Living in the Cloud
•Download as PPTX, PDF•
0 likes•315 views
Customers are increasingly relying upon your applications for their daily lives. From general information to shopping to travel, your customers view applications as critical to their daily lives. They demand that the applications work, correctly and quickly, the first time - every time. Applications have become more and more complex, often cloud-based, and updated repeatedly. How will you make sure your applications are ready for today’s demanding users? This session will cover a typical customer experience, proving how critical today’s modern applications have become. This will highlight the growing importance of monitoring dynamic environments in our constantly changing, modern world.
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Similar to Living in the Cloud
Similar to Living in the Cloud (20)
Recently uploaded
Recently uploaded (20)
Living in the Cloud
- 1. ©2008–19 New Relic, Inc. All rights reserved
- 2. ©2008–19 New Relic, Inc. All rights reserved Dynamic Monitoring for a Constantly Changing World LIVING IN THE CLOUD
- 3. ©2008–19 New Relic, Inc. All rights reserved 3 This presentation and the information herein (including any information that may be incorporated by reference) is provided for informational purposes only and should not be construed as an offer, commitment, promise or obligation on behalf of New Relic, Inc. (“New Relic”) to sell securities or deliver any product, material, code, functionality, or other feature. Any information provided hereby is proprietary to New Relic and may not be replicated or disclosed without New Relic’s express written permission. Such information may contain forward-looking statements within the meaning of federal securities laws. Any statement that is not a historical fact or refers to expectations, projections, future plans, objectives, estimates, goals, or other characterizations of future events is a forward-looking statement. These forward-looking statements can often be identified as such because the context of the statement will include words such as “believes,” “anticipates,” “expects” or words of similar import. Actual results may differ materially from those expressed in these forward-looking statements, which speak only as of the date hereof, and are subject to change at any time without notice. Existing and prospective investors, customers and other third parties transacting business with New Relic are cautioned not to place undue reliance on this forward-looking information. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause the actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect such forward-looking statements is included in the filings New Relic makes with the SEC from time to time. Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at ir.newrelic.com or the SEC’s website at www.sec.gov. New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law. New Relic makes no warranties, expressed or implied, in this presentation or otherwise, with respect to the information provided.
- 4. ©2008–19 New Relic, Inc. All rights reserved WHAT APPLICATIONS DID YOU RELY ON TO GET HERE?
- 5. ©2008–19 New Relic, Inc. All rights reserved HOW MUCH STRESS WAS AVOIDED? 5 Edge device: parking Phone wallet: boarding pass to check in Airline app: flight status/gate Fast food app: breakfast Phone wallet: boarding pass for security Apple Pay: water & snacks Phone wallet: boarding pass at gate Airline app: baggage Ride share: no rental cars! Edge device: tolls Hotel app: early check-in Conference app: check in Map on phone: traffic Airline app: boarding pass into wallet X
- 6. ©2008–19 New Relic, Inc. All rights reserved 6 Principal Cloud Strategist 22 years in industry Specializing in: SaaS Cloud Adoption linkedin.com/in/kevin-downs@kupsand 12 years as a Solutions Architect Infrastructure & Application Monitoring Had apps in both MacOS and iOS stores WHO AM I?
- 7. ©2008–19 New Relic, Inc. All rights reserved MODERN APPLICATIONS Your customers demand MODERN INSTRUMENTATION Modern applications demand
- 8. ©2008–19 New Relic, Inc. All rights reserved INSTRUMENTING MODERN APPLICATIONS Enables 8 Identifying issues & roadblocks quickly and reliably Knowing your current baseline Understanding & monitoring your dynamic infrastructure
- 9. ©2008–19 New Relic, Inc. All rights reserved Application Baseline
- 10. ©2008–19 New Relic, Inc. All rights reserved BASELINE What metrics are important? What does normal look like? 10
- 11. ©2008–19 New Relic, Inc. All rights reserved METRICS – KEY PERFORMANCE INDICATORS 11 Technical • Give understanding on how your services function internally • Understand infrastructure needs for your application
- 12. ©2008–19 New Relic, Inc. All rights reserved User Experiential • Are your users seeing valid/reasonable content? • Is their performance acceptable? • Are they getting errors or encountering problems? METRICS – KEY PERFORMANCE INDICATORS 12
- 13. ©2008–19 New Relic, Inc. All rights reserved Business • Are you converting customers? • What’s your conversion rate? • Is your revenue inline with your costs? • Are you accomplishing what you want to accomplish? METRICS – KEY PERFORMANCE INDICATORS 13
- 14. ©2008–19 New Relic, Inc. All rights reserved KPI MODEL EXAMPLE 14 Corporate KPIs • Perceived Load Time • ApDex • Error % • Mobile Crash Rate • Route Searches • Segments • Check Ins • Fare Class • Promotions • Point Redemptions • Complementary Services • Travel Packages • Loyalty Program Application / Infra • ApDex • Availability • Throughput • App/API/DB Response Times • Error % • Memory Footprint • CPU Workload • Disk Workload • Network Throughput DevOps • Builds • Commits • Deploys • Defects Web • Session Count • Session Duration • Page Views • DOM Readiness • Page Render • Perceived Load Time • Error % • ApDex Trends • Active Users • Response Times • Session Durations Mobile • App Launches • User Counts • Load Time • Response Time • Crash Rates • Crash Locations • Error Rates (HTTP, Network) • API Errors • Session Duration Support • Support Incidents • MTTI • MTTR • Cost per Incident Sample KPI Facets • Geography • XYZ Business Unit • XYZ Product • Device Type • OS Type • Mobile Platform • Carrier • Website Name • Page Name • Browser Type • Error Type • Application Name • Cloud Provider • Host • Success/Fail Reason
- 15. ©2008–19 New Relic, Inc. All rights reserved Identify Issues & Roadblocks
- 16. ©2008–19 New Relic, Inc. All rights reserved IDENTIFY ISSUES & ROADBLOCKS 16 Instrumentation allows you to uncover issues & roadblocks easier and quicker Is It Running Efficiently?Is Your App Functioning? Is It Cost Effective?
- 17. ©2008–19 New Relic, Inc. All rights reserved IS YOUR APP FUNCTIONING? 17
- 18. ©2008–19 New Relic, Inc. All rights reserved IS IT RUNNING EFFICIENTLY? 18
- 19. ©2008–19 New Relic, Inc. All rights reserved … AND COST EFFECTIVE? 19
- 20. ©2008–19 New Relic, Inc. All rights reserved Dynamic Infrastructure
- 21. ©2008–19 New Relic, Inc. All rights reserved DYNAMIC INFRASTRUCTURE – CONSTANTLY CHANGING WORLD 21 Previous – STATIC World Ops Now – DYNAMIC World Dev Ops
- 22. ©2008–19 New Relic, Inc. All rights reserved CONTAINERS COMING AND GOING… 22
- 23. ©2008–19 New Relic, Inc. All rights reserved DB & SERVERLESS FOR EASY SCALABILITY 23
- 24. ©2008–19 New Relic, Inc. All rights reserved SERVICES UP THE YOU-KNOW-WHAT 24
- 25. ©2008–19 New Relic, Inc. All rights reserved Living in the Cloud… … Because We Are Living in a Modern Dynamic World
- 26. ©2008–19 New Relic, Inc. All rights reserved ONGOING CLOUD MONITORING IS ESSENTIAL 26 Dynamic Services Scaling, Availability, Multi-cloud Infrastructure is out of your control Cloud Based Infrastructure Modern Technologies Serverless, containers, CI/CD
- 27. ©2008–19 New Relic, Inc. All rights reserved HERE ARE THE SPECIFIC WAYS NEW RELIC CAN HELP YOU MONITOR YOUR CONSTANTLY CHANGING, DYNAMIC, CLOUD-BASED INFRASTRUCTURE: 27 Infrastructure Monitoring (Cloud integrations) Baseline Alerts DevOps Lifecycle Process Monitoring (CI/CD) Distributed Tracing Kubernetes Monitoring
- 28. ©2008–19 New Relic, Inc. All rights reserved Thank You linkedin.com/in/kevin-downs@kupsand
Editor's Notes
- Hello World!
- Hello World!
- Develop KPI model Gather metrics & document current state Compare to baseline after change Allows you to understand what “normal” looks like Helps systematically determine when things go sideways Identifying baselines involves determining the type of metrics you want to measure, and understanding why you want to measure them. Measuring your key metrics before a change allows you to use these metrics during the change. To do this, we use a KPI model.
- KPIs stand for Key Performance Metrics. They are the important metrics that you need to track during your migration in order to assure your migration is successful. Typically, you’ll have technical KPIs that refer to the underpinnings of how your application works. You have User Experiential KPIs, which deal with how your customers see and experience your site. And you have Business KPIs, which describe how the performance of your application is impacting your business requirements.
- KPIs stand for Key Performance Metrics. They are the important metrics that you need to track during your migration in order to assure your migration is successful. Typically, you’ll have technical KPIs that refer to the underpinnings of how your application works. You have User Experiential KPIs, which deal with how your customers see and experience your site. And you have Business KPIs, which describe how the performance of your application is impacting your business requirements.
- KPIs stand for Key Performance Metrics. They are the important metrics that you need to track during your migration in order to assure your migration is successful. Typically, you’ll have technical KPIs that refer to the underpinnings of how your application works. You have User Experiential KPIs, which deal with how your customers see and experience your site. And you have Business KPIs, which describe how the performance of your application is impacting your business requirements.
- Here are some example KPIs from a fictional airline. Your KPIs will be different, and are dependent on your industry, company culture, and system requirements. Whatever your KPIs are, determine them and start monitoring them *before* you begin your migration process.
- Is your application running as expected in the cloud? Is it using the resources you expect it to use? Early instrumentation allows you to uncover issues and roadblocks easier and quicker. {c} Is your app working? Is your application running as expected on the new infrastructure? ** Comparing your KPIs to your baselines gives you data to understand if your migration is going awry. {c} Is your app running efficiently? Is it consuming the cloud resources it requires in an efficient and effective way?
- KPIs stand for Key Performance Metrics. They are the important metrics that you need to track during your migration in order to assure your migration is successful. Typically, you’ll have technical KPIs that refer to the underpinnings of how your application works. You have User Experiential KPIs, which deal with how your customers see and experience your site. And you have Business KPIs, which describe how the performance of your application is impacting your business requirements.