Monitoring is important not just for production but also for pre-production environments. This allows developers to detect issues early, reduce the number of incidents that occur in production, and standardize response processes. New Relic enables monitoring throughout the development lifecycle by allowing custom metrics and attributes to be collected from development and included in alerts across all environments. Scripting alerts and maintaining them as code helps ensure a consistent monitoring configuration.

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Monitoring:
Not Just for Production
Chris McCarthy

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Why do we monitor
in the first place?
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Common Reasons For Monitoring
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• We can get useful telemetry from a place
that cannot be actively debugged
• It allows us to detect issues as they
happen
• To tell a story behind what happened and
why
• To keep track of contractual obligations
(uptime, SLAs)
• Drive KPIs - MTTR, MTTD, SLA delivery

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Let’s Talk About Uptime for a Minute
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• A company’s first use of monitoring is
often after a bad outage
• During a postmortem, they determine
more monitoring is needed to reduce
MTTD/MTTR
• That’s not enough! Let’s see why.

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What Do We Get from Monitoring Production?
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Production Monitoring
• Reduce MTTR/MTTD
• Ensure SLAs are met
• Detect client-facing issues

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What Happens as We Push Left?
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Pre-Production Monitoring Production Monitoring
• Reduce number of incidents
• Alert on performance issues and send
directly to dev teams
• Standardize response process
• Reduce MTTR/MTTD
• Ensure SLAs are met
• Detect client-facing issues

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All the Way?
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Dev/QA
• Easily test performance of
new features
• Instrument key methods at
dev time
• Embrace monitoring as part
of building software, just like
testing
Pre-production
• Reduce number of incidents
• Alert on issues and send
directly to dev teams
• Standardize response
process
Production
• Reduce MTTR/MTTD
• Ensure SLAs are met
• Detect client-facing issues

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Great - how do I achieve this
with New Relic?
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You Already Require Tests - Why Not Monitoring?
Start to think of preprod alerts as
the monitoring analog of unit and
integration tests. Developers should
consider this up front.
Include custom metrics and custom
attributes at development time so
they’re available in all environments.

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Script Everything!
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• Use New Relic’s APIs to set your alerts
programmatically.
• Encourage teams to maintain alerts
JSON as part of their projects
• Use the New Relic CLI:
https://github.com/IBM/newrelic-cli
(Apache 2.0)
• Mirror every alert (within reason)
from pre-production and production
to ensure you’re preventing incidents

12. Thank You
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