wants to see them we are on a mission to put that intelligence into NR We call that Seymour, a new technology we previewed at FutureStack.